If you are dissatisfied with your purchase; you
need to keep the following items:


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

Copy of receipts
Names of people you spoke to
Dates of attempted repairs
Copies of letters you write
Fees you had to pay
1.
2.
Return to the place of purchase
Contact company headquarters

3.
4.
Check with the consumers resources handbook or
internet to get their address
Consumer agency assistance
Dispute Resolution


Mediation – The attempt by a neutral third party to
resolve a conflict between a customer and a
business through negotiation
Arbitration – a process whereby a conflict between a
customer and a business is resolved by an impartial
third party.
 Small




A court that deals with legal disputes that
involve amounts below a certain limit.
Amounts vary by state ($500-$10,000)
Cases usually does not involve lawyers or jurors
Judges decision is final
 Class

Claims Court
Action Suit
A legal action on the behalf of all the people who
have suffered the same injustice.