U S E C A S E C ATA L O G
Use Yammer as your social
workspace and let the collaboration,
innovation and engagement begin.
Yammer Use Case Catalog

Yammer is your social workspace – making it easy to share updates,
ask questions, develop ideas, get feedback, and collaborate with
coworkers across departments and zip codes. Browse through these
different strategic uses of Yammer, and identify which solutions can
help your organization tackle its business challenges.
Yammer for Help Desk

Does your organization struggle to…
• Reduce repetitive IT cases
• Improve response time for critical issues
• Help employees to be more self sufficient
Yammer Solution
Integrate Yammer to existing applications
to manage IT requests efficiently. Create
an IT Help Desk Group on Yammer for
employees to deliver issues, requests and
questions to your department in real time.
Enable self-help, access to peer expertise
and a searchable knowledge base to reduce
total time to problem resolution.
Yammer for Help Desk

Transform your IT Help Desk from a high-touch function to a more
automated, self-service system with Yammer. Experience faster
time to resolution and a reduced number of support tickets, while
improving your department’s productivity and user satisfaction.

•
Create a public IT Help
Desk Group with restricted
membership to manage issues,
requests, and questions from
employees in real-time. Public
group messages will appear in
your My Feed.
•
Deliver broadcast messages to
employees with status updates
when experiencing down time or
technical difficulties.
Yammer for Internal Communication

Does your organization struggle to…
• Reduce email and develop efficient feedback loops between employees and management
• Keep employees informed about strategic initiatives
• Enable executives to communicate with employees outside their
immediate workgroup
Yammer Solution
Yammer can improve the effectiveness of
the corporate communications strategy
by connecting employees to executives,
groups and feedback.
Yammer for Internal Communication

An organization’s reputation is built through messages disseminated
by the company to employees and customers. Both management
and employees at all levels must work together in pursuit of the
company’s values and goals. This is done through two-way internal
communications up and down the hierarchy with Yammer.

•
Create a public group to
communicate with your
geographically disbursed
employees. Public group
messages will appear in your
My Feed.
•
Post real-time messages
from executives to the entire
organization.
•
Crowd-source feedback on
strategic initiatives from your
employees efficiently.
•
Get the word out quickly with
broadcast messages for crisis
communications, organizational
updates, and HR-related policy.
Yammer for HR

Does your organization struggle to…
• Onboard new employees effectively and efficiently
• Create a sense of community among co-workers
• Accelerate time to productivity for new hires
Yammer Solution
With Yammer, you can reduce cost and
initial training cycles for new employees
by creating a designated group with the
onboarding resources they need while
giving them access to subject matter
experts across the organization.
Yammer for HR

Getting new employees engaged and productive quickly is critical for
overall workforce productivity. Use Yammer for onboarding to connect
new employees to job-relevant people and knowledge throughout your
organization, accelerating their time-to-productivity and reducing costs.

•
Create a Public Group with
restricted membership for
new hires to help them find
important information and get
up to speed quickly.
•
@Mention subject-matter
experts to pull them into the
conversation to respond to
questions.
•
Upload relevant onboarding
documents useful to new
employees.
•
Post real-time messages to
your Yammer Feed to crowdsource feedback about your
organization’s onboarding
process.
Yammer for Innovation

Does your organization struggle to…
• Develop new products that react to changing markets
• Ensure hierarchy doesn’t act as barrier to fluid exchange of ideas
• Connect geographically dispersed teams
Yammer Solution
Yammer fosters innovation by connecting
employees, ideas and information without
regard for time zones, geographies or
hierarchies.
Yammer for Innovation

An organization’s reputation is built through messages disseminated
by the company to employees and customers. Both management
and employees at all levels must work together in pursuit of the
company’s values and goals. This is done through two-way internal
communications up and down the hierarchy with Yammer.

•
Create a public group to
communicate with your
geographically disbursed
employees. Public group
messages will appear in your
My Feed.
•
Post real-time messages
from executives to the entire
organization.
•
Crowd-source feedback on
strategic initiatives from your
employees efficiently.
•
Get the word out quickly with
broadcast messages for crisis
communications, organizational
updates, and HR-related policy.
Yammer for Sales

Does your organization struggle to…
• Real-time insight on competitors and customers to close deals
• Great mobile access for teams on the road
• Ensure the team does not re-invent the wheel for every
sales opportunity
Yammer Solution
Yammer can maximize your sales team’s
effectiveness with better account insight,
instant access to experts and enhanced
information when on the road.
Yammer for Sales

In today’s fast-paced business environment, finding the
right materials at the right time is critical to increasing sales.
Salespeople need to quickly and effectively establish an effective
dialogue with their customers.

•
Create a public Sales Group
with restricted membership to
collaborate with your sales team.
•
Encourage your sales teams
to @Mention subject-matter
experts to pull them into sales
conversations.
•
Post messages to your Yammer
feed to share best practices,
account insights, and sales
strategies with your peers.
•
Enable anywhere, anytime
access to structured, relevant
and proven content.
•
Organize content by topics to
enable sales representatives to
find information quickly.
For more ways to get everyone on board
with Yammer, visit: fasttrack.office.com