1.1.3
Organizational
Performance
Review
John Facer, JoAnn Pfleegor, Faith D. Clark
MAY 10, 2010
INDUSTRIAL
RAFT SYSTEM
ACCESSORY SYSTEMS
PACKAGED
SYSTEM
MADE TO ORDER BUSINESS
PROJECT
LOS
LOS
COM
LOS
CCC
DEN
RAFT
SELL
$1,200,000
$ 617,000
$ 392,314
$ 170,560
$ 134,690
$ 51,820
$
41,564
PARTS
12,632
3,639
4,482
2,325
2,168
481
612
HOURS
4000
1300
1000
750
650
375
125
ORGANIZATIONAL
PERFORMANCE CATEGORIES
CUSTOMER SATISFACTION
EFFICIENCY
CASH FLOW
VENDOR PERFORMANCE
EMPLOYEE SATISFACTION
QUALITY
CUSTOMER SATISFACTION
METRICS
QUOTE TURN AROUND IN DAYS
FINAL INSPECTION FINDINGS
ON TIME DELIVERY
(CUSTOMER FEEDBACK)
EFFICIENCY METRICS
PROFIT PER HR =
(SELL-MATERIAL COST-DIRECT LABOR COST)
PROJECT LABOR HOURS
PROBLEM LOG: PROBLEMS PER DEPARTMENT
SALES PER EMPLOYEE
MANUFACTURING LEAD-TIME
QUOTE TURN AROUND IN DAYS
CASH FLOW METRICS
INVENTORY TURNS
PROFIT PER HR
SALES PER EMPLOYEE
MANUFACTURING LEAD-TIME
VENDOR PERFORMANCE
METRICS
SATISFACTION WITH VENDORS
BOM TO RECEIPT OF MATERIALS LEAD-TIME
PROBLEM LOG
EMPLOYEE SATISFACTION METRICS
OSHA RECORDABLES
EMPLOYEE RETENTION
EMPLOYEE CERTIFICATION
DEVELOPMENT HOURS
QUALITY METRICS
PROBLEM LOG: DEFECTS BY DEPARTMENT
PROFIT PER HR
PPMO DEFECTS
OPPORTUNITIES IN MADE TO
ORDER BUSINESS?
BOM ITEMS, DRAWINGS, QUOTE, COMPLEXITY OF
SPECIFICATION
NUMBER OF PURCHASE ITEMS, RECEIVING ITEMS
CUTTING, WELDS, ASSEMBLY, PAINT, WIRING, TUBING,
TAGGING, TESTING
SELL PRICE
PPM-OPPORTUNTY AS PPM-SELL
10 DEFECTS
PROJECT
LOS
LOS
LOS
DEN
RAFT
SELL
$1,200,000
$ 617,000
$ 170,560
$ 51,820
$ 41,564
PPMS
8.24
16.18
58.63
192.98
240.59
REVIEW PERFORMANCE EVERY PROJECT
PROBLEM LOG: PROBLEMS PER DEPARTMENT
PROFIT PER HR
SATISFACTION WITH VENDORS
MANUFACTURING LEAD-TIME
FINAL INSPECTION FINDINGS
ON TIME DELIVERY
QUARTERLY REVIEW
PPM DEFECTS
OSHA RECORDABLES
EMPLOYEE CERTIFICATION
DEVELOPMENT HOURS
INVENTORY TURNS
SALES PER EMPLOYEE
TRENDS FOR STRATEGIC GOALS
PLAN
EMPLOYEE RETENTION
BOM TO RECEIPT OF MATERIALS
LEAD-TIME
QUOTE TURN AROUND IN DAYS
SATISFACTION WITH VENDORS
PROJECT REVIEW DATA
QUARTERLY REVIEW DATA
OUTCOME OF THE
PERFORMANCE REVIEW
LESS COST
BETTER QUALITY
FASTER TURNAROUND
HAPPY CUSTOMERS AND EMPLOYEES
THANK YOU
FAITH D. CLARK, PRESIDENT
[email protected]
www.clarkts.com
MEET US
OUTSIDE
THE BOX
CELL 570-279-2035
MAIN 570-742-1819