Average Population of 22.97 over the 6 mo. Period
18
16
14
12
BOP
10
Parole
8
SCSD
6
4
2
0
June
July
August
September
October
Numbers Obtained from COO's Balanced Scorecard
November
Staff Turnover Rate
11/01/2009 – 10/31/2010
21%

Overdue Performance
Evaluations
20.80%
21%
July:
Aug.:
Sept.:
Oct.:
Nov.:
20%
20%
19.00%
19%
18.40%
19%
18%
18%
2 FTE; 3 PTE
2 FTE; 3 PTE
3 FTE; 3 PTE
2 FTE; 3 PTE
2 FTE; 5 PTE
17%
McGrath
SJS
CRJ

Numbers May Repeat
Numbers obtained from COO's balanced scorecard
Part-Time/Relief Personnel on Staff
9
9
8
7
4
July
August
September
October
Numbers obtained from COO's balanced scorecard
November
Adaptive Life Skills Hours per Client per
Month
30.00
25.00
20.00
BOP
15.00
Parole
SCSD
10.00
5.00
0.00
June
July
August
September
October
November
*There are No Cognitive Behavioral Clinical Hours to Report for the Time period
Numbers obtained from MMRs
There was an average
of 6.9 Adaptive Life
Skills Clinical Hours
per Client (entire
population) over the 6
mo. Period
Successful Completions
100.00%
87.50%
85.71%
80.00%
66.67%
61.54%
June
July
August
September
Numbers obtained from MMRs
October
November
Percentage of Clients Completing with Jobs
56.35% Average
Over the 6 mo.
Period
100.00%
71.43%
50.00%
50.00%
50.00%
16.67%
June
July
August
September
Numbers obtained from MMRs
October
November
Percentage of Clients
Completing with Housing
88.59% Average
Over the 6 mo.
Period
100.00%
100.00%
87.50%
83.34%
85.71%
75.00%
June
July
August
September
Numbers obtained from MMRs
October
November
Medication Issues per Client
0.05
0.04
0.04
0.04
0.03
0.03
0.02
0.02
0.01
0.01
0.00
0.00
June
0.00
July
0.00
August
September
0.00
October
0.00
November
Only 1 Medication Issue over the 6 mo. Period
Numbers obtained from MMRs
September 2010 Surveys Program Results
Never
Sometimes
Most Times
Always
No Answer/
Not Applicable
The staff were
Staff were
very clear about friendly and
program rules easy to talk to
and what was
expected of me
Staff used
Staff were fair The way staff
Staff were
Staff were
Staff applied
respectful
and consistent
treated me
responsive to available when I sanctions for
language and
to me
encouraged me any problems I needed them rule violations
conducted
to improve my brought to them
fairly and
themselves
behavior
consistently
professionally
Numbers obtained from McGrath House
Adult Satisfaction Surveys Report,
September 2010
September 2010 Surveys Case Management Results
Never
Sometimes
Most Times
Always
My case
My case
When I met
I met with my
My case
My case
My case
My case
manager
manager let me with my case case manager at manager gave manager took manager talked
manager
involved me in know how I manager, I had least bi-weekly
me useful
time to listen to
to me in a
referred me to
decisions
was doing in enough time to
suggestions,
me
respectful
appropriate
regarding my
the program
meet
advice, and
manner
services and
activities
guidance to
programs
help me
succeed
Numbers obtained from McGrath House
Adult Satisfaction Surveys Report,
September 2010
No Answer/
Not Applicable
Facilities
Maintenance
Requests
Closed
100%
There were a total of 39 Facility Maintenance Requests over the
6 Month Period (June – November), all of which have been closed
Numbers obtained from Facility Maintenance Request System