RM Letters
UK Finance
TRAFFIC & HOURS
TEAM
STAFF HOUR RECORDING
SUBHEAD
DEFINITIONS
22 Jan 2013
Version 5.5
R. Dunn
National Hours Improvement and Compliance Manager
5368 2287
RDunn
Page 1
INTRODUCTION
This list provides the information needed to code P318 duty sheets within all systems (Mini
Duty Builder, MIST, RSL, etc).
The list is broken down into the standard set of subheads that can be used by each function.
Units can use subheads outside their function by special permission, if for example, a
Delivery unit performs Mail Centre work, then a special RCS subhead file can be obtained via
your Regional Traffic and Hours Manager.
The purpose of RCS subheads is to allow for accurate recording of AWD, SA, Overtime,
Pressure, Lapsed, etc. within the Balance Of Staff in the Resource Control System.
These subheads are not open to interpretation.
Accurate recording of staff hours is vital because it impacts upon:




Bonus Payments
Product Costing, including Downstream Access
Regulatory Analysis
Unit & Area Performance Measurement
The accuracy of the Product Costing and Regulatory information is subject to External Audit.
The Regulator has the power to request data from any internal reporting system down to
Cost Centre level.
It is fundamental that the baseline hours (AWD & SA) accurately reflect what is performed in
our unit and balance with the hours held within your P318 system.
It is also just as important that Pressure and Lapsed hours are recorded fully and accurately.
Subheads for all systems, including instructions are available via your Regional Finance
Traffic and Hours Manger.
If you have any queries please contact
your Regional, Finance,
Traffic and Hours Manager.
RDunn
Page 2
RELEASE HISTORY
Version
Released
4.7
May 2008
4.8
Aug 2008
4.9
May 2009
5.0
Jan 2010
5.1
May 2010
5.2a
Nov 2010
Wholesale changes as a result of full scale review
of every subhead by Functional Leads.
5.2c
Dec 2010
2 new Loaned (M74, M75) subheads added
5.31
Dec 2011
H18 and M65 removed
E12 narrative expanded
H11 narrative expanded
L62 and L64 narrative expanded
L62 now available to VOC units
M24 narrative expanded
M72 narrative expanded
Improved narrative regarding absorbing Huddles
5.41
Aug 2012
B20 added
B22 narrative changed
B30 added
B31 narrative changed
M11 narrative changed
M91 added
5.5
Jan 2013
A42 added
A51 narrative changed
A91 added
A92 added
G14 narrative changed
M68 added
RDunn
X04 Major Incident subheads added
F81 to F83 & F91 to F93 subheads added
W37 Jambusters Export added
W38 Jambusters Import added
New International subheads for HWDC
New International and Mail Centre subheads added
and some removed
Some Processing & Delivery added and removed
M16 Network removed
New RDC Processing added A14 to A99
L67 added to Collection and Network
L62 description changed
M65 added to Delivery and Processing
C30, C21, C22 added to AMU
X05, X06 added to RDC and AMU respectively
New RDC Processing activity descriptions added
A01 to A99
Page 3
INDEX
Page
Summary of changes (including matrix) since previous release
05 – 05
Delivery subheads
06 – 16
Collection subheads
17 – 22
Local Distribution subheads
23 – 27
Mail Centre Processing subheads
28 – 46
RDC Processing subheads
47 – 54
Network (Logistics) subheads
55 – 60
International subheads (incl. AMU & London Central MC)
61 – 74
Walk Bundling Centres subheads
75 – 77
DWP
78 – 79
Projects subheads
80 - 80
RDunn
Page 4
SUMMARY OF CHANGES SINCE VERSION 5.41
New
Code
Subhead description
Function
A42
A91
A92
M68
Outward Tracked Next Day
Outward Packets Large Customer 1c
Outward Packets Large Customer 2c
Bespoke Solutions
RDC Processing
RDC Processing
RDC Processing
Delivery & Mail Centre
Notes
Deleted
Code
Subhead description
Function
Notes
Function
Notes
Description Changed
Code
New Subhead description
Narrative Changes
All changes to narrative has been shaded yellow in the following:
A51, G14
Table of Changes
The Mapping table below shows the alternative subhead to use if a
subhead no longer exists:
Old subhead
mappings all functions 07 JAN 2013.xls
RDunn
Page 5
DELIVERY
(Productive Mails Handling)
Costing
Activity
Subhead
G54 - Inward Sort Mail for Delivery
Inward Primary and Secondary sort Letters / Large Letters / Packets to ‘Walks’
Assist loading and unloading of mails, including Unaddressed items, on platform
Conveyance of mails to and from this Workarea
Segregation of mails including any Bag Opening required
Cleardown and despatch of mail to other units
Sort & Seg Unaddressed items to individual walks
SD2690XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
H10 – Walk Sequencing at Delivery Office
Inward process mail on WSM.
Dedicated duties only
All associated work, tray sorting, bundling, conveyance, etc.
SD1020XX
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
R13 – Express Locker - Delivery
Accept / Verify receipts
Sort / Prepare delivery cards
Issue items to delivery postmen
Complete priority services documentation
Record and receive back items after delivery
All work associated with track and trace system
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: Delivery of Special Delivery items must be included in the appropriate
H subhead.
Use relevant ‘Other’ walk for late/dedicated Special Delivery runs
RDunn
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SD0998XX
H11 – Prepare Mail for Delivery Walk
Prepare mail including Unaddressed items for all Walks
All conveyance of mail to and from this Workarea.
Bundle mail and pack into delivery pouches
Transfer Missorts to designated sorting frame
Collect Express items
Process Dead & Vague items
Attach and endorse undeliverable sticker to items
Identify Redirections for further processing
Weigh pouches
Transfer extra pouches to conveyance
Complete signing out sheet
Collect keys, log books, PDAs
Load pouches and mail, including delivery equipment to van
Sign out
SD1017XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
H21 – Delivery Unmotorised
Delivery of mail by foot / cycle / pouch based trolley
Travel to and from route by car / OMV / foot / cycle / public transport
Collect pouches from drop-off point
Perform pouch off procedures
Treatment of undeliverable items on return to office
SD1065XX
NB: For High Capacity trolleys use H43
H43 – Delivery – High Capacity Trolley
Delivery of mail by High Capacity Trolley (HCT), Non –pouch based trolley, eHCT
Travel to and from route by car / OMV / foot
Collect pouches from drop-off point
Perform pouch off procedures
Treatment of undeliverable items on return to office
Includes the delivery of Parcelforce parcels, see also P33, for pure dedicated
Parcelforce related work
RDunn
Page 7
SD1066XX
H22 –Delivery Motorised – Bulk
Collect Vehicle from Parking location (including off site)
Log on Vehicle
Delivery of mail chiefly to Firms and Large receivers of mail using OMV or
Motorcycle
Perform timed delivery
Deliver additional pouches and convey other OPG as part of scheduled delivery
route.
Delivery of overweight packets / bundles to support Unmotorised Deliveries
Travel between office and delivery route
Return Vehicle to Parking location (including off site)
Log off vehicle
Treatment of undeliverable items on return to office
SD1089XX
Includes the delivery of Parcelforce parcels, see also P33, for pure dedicated
Parcelforce related work
NB: For Firms Foot / Cycle / Trolley walks – use H21
Dedicated Delivery of overweight packets / bundles – see H23
H23 – Delivery Motorised – Support
Collect Vehicle from Parking location (including off site)
Log on Vehicle
Load OMV with packets, 2nd pouches, overweight bundles, etc
Delivery of overweight packets / bundles to support Unmotorised Deliveries
Perform timed delivery
Dedicated packet delivery
Deliver additional pouches
Convey postmen
Dedicated Express Delivery (Priority Service) runs
Express Delivery (Priority Service) runs
Return Vehicle to Parking location (including off site)
Log off Vehicle
Treatment of undeliverable items on return to office
Includes the delivery of Parcelforce parcels, see also P33 for pure dedicated
Parcelforce related work
NB: These walk types are not included in Pegasus
RDunn
Page 8
SD2738XX
H25 – Delivery Motorised – Rural
Collect Vehicle from Parking location (including off site)
Log on Vehicle
Delivery of mail to Rural Walks using OMV or Motorcycle
Delivery of overweight packets / bundles to support Unmotorised Deliveries
Deliver additional pouches and convey other postmen as part of scheduled
delivery route
Perform Postbus activities
Perform Rural – boat
Perform collection during delivery
Travel between office and delivery route
Return Vehicle to Parking location (including off site)
Log of vehicle
Treatment of undeliverable items on return to office
SD1074XX
Note 1 Rural delivery routes are those with <300 delivery points /km2.
Note 2: Collections performed at the end of delivery should be recorded against B11
Includes the delivery of Parcelforce parcels, see also P33, for pure dedicated
Parcelforce related work
H27 –Delivery Motorised – Town
SD1069XX
Collect Vehicle from Parking location (including off site)
Log on Vehicle
Applies to singleton drivers only
Delivery of mail chiefly to residential areas of the town using OMV
Deliver additional pouches and convey other postmen as part of scheduled
delivery route
Delivery of overweight packets / bundles to support Unmotorised Deliveries
Travel between office and delivery route
Return Vehicle to Parking location (including off site)
Log off Vehicle
Treatment of undeliverable items on return to office
Includes the delivery of Parcelforce parcels, see also P33 for pure dedicated
Parcelforce related work
RDunn
Page 9
H42 – Delivery Motorised – Shared Van
Collect Vehicle from Parking location (including off site)
Log on Vehicle
The delivery of a set of walks using 1 driver and 1 passenger in a shared van
Delivery of mail by lightweight trolley or pouch
Travel to and from route by OMV
Travel around route by OMV
Delivery of overweight packets and Express Delivery items
Return Vehicle to Parking location (including off site)
Log off Vehicle
Treatment of undeliverable items on return to office
Includes the delivery of Parcelforce parcels, see also P33 for pure dedicated
Parcelforce related work
NB: Applies to both the Driver and the Passenger in a Shared Van
RDunn
Page 10
SD1070XX
DELIVERY
(Non Productive Mails Handling)
B11 - Collections
All Collection activities undertaken by Delivery Office or Mail Centre based
collection Hubs
Collect from Pillar box / Post office / TSO / Firms
Unload and segregate own collection mail on platform when performed as part
of driving duty, including decanting of segregation bags into trays.
