SOUTH GRANGE
MEDICAL CENTRE
TRUNK ROAD, ESTON
Prescript
MIDDLESBROUGH, TS6 9QG
Appointments & General Enquiries: 01642 467001
Emergency Telephone: 01642 460033
Fax: 01642 463334
Website: www.southgrangemedical.co.uk
NHS Out of Hours: 111
Dr Shahul Hameed (Male - Senior Partner)
MBBS MRCGP
Office visits.
Dr Srinath Veeraswamy (Male - Partner)
MBBS 1995 MD (Anaesthesia) 1999 (India)
Dr Hanif Mohammed (Male - GP)
B.Sc.Med.SC (Hons) (St Andrews) MB.Ch.B (Manchester)
Dr Vanitha Srinath (Female-Salaried GP)
MRCGP MBBS
Practice Manager: Mrs Karen Brain
OUR MISSION STATEMENT
"To provide the best possible health care for patients at all times by responding to their
needs, providing accessible medical and anticipatory care of the highest quality. To do
all that is possible to improve the social environment of the community while providing
the greatest level of job satisfaction for all”.
PRACTICE OPENING TIMES
Monday - Friday
8.00am – 6.00pm Closed 1 – 2pm Thursdays for staff meeting.
Saturday
8.00am – 11.00am (subject to change)
A receptionist is available between these times to take your calls.
For any routine queries (for example to check if any letters/results have been received),
we ask that you call after 2.00pm.
Patient Rights
You will be treated with respect and as a partner in your care. Being a partner means
you have responsibilities too.
We will:
 Ensure the surgery is clean, comfortable and easy to access
 Respect our patient’s confidentiality, and whenever necessary, provide a private
place to speak to staff
 Be helpful and polite
 Treat you as an individual regardless of your ethnic origin, religion, sexual
orientation or illness
 Ensure our patients have 24-hour access to medical advice
 Work in partnership with you to achieve the best medical care possible. The
prevention of disease, illness and injury is a primary concern
Please help us:
 Treat staff with courtesy and respect. Reception staff may have to ask some
personal questions to assist in providing you with the best service
 Attending your appointment on time, letting us know if you intend to cancel an
appointment or are running late. Cancelling early enables us to use the time for
another patient
 Inform the practice staff of any alterations in your circumstances, such as change
of surname, address or telephone number
 Making a separate appointment for each member of the family
 Being prepared to wait if you request an appointment for an urgent problem
which requires treatment on the same day
 As patients, you are responsible for your own health and that of any dependents.
It is important that you adhere to information and advice given to you by health
professionals, and co-operate with the practice in endeavoring to keep you
healthy.
SURGERY TIMES
Mon
AM
Mon
PM
Tues
AM
Tues
PM
Wed
AM
Wed
PM
Thurs
AM
Thurs
PM
Fri
PM
Fri
PM
Dr Sree


