Standard Operating Procedures
for
Vendors of Rediff Shopping
Version 2.0
Rediff Shopping – Private and Confidential – NOT TO BE CIRCULATED
1
Version
Date
1.0
16-02-2008
2.0
10-12-2008
Author
Benny P, Sourojit
M, Uday D, Orlean
N.
Saurabh V, Manish
P, Orlean D, Parag
C, Amol V
Rediff Shopping – Private and Confidential – NOT TO BE CIRCULATED
Changes Summary
All changes in Vendor Panel and delivery
based payment covered
Elaboration of payment cycle & updating
of Rediff contact details
2
Dear Partner,
Congratulations on becoming a part of Rediff Shopping!
We would like to take this opportunity to introduce you to some basic operational
procedures, which will enable you to get essential information in the most
convenient and simple manner.
We would recommend that these steps be followed on a daily basis.
We have designed a user friendly Vendor Panel for you which you could access
online and download and upload the relevant information about the orders.
Rediff Shopping Team
Rediff Shopping – Private and Confidential – NOT TO BE CIRCULATED
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Table of Contents
A. The Vendor Panel --------------------------------------------------------------------------------- 5
1. Option : Order Runrate by Product -------------------------------------------------------------------------- 6
2. Option : Pending Orders ---------------------------------------------------------------------------------------- 6
3. Option : Cancelled orders -------------------------------------------------------------------------------------- 7
4. Option: List Address---------------------------------------------------------------------------------------------- 7
5. Option : Airway Bill Update ------------------------------------------------------------------------------------ 8
6. Option: Replacement Shipment: --------------------------------------------------------------------------- 11
7. Option : Airwaybill Download-------------------------------------------------------------------------------- 11
8. Option : Airwaybill Upload ------------------------------------------------------------------------------------ 11
9. Option : Merchant / partner Payable Statement NEW ----------------------------------------------- 11
10. Option : Rediff Inventory Report ------------------------------------------------------------------------- 12
11. Option :Scan Barcode : -------------------------------------------------------------------------------------- 12
12. Option : Despatched Order Status Report: ------------------------------------------------------------ 12
13. Option : Approve Ratings : --------------------------------------------------------------------------------- 13
14. Option : Vendor Newsroom : ------------------------------------------------------------------------------ 13
15. Packing Material Indent ------------------------------------------------------------------------------------ 13
16. Pick up Address Update ------------------------------------------------------------------------------------- 14
B. Policies and Other processes --------------------------------------------------------------- 15
1.
2.
3.
4.
5.
Logistics ----------------------------------------------------------------------------------------------------------- 15
Logistics Contact details -------------------------------------------------------------------------------------- 16
Dispatch Issues -------------------------------------------------------------------------------------------------- 17
Customer Support ---------------------------------------------------------------------------------------------- 17
Refund and replacement policy ----------------------------------------------------------------------------- 19
C. Contact List ---------------------------------------------------------------------------------------- 21
1. Rediff Operations ----------------------------------------------------------------------------------------------- 21
2. Rediff Customer support -------------------------------------------------------------------------------------- 21
3. Vendor Management / Agreeement Renewal ----------------------------------------------------------- 21
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A. The Vendor Panel
You can check your orders for the day on Rediff Shopping through the following URL. We
recommend that you log on to the URL daily and check for previous days order, for eg. today you
will check for yesterdays orders.
https://vendors.rediff.com/vendors/login.htm
This address has to be typed in the address box of Internet Explorer/ Mozilla etc(depending on
the browser you use for surfing the Internet).
Once you enter this URL, you will be taken to the Login page, which asks you to enter the vendor
name (i.e. Your User Name:
and Your Password:
The User name and Password have to be typed exactly in the format above, as they
are case sensitive.
The next screen displayed, “Options” has the following links on it:
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Order Runrate By Product
Pending Orders
Cancelled Order Listing
List Address
List Address CSV Format
Airway bill Update
Declaration
Airwaybill Download
Airwaybill Upload
Merchant Partner Payable Statement New
Rediff Inventory Report
Scan Barcode
Barcode Report
Dispatched Order Status Report
Update Address for courier pick up
Packing Material Indent
Send Replacement
Approve Ratings
Vendor Newsroom
Log Out
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1. Option : Order Runrate by Product
This option will display the orders product wise. This will enable you to see which products
are selling more and accordingly update your stock.
2. Option : Pending Orders
This option provides information about orders where the dispatch details have not been
entered. Clicking on the link leads you to a page that displays all such orders for the last 6
months from the current date (30 days at a time).