SD0445XX
G57 – Response Services
This includes:
Sort and Process Business Reply and Freepost items
Completion of documentation
All conveyance of mails to and from this area
SD1043XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
H41 – Election Work
Additional hours used as a result of an Election that can not be absorbed into
any of the subheads above.
SD1017XX
Must not be used for AWD / SA
L62 - Conveyance Local Distribution – Mail Centre to Delivery Unit
Conveyance of mail and containers by Local Distribution or Vehicle Operating
Centre between Mail Centre and Delivery Units, including to / from other
Delivery units and transferring the mail from van to van at designated
rendezvous
Load / unload mail
Transfer of sequenced mail from MPUs to other Delivery units
Convey Missorts to Mail Centre and vice versa
Convey unaddressed items to delivery offices
Carry out distribution escort duty
Pick staff up on route to place of work
NB: if the conveyance is predominately Collection mail, then B35 must be used
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Page 11
SD0953XX
M11 – Vehicle Maintenance
Vehicle checks prior to all motorized duties
SD1667XX
Perform vehicle maintenance and vehicle checks
Cleaning vehicle
Fuelling vehicle
Ferrying vehicles to/from cleaning location
Ferrying vehicles to/from Workshop for maintenance / servicing
M22 – Mail Room for 3rd Party ON RM Premises.
All hours relating to mailroom activities, Bespoke services and Benefits Agency
that is performed on Royal Mail premises.
Includes collecting, sorting and distributing internal mail.
SD1824XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: DWP units show all work hours incl. Vehicle Maintenance and Locker Work
against this subhead
M23 – Mail Room for 3rd Party NOT on RM Premises.
All hours relating to mailroom activities, Bespoke services that are performed off
Royal Mail premises.
SD1823XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: DWP units show all work hours incl. Vehicle Maintenance and Locker Work
against this subhead
M24 – Callers Office Work
All dedicated callers office activities including extended opening:
Interface with customers
Deal with enquiries
Sort and issue PO Box mail
Store and issue P739 items
Identify and record Surcharged items
Store and issue Surcharged items
Store & issue British gas spares
Stamp vending machines
Retail sales
Sort and Issue Keepsafe items
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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Page 12
SD1026XX
M27 - Cycle Maintenance & Repair
Maintain cycles and repair cycles
SD1688XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
M39 – Missorts / RTS / Dead & Vague / Redirection / Undeliverables
Record Traffic
Sort
Prepare dispatch
Load OMV
SD0599XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: dedicated duty only
M45 - Union Facility Time
All authorised hours performed by nominated union representatives.
M68 – Bespoke Solutions
Non standard Royal Mail services such as Mail Screening, Presorted Delivery,
Management Information, Pouch Services.
Do not use unless authorised – for further information email
[email protected]
NB: For Mailroom activates – see M22 / M23
RDunn
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SD2118XX
TBC
M72 – Delivery Support
SD3036XX
All Delivery administration work including:
Supervise during Line Manager absence
Unaddressed items Admin
Bookroom
Cleaning
Security
Reception
Gatekeeper
Health and Safety
Uniform Stores
Administration of redirections
Issuing and receiving all keys / tabs / ABC pens
Downloading ABC pens
Ad-hoc meetings
Discipline meetings
Shift Handover
A-Plus / Pegasus Maintenance
DOBI Maintenance
Balance of Staff / RCSDuty Sheet Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
N/A
N60 - Meal Relief
Scheduled meal relief
RRP Time Bonus
All other breaks including Grace Reliefs, Relaxation Allowance (RA Breaks), etc.
must be recorded (absorbed) against the appropriate Workarea subhead
N31 - Training - On Floor
All hours spent on formal training on the floor (excluding N36).
This subhead will generally be used for training staff on machine operations or
sorting on live mail where classroom training is inappropriate.
NB: this subhead must not be used for unsupervised training on live work or for
operators on a “learning curve” whose hours must be booked to the appropriate
operating subhead.
Must not be used for AWD/SA
RDunn
Page 14
SD1934XX
N32 - Training - Off Floor
All other training received off the floor in classroom environment including new
entrant induction and skills training, refresher training, job change training.
This includes training undertaken in the operator’s own unit or at Local Training
Unit, Area Training Unit or T&DG Training site.
SD1934XX
Includes First Aid training, Job Shadowing, Day Release
NB: Delivery Postperson learning new Walk routes through shadowing existing
Postperson must be included under this subhead.
Must not be used for AWD/SA
N36 - Work Time Listening & Learning
All work time learning activities as defined by the personal framework document.
SD1934XX
NB: these hours must be scheduled and must not exceed 30 minutes per duty,
per week.
SD1762XX
P33 - All Parcelforce Work
All work performed on behalf of Parcelforce, including:
Collect PO/TSO parcels by OMV
Sort
Prepare Parcels for Delivery
Redirections
Surcharges
Parcel Custom Work
Perform dedicated Parcel Delivery
Conveyance between main sorting offices (usually DOs) and subordinate offices
for delivery
Convey collections of Express parcels to Parcelforce depot by OMV
Conveyance of Collection Parcels to Parcleforce Depot
Conveyance of Delivery Parcels from Parcelforce Depot
Convey delivery Express parcels from Parcelforce premises to Delivery Office/
Mail Centre by OMV
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: Only to be used for collection of express parcels on behalf of PWF.
Where collection of MORs or Large Packets are made jointly with
Letters/Packets – Hours must be recorded against appropriate collection
subhead (this does not apply where Packets are collected on a
predominantly Parcels run – the deciding factor to apply is whether or not
the run is being performed at the request of Parcelforce.
Where deliveries are made jointly with letters/packets all the hours must be
recorded against the appropriate Delivery (H) subhead.
RDunn
Page 15
M74 - OPG loaned to Non Ops Admin Cost Centre
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non
operational unit performing a LA Grade/OPG Grade role in a non operational unit.
NB: This code will only be available for use when your Region is live on the Hours
Data Capture module within PSP
M75 - OPG loaned to Non Ops Manager Cost Centre
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non
operational unit performing a Managerial role.
NB: This code will only be available for use when your Region is live on the Hours
Data Capture module within PSP
X01 – Major Incident
SD3036XX
All additional work performed as a direct result of a major incident, such as
adverse weather (flooding), terrorist threat / incident.
NB: Must only be used when authorised by Traffic and Hours Managers
Must not be used for AWD or SA
RDunn
Page 16
Collections
(Productive Mails Handling)
Costing
Activity
Subhead
B11 - Collections
All Collection activities undertaken by Delivery Office or Mail Centre based
collection Hubs
Collect from Pillar box / Post office / TSO / Firms
Unload and segregate own collection mail on platform when performed as part of
driving duty, including decanting of segregation bags into trays.
SD0445XX
B20 – Customer Collection of Presort Mail
Travel to Customer Premises (by the local Mail Centre Distribution unit), to collect
Presort Mail that is to be processed at the Mail Centre or for onward conveyance
to Outward RDC
TBC
Complete documentation processes including PDA scanning activity
Seg / Sort Presort Bags
B22 – Unload Presort Mail from Vehicle
All hours used unloading scheduled service vehicles that are scheduled to
carry Presort Mail
This activity is specific to Presort Mail – if a scheduled services vehicle arrives
that is scheduled to carry Presort Mail only, but also contains ad-hoc STL Mail,
then all hours used must be allocated to this subhead
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
RDunn
Page 17
SD0466XX
B31 - Platform Work on Outward Mail
Platform work on Outward mail:Load and Unload vehicles
Accept mail for consolidation
Transfer mail to Outward processing
Transfer mail from despatch area
Complete documentation
Set up platform work area
Segregation of collection and despatch mail on platform, including collection
platform work in Delivery Office based hubs to offload collection services and load
MC feeder services
All conveyance of mail/containers to and from Workarea
SD0519XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: For dedicated duties only. Platform work performed as part of Collection
route (i.e. collector unloading own vehicle) must be recorded against B11.
B34 – Collection Hub Mail Preparation
Mail preparation work performed within collection hubs/units were mail is
prepared in line with parent MC requirements:Traying up of Meter mail
Traying up of PPI mail
Traying up of Horizon mail
Transfer of Meter, PPI and Horizon packets into sleeved Yorks
All other mail preparation/presentation work undertaken on collections for MC
SD0446XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
B30 – Unload STL Mail from Vehicle
SD4091XX
All hours used unloading scheduled services vehicles that are scheduled to
carry STL Mail
This activity is specific to STL Mail – if a scheduled services vehicle arrives that
is scheduled to carry STL Mail only, but also contains ad-hoc Presort Mail, then all
hours used must be allocated to this subhead
NB: Use B22 regarding the unloading of scheduled services vehicles that are
scheduled to carry Presort Mail
RDunn
Page 18
B35 – Collections to Mail Centres
SD0952XX
Conveyance of collection mail from Delivery Offices to Mail Centre / OVO
Conveyance of collection mail from Delivery Offices based Hub to Mail Centre /
OVO
Conveyance of collection mail from Delivery Offices to Collection Hub, for onward
conveyance to Mail Centre
Conveyance of collection mail from Delivery Offices to rendezvous point for
onward conveyance to Mail Centre / OVO
Includes Loading / unloading of collection mail
Service Operated by either Mail Centre or Delivery Office vehicle
NB: if the predominant reason for the conveyance is Collection Mail, but other
mail types are included on the run, then B35 must be used.
