COOPER NEWS
OCTOBER 2013
InThis
Issue
New Women’s
and Children’s
Institute
2
Open
Enrollment
3
Value Analysis
Team
4
Patient
Satisfaction
Outstanding
Performance
5
One Team.
One Purpose.
Pictures
MD Anderson
Cancer Center
at Cooper
Opens
6-7
8-9
Employee
Recognitions
10
Cooper
Foundation
News
11
The Population
Health Academy
Fall Schedule
12
MD Anderson Cancer
Center at Cooper Opens
Participating in the ribbon cutting are (L-R) U.S. Congressman Robert Andrews; Cooper University Health Care President and CEO Adrienne
Kirby, PhD; The Cooper Health System President and CEO John P. Sheridan, Jr.; Cooper Board of Trustees Chairman George E. Norcross, III;
N.J. Governor Chris Christie; MD Anderson Cancer Center President Ronald A. DePinho, MD; MD Anderson Cancer Center at Cooper Director
Generosa Grana, MD; MD Anderson Cancer Center Executive Vice President and Physician-in-Chief Thomas Burke, MD; Camden Mayor
Dana Redd; U.S. Senator Robert Menendez.
On October 7, 2013, MD Anderson
Cancer Center at Cooper celebrated the
grand opening of its new $100 million,
four-story, 103,050 square foot center
located on the Cooper Health Sciences
Campus in Camden.
The grand opening event was attended
by various dignitaries including Governor
Chris Christie, U.S. Senator Robert Menendez
and U.S. Congressman Robert Andrews.
Throughout the week following the
ribbon-cutting, open house events and tours
were available to employees, community
partners and physicians.
George E. Norcross, III
Chairman
Board of Trustees
The center includes bright, spacious
chemotherapy treatment areas, patient exam
rooms, conference centers and advanced
diagnostic and treatment technologies. The
designers incorporated an aesthetic approach
to healing with abundant natural light, a
rooftop Tranquility Garden, an illuminated
floor-to-ceiling “Tree of Life” centerpiece
and more than 100 pieces of original art
created by 71 New Jersey artists.
Physicians from various disciplines including
medical oncology, radiation oncology, surgical
oncology, gynecologic oncology and urology
(Continued on page 8)
John P. Sheridan, Jr.
President and CEO
The Cooper Health System
Adrienne Kirby, PhD
Johnand
P. Sheridan,
Jr.
President
CEO
Cooper
University
Health Care
President
& CEO
COOPER NEWS
2
Payroll Cards
Now Available
New Women’s and Children’s
Institute at Cooper
We are pleased to
announce a new payroll
option for employees who
had chosen to receive their
pay via a traditional check
instead of direct deposit.
Cooper is introducing
the rapid! PayCard® Visa®
Payroll Card. Staff who
choose to sign up for a
Payroll Card will have
their pay automatically
transferred to the debit
card on each payday. The
Payroll Card offers the
convenience of a debit card
and more security than
carrying a check or cash.
There is no charge to
participate in the Payroll
Card program.
The pre-paid Payroll
Card can be used just like
a regular debit card. These
uses include:
• Receiving cash back.
• Paying bills over the
phone or online.
• Obtaining money orders
for free at a United States
Post Office.
• Tracking your spending.
• Accessing an Allpoint®
ATM.
•M
aking purchases
wherever Visa debit
cards are accepted.
For more information
about the rapid! PayCard
Visa Payroll Card program,
and to sign up for a Payroll
Card, please contact the
Payroll Department directly
at 856.382.6559 or
[email protected].
We are happy
and implementation
to announce the
of the mission, longformation of the latest
range strategic plans,
Institute at Cooper.
goals and objectives of
The Women’s and
the Institute within the
Children’s Institute will
framework of familyalign all services and
centered care.
providers across the
As Medical Director,
patient care continuum
Dr. Goodman will
Michael
H.
Goodman,
MD
Robin
L.