As the system checks the status from the “Airway Bill Update” field, it is essential that the
dispatch details be entered immediately on dispatch of the order. Any orders pending will
stand cancelled after 7 days of their lead time or the delivery date, whichever is applicable,
and the vendor will not be paid for the same.
Action: For the orders which you are ready to dispatch, you will need to mark the same in
the check box provided under the column ‘Mark Transaction for List Address Printing
and Airwaybill Update’.
If there are multiple transaction against an order, and you are prepared to dispatch only one
transaction then please select only the relevant transaction.
Once selected, click the ‘Submit’ button after which the marked transaction will not be
reflected in this option but will show up in the AWB update option. If you wish to print the
address details of this order for shipping then click on the ‘Submit with List Address’ button.
A new window will open which will contain the details of the transactions marked by you for
dispatch.
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3. Option : Cancelled orders
Allows you to view the orders cancelled for a period.
4. Option: List Address
The option provides all the delivery addresses for the orders placed for a particular day in a
format which you can print and paste on the shipment package. The new list address will be
in PDF format and editing it or converting it should not be tried.
Specify the date (max 30 days) and click “Submit” and you will see all the addresses where
orders for that particular day have to be shipped. Alternately, you have to print the address
for a particular order or transaction by in the field below the date field.
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It also provides the order no, date, message, delivery date if any and the product details.
This may be used for taking print outs for sticking the addresses on the consignments to be
dispatched. The courier partner will not collect any packet without the transaction no
mentioned on it.
However, please note that if the order is a gift where a message is displayed below the
order, do not dispatch the invoice along with that particular consignment.
You may print the List Address for all marked orders, or Express orders, or Delivery Date
orders or COD or Prepaid Orders.
There will be a barcode generated on the List Address which will contain Transaction
Numbers. In case of two transactions there will be two bar codes.
5. Option : Airway Bill Update
Clicking on the link takes you to a screen where you specify the date or order number for
which the information is required to be updated. Enter the date range or order number in the
same format as in the above options i.e. select date from the drop down, and click “Submit”.
Alternately, you can also update the Airwaybill by putting the order no. or transaction
number in the field just below the date field.
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You will now be taken to a screen, which will display order details of products such as Order
Number, Transaction, Quantity, Rate and Title. Against each product you will find a space for
Airway Bill number, Courier name and status options. Please enter/scan the 9/10 /11-digit
Airway bill number, and click on submit when done. The status of the shipment will
automatically be updated to the “Handed Over To Courier”.
a. For Vendors using Rediff Shipping:
These transactions only need to be updated with the AWB number. The status then will
automatically change to “handed over to courier”. Any further update will be done through the
logistics partner who will be updating the system on a daily basis. The options of ‘Cancelled’, ‘Out
of Stock’, ‘Duplicated’ and ‘No Service’ will be available to the vendors for marking the same.
However, ‘Dispatched’, ‘Delivered’, ‘In transit’ etc will not be available because these will be
updated by the logistics partner.
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Instructions for AWB Update
For transactions on Rediff Shipping
– While dispatching the product enter the AWB
–
Do not select any option from the dropdown in the status column
– After entering the AWB numbers click on the submit button
– The transaction for which the AWB is entered, the status will change to “ Handed
over to courier”
–
All the other status post handing over to courier will be updated by the courier
– The transaction will not be visible in the AWB update panel after the AWB is
submitted.
For COD shipment you need not have to change courier name and all COD order has to despatch
through courier which has been assigned against that order. If COD order was allocated to
ExpressIT and you dispatched through Aramex then you will be responsible if order is
reversed.
•
b. For Vendors using their Own Shipping:
In addition to the status available for vendors using Rediff Shipping (see above paragraph), the
options of “Delivered’ and ‘Dispatched’ will also be available to vendors using their own logistics
in the “Status” field.
Instructions for AWB Update
•
For Transaction on vendor shipping
– Enter the AWB and select the relevant courier used from the drop down of
courier
– Select “despatched” in the status column
– Update the status column to delivered as and when the product is delivered to
the customer.
– If the product is returned to the vendor (vendor shipping), then please inform
the Customer Support immediately and mark the AWB status as ‘Cancelled’. The
customer will have to be refunded his money at the earliest.
Your updates through this option on a daily basis are very critical as all our shoppers
have the facility of viewing the delivery status of their respective orders online from
our site.
