Collage of Computer engineering and science
Major: Information Technology
Practical training - indicative of internship experience
Summer 2012
Name: Abdulaziz N. Al-Essa
ID: 200700304
Employer name: Eng. Sami Al-Hazza
Internship advisor: Dr. Abul Bashar
Final Report – 29/8/2012
Execute summary:
A final report for Practical training at Saudi Telecom Company, first of all will direct an
acknowledgement for the company and for my supervisor, introduce what will be in the
report briefly in the introduction, giving background about the company, it was before a
ministry called Ministry of Post, Telegraph and Telephone, this report will explain their
mission and vision for the company and Chart will be shown as well.
Strengths, Weaknesses/Limitations, and Opportunities analysis will be shown, what
make the company strong, what make it weak, each diction will affect their
opportunities.
The strategy of the marketing in the company, and the strategy of the competitive
company while we have two other companies.”Mobily, and Zain SA”. Job history will be
shown as table, with two column on for the name of job and the description for the job.
The Conceptual framework for the technical part, Technical part reflecting actual
projects undertaken or problems handled and methodological used, limitations, finding,
and suggested solutions, will explain the conceptual framework for the technical part,
the ways of handling the problems, and suggested solutions.
Will be a brief Evaluation for the internship experience, sharing some of thoughts about
the training the field, findings and recommendations, what are the things that been
earned from the training at STC, and will conclude.
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Acknowledgement:
First of all I would like to thank Saudi Telecom Company for giving me this opportunity
to did my practical training, also I want to thank Eng. Sami Al-Hazza my supervisor, he
was a good man with all his patient, also making sure to do everything and understand
whatever I have asked.
I hope this experience will give me a push at the future to know how the work will be,
and how the environment of work out of the studying at the university.
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Table of contents:
1. Introduction …………………………………………………………………………………………………… 04
2. Company background …………………………………………………………………………………….. 05
3. SWOT analysis ………………………………………………………………………………………………… 08
4. Organizational marketing strategy …………………………………………………………………. 09
4. Organizational Competitive strategy ………………………………………………………………. 10
5. Job history ……………………………………………………………………………………………………… 11
6. Conceptual framework …………………………………………………………………………………… 12
7. Technical part ………………………………………………………………………………………………… 12
8. Evaluation of the internship experience ………………………………………………………… 13
9. Summary of findings and recommendations …………………………………………………. 13
10. Conclusion ………………………………………………………………………………………………….. 13
11. References ………………………………………………………………………………………………….. 14
13. Appendices ………………………………………………………………………………………………… 15
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1. Introduction:
In this final report for the practical Training at Saudi Telecom Company (STC) will try
hard to explain some things related to the company and Company background and
origins and also analyze some points weaknesses and strengths also the threats and
opportunities which could affect the success of the company, also the future vision of
the company and the mission, and also a marketing strategy company and corporate
strategy competition, there will be a table shows some of the work which you made
during a training company, and also the Conceptual framework for technical parts, and
some of the solutions used, and also summarize some of the things learned and gained.
This is a two months of practical training, I have got a little experience that will help me
to know how the work will be in the future of the practical scope.
Since the Saudi Telecom Company depends on the particular technical and for-profit
company, chose to support me in the field of specialty, as it is one of the largest Saudi
companies. STC helps to work hard as the functional environment conducive to
diligence and self-development. STC became a company in 1998, before that it was a
ministry called Ministry of Post, Telegraph and Telephone.
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2. Company background:
Saudi Telecom Company, STC is a Saudi Arabia-based telecommunication company that
offers landline, mobile and Internet services. Saudi Telecom Company was established in
1998, following the Council of Ministers’ Decree No. 213 dated 23 December 1418 H,
approving of the establishment of a Saudi Stock Company under the name of “Saudi
Telecom Company”. Accordingly, STC adopted a challenging program with the aim of
transforming its business from a government system to the recognized commercial
business standards. The company has developed clear strategies focusing on internal reorganization, re-skilling and development of its staff, enhancement of its internal
processes while carefully researching its customers’ needs and requirements. STC is the
leading national provider of telecommunication services in the Kingdom of Saudi Arabia.