Perry,
MD
into one operating
work closely with
entity. Leadership for the Institute,
Robyn to formulate strategy to
including all aspects of inpatient and
achieve the Institute’s goals, with
outpatient care, will be Robyn
a strong focus on clinical quality
Harvey, RN, BSN, MBA, as Execuand service. In addition, he will be
tive Director; Michael H. Goodman,
responsible for assuring that the
MD, MMM, as Medical Director;
Institute achieves success in its
and Robin L. Perry, MD, FACOG,
education and research missions.
as Co-Medical Director.
Dr. Perry will provide leadership
Robyn will provide administrawith a specific focus on Women’s
tive and strategic leadership for the
Health and support both the
Robyn Harvey, RN
entire range of programs, inpatient
Executive Director and Medical
and outpatient, within the Cooper Women’s
Director in achievement of the Institute’s goals.
and Children’s Institute. She will oversee the
In 2012, Cooper designed and implemented
daily management and coordination of the
an Institute-based structure to align care and
Institute’s operations and the development
service with our patients’ needs.
Fall 2013 Town Hall Meetings a Success!
Employees had the opportunity to hear the
latest updates about Cooper and share their
ideas with senior leaders in a series of Town
Hall meetings that took place the first three
weeks of October. The meetings, which were
hosted by Chief Executive Officers John P.
Sheridan, Jr., and Adrienne Kirby, PhD, featured
updates on our 2013 initiatives and strategic
imperatives, our performance to date and the
development of our Health Sciences campus
and beyond.
More than 700 employees participated in
the sessions.
A Town Hall meeting was presented in
Spanish by Senior Vice President of Growth
and Development Eli Winkler. Vicky
Rivera-Cruz, Senior Business Partner, Human
Resources, who is also fluent in Spanish,
At the Cherry Hill Town Hall meeting are (L-R) Lisa Mason,
Cash Applicator, Patient Accounting; Eleanor Martella, Cash
Applicator, Patient Accounting; and Sandra Valladares, Cash
Applicator, Patient Accounting.
answered HR-related questions.
Answers to many of the questions asked
by employees, either at the Town Hall meetings or via anonymous email submissions, will
be posted on the portal and included in the
next issue of Cooper News.
COOPER NEWS
Open Enrollment Through November 1, 2013
Open Enrollment, which is the
time when you can make changes
to your current benefit elections
for the 2014 plan year, began on
October 15, 2013, and ends on
November 1, 2013.
The 2014 Open Enrollment
Guide, which details the plan
components available for 2014, was
mailed to employee homes earlier
this month. If you have not yet
received your Guide, please
contact Human Resources at
[email protected].
During Open Enrollment,
Benefits Fairs will be held at
various Cooper locations.
An all-day Benefits Fair that
includes representatives from each
of our plan vendors and all areas of
Human Resources will be held on
Wednesday, October 23, 2013, in
the Hospital Cafeteria from
7:30 a.m. until 4 p.m.
3
BENEFITS FAIRS
Camden:
Cooper University Hospital
One Cooper Plaza
Employee Cafeteria
Monday
October 21, 2013
6:30 a.m. – 8 a.m.
Wednesday
October 23, 2013
7:30 a.m. – 4 p.m.
October 21, 2013 11 a.m. – 1 p.m.
Voorhees:
Cooper Clock Tower
931 Centennial Blvd.
Monday
Sewell, Washington Township:
Bunker
Hill
4 Plaza Drive
Suite 402
Monday
October 21, 2013
Noon – 2 p.m.
Reminder: 2013 Wellness Incentive Available Through October 31!
Employees who participate in the Cooper Health Plan have
until October 31, 2013, to complete their Wellness Incentive
for this year. Eligible employees completing Non-Smoker
Attestations, Risk Assessments, and Annual Physicals will not
be charged for one bi-weekly health care payroll deduction
as a reward for having a healthy lifestyle. If you have
questions about the Wellness Incentive, please contact the
Benefits Department at [email protected].
The Affordable Care Act
The Affordable Care Act, also known as “Obama Care,”
was passed three years ago. Many changes to health care have
already gone into effect; however, some of the biggest changes
are about to occur.