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If the status for a particular order is not updated, the order will be classified as “Undelivered” and
Cancelled, which may be incorrect information. We thus urge you to update the status of orders
immediately, by providing this information on a daily basis.
6. Option: Replacement Shipment:
•
•
•
This option will be used to only to send replacement to customer.
Generate the list address for the order or transaction for which the replacement is being
sent from the option ‘Replacement List Address’
The AWB for the replacement shipment should be updated in the ‘Replacement AWB
update’
7. Option : Airwaybill Download
This option helps you to download all the orders for which the Airwaybill needs to be updated in
an excel format for the specified time period. You can continue updating the Airwaybills offline
and have the file saved in your local drive.
8. Option : Airwaybill Upload
Once you have updated the airwaybills for the downloaded orders and saved in your local drive,
you simply need to connect to the net and come back to this option to upload this file. Once
uploaded the system will apply the airwaybills for all the orders that you have updated.
9. Option : Merchant / partner Payable Statement NEW
Please refer to the
NEW only.
This Option helps you to generate your monthly statement for payments. You can generate this
statement either by specified time period or by order no. whichever is applicable. You need to
generate it for a span of 15 days [1-15 and 16 - 30 or 31 (28 or 29 for February)].
From 16th of Feb 2008 onwards, the payments will be made on the basis of the transactions
which are marked as “Delivered”, whereas so far they have been made on the basis of the
transactions marked as “Despatched”. The payment cycles will be as below:
For orders delivered between 1st and 15th of the month, the payment will be
released on 20th of the same month
For orders delivered between 16th and 30th/31st of the month (28th or 29th for
February), the payment will be released on the 05th of the following month
Payment will be released only for orders delivered in the period
The dispatch entry date will be the date in which the AWB number is entered
If the transaction is done using Rediff shipping, the vendor needs to put in the AWB No and
mark the status as ‘Handed over to Courier’. Subsequent to this the updates will be done
by the courier.
If the transaction is done using Vendors Own shipping, the vendor needs to put in the AWB
No and mark the status as ‘Despatched’. After the order is delivered to the Customer, the
vendor himself needs to mark the status of the order as ‘Delivered’.
These statements ( Signed by you) should be sent to Mr R. R. Seshadri at our Mumbai
office.
Deduction details
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Following were the deductions applicable and same will be deducted from your which will be
done on fortnightly basis
Out of stock products: You need to despatch all pending orders (except delivery date
orders) within 5 days from the date of approval of orders. If you have not dispatched and
panel has not updated we are bound to reverse orders as out of stock and margin will get
debited from your account
Rediff Logistics: We will charge Rs.10/- per transaction towards using Rediff
logistics. This clause is not applicable for those orders where shipping is has taken care by
respective vendor
Quality issue/ Replacement issue: Due to quality issue if any orders got reversed Rediff will
deduct margin of the product from vendor. Pl ensure that all orders which have quality issue has
to redespatch within 7 days
Service Tax On Margin : A service tax of 10.30% is applicable on the Rediff margins
which will be deducted from the seller & will reflect in your vendor payable statement.
10. Option : Rediff Inventory Report
Provides you details on inventory of the products.
11. Option :Scan Barcode :
You can scan the transaction no & Despatch airwaybill no here if you are using a scanner for
Airwaybill update else it needs to be done manually. Once the AWB are scanned along with the
transaction numbers a report will be shown when submitted. This can be used as a courier
manifest when printed. The delivery boys name, the courier name , date and signature will have
to be filled in by the courier boy.
12. Option : Despatched Order Status Report:
This option, to be queried by date range, will show the current status of the orders dispatched
and handed over to courier. This can be used to check the status of transactions dispatched by
you. The report will show you the latest status for the shipments dispatched by you This will be a
read only report and no modification is possible
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13. Option : Approve Ratings :
You have to approve the ratings given by your Customers here for upload.
14. Option : Vendor Newsroom :
This option will update the vendor about any news and changes about Rediff Shopping. Vendors
are requested to regularly update themselves by checking this option. Also, the Vendor Operating
Guidelines will be available here.
15. Packing Material Indent
You will be provided this link to request for packing material. The format will be as follows :
You can order all the different types as per your requirement.