RDunn
Page 19
Collections
(Non Productive Mails Handling)
Costing
Activity
Subhead
M11 - Vehicle Maintenance
Vehicle checks prior to all motorised duties
Perform vehicle maintenance and vehicle checks
Cleaning vehicle
Fuelling vehicle
Ferrying vehicles to/from cleaning location
Ferrying vehicles to/from Workshop for maintenance / servicing
M73 – Collections / Local Dist Support
All Admin work including:
SD1667XX
SD0533XX
Bookroom
Cleaning
Security
Reception
Gatekeepers
Doorkeepers
Uniform Stores
Supervise during Line Manager absence
Issue Keys, ABC Pens & Tabs
Issuing and receiving all keys / tabs & ABC pen work
Downloading ABC pens
Ad-hoc meetings
Discipline meetings
Shift Handover
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
H41 – Election Work
Additional hours used as a result of an Election that can not be absorbed into
any of the subheads above.
SD1017XX
NB: Must not be used for AWD / SA
N60 – Meal Relief
Scheduled meal relief.
RRP Time Bonus
N/A
All other breaks including Grace Reliefs, Relaxation Allowance (RA Breaks), etc.
must be recorded (absorbed) against the appropriate Workarea subhead
RDunn
Page 20
N31 – Training – On Floor
All hours spent on formal training on the floor (excluding N36).
This subhead will generally be used for training staff on machine operations or
sorting on live mail where classroom training is inappropriate.
SD1934XX
NB: this subhead must not be used for unsupervised training on live work or for
operators on a “learning curve” whose hours must be booked to the appropriate
operating subhead.
Must not be used for AWD/SA
N32 – Training – Off Floor
All other training received off the floor in classroom environment including new
entrant induction and skills training, refresher training, job change training.
This includes training undertaken in the operator’s own unit or at Local Training
Unit, Area Training Unit or T&DG Training site.
SD1934XX
Includes First Aid training, Job Shadowing, Day Release
NB: Delivery Postperson learning new Walk routes through shadowing existing
Postperson should be included under this subhead.
Must not be used for AWD/SA
N36 – Work Time Listening & Learning
All work time learning activities as defined by the personal framework document.
SD1934XX
NB: these hours must be scheduled and must not exceed 30 minutes per duty,
per week.
M45 – Union Facility Time
All authorised hours performed by nominated union representatives.
RDunn
Page 21
SD2118XX
SD1762XX
P33 - All Parcelforce Work
All work performed on behalf of Parcelforce, including:
Collect PO/TSO parcels by OMV
Sort
Prepare Parcels for Delivery
Redirections
Surcharges
Parcel Custom Work
Perform dedicated Parcel Delivery
Conveyance between main sorting offices (usually DOs) and subordinate offices
for delivery
Convey collections of Express parcels to Parcelforce depot by OMV
Conveyance of Collection Parcels to Parcelforce Depot
Conveyance of Delivery Parcels from Parcelforce Depot
Convey delivery Express parcels from Parcelforce premises to Delivery Office/
Mail Centre by OMV
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: Only to be used for collection of express parcels on behalf of PWF.
Where collection of MORs or Large Packets are made jointly with
Letters/Packets – Hours must be recorded against appropriate collection
subhead (this does not apply where Packets are collected on a
predominantly Parcels run – the deciding factor to apply is whether or not
the run is being performed at the request of Parcelforce.
Where deliveries are made jointly with letters/packets all hours must be
recorded against the appropriate Delivery (H) subhead.
X01 – Major Incident
SD3036XX
All additional work performed as a direct result of a major incident, such as
adverse weather (flooding), terrorist threat / incident.
NB: Must only be used when authorised by your Traffic and Hours Manager
Must not be used for AWD or SA
RDunn
Page 22
Local Distribution
(Non Productive Mails Handling)
Costing
Activity
Subhead
B32 - Platform Work on Inward Mail
Set up Inward Segregation Workarea
Set up Platform work area
Accept mails/complete waybills
Segregation of all types of Inward Mail
All conveyance of mail/containers to and from Workarea
Load vehicles for local Distribution runs
SD0676XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
L62 - Conveyance Local Distribution – Mail Centre to Delivery Unit
SD0953XX
Conveyance of mail and containers by Local Distribution or Vehicle Operating
Centre between Mail Centre and Delivery Units, including to / from other Delivery
units and transferring the mail from van to van at designated rendezvous
Load / unload mail
Transfer of sequenced mail from MPUs to other Delivery units
Convey Missorts to Mail Centre and vice versa
Convey Door to Door to delivery offices
Carry out distribution escort duty
Pick staff up on route to place of work
NB: if the conveyance is predominately Collection mail, then B35 must be used
L63 - Bag Control Work
All bag control work
All work associated with dealing with empty bags, including Bag cleaning centre
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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Page 23
SD1149XX
L64 - York Control & Repatriation
Operate integrated container control
All work associated with repatriation of empty Yorks, including the removal and
collapsing of red sleeves from numerous York containers into as the minimum
amount of York containers as possible
All work associated with conveyance of York containers
SD2575XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
L66 – Local Conveyance on National Network
SD0695XX
Conveyance of all mail types to and from Local Distribution to Airport, Distribution
Centre, Harbour (including Ferry Terminals)
Load / unload mail – to/form Local Distribution vehicle
Segregate mail
Associated documentation
Associated container movements
NB: Using local resource and local vehicle
L67 - Conveyance Local Distribution – Mail Centre to Mail Centre
Conveyance of mail and containers by Local Distribution between Mail Centres
Load / unload mail to Local Distribution vehicle
Convey Missorts between Mail Centres
NB: using Local resource and local vehicle
RDunn
Page 24
SD0696XX
Local Distribution
(Non Productive Mails Handling)
Costing
Activity
Subhead
M11 - Vehicle Maintenance
Vehicle checks prior to all motorised duties
Perform vehicle maintenance and vehicle checks
Cleaning vehicle
Fuelling vehicle
Ferrying vehicles to/from cleaning location
Ferrying vehicles to/from Workshop for maintenance / servicing
M73 – Collections / Local Dist Support
All Admin work including:
SD1667XX
SD0533XX
Bookroom
Cleaning
Security
Reception
Gatekeepers
Doorkeepers
Uniform Stores
Supervise during Line Manager absence
Issue Keys, ABC Pens & Tabs
Issuing and receiving all keys / tabs & ABC pen work
Downloading ABC pens
Ad-hoc meetings
Discipline meetings
Shift Handover
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
H41 – Election Work
Additional hours used as a result of an Election that can not be absorbed into
any of the subheads above.
NB: Must not be used for AWD / SA
RDunn
Page 25
SD1017XX
N60 – Meal Relief
Scheduled meal relief
RRP Time Bonus
N/A
All other breaks including Grace Reliefs, Relaxation Allowance (RA Breaks), etc.
must be recorded (absorbed) against the appropriate Workarea subhead
N31 – Training – On Floor
All hours spent on formal training on the floor (excluding N36).
This subhead will generally be used for training staff on machine operations or
sorting on live mail where classroom training is inappropriate.
SD1934XX
NB: this subhead must not be used for unsupervised training on live work or for
operators on a “learning curve” whose hours must be booked to the appropriate
operating subhead.
Must not be used for AWD/SA
N32 – Training – Off Floor
All other training received off the floor in classroom environment including new
entrant induction and skills training, refresher training, job change training.
This includes training undertaken in the operator’s own unit or at Local Training
Unit, Area Training Unit or T&DG Training site.
SD1934XX
Includes First Aid training, Job Shadowing, Day Release
NB: Delivery Postperson learning new Walk routes through shadowing existing
Postperson must be included under this subhead.
Must not be used for AWD/SA
N36 – Work Time Listening & Learning
All work time learning activities as defined by the personal framework document.
SD1934XX
NB: these hours must be scheduled and must not exceed 30 minutes per duty,
per week.
M45 – Union Facility Time
All authorised time performed by nominated union representatives.
M74 - OPG loaned to Non Ops Admin Cost Centre
Use this subhead to record OPG hours loaned from an operational unit to a non
operational unit performing a LA Grade/OPG Grade role in a non operational unit.
NB: This code will only be available for use when your Region goes live on the
Hours Data Capture module within PSP
RDunn
Page 26
SD2118XX
TBC
M75 - OPG loaned to Non Ops Manager Cost Centre
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non
operational unit performing a Managerial role.
NB: This code will only be available for use when your Region goes live on the
Hours Data Capture module within PSP
SD1762XX
P33 - All Parcelforce Work
All work performed on behalf of Parcelforce, including:
Collect PO/TSO parcels by OMV
Sort
Prepare Parcels for Delivery
Redirections
Surcharges
Parcel Custom Work
Perform dedicated Parcel Delivery
Conveyance between main sorting offices (usually DOs) and subordinate offices
for delivery
Convey collections of Express parcels to Parcelforce depot by OMV
Conveyance of Collection Parcels to Parcelforce Depot
Conveyance of Delivery Parcels from Parcelforce Depot
Convey delivery Express parcels from Parcelforce premises to Delivery Office/
Mail Centre by OMV
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: Only to be used for collection of express parcels on behalf of PWF.