The company is working continuously to fulfill and satisfy the market requirements,
keeping pace with the emerging technologies in the telecommunications sector and
satisfying its customer's needs. STC believes this is the way to reinforce its position and
identity in view of a changing world where the role and usage of telecommunications
have become more significant. STC Mission, as leaders in a world of constant change,
we strive to exceed our customers’ expectations so that, together, we reach new
horizons. STC vision, The STC global network was born of the ingenuity of STC Labs
networking specialists who made disparate systems work together. Being the fastest
and most reliable network in Saudi Arabia, our network is the standard against which all
others are measured. To maintain our leadership in this arena, we focus on the future
and aggressively pursue innovations. Our vision is to design and create in this decade
the new global network, processes, and service platforms that maximize automation,
allowing for a reallocation of human resources to more complex and productive work.
STC revenue $15 billion, operation income $3.0 billion, and out income $2.0 billion.
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Eng. AbdulAziz AlSagir(Chairman)
Dr. Khaled Al Ghoneim (CEO)
Mr. Krishnan Ravi Kumar
Group CFO
Mr. Jameel Abdullah Al Molhem
CEO of KSA Operations
Eng. Omer Abdullah Al Nomany
Vice President for Information Technology
Mr. Khaled Abdulrahman Al Jaser
Group Vice President for Shared Services
Eng. Mazyad Nasser Al Harbi
Vice President for Home Services
Dr. Abdullah M. Alhomeadan
Vice President for Human Capital
Eng. Ibrahim Abdulrahman Al Omar
Vice President for Personal Services
Mr. Jameel Abdullah Al Molhem
CEO of KSA Operations
Mr. Amin Fahad Al Shiddi
Vice President for Finance Saudi Arabia
Eng. Bandar Mohammed Al Gafari
Vice President for Network
Dr. Fahad Hussain Mushayt
Vice President for Strategic Affairs
Dr. Homoud Mohammed Al Kusayer
Vice President for Wholesale
Dr. Nasser Albaik
IT Manager
Eng. Khaled Aldossery
IT Superintendent
Eng. Sami Alhazza
Abdulaziz Al-Essa
IT supervisor
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IT trainee
Oi
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3. SWOT analysis:
Strengths



Strong brand image
Leading market position
Robust financial position
Weaknesses


Opportunities




Acquisitions
The Shell deal
Expanding U-verse fiber network
Investments in global networks
for business services
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Lack of content
Geographic concentration
Threats


Intense competition and industry
consolidation
Saturation in the wireless market
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4. Organizational marketing strategy:
Since STC company is based on the profit strategy
Lead in Next-Gen
Broadband
Differentiate
Through Integrated
Customer Experience
Consolidate
International
Leadership
Become the broadband operator of choice, offering ubiquitous access,
converged offerings and innovative content an applications.
Delight customers with an integrated experience, differentiated sales and
service model, tailored offerings and next-generation customer service.
Optimize international investment portfolio, further expand in the MENA
region, and drive products, technology and supply chain synergies, and
build-up international management capabilities.
Invest in People Capital Invest in leadership and talent development, increase employee
empowerment, and foster a winning corporate culture.
Drive Financial
Performance and
Agility
Provide value to shareholders by continuously driving efficiency in
operations and investing in long-term profitable growth.
Promote Leading Brand Promote a strong brand and reputation that consistently communicates
and Reputation
superior value to stakeholders and STC's role as the catalyst for economic
and social development.
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5. Organizational competitive strategy:

There are three competitive companies in Saudi Arabia STC, Mobily and ZainSA
o The strategy of Mobily:
Mobily’s main strategy is to increase its market share and combat competition from
Zain, the new entrant. The company’s focus is on introducing new, customized products
and providing more value-added services. Recently, the company announced the
acquisition of Riyadh-based data service provider, Bayanat Al-Oula for SR1.5bn ($405m).
This acquisition will enhance its position in the wireless broadband internet segment.
