Service Level Management for
Smart City Ecosystems and Trusted IoT
Nektarios Georgalas, BT
© 2015 TM Forum | 1
The
Use Case
•
Milton Keynes is the UK’s fastest
growing city, economy set to grow
67% by 2026
•
City infrastructure under strain
•
Target: enable growth of 20% with no
net increase in water, energy, waste
collection, and reduce congestion
•
SME incubator of up to 90 SMEs,
with projects in transport, energy,
water, home, and education
See www.mksmart.org, all rights reserved
© 2016 TM Forum | 2
Information Exchange (IE)
Admin
Data
Consumers
Data
Providers
Service
Management
Developers
Developer
Environment
Data Hub Portal
Information
Services
Orchestrator
Architecture
Single Sign On
Authorisation
Authentication
Analytics
IT Services
Admin
Admin
Information Services
Edge Adaptors / APIs
Sensors
Event
s
Location
Actuators
© 2016 TM Forum | 3
Services
Application
s
End Users
TM Forum Catalyst Challenge:
Enabling Smart City Ecosystem with SLAs and Trust
End
Customers
Commercial
Offerings
City A
Authority
City B
Authority
Enterprise 1
Enterprise 2
Sell Side Functions - VSO
Wholesale
Offerings
Ecosystem Enablement
Platform
• BT’s CMS incorporating
Bearing Point Infonova R6
Procurement Functions - VSP
Commercial
Offerings
Information
Information
Providers
Providers
Application
Application
Providers
Providers
Virtual Service Operators (VSOs)
• Sell products, services, and data
• Sell packages & white label
• Charging & Accounting per
region/currency
• Billing & Payments
• Varies per council/enterprise
Application
Service
Providers
Providers
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Virtual Service Provider (VSP)
• Aggregate commercial
offerings
• Set provider pricing and offers
• Allocate revenue and charges
• Billing & Payments
End to end SLAs
Consumer
Data Hub
Developer
Environment
Data Hub Portal
Customer
Apps
IT
Services
Customer
Apps
Information
Services
Orchestrator
Single SignOn
Authorisation
Authentication
Analytics
Service
Mgmt
Information Services
Edge Adaptors / APIs
Data feeds
GW
GW
Data Provider
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Sensors
End-to-End Trust, Privacy and Security
Consumer
Data Hub
Data Hub Portal
Customer
AppsIT
Services
Customer
Apps
Information
Services
Orchestrator
Developer
Environment
Single SignOn
Authorisation
Authentication
Analytics
Service
Mgmt
Information Services
Edge Adaptors / APIs
Data feeds
GW
GW
Data Provider
© 2016 TM Forum | 6
Sensors
Live Demonstrations
1. The SLA-enabled MK Data Hub in action

Data Feeds Class of Service. SLA analytics and SLA accountability

Data Hub service resilience through high availability and performance

Customer apps SLAs for optimal use of Data Hub infrastructure resources: autoscaling,
contention mgmt.
2. Trust, Privacy and Security

IoT devices and Data Providers authorisation to send data to feed

Data Providers declare T&Cs and privacy rules imposed by Data Hub.
© 2016 TM Forum | 7
MK Data Hub Business Model Canvas
Platform operation
Local Council
Application
Developers
Information
Providers
Easy access to
information and
services
Easy monetization
of services & data
Improvement of
public services
Sustainable City
Growth
Guaranteed
service levels
Easy to use
developer portal
Research
Service
management
Platform operations
Developer
engagement
Cloud Partner
Public services
companies
Utility companies
Support cost
Marketing
Digital ecosystem
management
platform
Infrastructure &
platform operations
R&D costs
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Self service
Residents
Help desk
SME
Social media
Enterprises
Public Sector
Online Portal
Education
APIs
Call Centre
Information
and Service
usage
MRCs
Set up fees
Grants &
Sponsorship
Compliance with Strategic Initiatives
and Standards of the TM Forum
B2B2X Business
& Partnering
Model
DSRA
Architecture
Blueprint
APIs
Core Frameworx
+SLA Framework
The business model of MK:Smart is documented using the business model canvas (previous slide).
There are well-defined partnership component models (business model, contractual model, financial
model, operational model).
See the MK:Smart partnering model design on reference slide.
MK:Smart is designed to be deployed on BT’s Cloud Management platform (CMS) - this platform
provides a comprehensive set of platform functions according to the DSRA: see reference slide
The MK Data Hub is using REST API for internal and external interfaces. For connecting with other
parties, APIs are semantically aligned with the TM Forum API specification (for on-boarding,
provisioning, mediation and billing). For detailed API support see reference slides.
eTOM: MK:Smart is leveraging the end-to-end processes of Infonova R6
SID: The MK:Smart data model is implemented in R6 (for product and
customer domain in particular) aligned with the SID
TAM: MK:Smart is built on a TAM compliant functional architecture
We use SLA definition, SLA analytics for monitoring and SLA violation accountability
(refunds and penalties) for Data Feeds on the Data Hub. We also use Customer Apps SLA
on Data Hub’s Cloud for autoscaling, high availability and resource contention mgmt with
definition, monitor and policies to optimise application execution when SLA thresholds are
breached. TMF SLA assets used:
TR178, GB917 and IG1127SLA.
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There are multiple SLA’s that need to be tracked.
We will support multiple frequencies in parallel
for all the multiple participating carriers.
(This is a shared infrastructure play.)
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Catalyst Partners
© 2016 TM Forum | 11