On October 1, 2013, “Marketplaces” or “Exchanges,” where
consumers can buy health benefits through private companies,
launched. These Marketplaces are set up on a state-by-state basis
by the federal government. To help create awareness of the insurance Marketplaces, all American employers were required to issue
Marketplace Notices to their employees. Cooper’s notices were
mailed to all employees the last week in September.
Beginning January 1, 2014, Americans will be required to
carry adequate health insurance or pay a tax to the govern-
ment. This is known as the individual mandate. Since Cooper
offers benefits to our benefit-eligible employees, many of our
staff members will be eligible to be covered under our plan
and therefore will have satisfied the individual mandate.
To help you better understand health care reform, the
Marketplaces, and the individual mandate, here is a link to
a 10-minute educational video that all employees are
encouraged to view: http://bcove.me/sypp8l0n.
If you have questions about the Marketplace notice letter,
or the Marketplaces, please call the federal government’s
help line at 1.800.318.2596 or visit the following website for
additional information from the federal government:
https://www.healthcare.gov/marketplace/individual.
COOPER NEWS
Break the
Habit!
Become a
Non-Smoker.
Cooper offers FREE
Smoking Cessation Classes
to employees. The next
round of classes will take
place in Voorhees at the
Cooper Clock Tower. The
four-session series will be
held from Noon – 1 p.m.
on the following Fridays:
• November 15, 2013
• November 22, 2013
• December 6, 2013
• December 13, 2013
Registration is required.
To reserve your place
in the class, please call
1.800.826.6737. Participants
are encouraged to bring
their lunches!
Value Analysis Team on the Lookout
for Cost Savings
Over the past year, Cooper’s Value Analysis
Team has been instrumental in identifying and
developing cost savings opportunities for areas
throughout our health system.
The team consists of four committees:
Support Services, led by Maureen Barnes,
ARM, CPHRM, CHC, Vice President of
Operations; Perioperative Services, led by
Joe Dructor, OR Business Manager; Pharmacy Services, led by Jacqueline Sutton,
PharmD, Director of Pharmacy Services; and
Medical/Surgical, led by Linda Gazzerro, RN,
CWOCN, Wound, Ostomy, Continence
Coordinator. Tim Oliver serves as the
Administrator for Clinical Implementation.
Depending on the committee, membership
includes both clinical and non-clinical staff
as well as physicians.
The committees meet monthly to
explore cost saving initiatives through Group
Purchasing Contracts for physician’s requests,
clinical product requests, as well as vendor and/
or department proposed product conversions.
The committees were given a cumulative
target of $4 million annual savings for 2013; they
are currently on target to exceed this goal.
The committees work both independently
and together. One project that crossed several
4
committees was custom packs for surgical
procedures. After carefully researching
options, the committees found that it was
more cost-effective to convert to an
alternative vendor as well as including some
items in the packs rather than purchasing
them individually. Including the items in the
packs also decreases set-up time needed
between procedures. Careful review of the
pack components by clinical staff also achieved
savings by removing items that were not used
on a regular basis that were being wasted and
thrown away.
The Value Analysis Team is always
looking for opportunities for cost savings and
encourages all Cooper employees to come
up with ideas. “No idea is too small,” says
Tim Oliver. “Because of volume, even saving
a few cents on a frequently used item could
translate into significant savings.”
“For instance, this year, we changed
manufacturers to save forty cents on each
box of exam gloves purchased. This translated
into an annual savings of $43,000.”
If you have any ideas that you would like
to suggest to the Value Analysis Committee,
please contact Tim Oliver at 856.342.3393
or [email protected].
Patient Discharge Lounge Celebrates
One-Year Anniversary
In fall 2012, Cooper’s Patient Discharge
Lounge opened in the Roberts Pavilion lobby.
Located within the Patient Family Center, the
Discharge Lounge features comfortable lounge
chairs; a media center that includes television
and computers with internet access; reading
materials; cubicles to store personal belongings; and light meal service.
The program was developed as a method
to expedite the intake of new patients and
provide discharged patients with superior
customer service.