Depending on the nature of your goods, you must ensure adequate internal packaging to avoid
damage, breakage, and disfiguration. A sturdy external packaging would consolidate this. The
consignment has to necessarily be enclosed in bags provided by rediff.com and sealed . You
cannot dispatch any consignment without fulfilling the above requirements. The moment your
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stock of packing material runs low, kindly update the sytem through the link provided in your
panel. The internal packaging should be able to withstand the in transit journey from
vendors premise to customer’s house. Use of bubble sheet / thermocol / hard
corrugated boxes where ever applicable needs to be used.
Rediff Tamper proof packets are only to ensure there is no pilferage during transit.
Check the seal before handing over to courier.
NOTE: You at all times during this agreement use the packaging material as supplied
by Rediff for the sole purpose of dispatching the orders received from rediff.com only.
The packaging material supplied by us shall not be used for any other purpose even
after expiry or termination or whichever earlier, of the contract.
Such utilization of rediff material shall be treated as a ground for terminating the
contractual arrangement by rediff.com.
16. Pick up Address Update
You may update your pick up address through this link provided. This address will be used by the
logistics partner to pick up the shipments from your location.
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B. Policies and Other processes
1. Logistics ( Applicable where shipping is taken care by Rediff.Com)
You have been assigned particular courier for particular order. You should coordinate with
the local agents immediately after the consignment is ready for dispatch. Courier
people will provide you with preprinted waybills and your transaction number must appear in the
Special Instructions field appearing in the right bottom corner of the Bill
Please also note that we have enabled the COD (Cash On Delivery) mode of payment for
customers shopping on rediff.com. Any orders with such payment mode will bear a tag
saying ‘Dispatch through Aramex’ or TNT. This indicates that the order bearing this tag
needs to be handed over to Aramex or TNT courier service. For COD orders it is mandatory to
dispatch through courier mentioned only. The name and contact details of the contact
person will be provided to you by rediff.com. Please note that we will be stating the total
value that needs to be collected from the end customers. This value needs to be stated in
the COD waybill that Aramex/ TNT will be providing. Also please ensure that the
rediff transaction number is stated on the waybill.
Pickup Timing Co-ordination process for Vendors:
 The pickup timings needs to be coordinated locally with local pick up branch of courier.
 If pick up time is fixed at 17:00hrs (5:00pm); the courier pick up boy will come (+ / -) 45
mins.
 All shipments which are ready till 17:00hrs(5:00pm) should be handed over to courier.
No shipment should be handed to courier after pickup time.
 You are required to take signature of the pickup boy and his name & branch from where
he has come; against the Rediff Order No & Transaction no’s with awb assigned against
each transaction no. The courier manifest which will appear after you submit your ‘Scan
Barcode’ will assist in this.
 The pick up sheet must contain pick up date.
 Maintain a register for pick up timings agreed with courier. If any pickup issue arises in
future you need to send a fax copy or scan of this pickup register.
 The pickup register must have following details: -- Date / Agreed Pickup Time / Actual
time of Arrival / Total shipments handed over / Time of departure.
 The courier guys may tally transaction wise at your premise before departing. During this
period no shipments should be handedover.
The pick up request process for (New Vendors) Under Aramex / ExpressIT:
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The vendor team mails us the vendor details.
The vendor has to confirm following details:
o Pick up address
o Pick up timings
o Name of Contact person & E-mail address at pick up location
o Contact number at pick up location
o Approximate number of shipments /packets per day under Rediff.
o Package size.
These details will be forwarded to courier for activation of vendor.
The courier will activate and forward it to local branch(e-mail ID) with a CC to vendor
and rediff.com
Vendor will co-ordinate with local branch after activation for regular pick ups.
Any pick up request should be informed to courier before 14:00hrs(2:00pm).
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
If you face any problem for pickups then call me or mail me. [email protected] (022)
24449144 Ext 309
The pick up request process for (New Vendors) Under TNT:
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
The vendor team mails us the vendor details.
The vendor has to confirm following details:
Pick up address
Pick up timings
Name of Contact person & E-mail address at pick up location
Contact number at pick up location
Approximate number of shipments /packets per day under Rediff. Based on this
volume TNT will activate in its system for regular pick ups.
Package size.
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These details will be forwarded to courier for activation of vendor.
The courier will activate in its system for regular pick ups CC to vendor and rediff.com
Vendor will co-ordinate with local branch after activation for regular pick ups.
Any pick up request should be informed to courier before 14:00hrs(2:00pm).
If you face any problem for pickups then call me or mail me. [email protected]
Vendors Not falling Under Regular Pick ups for TNT :
Vendor has to call up toll free numbers TNT Toll Free Number - 18004259999 / 60009999 and
provide below details: & mention account code A/ccode-55004 with TNT for the pick up.