Where collection of MORs or Large Packets are made jointly with
Letters/Packets – Hours must be recorded against appropriate collection
subhead (this does not apply where Packets are collected on a
predominantly Parcels run – the deciding factor to apply is whether or not
the run is being performed at the request of Parcelforce.
Where deliveries are made jointly with letters/packets all hours must be
recorded against the appropriate Delivery (H) subhead.
X01 – Major Incident
SD3036XX
All additional work performed as a direct result of a major incident, such as
adverse weather (flooding), terrorist threat / incident.
NB: Must only be used when authorised by Traffic and Hours Manager
Must not be used for AWD or SA
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MC PROCESSING
OUTWARD
(Productive Mails Handling)
Costing
Activity
Subhead
E12 - Meter Bag Opening Operation
Setting up of area and obtaining empty containers
Conveyance of mail to Meter area if undertaken by Meter duties
Opening and tipping of bags, emptying Meter pouches
Segging the Containerised Meter, by Class and Format and Stream
Facing, segregating and streaming of all meter mail, includes traying of letters and
flats, packets to container. Checking dates and values on meter postings.
Transfer empty meter pouches out of area.
Record on MIST and convey mail to next process
All conveyance of mail/containers to and from Workarea
SD0548XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB : Includes Counter Support Segregation performed at Post Office Counters
E62 - Meter Containerised Seg Operation
SD0548XX
Setting up of area and obtaining empty containers
Conveyance of mail to Meter area if undertaken by Meter duties
Segging the Containerised meter, by Class and Format and Stream
Record on MIST and convey mail to the next process
All conveyance of mail/containers to and from Workarea
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
SD0554XX
E13 - PPI Bag Opening Operation
Setting up of area and obtaining empty containers
Conveyance of mail to PPI area if undertaken by PPI duties
Opening and tipping of bags.
Segregating, streaming and containerised the mail.
Record on MIST and convey mail to next process.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: This excludes Revenue Protection work - see M46, M66, M67
RDunn
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E63 - PPI Containerised Seg Operation
Setting up of area and obtaining empty containers
Conveyance of mail to PPI area if undertaken by PPI duties
Segging the Containerised PPI, by Class and Format and Stream.
Record on MIST and conveyance of mail/containers to and from Workarea
SD0554XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: This excludes Revenue Protection work - see M46, M66, M67
E14 - CFC Operation
Setting up of area and obtaining empty containers.
Conveyance of mail to CFC area if undertaken by CFC duties.
Opening and tipping of bags at feed A.
Culling of mail,
CFC loading and clearing operations.
Convey mail to next process.
CFC TPM activities.
SD0563XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E15 - Manual Seg, Face and Stamp Cancellation
Manual handstamp of stamped letters, packets and flats, and use of an SCM for
collection mail
Facing, segregating and stamping of FCT, CFC or IMP Reject letters.
Record mail on MIST and convey to next process.
SD0561XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E65 – Collection Packet Tip and Seg
Setting up of area and obtaining empty containers
Conveyance of mail to Packet Tip area if undertaken by Packet duties
Opening and tipping of bags,
Segregating and streaming of all Packets.
Checking dates and values on Horizon items.
Record on MIST and convey mail to next process
All conveyance of mail/containers to and from Workarea
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
On the floor team briefs / Huddles
RDunn
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SD0562XX
E21 - Outward IMP / IMPEX Operation
Opening and tipping of bags. Culling of mail.
Process outward mail on IMP or IMPEX including all work on B feeds
Clearing down sorter section. Bundle/tray and prepare letters for despatch.
All conveyance of mail to and from this area undertaken by IMP/IMPEX duties.
IMP/IMPEX Advanced Operator Tasks
SD2283XX
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E61 – Collection Tip and Cull - IMP A FEED
Setting up of area and obtaining empty containers.
Conveyance of mail to IMP A FEED area if undertaken by IMP A FEED duties.
Opening and tipping of bags at feed A.
Culling of mail
SD2284XX
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E22 - Outward OCR / MTT Operation
Outward process OCR / MTT mail
Manning infeeds, and outfeeds.
All work associated with dispatching of mail undertaken in the OCR / MTT area
including bundle/tray and prepare letters for despatch.
All conveyance of mails to and from this area undertaken by OCR / MTT duties.
SD0573XX
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E23 - Outward LSM Operation
Outward process letters on LSM
Bundle/tray and prepare letters for despatch.
Changing label holders and plan cleardown.
All conveyance of mail to and from this area undertaken by LSM duties.
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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SD0586XX
E24 - Outward FSM Operation
Loading flats to FSM / T2K machine
Clearing selections
Bundling/traying direct selections
Outward code flats on FSM / T2K
All conveyance of mail to and from this area undertaken by FSM duties.
SD0600XX
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E26 – Outward iLSM Operation
Outward process mail on iLSM
Bundle/tray and prepare letters for despatch.
Changing label holders and plan cleardown.
All conveyance of mail to and from this area undertaken by iLSM duties.
Total Productive Maintenance.
SD0585XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E41 - Outward Primary Sort Letters
Conveyance of mail from store and recording on MIST
Outward primary manual sorting
Crash Sort (Stamp and sort)
Clearing down for despatches and secondary sorting
Securing bundles or clearing to trays and sorting bundles to DBF
Convey to next process
SD1844XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E42 - Outward Primary Sort Large Letters
Conveyance of mail from store and recording on MIST
Outward primary manual sorting
Crash Sort (Stamp and sort)
Clearing down for despatches and secondary sorting
Securing bundles or clearing to trays and sorting bundles to DBF
Convey to next process
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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SD1847XX
E43 - Outward Primary Sort Packets
Conveyance of mail from store and recording on MIST
Outward primary manual sorting
Crash Sort (Stamp and sort)
Clearing down for despatches and secondary sorting
Bag tying and labelling, hang empty bags.
Convey to next process
SD0614XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E64 - Outward Primary Sort Large Packets
Conveyance of mail from store and recording on MIST
Outward primary manual sorting direct in to Sleeved Yorks
Crash Sort (Stamp and sort)
Clearing down for despatches and secondary sorting
Convey to next process
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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SD0615XX
E51 - Outward Secondary Sort Letters
Conveyance of mail from store and recording on MIST
Outward secondary manual sorting
Clearing down for despatches
Securing bundles or clearing to trays and sorting bundles to DBF
SD0595XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E52 - Outward Secondary Sort Large Letters
Conveyance of mail from store and recording on MIST
Outward secondary manual sorting
Clearing down for despatches
Securing bundles or clearing to trays and sorting bundles to DBF
SD0609XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E53 - Outward Secondary Sort Packets
Conveyance of mail from storage area and record on MIST
Outward secondary manual sorting
Clearing down for despatches
Bag tying and labelling, hang empty bags.
SD0616XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
E66 - Outward Secondary Sort Large Packets
Conveyance of mail from store and recording on MIST
Outward secondary manual sorting direct in to Sleeved Yorks
Clearing down for despatches
Convey to next process
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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SD0617XX
MC PROCESSING
INWARD
(Productive Mails Handling)
Subhead
Costing
Activity
G11 – Inward Bag Arrivals - Standard Mail
SD2623XX
All Bag Opening for Inward STANDARD mail
Cut & tip bags
Segregate mail
Containerise mail
Segregation of trays
Record Traffic on MIST
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
All conveyance of mail to and from this Workarea
G14 – Inward Containerised Arrivals - Standard Mail
Segregate all STANDARD Letters and Large Letters received in trays and Packets
received loose in sleeved York containers
Record Traffic on MIST
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
All conveyance of mail to and from this area undertaken by Bag Opening duties.
RDunn
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SD2624XX
SD2625XX
G15 – Inward Bag Arrivals - DSA
All Bag Opening for Inward DSA mail
Cut & tip bags
Segregate mail
Containerise mail
Segregation of trays
Record Traffic on MIST
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
All conveyance of mail to and from this Workarea
G16 – Inward Containerised Arrivals - DSA
SD2626XX
Segregate all DSA mail received in trays
Record Traffic on MIST
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
All conveyance of mail to and from this area undertaken by Bag Opening duties.
G17 – Inward Bag Arrivals - Mailsort
All Bag Opening for all Inward MAILSORT products
Cut & tip bags
Segregate mail
Containerise mail
Segregation of trays
Record Traffic on MIST
SD2627XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
All conveyance of mail to and from this area undertaken by Bag Opening duties.
G18 – Inward Containerised Arrivals - Mailsort
Segregate all MAILSORT products received in trays
Record Traffic on MIST
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
All conveyance of mail to and from this area undertaken by Bag Opening duties.
RDunn
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SD2628XX
G21 – Inward IMP / IMPEX Operation
Opening and tipping of bags. Culling of mail.
Process outward mail on IMP or IMPEX including all work on
A and B feeds
Clearing down sorter section. Bundle/tray and prepare letters for despatch.
All conveyance of mail to and from this area undertaken by IMP/IMPEX duties.
IMP/IMPEX Advanced Operator Tasks
SD2295XX
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
G22 – Inward LSM Operation
Inward process letters on LSM
Bundle/tray and prepare letters for despatch.
Changing label holders and plan cleardown.
All conveyance of mail to and from this area undertaken by LSM duties.
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
RDunn
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SD0820XX
SD0829XX
G23 - Inward FSM Operation
Loading flats to Flat Sorting Machine
Clearing selections
Bundling/traying direct selections
Inward code flats on FSM / T2K
All conveyance of mail to and from this area undertaken by FSM duties.
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
G25 - Inward OCR / MTT Operation
Inward process OCR / MTT / mail
Manning infeeds, and outfeeds.
