It’s the People
That Make the Difference
Joanne Cebelak
April 21, 2014
Kendall Electric
• Regional Electrical, Automation & Datacom
Distributor
• Kendall Group includes JO Galloup and Great Lakes
Automation Supply
• Provide customers with the highest quality
products, service, application assistance &
problem solving solutions
• Employee-owned Company
Sustainability for our Customers
Educating and Installing EnergySaving Equipment including:
• Occupancy & Vacancy Sensors
• Lighting/Building Controls
• LEDs & Long-Life Fluorescent
• VFDs / Drives
• Recycling
Internal Sustainability
1. Good place to work
2. Sustainable Locations
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Daylighting with large windows
Lighting controls
Reduced energy & long life lighting
Recycle office products, extra wire and conduit
3. Sustainable Packaging & Delivery
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Clean warehouses and distribution centers
Reuse cardboard boxes & packaging materials
Save & recycle what we can not reuse
Reusable bins for job site delivery &
pick-up
• Battery powered, not gas, forklifts
• Optimized delivery routes . . .
4. Local Sourcing
• Offer many products made in the USA
• Reciprocate with local customers by using their services
keeping business local
5. Stewards of the Land and Community
• Land kept in natural state to save water & eliminate the need
for mowing
• We have a large corporate garden to provide fresh produce to
our community
• Each location sponsors a local charity(ies) with funding &
volunteering
Success in Sustainability
We believe our mutual long-term success is
dependent upon knowledgeable people
including ourselves, our suppliers and our
customers.
We believe that each of us is the expert in
his/her own area.
Kendall’s Sustainability Path
We believe the keys our success are to:
• Employ knowledgeable people
• Encourage expertise through regular technical
product training & skill development
• Foster an open and
employee-owned
culture
The Kendall Total Quality Program
/ The Quality Committee
The value of employee input and
contribution institutionalized
The Kendall Total Quality Program
A people involvement program
Main purpose is to support our company mission:
“Kendall Electric is committed to continuously
improve the quality of our processes, our
business practices, and the products we
represent, to provide the best overall benefit for
our customers, our suppliers, and our ownerassociates”
The Kendall Total Quality Program
• Local teams are made up of owner-associates in
different functional areas, serving on a rotational
basis annually
• Brainstorm openly, positively
• Implement a new idea(s) with measurable results
• Report on results in a multi-location presentation
Owner-Associate Responsibilities
• Understand and practice • Follow proper
Kendall principals
procedures to make our
processes are as
• Willingly attend quality
efficient & error free as
training sessions & serve
possible
on team when asked
• Work together to
• Share ideas on how to
provide the best
make our company
possible service to our
better
customers
Management Responsibility
Engaging your people is vital to the
success of corporate sustainability!
They each have their own unique set of eyes and
can see new opportunities.
“One of the most important parts of
the energy planning process is the
community engagement. This is a
community challenge that requires a
community response.”
Excerpt from Slide
MSU Energy Transition Plan Town Hall Meeting
MSU Communication Arts Bldg.
October 24, 2013
It is the people that make the difference.
They make our sustainability efforts truly
sustainable.
Joanne Cebelak
[email protected]
517/322-2411