Pick up address
Pick up time
Name of Contact person
Contact number at pick up location
Approximate number of shipments.
Note down the pick up request number given by TNT.
Vendors Not falling Under Regular Pick ups for TNT/ Aramex / ExpressIt /
Blue dart:

Vendors who do not receive orders every week from Rediff need to send a
mail to couriers mentioning the order no and transaction no with pickup
address. A cc of the mail needs to be kept to [email protected];
2. Logistics Contact details
Logistics Partners Details
LSP - Name
Person Name
Aboli
LSP - Name
Person Name
Lata
LSP - Name
Person Name
Blue Dart (Only Mumbai Pick Ups)
Contact No. (LL)
Ext
E-Mail
022-28396444
33183 [email protected]
Aramex
Contact No. (LL)
Ext
E-Mail
022-67067500
1610 [email protected]
TNT
Contact No. (LL)
Ext
E-Mail
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Geeta Singh
Fazila Patel
Ruth Rodgrgues
Kuljit Dhoor
LSP - Name
Person Name
Hemlata
Deepak
28234080 /60
28234080 /60
28234080 /60
28234080 /60
Contact No. (LL)
3081 3135
3081 3152
Ext
[email protected]
[email protected]
[email protected]
[email protected]
ExpressIT
E-Mail
[email protected]
[email protected]
Though the list is indicative, please feel free to correspond with any of the above if you have any
question and/ or need to seek clarifications.
3. Dispatch Issues
COD orders dispatches- Any late despatch of COD will result in return as customer might
refuse the order. You need to despatch all COD orders and panel has to update with
correct AWB NO within 48 hrs of orders received. If the same has not despatched and
panel has not updated with AWB No we will reverse the order without any further information
Despatch through surface mode:
Following are the locations where all orders above 5 kg has to despatch through surface mode
only. If the same has not despatched through surface mode difference freight charges will be
debited from your account
Mumbai
Bangalore
Chennai
Delhi
Salem
Coimbatore
Madurai
Goa
Nasik
Aurangabad
Pune
Baroda
Surat
Ahmedabad
Indore
Nagapur
Hyderabad
4. Customer Support
It has always been our endeavor to ensure smooth operations and deliver quality products and
prompt service to our customers. In an effort to better our customer experience, we have begun
business with an outsourced call center. The agents will be directly assisting Rediff.com
customers via telephone and emails. A process flow has been set to ensure timely response to
the customers. Kindly view below, the process as follows:
Issue Escalated to Vendors in scenarios where order pending / status required / product
complaint.
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1.
2.
3.
4.
5.
6.
7.
8.
9.
Customer service agent contacts seller via email.
If no response from seller in 2 working days
Reminder I to be sent to the seller.
If still no response in 1 working day
a. If order value is less than Rs.1000/-, Reminder II to be sent to seller. If the seller
does not respond within 1 working day, then matter to be closed in favour of the
customer.
b. If order value is more than Rs.1000/-the issue is to be transferred to the Team
Leader.
Team Leader to send reminder 2, if the vendor does not respond within 1 working day,
then the Team Leader takes a call and can refund the order.
If the order is of a high value, the matter will be escalated to your Vendor Relationship
Manager at Rediff.com.
Once order has been refunded, queries from sellers will not be entertained to make any
changes to the order status.
Those sellers who do not respond over a consecutive period may be delinked.
For Issue Escalated to Vendors in scenarios where order pending / status required /
product complaint, COMPLETE DETAILS will have to be mentioned with as precise details
as possible like AWB number, etc. Replies like will update later / will despatch tomorrow /
will be done etc will not be acknowledged
We request you to kindly abide by the above process and make every attempt to respond to the
first email sent to you from the customer support team. The vendor management team will
communicate separately with sellers who will be required to put a dedicated resource to attend
to Rediff customer /call center escalations.
Your cooperation and coordination will help us serve our customers better providing a happy
shopping experience. The above process has been applied in an attempt to eradicate any sort of
customer grievance thus laying the path for repeat purchases. The happier the customer, the
more we stand a chance to increase your business.
Any issue escalated by Shopping customer support should be responded within 1
business day.