Mobily is also a partner in Saudi National Fiber Network for a SR1bn ($270m) project to
lay 12,000 km of fiber network in the Kingdom. The acquisition of Bayanat will raise
Mobily’s stake in the 12,000-km fiber optical network, which is owned equally by
Mobily, Bayanat and Integrated Telecom Company.
o
The strategy of ZainSA:
Zain enters the Saudi market in strength, bringing with it the benefits of its operations
with a global network which includes extraordinary knowledge and operational
synergies. The three pillars that support Zain’s strategy are our customers, our people
and our operations. Combined they are the fabric of the company and each relies on the
others for support and mutual benefit. Keeping them in the focus of our attention, we
are building a trusted and effective mobile communications operator for both
customers and employees alike. Customer satisfaction develops loyalty to Zain.
Delivering a high-end network quality coupled with rapid network roll-out will
encourage customers to trust us as a reliable and caring partner
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6. Job history:
JOB
DESCRIPTION
Install all requested applications in 25
SETTING UP NEW COMPUTERS
computers in the department, checked all
domains are working correctly.
Help to configure three new routers, and
connect them to gather and make one of
RECONFIGURE ROUTERS
them providing ips DHCP, disable the
other two.
Regrouped the users and changed a lot of
the features of some users, according to
GROUPING AND MAPPING DRIVES
list was given. Mapping a new clean
storage for a few groups.
Installing windows server operation
system for a new server, and install
SETTING UP A NEW SERVER
DHCP, IIS, and web mail exchange.
Configure a new printer, offices in the
SETTING UP A NEW PRINTERS
form of cubes, configure a printer for
every rooms that contain those cubes.
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7. Conceptual framework:
Can be defined as a composite entity or entrepreneur, consists of a set of parts
interacting with each other, and working to achieve the overall objective of the system
as a whole. Thus, cooperation and concerted efforts of these parts or components
leading to achieve the objectives of the system more efficiently than do each job
without taking into account the coordination and integration efforts.
There must be a technical department specializes Part, technical section is used to
accomplish the tasks and responsibilities of work. And can be used once or several
times.
All technical development should finally benefit the beneficiaries. The overall aim or
objective of development efforts is the satisfaction of the needs of the target group.
8. Technical part reflection:
Technical problems are an everyday experience, and vary from extremely complex to
relatively simple. In approaching technical problems in the food industry it is necessary
to recognize that there are often more than one answer to the problem and that not all
technically correct answers are feasible in commercial practice. For an example, a
solution that may be technically correct cannot be implemented because it is contrary
to the marketing strategy for the product or that the solution may require greater
capital expenditure than is economically feasible.
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9. Evaluation of the internship experience:
I think that training type is very effective makes you live perfect functional environment
and see what might work in your career, and you can get a lot benefits from the
experiences of other employees, if you trained in such these companies, it is a big
chance to get benefits, working with the experts in the same field and asking for any
difficulties people keep facing, gaining the skills of work, even if there is an idea they can
encourage and help you to do it.
10. Summary of findings and recommendations:
STC helps to work hard as the functional environment conducive to diligence and selfdevelopment. Practical training is very useful and helpful for understanding the way of
working in the career. Asking is the only way to answer all the questions, and
understanding the unknown things.
11. Conclusion:
Finally, Saudi Telecom Company was found 1998, STC Group provides integrated
mobile, fixed and broadband communications services to over 160 million customers
globally. This report provide background about the company, mission & vision of the
company, SWOT analysis, marketing strategy, competitive strategy, job history,
Conceptual framework for the technical part, problems handled and methodological
used, limitations, finding, and suggested solutions, Evaluation of the internship
experience, and findings and recommendations.
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12. References:
http://www.stc.com.sa/cws/portal/en/stc/stc-landing/stc-lnd-abtsaudtelc
http://www.stc.com.sa/cws/portal/en/stc/stc-landing/stc-lnd-abtsaudtelc/stc-lndpioneer?favouritLang=en
http://www.stc.com.sa/cws/portal/en/stc/stc-landing/stc-lnd-abtsaudtelc/stc-lnd-abtststcstrtgy?favouritLang=en
http://www.oxfordbusinessgroup.com/news/etihad-etisalat-mobily-telecoms
http://www.sa.zain.com/autoforms/portal/home/corporate/about-us/strategy
http://www.ameinfo.com/287454.html
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13.