All work associated with dispatching of mail undertaken in the OCR / MTT area
including bundle/tray and prepare letters for despatch.
All conveyance of mails to and from this area undertaken by OCR/ MTT duties.
SD1856XX
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
G26 – Inward iLSM Operatrion
Inward process mail on iLSM
Manning infeeds, and outfeeds.
All work associated with dispatching of mail undertaken in the iLSM area including
bundle/tray and prepare letters for despatch.
All conveyance of mails to and from this area undertaken by iLSM duties.
SD0819XX
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
G40 – Walk Sequencing at Mail Centre
Inward process mail on WSM (CSS)
Manning infeeds, and outfeeds.
All work associated with dispatching of mail undertaken in the WSM area including
bundle/tray and prepare letters for despatch.
All conveyance of mails to and from this area undertaken by WSM duties.
Total Productive Maintenance
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
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SD1010XX
SD0870XX
G49 - Inward Primary Sort Letters
Record Traffic on MiST
Inward Manual sort Mail to Delivery units served by the Mail Centre
Inward Manual sort Mail to Delivery units direct to Walks served by the Mail Centre
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
G50 - Inward Primary Sort Large Letters
SD0871XX
Record Traffic on MiST
Inward Manual sort Mail to Delivery units served by the Mail Centre
Inward Manual sort Mail to Delivery units direct to Walks served by the Mail Centre
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
SD0872XX
G51 - Inward Primary Sort Packets
Record Traffic on MiST
Inward Manual sort Mail to Delivery units served by the Mail Centre
Inward Manual sort Mail to Delivery units direct to Walks served by the Mail Centre
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
G62 - Inward Primary Sort Large Packets
Record Traffic on MiST
Inward Manual sort Mail direct into YORKS for Delivery units served by the Mail Car
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
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SD0873XX
SD0842XX
G69 - Inward Secondary Sort Letters
Record Traffic on MiST
Inward Manual sort Mail to Delivery units served by the Mail Centre
Inward Manual sort Mail to Delivery units direct to Walks served by the Mail Centre
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
G70 - Inward Secondary Sort Large Letters
SD0856XX
Record Traffic on MiST
Inward Manual sort Mail to Delivery units served by the Mail Centre
Inward Manual sort Mail to Delivery units direct to Walks served by the Mail Centre
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
SD0869XX
G71 - Inward Secondary Sort Packets
Record Traffic on MiST
Inward Manual sort Mail to Delivery units served by the Mail Centre
Inward Manual sort Mail to Delivery units direct to Walks served by the Mail Centre
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
SD1018XX
G48 – Process Selectapost
Sort and Prep mail for delivery
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
G57 - Response Services
This includes:
Sort and Process Business Reply and Freepost items
Completion of documentation
All conveyance of mails to and from this area
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
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SD1043XX
MC PROCESSING
(Outward / Inward
Productive Mails Handling)
Subhead
Costing
Activity
R21 – Outward / Inward Express Locker Work
SD0597XX
All activities connected with the receipt, sort and distribution of Outward / Inward
Express items at Mail Centres.
Verify receipts
Segregate & face, sort
Consolidate, Despatch
All activities associated with track and trace.
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
NB: Use this subhead for Special Delivery / Express items that are consolidated at
Collection Hub prior to onward conveyance to Mail Centre
R22 – Outward / Inward Tracked
SD598XX
All activities connected with the receipt, sort and distribution of Outward / Inward
Tracked items at Mail Centres.
Verify receipts
Segregate & face, sort
Consolidate, Despatch
All activities associated with track and trace.
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
NB: Use this subhead for Tracked items that are consolidated at Collection Hub prior
to onward conveyance to Mail Centre
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MC PROCESSING
(Non Productive Mails Handling)
Costing
Activity
Subhead
B22 – Unload Presort Mail from Vehicle
All hours used unloading scheduled service vehicles that are scheduled to carry
Presort Mail
SD0466XX
This activity is specific to Presort Mail – if a scheduled services vehicle arrives that is
scheduled to carry Presort Mail only, but also contains ad-hoc STL Mail, then all hours
used must be allocated to this subhead
B31 - Platform Work on Outward Mail
Platform work on Outward mail:Load and Unload vehicles
Accept mail for consolidation
Transfer mail to Outward processing
Transfer mail from despatch area
Complete documentation
Set up platform work area
Segregation of collection and despatch mail on platform, including collection platform
work in Delivery Office based hubs to offload collection services and load MC feeder
services
All conveyance of mail/containers to and from Workarea
SD0519XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
NB: For dedicated duties only. Platform work performed as part of Collection
route (i.e. collector unloading own vehicle) must be recorded against B11.
B32 - Platform Work on Inward Mail
Set up Inward Segregation Workarea
Set up Platform work area
Accept mails/complete waybills
Segregation of all types of Inward Mail
All conveyance of mail/containers to and from Workarea
Load vehicles for local Distribution runs
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
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SD0676XX
M22 – Mail Room for 3rd Party ON RM Premises.
All hours relating to mailroom activities, Bespoke services and Benefits Agency that is
performed on Royal Mail premises.
Includes collecting, sorting and distributing internal mail.
SD1824XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
NB: DWP units show all work hours incl. Vehicle Maintenance and Locker Work
against this subhead
M23 – Mail Room for 3rd Party NOT on RM Premises.
All hours relating to mailroom activities, Bespoke services that are performed off
Royal Mail premises.
SD1823XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
NB: DWP units show all work hours incl. Vehicle Maintenance and Locker Work
against this subhead
M24 – Callers Office Work
All dedicated callers office activities including extended opening:
Interface with customers
Deal with enquiries
Sort and issue PO Box mail
Store and issue P739 items
Store and issue Surcharged items
Store & issue British gas spares
Stamp vending machines
Retail sales
Sort and Issue Keepsafe items
SD1026XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
M31 – Addressograph
SD1145XX
All work associated with the production and distribution of bag/bundle labels and
associated work performed.
Printing and replenishing labels.
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
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M46 – Revenue Protection – MCS
The completion of the survey forms accurately and to specification, to support the
Mails Characteristic Surveys. The input of the MCS data into the computer system to
enable upward reporting to Royal Mail Business centre.
SD1982XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
SD1982XX
M66 – Revenue Protection – Retail
The undertaking of any Revenue Protection activity on Royal Mail Retail products.
This would include, for example; sampling mail to ensure correct postage paid;
surcharging underpaid mail; contacting customers regarding non compliant mail;
completing sampling proformas.
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
M67 – Revenue Protection – Wholesale
SD1983XX
The undertaking of any Revenue Protection activity on Royal Mail Wholesale
products. This would include, for example; sampling mail to ensure product
specifications are met; processing of customer missorts; surcharging missorted mail;
contacting DSACC regarding non compliant mail; completing sampling proformas.
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
M68 – Bespoke Solutions
Non standard Royal Mail services such as Mail Screening, Presorted Delivery,
Management Information, Pouch Services.
Do not use unless authorised – for further information email
[email protected]
NB: For Mailroom activates – see M22 / M23
RDunn
Page 43
TBC
M70 – Mail Centre Support
All Mail Centre administration work:
SD3039XX
DRAW (Dignity and Respect at Work) forums.
Uniform Stores
Internal Post
Bookroom
Cleaning
Security
Reception
Dies and Stamp
MIPP Checks
QIPs
Quality Checks
PPMS (Pipeline Performance Measurement System)
First Aid (replenishment of stocks, etc)
Philately / First day covers
Ad-hoc meetings
Discipline meetings
Shift Handover
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
N60 – Meal Relief
Scheduled meal relief
RRP Time Bonus
N/A
All other breaks including Grace Reliefs, Relaxation Allowance (RA Breaks), etc. must
be recorded (absorbed) against the appropriate Workarea subhead
N31 – Training – On Floor
All hours spent on formal training on the floor (excluding N36).
This subhead will generally be used for training staff on machine operations or sorting
on live mail where classroom training is inappropriate.
NB: this subhead must not be used for unsupervised training on live work or for
operators on a “learning curve” whose hours must be booked to the appropriate
operating subhead.
Must not be used for AWD/SA
RDunn
Page 44
SD1934XX
N32 – Training – Off Floor
All other training received off the floor in classroom environment including new entrant
induction and skills training, refresher training, job change training.
This includes training undertaken in the operator’s own unit or at Local Training Unit,
Area Training Unit or T&DG Training site.
SD1934XX
Includes First Aid training, Job Shadowing, Day Release
NB: Delivery Postperson learning new Walk routes through shadowing existing
Postperson must be included under this subhead.
Must not be used for AWD/SA
N36 – Work Time Listening & Learning
All work time learning activities as defined by the personal framework document.
SD1934XX
NB: these hours must be scheduled and must not exceed 30 minutes per duty,
per week.
M45 – Union Facility Time
All authorised hours performed by nominated union representatives.
M74 - OPG loaned to Non Ops Admin Cost Centre
SD2118XX
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non operational unit
performing a LA Grade/OPG Grade role in a non operational unit.
NB: This code will only be available for use when your Region goes live on the Hours
Data Capture module that is part of PSP
M75 - OPG loaned to Non Ops Manager Cost Centre
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non operational unit
performing a Managerial role.
NB: This code will only be available for use when your Region goes live on the Hours
Data Capture module that is part of PSP
H41 – Election Work
Additional hours used as a result of an Election that can not be absorbed into any of
the subheads above.