Since it launched, more than 150 patients
have utilized the Discharge Lounge; feedback
from patients has been positive. Adds Kim
Santana, Director of Patient Relations and
Volunteer Services, “The Patient Discharge
Lounge is one of the many ways we provide
excellent service to those at Cooper, even
after they have been discharged. This is
our chance to “Wow” them right before
they leave.
COOPER NEWS
Cooper Employees Recognized for Outstanding
Performance in Patient Satisfaction for
the Second Quarter of 2013
Congratulations to the following
departments and units for
successfully meeting or exceeding
their departmental goals for the
second quarter! These staff members
received prizes such as lunch for
their departments and movie tickets.
5
CARDIAC TESTING • 53RD PERCENTILE!
CARDIOLOGY MED PRACTICE • 69TH PERCENTILE!
CCI INFUSION • 85TH PERCENTILE!
DHI MOUNT LAUREL • 82ND PERCENTILE!
FAMILY MEDICINE • 80TH PERCENTILE!
GI WILLINGBORO • 99TH PERCENTILE!
PEDIATRICS MED PRACTICES • 82ND PERCENTILE!
ONE TEAM. ONE PURPOSE.
Thank You for Being “One Team. One Purpose.”
In appreciation of all of
your hard work during this
particularly busy summer,
employees were treated
to ice cream. We shared
pictures of many of our
team members enjoying
their ice cream treats in the
September issue of Cooper
News, and we are pleased
to share more pictures
in this issue.
We appreciate
your efforts and
are so proud
of you!
6
ONE TEAM. ONE PURPOSE.
One Team. One Purpose. in the ICU
7
The following story exemplifies what “One Team. One Purpose.” truly means. We are so
proud of our ICU team!
Dear Cooper:
Over the Labor Day weekend, I was consulted on a patient, S.D., a 58-year-old man with
an expanding cerebellar hemorrhage and a rapidly deteriorating level of consciousness. I
arrived in the unit with a coffee to review films prior to rounding and the patient in deep
coma from brain stem compression and acute hydrocephalus. He was dying fast and time
was of the essence.
I quickly let his nurse know what had to be done – FFP transfusion, reposition, sedation, BP
control, antibiotics, ventriculostomy placement under sterile conditions, arterial line, foley and
transportation equipment (monitor, oxygen, respiratory therapy) to take him to CT and then
to the OR.
The nurse asked in what sequence I wanted these tasks accomplished. I told her everything
needed to be done at the same time. She stepped out of the room and immediately returned
with help – a lot of help. Ten people, some of whom stayed well after their shift ended, worked
as a coordinated team to give the patient everything he needed as fast as possible. In record
time, he was out of his room on the way to CT scan with all of the FFP safely transfused; a
ventriculostomy decompressing his ventricle; antibiotics given; a radial A-line transducing an
accurate, controlled BP; and a foley. As he left the unit on his way to CT and the OR, I picked
up my coffee – and it was still hot.
Three weeks later I had a conversation with the patient in the unit after he returned from
a walk with PT.
This save is because the nurses, doctors and techs slammed plasma, lines and tubes
into a dying patient faster than a cup of coffee cools.
The folks listed below came together and worked as a coordinated team with a singular
focus to rescue a patient:
• Jackie Bockarie, RN
• Rosemary Feigenbaum, RN
• Robin Gardner, RN
• Paul Karagiannis, MD
• Haemin Lee, RN
• Charlene Orfe, CCT
• Adarsh Scrivastava, MD
• Alaina Serrano, CCT
• Jenieve Thompson, RN
• Kathy Turner, RN
And all of the unknown people outside the room who covered other patients, made phone
calls and ran for plasma, equipment and supplies to support the team in the room.
Your ICU is staffed by an extraordinary group of professionals who know how to make
teamwork save lives.
Alan R. Turtz, MD
Director, Pituitary Tumor and Neuroendocrine Program
Attending Neurosurgeon
MD ANDERSON CANCER CENTER AT COOPER
8
MD Anderson Cancer Center at Cooper Opens
(Continued from cover page)
will conduct concurrent, complementary clinical sessions,
fostering professional interaction and collaboration at the
center. Patients will have the benefit of easy access to
advanced treatment technologies, groundbreaking clinical trials
and a full range of supportive care services all in one location.