Appendices:
All weekly reports are attached to this document, in order.
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Weekly LOG BOOK
Student – Please fill this in at the end of the every week
Student Name:
Abdulaziz Al-Essa
ID: 200700304
Internship Site: Saudi Telecom Company - Ad Dammam
Supervisor’s Name: Eng. Sami Mohammed Alhazza
Week Beginning: Saturday
Internship Advisor at College: Dr. Abul Bashar
Please document in detail the activities in which you participated, specific incidents you observed daily to
enable you in answering the attached questions.
Day and Date:
Description of activity
Day 1
In first day in the company was only for getting my office done and take my ID card.
Day 2
In this day I have to take a tour in the building and having a look for all places that I will be
working in.
Day 3
In the third day I realized all kinds of networking devices that STC used in their building, and I
did dome office work.
Day 4
In this day I was with my supervisor and he have showed me how all employees did the work
for all time.
Day 5
In last day in the first week was easy enough, I just knew some the employees and I have a
great information about the work in STC.
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1.
What new knowledge or skill did you learn on the internship this week? Describe
Well, it was a great easy week, it was about knowing all what I have to do and how work will
be done, also how to deal with it, and practicing on it.
2.
What have you learned in college that you applied on the internship?
While I working at this department that’s refer to my major, I’m going to apply a lot of what I
have learned, in networking, and ERP system.
3.
List any difficulties, mistakes, pleasant or unpleasant experiences that occurred this week. What
did you do to correct your mistake (s)?
Well, it was hard to be on time there, till I put myself on the right way to wake up early enough
because of the traffic, also how to be affective employee, and make the work enjoyable.
4.
On what skill or question could you use help in performing your internship responsibilities better?
Asking about everything I can’t get or understand it, get all information I need from more than
one person because every one have his thoughts and experience. I prefer
5.
What interesting or challenging experience did you have with your fellow workers or site
supervisor? Describe
I have to convince some of the employees that I’m good enough to work with them.
Intern Signature: Abdulaziz Al-Essa
INTERNSHIP REPORT
Date: 7/8/2012
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Weekly LOG BOOK
Student – Please fill this in at the end of the every week
Student Name:
Abdulaziz Al-Essa
ID: 200700304
Internship Site: Saudi Telecom Company - Ad Dammam
Supervisor’s Name: Eng. Sami Mohammed Alhazza
Week Beginning: Saturday
Internship Advisor at College: Dr. Abul Bashar
Please document in detail the activities in which you participated, specific incidents you observed daily to
enable you in answering the attached questions.
Day and Date:
Description of activity
Day 1
In the first day of the second week, my supervisor asked me to help some of the employees
with their computer network, I realized the problem that with the IPs, I checked them from the
CMD, and I used release / renew command to solve it, conflict problem.
Day 2
Setting up the conference room for their weekly meeting.
Day 3
Helping for configure some of the routers. I have my own experience with configuring routers.
Day 4
This day was different I have to help making some cables for new routers they decide to
change.
Day 5
In this day I was doing some writing on some of their reports, while they was having their
meeting outside our department.
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1.
What new knowledge or skill did you learn on the internship this week? Describe
Well, it was a great easy week, it was about knowing all what I have to do and how work will
be done, also how to deal with it, and practicing on it.
2.
What have you learned in college that you applied on the internship?
While I working at this department that’s refer to my major, I’m going to apply a lot of what I
have learned, in networking, and ERP system.
3.
List any difficulties, mistakes, pleasant or unpleasant experiences that occurred this week. What
did you do to correct your mistake (s)?
Well, it was hard to be on time there, till I put myself on the right way to wake up early enough
because of the traffic, also how to be affective employee, and make the work enjoyable.
4.
On what skill or question could you use help in performing your internship responsibilities better?
Asking about everything I can’t get or understand it, get all information I need from more than
one person because everyone have his thoughts and experience. I prefer
5.