OFF
OFF

OFF




Dr Hameed







OFF


Dr Mohammed




-
-
-
-
OFF
OFF
Dr Srinath






OFF
OFF
OFF
OFF
Geraldine
OFF
OFF








There are a number of appointments available for each GP Monday to Friday that can be pre-booked up to 4 -6
weeks in advance; the remaining can be booked from 8am the same day. Appointments can also be booked with
the Doctors or Nurse Practitioner online. In addition, patients are able to cancel an appointment online via the
practice website.
PRACTICE STAFF
Practice Manager: Karen Brain
Responsible for management of staff, administration of practice finance, organisation, health and safety,
management of premises, non-clinical patient welfare, complaints liaison manager and computer manager.
Practice Secretary: Leanne Kirwan
Transcribing all referral letters, forwarding them via Choose & Book, patient/hospital queries, hospital DNA letters
and insurance reports. Leanne is minute clerk for in-house meetings, also responsible for immunisation recalls and
targets, minor surgery and cryotherapy clinics.
Receptionists: Tricia Hodgson (Office Manager), Sheila Atkinson, Lorraine Tierney, Janet Mannion, Rachael Charlton
Receptionists are your first point of contact with the practice. Please help them to help you by giving them any
information they require to enable your request to be processed appropriately
Healthcare Assistant: Elaine Gates: NVQ Level3 Diploma in Health and Social Care and Phlebotomy Level 2
The Health Care Assistants role includes phlebotomy, blood pressure, ECG taking, spirometry, dressings, weight
management, smoking cessation and Healthy Heart Checks.
Phlebotomist: Leanne Kirwin: Qualified to administer the taking of bloods, BP readings and ECG’s.
Nurse Practitioner: Geraldine Nuttall: RGN,Diploma Health & Social Welfare, Nurse Prescribing, Clinical Skills, BSc
Promoting Practice Effectiveness - Nurse Practitioner Pathway
Can treat a range of conditions and can prescribe many medications. Also provide telephone advices.
Please be aware that Nurse Practitioners are unable to see children under 12 months and pregnant ladies.
Nurses:
All Registered Nurses (RGN qualified) offer advice on minor problems and who run many of the clinics mentioned in
this booklet.
District Nurses:
There is a team of nurses working in the community to care for the medical needs of housebound patients
Health Visitor:
They are based at Low Grange Health Village. They are responsible for all children aged 5 years and under (Tel:
01642 838003)
Midwife:
Attends to the needs of expectant and newly delivered mothers and their babies
Physiotherapist:
Patients can be referred for physiotherapy through their GP.
A TO Z OF SERVICES
Accident & Emergency
Your local Accident & Emergency Department is at The James Cook University Hospital, Marton Road,
Middlesbrough. This deals with injuries and life threatening emergencies.
Ambulance Bookings
Ambulance transport to Hospital Out Patients is intended for people with disabilities or
housebound patients who cannot get to hospital by any other means. If you need to
an ambulance please ring 0345 045 0160.
elderly
book
Antenatal Clinic
Maternity services are available from doctors and midwifes. You will be asked to come to surgery for an 8 week
postnatal check.
Chronic Disease Management
Our nurses offer check-ups of chronic disease including asthma, diabetes and Coronary Heart Disease. These are
intended to keep our patients at their peak fitness. Our specialist nurses teach you about your condition and check
that you are getting the best from your prescribed medication.
Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are
aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is
so, we would wish for the matter to be settled as quickly, and as amicably, as possible. Please contact the Practice
Manager and she will set all the necessary wheels in motion. Further written information is available on the
complaints procedure from Reception. We are continually striving to improve our service, any helpful suggestions
would be much appreciated and a suggestion box is located in the waiting area.
The Health Service Ombudsmen
If you remain unhappy after everything has been done to try to resolve your concern or complaint, you have the
right to approach the ombudsmen.