NB: Must not be used for AWD / SA
RDunn
Page 45
SD1017XX
SD1762XX
P33 - All Parcel Force Work
All work performed on behalf of Parcelforce, including:
Collect PO/TSO parcels by OMV
Sort
Prepare Parcels for Delivery
Redirections
Surcharges
Parcel Custom Work
Perform dedicated Parcel Delivery
Conveyance between main sorting offices (usually DOs) and subordinate offices for
delivery
Convey collections of Express parcels to Parcelforce depot by OMV
Conveyance of Collection Parcels to Parcelforce Depot
Conveyance of Delivery Parcels from Parcelforce Depot
Convey delivery Express parcels from Parcelforce premises to Delivery Office/ Mail
Centre by OMV
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
NB: Only to be used for collection of express parcels on behalf of PWF.
Where collection of MORs or Large Packets are made jointly with
Letters/Packets – Hours must be recorded against appropriate collection
subhead (this does not apply where Packets are collected on a
predominantly Parcels run – the deciding factor to apply is whether or not
the run is being performed at the request of Parcelforce.
Where deliveries are made jointly with letters/packets all the hours must be
recorded against the appropriate Delivery (H) subhead.
X01 – Major Incident
SD3036XX
All additional work performed as a direct result of a major incident, such as adverse
weather (flooding), terrorist threat / incident.
NB: Must only be used authorised by your Traffic and Hours Manager
Must not be used for AWD or SA
L63 - Bag Control Work
All bag control work
All work associated with dealing with empty bags, including Bag cleaning centre
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
to be absorbed
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SD1149XX
RDC PROCESSING
Inward
(Productive Mail Handling)
Costing
Activity
Subhead
A41 Inward Tracked +
All work performed for the processing of Inward Tracked (traffic stream R0101).
Inward only
SD4018XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
t to be absorbed
A68 Inward M1
All work performed for the processing of Inward Mailsort 1 (traffic stream R0068).
Inward only
SD4090XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
t to be absorbed
A69 Inward M2
All work performed for the processing of Inward Mailsort 2 (traffic stream R0069).
Inward only
SD4091XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
t to be absorbed
A70 Inward M3
All work performed for the processing of inward Mailsort 3 (traffic stream R0070).
Inward only
SD4092XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
t to be absorbed
SD4093XX
A71 Inward Bag Opening M2
All work performed for the processing of Inward Bag Opening Mailsort 2
(traffic stream R0102). Inward only
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
t to be absorbed
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SD4094XX
A72 Inward Bag Opening M3
All work performed for the processing of Inward Bag Opening Mailsort 3
(traffic stream R0103). Inward only
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
t to be absorbed
SD4071XX
A75 Inward Packets Flowers
All work performed for the processing of Inward Channel Islands Flowers
(traffic stream R0075). Inward only
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
t to be absorbed
SD4052XX
A82 Inward Automation
All activities relating to the Inward processing of bags, packets and trays through
the automated system.
(traffic stream R0082). Inward only
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
t to be absorbed
SD4004XX
A86 Inward Packets Other
All work performed for the processing of Inward packets
(traffic stream R0086) Inward only
On the floor team briefs / Huddles are not allocated to a specific subhead – they are
t to be absorbed
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RDC PROCESSING
Outward
(Productive Mail Handling)
Costing
Activity
Subhead
A40 Outward Tracked +
All work performed for the processing of Outward Tracked
(traffic stream R0100). Outward only
SD4014XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
A42 Outward Tracked Next Day
All work performed for the processing of Outward Tracked Next Day
Outward only
TBC
On the floor team briefs / Huddles are not allocated to a specific subhead – they a
aare to be absorbed
A57 Outward Packets Flowers
All work performed for the processing of Outward Channel Islands Flowers
(traffic stream R0057). Outward only
SD4070XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
A61 Outward M1
All work performed for the processing of Outward Mailsort 1
(traffic stream R0061). Outward only
SD4080XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
A62 Outward M2
All work performed for the processing of Outward Mailsort 2 .
(traffic stream R0062). Outward only
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
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SD4081XX
SD4082XX
A63 Outward M3
All work performed for the processing of Outward Mailsort 3
(traffic stream R0063). Outward only
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
A81 Outward Automation
All activities relating to the Outward processing of bags, packets and trays through
the automated system.
(traffic stream R0081). Outward Only
SD4051XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
A84 Outward Packets Large Customers
All activities relating to the Outward segregation of Amazon Packets
(traffic stream R0084) Outward Only
SD4075XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
A85 Outward Packets Other
All activities relating to the Outward processing of other packets.
(traffic stream R0085) Outward only
SD4076XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
A91 Outward Packets Large Customers 1c
All activities relating to the Outward segregation of Packets 1c
(traffic stream R0091) Outward Only
TBC
On the floor team briefs / Huddles are not allocated to a specific subhead – they
a are to be absorbed
A92 Outward Packets Large Customers 2c
All activities relating to the Outward segregation of Packets 1c
(traffic stream R0092) Outward Only
On the floor team briefs / Huddles are not allocated to a specific subhead – they
a are to be absorbed
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TBC
RDC PROCESSING
Inward & Outward
(Productive Mail Handling)
Costing
Activity
Subhead
A51 RDC Other Mail Handling work
All work performed for the processing of all other Packets
(traffic stream R0051). Inward and Outward
SD4002XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
A78 Crossing Docking
All work performed for the processing of Cross Dock Containers
(traffic stream R0078). Inward and Outward
SD4035XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
A80 Mail Order Returns
All activities relating to the processing of Mail Order Return Items
(traffic stream R0080). Inward and Outward
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
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SD4003XX
RDC PROCESSING
(Non Productive Mails Handling)
Costing
Activity
Subhead
A09 RDC Indoor Mails Verification
Accept and verify all mail; Weigh and record all mail;
On the floor team briefs / Huddles
SD4030XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
A15 Mechanical Handling Equipment
All movement of containers on the operational floor using MHE
(Mechanical Handling Equipment)
SD4010XX
Inward and Outward
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
SD4118XX
Z11 RDC Processing Support
All indirect activities including:
Bookroom, Miscellaneous Administration, Production and supply of bag labels,
Team briefs / Huddles, Bay Marshall, Security, Admin, MHE Maintenance, Bureau,
Bag Processing, Cage Hygiene, Quality, ULDs.
Plus all other Indirect activities as reflected in the RDC Production Control
Scheduler
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
N60 – Meal Relief
N/A
Scheduled meal relief
RRP Time Bonus
All other breaks including Grace Reliefs, Relaxation Allowance (RA Breaks), etc.
must be recorded (absorbed) against the appropriate Workarea subhead
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N31 – Training – On Floor
All hours used on formal training on the floor (excluding N36).
This subhead will generally be used for training staff on machine operations or
sorting live mail where classroom training is inappropriate.
SD1934XX
NB: this subhead must not be used for unsupervised training on live work or for
operators on a “learning curve” whose hours must be booked to the appropriate
operating subhead.
Must not be used for AWD/SA
N32 – Training – Off Floor
All other training received off the floor in classroom environment including new
entrant induction and skills training, refresher training, job change training.
This includes training undertaken in the operator’s own unit or at Local Training
Unit, Area Training Unit or T&DG Training site.
SD1934XX
Includes First Aid training, Job Shadowing, Day Release
NB: Delivery Postperson learning new Walk routes through shadowing existing
Postperson must be included under this subhead.
Must not be used for AWD/SA
N36 – Work Time Listening & Learning
All work time learning activities as defined by the personal framework document.
SD1934XX
NB: these hours must be scheduled and must not exceed 30 minutes per duty,
per week.
M45 – Union Facility Time
All authorised hours performed by nominated union representatives.
M74 - OPG loaned to Non Ops Admin Cost Centre
SD2118XX
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non operational
unit performing a LA Grade/OPG Grade role in a non operational unit.
NB: This code will only be available for use when your function goes live on the
Hours Data Capture module with PSP
M75 - OPG loaned to Non Ops Manager Cost Centre
Use this subhead to record OPG hours loaned from an operational unit to a non operational
unit performing a Managerial role.
NB: This code will only be available for use when your function goes live on the
Hours Data Capture module within PSP
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TBC
X01 – Major Incident
SD3036XX
All additional work performed as a direct result of a major incident, such as
adverse weather (flooding), terrorist threat / incident.
NB: Must only be used when directed by your Traffic and Hours Manager
Must not be used for AWD or SA
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NETWORK
DISTRIBUTION
(Productive Mails Handling)
Costing
Activity
Subhead
C01 Rail Hubs - All Mail Handling
Seg and load / unload mail to train
Seg and load / unload mail to vehicle
All work associated with York containers movements
SD4045XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
a are to be absorbed
C04 Automation Work
All automated coding and all infeed work
SD4050XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
a are to be absorbed
C06 Manual Bag Segregation - Associated Work
Segregation
Consolidate to scheduled transport
Complete weigh bills
Sort to distribution runs
Seg Door 2 Door
York Container movements
SD4055XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
a are to be absorbed
C09 Airports - All Mail Handling
Segregation
Load / unload aircraft
Complete / check associated documentation
Screen overseas mail
On the floor team briefs / Huddles are not allocated to a specific subhead – they
a are to be absorbed
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SD4060XX
SD4100XX
D01 Network Drivers Facility Time
Any Ad-Hoc work performed by driver including mandatory vehicles checks at the
start and end of each duty. Also includes vehicle cleaning, the start and end time
for exchanging vehicles and moving vehicles to/from workshops. Includes refuelling.
Includes RSL work for Checks (Vehicles/Trailers), Start and End Facility, Park
Vehicle, Refuel, Swap Driver, Exchange Vehicle, Clean Vehicle, Collect OMV,
Vehicle Service To/From Workshop.
Does not include any loading or un-loading
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
TBC
E04 Network Conveyance RMSS
Network conveyance of Royal Mail Specialist Services items.