What interesting or challenging experience did you have with your fellow workers or site
supervisor? Describe
I have to convince some of the employees that I’m good enough to work with them.
Intern Signature: Abdulaziz Al-Essa
INTERNSHIP REPORT
Date: 7/8/2012
19
Weekly LOG BOOK
Student – Please fill this in at the end of the every week
Student Name:
Abdulaziz Al-Essa
ID: 200700304
Internship Site: Saudi Telecom Company - Ad Dammam
Supervisor’s Name: Eng. Sami Mohammed Alhazza
Week Beginning: Saturday
Internship Advisor at College: Dr. Abul Bashar
Please document in detail the activities in which you participated, specific incidents you observed daily to
enable you in answering the attached questions.
Day and Date:
Description of activity
Day 1
Setting up some of the new computers that has been replaced.
Day 2
Setting up the conference room for their weekly meeting.
Day 3
Grouping the users and making sure each one of them have his own permission and each one
of them in his group. (According to list was given)
Day 4
Completing what I have started the day before with grouping users. (According to list was
given)
Day 5
Mapping drives for each group that I have regroup. (According to list was given)
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1.
What new knowledge or skill did you learn on the internship this week? Describe
Well, it was a great easy week, it was about knowing all what I have to do and how work will
be done, also how to deal with it, and practicing on it.
2.
What have you learned in college that you applied on the internship?
While I working at this department that’s refer to my major, I’m going to apply a lot of what I
have learned, in networking, and ERP system.
3.
List any difficulties, mistakes, pleasant or unpleasant experiences that occurred this week. What
did you do to correct your mistake (s)?
Well, it was hard to be on time there, till I put myself on the right way to wake up early enough
because of the traffic, also how to be affective employee, and make the work enjoyable.
4.
On what skill or question could you use help in performing your internship responsibilities better?
Asking about everything I can’t get or understand it, get all information I need from more than
one person because everyone have his thoughts and experience. I prefer
5.
What interesting or challenging experience did you have with your fellow workers or site
supervisor? Describe
I have to convince some of the employees that I’m good enough to work with them.
Intern Signature: Abdulaziz Al-Essa
INTERNSHIP REPORT
Date: 7/8/2012
21
Weekly LOG BOOK
Student – Please fill this in at the end of the every week
Student Name:
Abdulaziz Al-Essa
ID: 200700304
Internship Site: Saudi Telecom Company - Ad Dammam
Supervisor’s Name: Eng. Sami Mohammed Alhazza
Week Beginning: Saturday
Internship Advisor at College: Dr. Abul Bashar
Please document in detail the activities in which you participated, specific incidents you observed daily to
enable you in answering the attached questions.
Day and Date:
Description of activity
Day 1
Checking all servers and making sure everything running correctly with one of the employees,
and show me what I have to do.
Day 2
Setting up the conference room for their weekly meeting.
Day 3
This day I was helping with extend the switches, we have connected two switches together and
made one of them providing IPs. (DHCP)
Day 4
I took one of the old switches and keep changing on the settings and trying something new.
Day 5
Setting up the meeting room for other department will come to meet in our building.
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1.
What new knowledge or skill did you learn on the internship this week? Describe
Well, it was a great easy week, it was about knowing all what I have to do and how work will
be done, also how to deal with it, and practicing on it.
2.
What have you learned in college that you applied on the internship?
While I working at this department that’s refer to my major, I’m going to apply a lot of what I
have learned, in networking, and ERP system.
3.
List any difficulties, mistakes, pleasant or unpleasant experiences that occurred this week. What
did you do to correct your mistake (s)?
Well, it was hard to be on time there, till I put myself on the right way to wake up early enough
because of the traffic, also how to be affective employee, and make the work enjoyable.
4.
On what skill or question could you use help in performing your internship responsibilities better?
Asking about everything I can’t get or understand it, get all information I need from more than
one person because everyone have his thoughts and experience. I prefer
5.
What interesting or challenging experience did you have with your fellow workers or site
supervisor? Describe
I have to convince some of the employees that I’m good enough to work with them.