Tel: 0345 0154033

Fax 0345 0614000
Email: [email protected]
Family Planning - Family planning services and advice can be given by doctors, nurses and nurse practitioners.
Cervical smear tests are taken by the nurse by appointment only.
Health and Safety - The practice aims to provide safe and healthy premises for staff and patients. Please behave in
a responsible and reasonable manner while you are on the premises. Equipment must not be touched or used
without instruction or supervision by staff.
Interpreters - If you are a patient with difficulties in speaking English, the surgery staff are able to arrange for an
interpreter to attend your appointment with you to interpret for you.
Minor Surgery/Cryotherapy and Joint Injection Clinics - Minor surgery and Cryotherapy is offered to patients with
warts, moles, cysts or skin tags. Joint injections are also available. Please ask your GP or Nurse Practitioner to refer
you if appropriate to our in-house clinic for Dr Hameed or Dr Sree
Physiotherapy - Clinics are held for back care advice, joint mobilisation, acupuncture and general advice and
exercise. Your doctor can refer you if appropriate.
Podiatry - This service is provided at the surgery by One Life. The Podiatrist is responsible for taking care of
patient’s feet
Sexually Transmitted Diseases - If you prefer, these can be treated in James Cook University Hospital by a trained
specialist, who will also give advice. Please telephone the Centre for Clinical Infection on 01642 835677 for an
appointment. Treatment and advice is given in strict confidence.
Smoking Cessation Clinics - Please arrange an appointment with one of our Health Care Assistants for advice on
giving up smoking.
Travel Information - If you require any vaccinations relating to foreign travel you need to make an appointment
with the practice nurse to discuss your travel arrangements. This will include which countries and areas within
countries that you are visiting to determine what vaccinations are required. Anti-malarial are not available on the
NHS. You can buy directly from the pharmacy. Remember to continue anti-malarial for up to 4 weeks after your
return to the UK.
Treatment Room - Our practice nurses undertake dressings, remove stitches, syringe ears, take blood samples,
carry out ECG’s and cervical smears, give childhood and travel vaccinations and run various health clinics.
Well Person Check - Simple checks and tests can often identify preventable health problems. This clinic will check
your general fitness and give advice on staying healthy. You will also be given advice on preventing heart disease.
APPOINTMENTS:
The practice operates an advanced access system to assist patients in gaining timely appointments with a
healthcare professional. Should you like an early morning appointment or a late appointment, these
appointments can be pre-booked up to 4 weeks in advance. For all other appointments please ring on the day
you wish to attend from 8.00am.
How to register as a new patient:
To register at the practice please ask at reception. The receptionist will provide you with a registration form and will invite
you for a health check with a member of the nursing team.
Seeing the Doctor:
Consultations are by appointment only and can be made through our advanced access appointment system or on the
practice website. We would encourage you to see the same Doctor as far as possible for continuity of medical care. All
patients have the right to express which practitioner they would prefer to see. If you require urgent medical attention,
we will always see you on the same day, although you may sometimes have to wait to see another Doctor.
Nurse Practitioner:
She is available to treat a range of conditions. For example; asthma, skin conditions, women’s health and contraception,
coughs and colds, hay fever, earache, sore throat and HRT. Please be aware that Nurse Practitioner is unable to see
children under 12 months and pregnant ladies.
Health Care Professionals
Appointments can also be made to see our Practice Nurses and Health Care Assistants as needed in
advance.
Home Visits
If possible please try to telephone before 10am if you require a home visit. A doctor may phone you back as it may be
that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed
arrange a hospital attendance. House visits are only available for patients who are housebound because of illness or
disability. Please remember that several patients can be seen in the practice in the time that it takes to make one
home visit. There are also better facilities for examining and treating patients at the Health Centre.
CONFIDENTIALITY
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information
about you will be shared with others:
- To provide further medical treatment for e.g. from district nurses/hospital services.
- To help you get other services e.g. social work department (requires your consent).
- When we have a duty to others e.g. in child protection cases, anonymous patient information will also be used at
local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know. Reception and
administration staff require access to your medical records in order to do their jobs. These members of staff are
bound by the same rules of confidentiality as the medical staff.
FREEDOM OF INFORMATION ACT
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
CCTV
The practice operates CCTV both in the practice and the car park to ensure security and safety of our patients and
staff.
DISABLED FACILITIES
The surgery has suitable access for disabled patients. All the patient areas including the waiting room,
the consulting rooms and the toilets, have wheelchair access. A hearing loop is in place at the front
reception desk. If you require one, there is a wheelchair available at reception. There are designated