Includes RSL work for Branch Direct for the following activities:Hook up and Drop trailer, Assist Load and Unload, Exchange Trailer and Vehicle
and Travel time.
L03 Network Conveyance Parcelforce
SD4135XX
Network conveyance of Parcelforce products.
Includes RSL work for Parcelforce for the following activities:Ad-Hoc and Scheduled collections, as directed, Hook up and drop trailer, assist
load and unload, Exchange Trailer and Vehicle, waybill and travel time
SD4140XX
M01 Network Drivers As Directed
Time allocated to duties in RSL for following activities:As directed at other sites; Walking Time; General maintenance of yard and hand
over from yard marshal.
NB:
RDunn
The use of this subhead must be at a minimum in RCS.
The planned “As directed” work in RSL should be recorded in RCS
against the actual activity that is performed on the day.
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M02 Network Customer Collection
Travel to customer’s premise’s, collect mail and return
Load / unload vehicle
SD4145XX
M05 Network Conveyance STL & RCM
SD4150XX
Network conveyance of STL and Mailsort traffic throughout the Network including
to and from Air and Sea Hubs.
Includes RSL work for Network RML and RM UK for the following activities:Hook up and drop trailer, assist load and unload, Exchange Trailer and Vehicle,
waybill and travel time
NB:
All Flex Duties are recorded against this subhead in RSL. Every effort must
be taken to ensure that the actual activity performed by the flex duty is
recorded as accurately as possible against the correct subcode
SD4155XX
M07 Network Feeder Conveyance
Network conveyance of Mailsort traffic from RDC/Hub to Mail Centres
Includes RSL work for Feeders (RML) for the following activities:Hook up and drop trailer, assist load and unload, Exchange Trailer and Vehicle,
waybill and travel time
M13 Network Ops MC Traffic Collections
SD4170XX
Collection of traffic from Mail Centres, including ad-hoc STL collection work
performed on behalf of a Mail Centre.
Includes RSL work for RMUK for the following activities:Ad-hoc collections only.
SD4185XX
M61 Network Conveyance MOR
Network conveyance of Mail Order Returns.
Includes RSL work for MOR for the following activity:Travel only.
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M62 Network Conveyance International
SD4190XX
Network conveyance of International products.
Includes RSL work for International for the activities:Hook up and drop trailer, assist load and unload, Exchange Trailer and Vehicle
and travel time
M63 Network Ops Shunting
Moving of trailers using Shunting Tug or spare vehicle to and from loading bay
SD4195XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
a are to be absorbed
L62 - Conveyance Local Distribution – Mail Centre to Delivery Unit
Conveyance of mail and containers by Local Distribution or Vehicle Operating
Centre between Mail Centre and Delivery Units, including to / from other Delivery
units and transferring the mail from van to van at designated rendezvous
Load / unload mail
Transfer of sequenced mail from MPUs to other Delivery units
Convey Missorts to Mail Centre and vice versa
Convey Door to Door to delivery offices
Carry out distribution escort duty
Pick staff up on route to place of work
NB: if the conveyance is predominately Collection mail, then B35 must be used
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SD0953XX
NETWORK
DISTRIBUTION
(Non Productive)
SD4118XX
Z12 Network Support
Bookroom
All Admin tasks
RSL Maintenance
RCS
Production and supply of bag labels
On the floor team briefs / Huddles are not allocated to a specific subhead – they
a are to be absorbed
N60 – Meal Relief
Scheduled meal relief
RRP Time Bonus
N/A
All other breaks including Grace Reliefs, Relaxation Allowance (RA Breaks), etc.
must be recorded (absorbed) against the appropriate Workarea subhead
N31 – Training – On Floor
All hours spent on formal training on the floor (excluding N36).
This subhead will generally be used for training staff on machine operations or
sorting on live mail where classroom training is inappropriate.
NB: this subhead must not be used for unsupervised training on live work or for
operators on a “learning curve” whose hours must be booked to the appropriate
operating subhead.
Must not be used for AWD/SA
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SD1934XX
N32 – Training – Off Floor
All other training received off the floor in classroom environment including new
entrant induction and skills training, refresher training, job change training.
This includes training undertaken in the operator’s own unit or at Local Training
Unit, Area Training Unit or T&DG Training site.
SD1934XX
Includes First Aid training, Job Shadowing, Day Release
NB: Delivery Postperson learning new Walk routes through shadowing existing
Postperson must be included under this subhead.
Must not be used for AWD/SA
N36 – Work Time Listening & Learning
All work time learning activities as defined by the personal framework document.
SD1934XX
NB: these hours must be scheduled and must not exceed 30 minutes per duty,
per week.
M45 – Union Facility Time
All authorised hours performed by nominated union representatives.
SD2118XX
X01 – Major Incident
SD3036XX
All additional work performed as a direct result of a major incident, such as
adverse weather (flooding), terrorist threat / incident.
NB: Must only be used when authorised by your Traffic and Hours Managers
Must not be used for AWD or SA.
M74 - OPG loaned to Non Ops Admin Cost Centre
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non
operational unit performing a LA Grade/OPG Grade role in a non operational unit.
NB: This code will only be available for use when your unit goes live on the Hours
Data Capture module within PSP
M75 - OPG loaned to Non Ops Manager Cost Centre
Use this subhead to record OPG hours loaned from an operational unit to a non
operational unit performing a Managerial role.
NB: This code will only be available for use when your unit goes live on the Hours
Data Capture module with PSP
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TBC
INTERNATIONAL
IMPORT
HWDC / AMU & Central London MC
Subhead
Costing
Activity
C21 AMU Exports Operation
SD4041XX
.
Activities related to International Export. Segregation. Loading / unloading of
ULDs. Unloading / unloading of belts. Container movements.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
GAMU & LAMU UNITS ONLY
C22 AMU Imports Operation
Activities related to International Import. Segregation. Loading / unloading of
ULDs. Unloading / unloading of belts. Container movements.
SD4042XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
GAMU & LAMU UNITS ONLY
C30 AMU General Operation
All other activities under the roof which are not specific to the Import and Export
operations.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
GAMU & LAMU UNITS ONLY
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SD4043XX
HWDC IMPORT
(Productive Mails Handling)
I25 – IMPORT EXPRESS ITEMS - PRIME
HD1210XX
Induction, Sort and Despatch of Prime Express items.
Classification of bags.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I29 – IMPORT EXPRESS ITEMS – NON PRIME
TBC
Induction, Sort and Despatch of Non Prime Express items.
Classification of bags.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W20 – IMPORT IMP / IMPEX OPERATION
HD1300XX
This activity is designed to record the hours associated with the automated
sortation of Import Letter items. (Lines 1-12)
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W21 – IMPORT FSM OPERATION
HD1310XX
This activity is designed to record the hours associated with the automated
sortation of Import Flat items. (Lines 1-3)
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W22 – IMPORT PSM OPERATION
HD1320XX
This activity is designed to record the costs associated with the automated
sortation of Import Packet items. (Line 1)
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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W23 –IMPORT MANAUL SORT LETTERS
This activity records all costs associated with the manual sort of Import Letter Mail
that has either been diverted to manual from induction or has been rejected from
automation.
HD1350XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W25 – IMPORT MANUAL SORT LARGE LETTERS
HD1370XX
This activity records all costs associated with the manual sortation of Import Flat
Mail that has either been diverted to manual from induction or has been rejected
from automation.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
.
W26 – IMPORT MAUNUAL SORT PACKETS
HD1375XX
This activity records all costs associated with the manual sortation of Import Packet
Mail that has either been diverted to manual from induction or has been rejected
from automation.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
TBC
W11 – IMPORT NON REVENUE MAIL (RTS, ETC)
This activity records all costs associated with the processing of damaged, RTS, etc
Import mail
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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F81 – IMPORT Primary Sort Letters
Outward Primary Sort (pure) International Letters
SD2760XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: Only to be used by London Central Mail Centre
F82 – IMPORT Primary Sort Large Letters
Outward Primary Sort (pure) International Flats
SD2761XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: Only to be used by London Central Mail Centre
F83 – IMPORT Primary Sort Packets
Outward Primary Sort (pure) International Packets
SD2762XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: Only to be used by London Central Mail Centre
F91 – IMPORT Secondary Sort Letters
Outward Secondary Sort (pure) International Letters
SD2760XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: Only to be used by London Central Mail Centre
F92 – IMPORT Secondary Sort Large Letters
Outward Secondary Sort (pure) International Flats
SD2761XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: Only to be used by London Central Mail Centre
F93 – IMPORT Secondary Sort Packets
Outward Secondary Sort (pure) International Packets
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
NB: Only to be used by London Central Mail Centre
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SD2762XX
HWDC EXPORT
(Productive Mails Handling)
Costing
Activity
Subhead
W27 – EXPORT IMP / IMPEXT OPERATION
This activity is designed to record the costs associated with the automated
sortation of Export Letter items. (Lines 1-12).
HD1500XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W28 – EXPORT FSM OPERATION
This activity is designed to record the costs associated with the automated
sortation of Export Flat items. (Lines 1-3).
HD1510XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W29 – EXPORT PSM OPERATION
This activity is designed to record the costs associated with the automated
sortation of Export Packet items. (Line 1).
HD1520XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W30 – EXPORT MANUAL SORT LETTERS
This activity records all costs associated with the manual sortation of Export Letter
Mail that has either been diverted to manual from induction or has been rejected
from automation.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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HD1550XX
W32 – EXPORT MANUAL SORT LARGE LETTERS
This activity records all hours associated with the manual sortation of Export Flat
Mail that has either been diverted to manual from induction or has been rejected
from automation.