Intern Signature: Abdulaziz Al-Essa
INTERNSHIP REPORT
Date: 7/8/2012
23
Weekly LOG BOOK
Student – Please fill this in at the end of the every week
Student Name:
Abdulaziz Al-Essa
ID: 200700304
Internship Site: Saudi Telecom Company - Ad Dammam
Supervisor’s Name: Eng. Sami Mohammed Alhazza
Week Beginning: Saturday
Internship Advisor at College: Dr. Abul Bashar
Please document in detail the activities in which you participated, specific incidents you observed daily to
enable you in answering the attached questions.
Day and Date:
Description of activity
Day 1
Share some folders between special employees, changing the proxy for some of employees’
computers to limit their internet access.
Day 2
Setting up the conference room for their weekly meeting.
.
Day 3
Installing new operation system for new Computers, making the configurations for each one of
the computers.
Day 4
Checking all printers that be used over the network.
Day 5
Installing windows server operation system for a new server, and install DHCP, IIS, and web
mail exchange.
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1.
What new knowledge or skill did you learn on the internship this week? Describe
Well, it was a great easy week, it was about knowing all what I have to do and how work will
be done, also how to deal with it, and practicing on it.
2.
What have you learned in college that you applied on the internship?
While I working at this department that’s refer to my major, I’m going to apply a lot of what I
have learned, in networking, and ERP system.
3.
List any difficulties, mistakes, pleasant or unpleasant experiences that occurred this week. What
did you do to correct your mistake (s)?
Well, it was hard to be on time there, till I put myself on the right way to wake up early enough
because of the traffic, also how to be affective employee, and make the work enjoyable.
4.
On what skill or question could you use help in performing your internship responsibilities better?
Asking about everything I can’t get or understand it, get all information I need from more than
one person because everyone have his thoughts and experience. I prefer
5.
What interesting or challenging experience did you have with your fellow workers or site
supervisor? Describe
I have to convince some of the employees that I’m good enough to work with them.
Intern Signature: Abdulaziz Al-Essa
INTERNSHIP REPORT
Date: 7/8/2012
25
Weekly LOG BOOK
Student – Please fill this in at the end of the every week
Student Name:
Abdulaziz Al-Essa
ID: 200700304
Internship Site: Saudi Telecom Company - Ad Dammam
Supervisor’s Name: Eng. Sami Mohammed Alhazza
Week Beginning: Saturday
Internship Advisor at College: Dr. Abul Bashar
Please document in detail the activities in which you participated, specific incidents you observed daily to
enable you in answering the attached questions.
Day and Date:
Description of activity
Day 1
Checking all domains if any is missing or have any problem I have to tell the supervisor to add
or to re-add the domain.
Day 2
Setting up the conference room for their weekly meeting.
Day 3
Checking the active directory for all servers.
Day 4
Checking the automatic backup that make a backup after every single change, also using a
third party backup.
Day 5
Checking Microsoft exchange server, user management, configurations, and public folders if
any support needed to tell the supervisor.
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1.
What new knowledge or skill did you learn on the internship this week? Describe
Well, it was a great easy week, it was about knowing all what I have to do and how work will
be done, also how to deal with it, and practicing on it.
2.
What have you learned in college that you applied on the internship?
While I working at this department that’s refer to my major, I’m going to apply a lot of what I
have learned, in networking, and ERP system.
3.
List any difficulties, mistakes, pleasant or unpleasant experiences that occurred this week. What
did you do to correct your mistake (s)?
Well, it was hard to be on time there, till I put myself on the right way to wake up early enough
because of the traffic, also how to be affective employee, and make the work enjoyable.
4.
On what skill or question could you use help in performing your internship responsibilities better?
Asking about everything I can’t get or understand it, get all information I need from more than
one person because everyone have his thoughts and experience. I prefer
5.
What interesting or challenging experience did you have with your fellow workers or site
supervisor? Describe
I have to convince some of the employees that I’m good enough to work with them.
Intern Signature: Abdulaziz Al-Essa
INTERNSHIP REPORT
Date: 7/8/2012
27