Web Chat
Blended Solution
Enhance your customers’
experience with efficient and
scalable solutions
Product Description
Social Media
Customer Care
Web engagement that customers demand
A successful engagement strategy will turn your website into a living, breathing part
of your business. It will become a hub where customers can kick off conversations, get
support and be enticed into your world. Blended web chat offers the ability to sell to and
service customers in the channel they choose to engage in — whether that’s desktop,
mobile or apps. Give your customers what they want and offer a true multi-channel
experience.
Stellar’s blended chat solution is designed to meet
the needs of your evolving customer. Based on our
web chat experience across multiple industries and
clients, we will:
• provide industry-leading customer care via online
channels
• integrate chat and phone teams to offer a
seamless customer experience
• g
ain efficiencies from existing teams by blending
calls and chats
• i ncrease NPS/CSAT scores with a proven channel
your customers prefer
• deliver a cost effective and high value solution.
Key features include:
• design and implementation of your web
engagement strategy by industry experts
• recruitment, training and operational expertise in
running high-performing web chat teams
• a
dditional functionality including shared/cobrowsing and Click to Call functionality
• onshore storage of chat data to meet your data
storage requirements
• o
ngoing input and strategy from experts in web
chat solutions.
Blended Web Chat - Product Description
73%
of customers are satisfied
after using web chat,
higher than any other form
of customer support
63%
of customers reported that
they are more likely to
return to a site that offers
web chat
eDigital’s Customer Service Benchmark
55+
NPS scores
$3m+
126%
Monthly revenue
Higher conversion
rates
429,000
86%
Interactions per year
First contact resolution
Stellar Results - Client in travel Industry
About Stellar
Stellar is the voice behind some of the world’s
most loved brands. We are passionate about
creating better customer relationships.
We are the industry leaders in digital transformation
of our clients’ end to end customer contact
strategies. Across multiple industries we provide
meaningful solutions and outcomes for our partners
and through digital channels we create better, more
immersive customer relationships.
Through our Stellar Enhance program we manage
digital solutions for some of the world’s brightest
and most exciting brands. Our solutions offer
increased customer experience, increased
revenues, reduced customer churn, increased
business intelligence, and enhanced customer
advocacy.
1300 133 799
[email protected]
Blended Web Chat - Product Description