UKAS Customer Satisfaction Survey
Q1 2016/17 results
How satisfied are you with UKAS’ overall service to your
organisation over the last year?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
43%
43%
14%
0%
In the experience of your organisation how does last year's
service compare with the previous year?
Strongly improved
Worsened
Improved
Strongly worsened
No change
31%
25%
14%
0%
0%
Over the last twelve months, how satisfied are you that UKAS
understood your business needs?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
59%
31%
7%
3%
Over the last twelve months, how satisfied are you that UKAS
staff were easy to make contact with?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
62%
31%
7%
0%
Over the last twelve months, how satisfied are you that UKAS
generally responded to your needs in a timely manner?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
59%
31%
7%
3%
Over the last twelve months, how satisfied are you that UKAS
handled your pre-visit arrangements well?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
48%
38%
14%
0%
Over the last twelve months, how satisfied are you that your
assessment team prepared well for your visit?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
59%
34%
7%
0%
Over the last twelve months, how satisfied are you that your
assessment team conducted visits well?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
66%
28%
6%
0%
Over the last twelve months, how satisfied are you that your
assessment team had the right skills and knowledge?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
69%
21%
10%
0%
Over the last twelve months, how satisfied are you that your
assessment team had the right attitude?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
66%
28%
6%
0%
Over the last twelve months, how satisfied are you that the
application of the accreditation requirements was consistent
with the previous year?
Very satisfied
50%
Satisfied
Dissatisfied
Very dissatisfied
46%
4%
0%
Over the last twelve months, how satisfied are you that UKAS
handled your improvement actions promptly?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
64%
29%
4%
3%
Over the last twelve months, how satisfied are you that UKAS
handles your technical enquiries well?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
46%
46%
8%
0%
Over the last twelve months, how satisfied that UKAS handled
your administrative enquiries well?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
56%
37%
7%
0%
Over the last twelve months, how satisfies are you that UKAS
handled your invoicing and related enquiries throughout the
year conveniently and efficiently?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
58%
31%
11%
0%
Over the last twelve months, how satisfied that UKAS handled
your extension to scope requests promptly?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
60%
33%
7%
0%
Over the last twelve months, how satisfied are you that UKAS
was effective in promoting awareness of accreditation and of the
UKAS brand?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
75%
21%
0%
2%
Reflecting on the last 12 months' experience of dealing with
UKAS, how satisfied are you that UKAS provided value for
money?
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
67%
8%
13%
12%
Thank you