disabled parking spaces in the car park.
Out of Hours
If you need urgent medical attention when the surgery is closed, please telephone NHS 111. The out of hours
service is not provided by the surgery, but is commissioned NHS England. You may be asked to attend a Primary
Care Centre and, as in the day time, will only be visited if the doctor considers it medically necessary.
Telephone Advice Line
If you have a medical query which you feel may not require a doctor’s appointment, our advice line is available.
Please phone the surgery before 11.00am to request telephone advice and leave a contact number. A Doctor or
Nurse Practitioner will phone you back.
Repeat Prescriptions
To request a repeat prescription, patients must give a minimum of 48 hours notice. Please be
aware that any requests submitted out of hours (between 6pm - 8am, weekends or bank
holidays), will not be processed until the following working day.
Prescription requests will not be taken over the phone. To order online follow the link on the practice website
VIOLENCE STATEMENT
The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing
and/or swearing, physical contact and/or aggressive gestures. The practice will request the removal of any patient
from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who
damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be
reported to the police as an assault.
Adult & Childhood Immunisations
It is important that your children and yourself are immunised and you may arrange an
appointment with the practice nurse at your convenience.
Recommended Vaccination Schedule
When to Immunise
What is Given
How it is Given
2,3 and 4 months old
Diptheria, tetanus,pertussis (whooping cough), polio
and Hib (DtaP/IPV/Hib)
One injection
Men C
One injection
Around 13 months old
Measles, mumps and rubella (MMR)
One injection
3 years and 4 months to 5
years old
Diptheria, tetanus,pertussis (whooping cough), and
polio (dTaP/IPV or DtaP/IPV)
One injection
Measles, mumps and rubella (MMR)
One injection
10 to 14 years old
BCG (against tuberculosis after birth)
Skin test, then if
needed, one injection
13 to 18 years old
Diptheria, tetanus, polio (Td/IPV)
One injection
Adults
Tetanus booster
One injection
Flu
One injection
Tetanus booster
One injection
Flu
One injection
Pneumococcal
One injection
Elderly
For those who have had their normal childhood immunisations, which include tetanus, a tetanus booster may be
recommended if patients incur a wound.
COMMON ILLNESSES-SELF HELP
Cold & Flu - Most last for only a few days and get better without treatment. They often start with a runny nose,
cough, temperature and aches. They are caused by viruses. If the symptoms are distressing or uncomfortable, the
treatment consists of taking the recommended dose of Paracetamol and drinking plenty of fluids.
Diarrhoea & Vomiting - This is normally caused by an infection in the stomach or bowel. Although the diarrhoea
and vomiting may be unpleasant and uncomfortable, they are nature’s way of flushing the infection from the
system. It is better not to take any medicine or tablets but to drink plenty of fluids. Diarrhoea and vomiting in very
young children should be discussed with your Doctor in person or via the telephone advice line which is available at
the surgery.
Burns & Scalds - Taking the heat away from the skin as soon as possible is the most important factor. Apply large
quantities of cold water immediately, for up to 15 minutes if necessary. Do this before any other measure such as
removing clothes or sending for an ambulance or Doctor. If the skin is broken but blistered, apply a large dressing
after cooling. If the skin is broken, or larger than 4 inches in diameter, contact the local A&E department.
Head Lice - These are not a sign of poor hygiene. Shampoos and lotions which can relieve the problems are
available from the pharmacist without prescription.
Backache & Strains - Many acute strains and backache will respond to a few days rest, with
Paracetamol taken for pain.
Sprains - First apply a cold compress containing ice for 15-30 minutes to reduce the swelling. Apply a
firm crepe bandage and give the sprain plenty of rest until all the discomfort has subsided.
Insect Bites & Stings - Most of these need no treatment. Antihistamine tablets can be obtained from the
pharmacist without prescription and will relieve most symptoms.
Threadworm - These usually manifest as itching at the bottom and treatment can be obtained from the pharmacist
without prescription. All members of the household (more than 3 months of age) should be treated. Treatment
may be ineffective unless strict attention is pain to personal hygiene, in particular hands should be washed and nails
scrubbed before meals.
Nose Bleeds - Sit in a chair leaning forward with your mouth open. Pinch your nose just below the bone
continuously for at least 10 minutes, by which time the bleeding will probably have stopped. If the bleeding
continues consult your doctor or, out of hours, go to the nearest A&E department
Sunburn - Treat as for other burns with cold water to remove the heat. Lotion with relieve the irritation and
Paracetamol will help. If you are badly burn consult your doctor. To help prevent sunburn, make sure that
you apply a good quality sunscreen to all exposed parts of your body. Re-apply the sunscreen every two
hours when outdoors, especially if you are swimming or sweating.
USEFUL TELEPHONE NUMBERS
Accident & Emergency Advice Line
01642 854222
Health Visitors (Low Grange Health Village)
01642 838003
Inform Physio Helpline
01642 688885
James Cook University Hospital Switchboard
01642 850850
NHS Out of Hours
111
One Life
01642 737777
Redcar Primary Care Hospital
01642 511000
Time to Talk (Counseling Service)
01642 221910