If the shopper contacts you, you need to respond to the customer within 1 working day and
provide a resolution to the problem:
1. Customer complaints about product being defective and wants a replacement/refund:
o If you agree for a replacement/refund, send the order number to customer
support and specify if the order needs to be refunded or replaced. If nothing is
communicated we will consider it as a refund.
o We will arrange for a pick up from the customer address and will get the product
delivered to your location
o You will be charged for the logistics cost on the reverse logistics.
o Once you receive the defective product you need to send the replacement within
7 working days and the new AWB number should be updated in the panel.
o The mail should have the following details:
 Order number
 Transaction number
 Product
 Replacement /Refund (specify one of these)
 Reason for Replacement /Refund
2. Customer wants to know the status of the order:
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If the order is pending, inform the customer the number of days it will require to
ship the product
o If product is dispatched provide the AWB number and courier name
o If product is out of stock, inform the customer and update the panel as out of
stock.
3. Customer directly calls up vendor and wants to cancel order:
o Pls send the list of orders to be cancelled in such cases to Aditya.
[email protected].
We will cross check with customer and then cancel orders.
o
4. Customer request for change in shipping address:
o If the order is not dispatched the address alteration should be considered
5. Refund and replacement policy
Timelines for customer complaint:
Keeping in mind the various complaints that come in from customers and the action that requires
to be taken by the customer service representative in benefit of the customer and the vendor, we
have decided to draw up a few guidelines by which complaints will be entertained and actioned
upon.
1. For any perishable item, complaint will be received from customer within 48 hours of
delivery.
2. Non –Perishable products under all categories, complaints to be received from customer
within 7 days of delivery or warranty period for the product, whichever is later.
3. Electronic category – Products up to Rs.3000/-, customer will be permitted to send
complaint within 7 days of delivery.
4. Electronic category – Products from Rs.3001/- and above, customer will be permitted to
send complaint within 15 days of delivery.
5. Electronic category – All products being uploaded under this category, vendor to clearly
mention the warranty period. Even if a product does not carry a warranty period, the
same has to be mentioned upfront.
6. Complaints received within the time frame and warranty period, customers will be asked
to send the items directly to the vendor’s address.
Replacement policy:
1. If the customer has complained within the time frame specified above, the customer will
be given the option of replacement or refund.
2. Replacement Process – Once item has reached the vendor with ‘REPLACEMENT’ specified
on the packet, vendor has to dispatch the replacement piece within 5 working days. If
nothing is mentioned in the product the vendor needs to contact the customer service
team for clarification giving the order number.
3. Replacement AWB to be updated in the vendor panel. This will updated through the link
given for ‘Sending Replacement’ and the fresh AWB number should be updated here.
4. After 3 working days, if replacement AWB is not updated, a reminder will be sent to the
vendor.
5. After 5 working days, if replacement AWB is not updated, order will be reversed with the
reason “defective” and the margin will be debited to the vendor.
6. Any queries / issues sent to vendor from the CSR, vendor is expected to revert within 48
hours (2 working days), failing which the CS team will take the decision based on the
situation.
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Direct RTO shipments to Vendor:
1. There are prepaid / COD shipments, which gets delivered back to the vendor directly.
2. These can be shipment for which the, consignee is not available/address not
traceable/consignee refused.
3. When you accept the RTO shipments from Courier check for any transit damage or signs
of pilferage. If noticed, immediately put remarks against the reference no’s (order no &
transaction no) and keep one signed copy of delivery boy.
4. Prepaid order numbers should be informed to Ms.. Orlean ([email protected]) who will
contact the customer for the correct address for delivery or will reverse the order.
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C. Contact List
1. Rediff Operations
Operational, logistics related issues:
To: Parag Chivate
E-mail : [email protected]
Contact details: (022) 24449144 Ext 309
Packaging material:
To: Shailesh k
E-mail: [email protected]
Contact details: ( 022) 24449144 Ext 337
Account issues:
To: R R Seshadri
E-mail: [email protected]
Contact details: (022)24449144 Ext 338
All issues related to product updates, uploads & Category activations
To: Vinaya W
E-mail: [email protected]
Contact details: 022-24449144 Ext 348
To: Viraj S
E-mail: [email protected]
Contact details: 022-24449144 Ext 348
General Issues:
To: Manish P
E-mail: [email protected]
Contact details: 022-24449144 Ext 235
2. Rediff Customer support
Orlean
E-mail [email protected]
Contact details: (022) 24449144 Ext 335
3. Vendor Management / Offers / Agreement Renewal
You may contact your respective Vendor Relationship Manager
1. Saurabh V | [email protected]| 09820377501
2. Amol V |[email protected] | 09320552555
3. Jigesh S |[email protected] | 09820444994
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