MD Anderson Cancer Center at Cooper also offers South
Jersey’s only dedicated inpatient, 30-bed cancer unit adjacent
to the new cancer center at Cooper University Hospital.
In addition to the opening of the new cancer center
in Camden, Cooper is expanding cancer services at MD
Anderson Cancer Center at Cooper in Voorhees, along
with the addition of a second linear accelerator and the installation
of a permanent PET/CT scanner.
MD Anderson Cancer Center at Cooper is the only
accredited American College of Surgeons Academic Cancer
Program in South Jersey.
MD ANDERSON CANCER CENTER AT COOPER
9
MD Anderson Cancer Center at Cooper Opens
RECOGNITIONS
Eli Winkler
Named to NJ
Biz “40 Under
40” List
Congratulations!
10
To Lori Beth Feldman-Winter, MD, MPH, FAAP, for being
selected to receive a Special Achievement Award from the American
Academy of Pediatrics for her exceptional breastfeeding quality
improvement initiatives.
Lori Beth FeldmanWinter, MD
Eli Winkler, Senior Vice President
of Growth and Development
Congratulations to
Eli Winkler, Senior Vice
President of Growth and
Development, for being
named to NJ Biz magazine’s
“40 Under 40” list.
This awards program
celebrates 40 of New
Jersey’s most accomplished
young businessmen and
women who have been
making headlines in their
field and who share a commitment to business growth,
professional excellence and
to the community - the
next generation of unstoppable leaders!
IN MEMORIAM
Linda Rowe
Unit Secretary
CDU
September 5, 2013
At Cooper since May 2004
To William R. Graessle, MD, for being selected to receive the
Parker A. Palmer “Courage to Teach” award from the Accreditation
Council for Graduate Medical Education (ACGME). The award honors
program directors who find innovative ways to teach residents and
to provide quality health care while remaining connected to the initial
impulse to care for others in this environment.
William R. Graessle, MD
To Anthony J. Mazzarelli, MD, JD, MBE, for being invited to be a
panelist at the International Economic Development Council’s
national conference. Dr. Mazzarelli spoke about Current Trends in
the Healthcare Industry.
Anthony J. Mazzarelli, MD
A Job Well Done!
Senior Technologist Barbara Hoag
crowns Medical Technologist Brendan
Davis for a job well done! Brendan was
made “king” for diagnosing a disease
rarely seen in this area, Babesia.
Babesia is a malaria-like parasitic
disease that reveals itself in a blood
smear. For his achievement, the
Hematology Department proudly
awarded Brendan with the official
title of “Babesia King” and a crown.
COOPER FOUNDATION NEWS
Annual
Employee
Appeal
2014
11
Make Your Mark and Leave a Legacy With Your Name
on a Stone Paver in the New Tranquility Garden
Make Your Gift Today!
The holidays are right
around the corner. This
year, consider giving the
Gift of Hope.
The 2014 Annual
Employee Appeal highlights
Cooper programs that
focus on patient-family
centered care.
Now through December
13, 2013, you can also show
your support by pledging
a gift through payroll
deduction to one of the
following seven programs:
• The Cooper Foundation
• Community Programs
• Patient-in-Need/Tea Cart
• Child Life Program
• Trauma Family
Support Group
• Ripa Center Community
Education Programs
• Cornerstone Society at
the new MD Anderson
Cancer Center at Cooper
To learn more about
these programs and to
make a gift, visit foundation.
cooperhealth.org/2014annual-employee-appeal.
We know how hard you
work and how every dollar
counts. Your Gift of Hope
will make a great difference.
Thank you for all you do
for Cooper.
The Tranquility Garden at the new MD Anderson Cancer Center at Cooper.
The Tranquility Garden at MD Anderson
Cancer Center at Cooper in Camden will
feature 500 stone pavers available for
engraving. What better place to remember
a loved one, honor a friend, a family member
or to celebrate survivorship. Also consider
organizing your Cooper colleagues to purchase
a paver and be part of Cooper history!
