[Secure Flight Program]
Travelport
Secure Flight Program Update for Travel Agents
Since the announcement of the Transportation Security Administration (TSA) Secure Flight
program in 2009, Travelport has communicated our plans to help airlines comply with the
program. This program requires the collection and transmission of the Secure Flight Passenger
Data (SFPD) by all carriers. SFPD consists of the following information for each passenger:
1)
2)
3)
4)
Complete name
Date of birth
Gender
Redress number if available
Under the Secure Flight program, the TSA requires airlines to collect and transmit to TSA the
SFPD that is prescreened against government watch lists for domestic and international flights.
Therefore, it requires all airlines domestic and international flying to or from a U.S. destination or
through U.S. airspace to transmit SFPD regardless of the distribution channel through which the
reservation is booked. Additionally, it applies to all U.S. based airlines regardless of where they
fly globally.
What You Need to Know
Beginning November 1, 2010, ticketed passenger reservations without full SFPD will be subject
to sanctions by the airlines.
Some airlines are reportedly considering ways to ensure compliance including early
implementations dates, cancellation of air reservation, agency debit memo issuance and/or
inhibiting of tickets if the SFPD is missing from the PNR. We encourage you to determine what
specific actions are being taken by your key airline partners, which could possibly take effect on
or before November 1st.
To help ensure compliance for the airlines and minimize passenger inconvenience, Travelport
strongly recommends agencies include the SFPD information required into each Travelport
PNR, regardless of carrier. This would help reduce potential risk to your customers of potential
delays at the airport.
Special Service Request Document Information (SSR DOCS) is the industry standard method
used within Travelport PNRs to help the airlines meet the requirements of the Secure Flight
Program.
To further support and protect our travel agency customers, Travelport is currently developing a
product that will be made available to airlines to minimize adverse passenger impact and
support the TSA Secure Flight program by implementing functionality to inhibit ticketing at the
point of issuance. Availability of the product is planned for February 2011.
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[Secure Flight Program]
Travelport
Below are frequently asked questions (FAQs) and answers for your reference:
1. What do you mean by complete name?
A passenger’s full name must be provided. For example, J. Jones is not acceptable if the
passenger’s name is John Jones.
2. What about middle initials? Do we have to spell out the middle name?
To avoid problems at the airport, enter into the PNR whatever name appears on the
verifying identification on the government issued ID being used at the airport.
3. Does this apply to children?
Any passenger needing a ticket and a boarding pass (children included) will need to be
vetted by the TSA so Secure Flight passenger data (Name, Date of birth, Gender) will be
required.
4. What is a redress number?
Redress Number is a unique number that Department of Homeland Security (DHS)
currently assigns to individuals who use the DHS Traveler Redress Inquiry Program
(TRIP) Under the Secure Flight program, these individuals will use the Redress Number
in future correspondence with DHS and when making future travel reservations.
5. What happens if the SFPD is not entered?
Ticketing validated on the airline may not be permitted. Additionally, airlines may
impose sanctions (e.g. cancelling flights) for those ticketed reservations that do not have
Secure Flight data in the airline PNR.
6. Who will be responsible to transmit Secure Flight Passenger Data (SFPD) to TSA?
Today, the airlines are responsible for transmitting the passenger data information
collected to the Transportation and Security Administration (TSA).
7. When will this passenger information be transmitted to TSA?
Operating airlines are mandated to transmit the required information to TSA at 72 hours
prior to the scheduled time of flight departure.
8. What is the passenger information required?
TSA requires airlines to collect the name as it appears on government-issued ID, date of
birth, and gender (and redress number if available).
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[Secure Flight Program]
Travelport
9. What are the applicable flights that require this information?
The regulation applies to all flights domestic and international flying to or from a U.S.
destination or through U.S. airspace. Additionally, it applies to all U.S. based airlines
regardless of where they fly globally.
10. How do I need to enter this information?
You will continue to enter the SFPD information into the Travelport GDS as you have for
the past year. Below is a reminder of the GDS entry process:
WORLDSPAN
3SSRDOCSAAHK1 /////12JUL64/M//DAVISON/JAMES/ARTHUR-1.1
3SSRDOCS (AIRLINE) (STATUS AND NUMBER IN PARTY)(5
SLASHES)(BIRTHDATE)(SLASH)(GENDER)(SLASH)(SLASH)(LASTNAME)(SLASH)(FIRST
GIVEN NAME)(SLASH)(SECOND GIVEN NAME)-(NAME SELECT)
Enter optional information of Secure Flight (Redress Number) in Worldspan:
3SSRDOCOAAHK1//R/560804///USA-1.1
3SSRDOCO(AIRLINE) (STATUS AND NUMBER IN PARTY)(2 SLASHES)R(SLASH)(Redress
Number)(3 SLASHES)(COUNTRY WHERE THE REDRESS NUMBER APPLIES)-(NAME
SELECT)
APOLLO
■:3DOCSN1/////12JUL64/M//DAVISON/JAMES/ARTHUR
■:3DOCS(PASSENGER NAME NUMBER)(5
SLASHES)(BIRTHDATE)/(GENTER)/(SLASH)(LASTNAME)/
(FIRST GIVEN NAME)/SECOND GIVEN NAME
Enter optional information of Secure Flight (Redress Number) in Apollo:
■:3DOCON1//R/560804///USA
■:3DOCO (NUMBER IN PARTY)(2 SLASHES) R(SLASH)(Redress Number)(3
SLASHES)COUNTRY WHERE REDRESS NUMBER APPLIES
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[Secure Flight Program]
Travelport
GALILEO
SI.P1S1/DOCS*////12JUL66/M//DAVISON/JAMES/ARTHUR
SI.P(PASSENGER NAME NUMBER)(SEGMENT NUMBER)(SLASH)DOCS*(4
SLASHES)(DATE OF BIRTH)(GENDER)(2 SLASHES)(LAST NAME)(SLASH)(FIRST GIVEN
NAME)(SLASH)(SECOND GIVEN NAME)
SI.P1S1/DOCO*/R/12345123///USA
SI.P(PASSENGER NAME NUMBER)(SEGMENT
NUMBER)(SLASH)DOCO*(SLASH)R(SLASH)(REDRESS NUMBER)(3 SLASHES)(COUNTRY
WHERE REDRESS NUMBER APPLIES)
As your global travel partner, we will continue to update you as matters relating to
Secure Flight program and its compliance processes evolve.
Please feel free to contact your Travelport representative directly if you have any
questions.
For additional information about the TSA Secure Flight program, please visit:
http://www.tsa.gov/what_we_do/layers/secureflight/index.shtm
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