The scenic rooftop Tranquility Garden
features trees, flowers, benches and a
beautiful garden path, creating a peaceful
place of reflection.
With a donation of $500, you can be a
part of this beautiful garden forever.
To learn more and to make a gift, visit
foundation.cooperhealth.org/tranquility-garden.
To purchase tickets, visit:
CooperHealth.org/pinkandteal
Check out the
Cooper Foundation’s
NEW Website!
Visit us at
Foundation.CooperHealth.org
UPCOMING EVENTS
The Population Health Academy
The Population Health Academy of Cooper University Health
Care is an educational forum created to provide members of
our Cooper family and the medical community with insights
into the dramatic transformation taking place in health care
today. Our inaugural programs will include a diverse group of
12
internal experts and outside experts who will address some
of the key challenges in population health. The Population
Health Academy is an initiative of Cooper’s Population Health
Institute and is co-sponsored by the Cooper Urban Health
Institute and the Cooper Medical School of Rowan University.
FALL SCHEDULE
Please register via the Cooper Learning Network. • A light dinner will be served at all sessions.
Wednesday, October 23, 2013 (P1014)
Tuesday, November 19, 2013 (P1014)
Care Coordination: Inpatient and Outpatient Settings
Future of U.S. Healthcare
• Susan C. McAllister, MD
Hospitalist and Interim Medical Director of Care Management
• Maren Sharpsteen, RN, BSN, MFT, MHA, CMAC
Director of Care Management
• Autumn Clement, RN
Patient Care Coordinator
• Kellie MacDonald, RN
Patient Care Coordinator
This team will explore the opportunities that exist in coordinating
care transitions for our patients and the importance of post-acute
care coordination.
Tuesday, October 29, 2013 (P1014)
Population Health Management: A Payers Perspective
• Lisa Blondin, MD
Medical Director, AmeriHealth of New Jersey
Dr. Blondin will discuss the transformation of health care in America
from the perspective of the health insurer with particular focus on
clinical integration strategies between payers and providers. The new
Cooper-AmeriHealth alliance will serve as a case study.
Wednesday, November 13, 2013 (P1014)
Integrated Behavioral Health
• Andres J. Pumariega, MD
Professor and Chief/Chair of the Department of Psychiatry
Dr. Pumariega will talk about Integrated Behavioral Health and the
integral part it plays in an accountable care organization. He will discuss
psychiatric disorders seen in the primary care context, key elements of an
integrated care model as well as examples of model programs nationally.
GOT NEWS? PHOTOS?
Don’t Miss the Cooper News Deadline!
Monday, November 8 is the submission deadline for the
November 2013 issue.
• Anthony J .Mazzarelli, MD, JD, MBE
Senior Vice President of Operations
Deputy Chief Medical Officer
Medical Director of Population Health Institute
Dr. Mazzarelli will provide an analysis of current factors impacting
care design and discuss the new care delivery models which will
shape the future of health care in our country.
Tuesday, December 3, 2013 (P1014)
The Cooper Urban Health Institute
• Jeffrey C. Brenner, MD
Medical Director
Cooper Urban Health Institute
• Kathleen Stillo
Executive Director
Cooper Urban Health Institute
Dr. Brenner and Ms. Stillo will discuss the mission of the Cooper
Urban Health Institute and describe the transformations taking place
in the Cooper Advanced Care Center.
Tuesday, December 10, 2013 (P1014)
The Medical Neighborhood
• Nancy Street, MBA, PMP, LSSBB
President, And Breathe, Inc.
ACO Consultant
Ms. Street brings us together to understand the process, quality
and outcomes that are necessary to develop the Patient Centered
Medical Neighborhood and Accountable Care Organization.
She will share best practices for system integration and building
community relationships.
Send news items and digital photos to Marisa Sharkey,
Director, Employee Communications, at
[email protected]. Include full names,
titles, credentials and departments in your submissions.
We want to hear from you!