HD1560XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W33 – EXPORT MANUAL SORT PACKETS
This activity records all hours associated with the manual sortation of Export
Packet Mail that has either been diverted to manual from induction or has been
rejected from automation.
HD1570XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W34 – EXPORT AMAGAMATION (LIDDING, BANDING)
Lidding and banding of IPC trays (letters and flats), individual weighing and
labelling of RM trays and bags.
HD1700XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W35 – EXPORT AMAGAMATION (TRAYS TO BAGS)
HD1710XX
This activity is designed to record the costs of transforming trays to bundles,
cartons and bags for destinations that do not accept trays.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W36 – EXPORT DESPATCH DOCUMENTATION
This activity is designed to record the costs of producing despatch documentation
for export mail. (i.e. CN documentation)
HD1730XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
TBC
W48 – EXPORT NON REVENUE MAIL (RTS, etc)
This activity records all costs associated with the processing of
damaged, RTS, etc Export mail
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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TBC
W49 – EXPORT CFC OPERATION
.Processing of export mail for the Culler Facer Canceller
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
HD1220XX
I26 – EXPORT AIRSURE
Induction, Sort and Despatch of Airsure items. Classification of bags.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I20 – EXPORT EXPRESS ITEMS
HD1200XX
Induction, Sort Primary and Secondary Export / Despatch Priority Service /
Express items. Classification of (including F) bags.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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INTERNATIONAL
HWDC & Central London MC
(Non Productive Mails Handling)
I10 – CUSTOMS
This activity is designed to record the hours associated with the performance of
customs work.
HD1000XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I11 – ARRIVALS: VEHICLE UNLOADING & STAGING
HD1050XX
This activity is designed to record the hours associated with the work undertaken
when unloading Yorks, IRCs, RSCs, Pallets, ULDs and loose loaded bags from a
vehicle. It includes the use of dock levellers and conveyance of containers using
fork lifts/pallet trucks.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I12 – ARRIVALS: TRAY INDUCTION
HD1060XX
This activity is designed to record the hours associated with all aspects of
induction. Of RM tray classification & Induction, IPC tray classification & Induction
and Processing table.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
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I13 – CMP Letters
Induction, weighing, pricing and containerisation of CMP Letters.
HD1070XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I14 – BAG REWORK
This activity records the hours of all bag re-working, including re-labelling and
dealing with overweight, mis-routed and damaged bags.
HD1080XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I16 - REVENUE PROTECTION
This activity is designed to record the hours for all work associated with Revenue
Protection. Includes checking MV Certificate, and PACAM Duet checks, input of
details from the MV certificate, sampling for terminal dues and any customer
specific checks. Also includes any traffic measurement support work performed by
Revenue Protection staff. Excludes mail segregation and containerisation of mail.
HD1090XX
This activity is designed to record the hours associated with all work performed in
the area of aviation security tray lines 1 to 6.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I18 – ARRIVALS: STAGEING & VEHICLE LOADING
This activity records hours associated with the build up of secondary containers
and the movement of containers to and from staging (storage) areas.
HD1720XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I19 – BUILD & DESPATCH – UNIVERSAL LOADING DEVICE
Build and Despatch of Universal Loading Devices (ULD)
HD1120XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I22 – INDUCTION CROSS DOCK
Induction, Classification and Despatch of X-Dock bags to despatched via air
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
RDunn
Page 69
HD1061XX
I23 – ARRIVALS: BUNDLE INDUCTION
Induction, Sort and Despatch of Bundlesort
HD1062XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I24 – Despatch Direct Entry
Induction, Sort and Despatch of Direct Entry items.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
HD1721XX
I27 – CMP Large Letters
Induction, weighing, pricing and containerisation of CMP Large Letters
HD1071XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I31 – Terminal Dues
Perform TD sampling on Letter / Flat / Packet to determine items & weights in
terms of billing foreign postal Admin. regarding Import work or chargers regarding
Export work.
HD1090XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I33 – ARRIVALS: EXPRESS CROSS DOCK INDUCTION
Induction, Classification and Despatch of X-Dock bags processed in Express
Locker and despatched via air
TBC
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I34 – ARRIVALS: STANDARD CROSS DOCK INDUCTION
Induction, Classification and Despatch of X-Dock bags to ‘Standard’ destinations
despatched via air or surface
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
RDunn
Page 70
TBC
I35 – ARRIVALS: SURFACE CROSS DOCK INDUCTION
Induction, Classification and Despatch of X-Dock bags to despatched via surface,
i.e. land and sea
TBC
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I36 – ARRIVALS: BAG INDUCTION
This activity is designed to record the hours associated with all aspects of induction
of bags, including Bag Classification & Shakeout, Pure packet bag and
classification & shake out.
TBC
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I38 – CMP Packets
Induction, weighing, pricing and containerisation of CMP Packets
TBC
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
I40 – INTERNATIONAL SUPPORT
This activity is designed to record the hours associated with all non-operational
activities, e.g. administration and management, including despatch documentation.
TBC
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
.
HD1400XX
W37 – JAMBUSTERS
To monitor all bag and tray conveyors Import and Export - remove any obstructions
thereon.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W42 – Admail Letters
Induction, Storage and despatch of Admin Letters
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
RDunn
Page 71
HD1420XX
W43 – Admail Large Letters
Induction, Storage and despatch of Admin Flats
HD1421XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W44 – Admail Packets
HD1422XX
Induction, Storage and despatch of Admin Packets
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W45 - Rebuts / Surface Sorter
Induction, Sort and Despatch Rebuts / Surface including Birmingham Surface
traffic. Classification of bags.
HD1430XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W50– Contract Sort Letters
This activity records all hours associated with the processing of Contract Sorted
Letters.
TBC
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W51 – Contract Sort Large Letters
This activity records all hours associated with the processing of Contract Sorted
Flats.
TBC
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
W52 – Contract Sort Packets
This activity records all hours associated with the processing of Contract Sorted
Packets.
On the floor team briefs / Huddles are not allocated to a specific subhead – they
are to be absorbed
RDunn
Page 72
TBC
INTERNATIONAL
HWDC / AMU & Central London MC
(Non Productive Mails Handling)
Costing
Activity
Subhead
N60 – Meal Relief
Scheduled meal relief
RRP Time Bonus
N/A
All other breaks including Grace Reliefs, Relaxation Allowance (RA Breaks), etc.
must be recorded (absorbed) against the appropriate Workarea subhead
N31 – Training – On Floor
All hours spent on formal training on the floor (excluding N36).
This subhead will generally be used for training staff on machine operations or
sorting on live mail where classroom training is inappropriate.
SD1934XX
NB: this subhead must not be used for unsupervised training on live work or for
operators on a “learning curve” whose hours must be booked to the appropriate
operating subhead.
Must not be used for AWD/SA
N32 – Training – Off Floor
All other training received off the floor in classroom environment including new
entrant induction and skills training, refresher training, job change training.
This includes training undertaken in the operator’s own unit or at Local Training
Unit, Area Training Unit or T&DG Training site.
Includes First Aid training, Job Shadowing, Day Release
NB: Delivery Postperson learning new Walk routes through shadowing existing
Postperson must be included under this subhead.
Must not be used for AWD/SA
RDunn
Page 73
SD1934XX
N36 – Work Time Listening & Learning
All work time learning activities as defined by the personal framework document.
SD1934XX
NB: these hours must be scheduled and must not exceed 30 minutes per duty,
per week.
M45 – Union Facility Time
All authorised hours performed by nominated union representatives.
M74 - OPG loaned to Non Ops Admin Cost Centre
SD2118XX
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non operational
unit performing a LA Grade/OPG Grade role in a non operational unit.
NB: This code will only be available for use when your unit goes live on the Hours
Data Capture module within PSP
M75 - OPG loaned to Non Ops Manager Cost Centre
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non operational
unit performing a Managerial role.
NB: This code will only be available for use when your unit goes live on the Hours
Data Capture module within PSP
X01 – Major Incident
SD3036XX
All additional work performed as a direct result of a major incident, such
as adverse weather (flooding), terrorist threat / incident.
NB: Must only be used when authorised by Traffic and Hours Manager
Must not be used for AWD or SA
RDunn
Page 74
WALK BUNDLING
(Productive Mails Handling)
Costing
Activity
Subhead
TBC
B01 – All Door to Door Processing activity
All work including:
Despatch
Load / Unload van
On the floor team briefs / Huddles are not allocated to a specific subhead – they
aare to be absorbed
WALK BUNDLING
(Non Productive Mails Handling)
Costing
Activity
Subhead
N60 – Meal Relief
Scheduled meal relief
RRP Time Bonus
N/A
All other breaks including Grace Reliefs, Relaxation Allowance (RA Breaks), etc.
must be recorded (absorbed) against the appropriate Workarea subhead
N31 – Training – On Floor
All hours spent on formal training on the floor (excluding N36).
This subhead will generally be used for training staff on machine operations or
sorting on live mail where classroom training is inappropriate.
NB: this subhead must not be used for unsupervised training on live work or for
operators on a “learning curve” whose hours must be booked to the appropriate
operating subhead.
Must not be used for AWD/SA
Rob Dunn
Page 75
31/07/2017
SD1934XX
N32 – Training – Off Floor
All other training received off the floor in classroom environment including new
entrant induction and skills training, refresher training, job change training.
This includes training undertaken in the operator’s own unit or at Local Training
Unit, Area Training Unit or T&DG Training site.
SD1934XX
Includes First Aid training, Job Shadowing, Day Release
NB: Delivery Postperson learning new Walk routes through shadowing existing
Postperson should be included under this subhead.
Must not be used for AWD/SA
N36 – Work Time Listening & Learning
All work time learning activities as defined by the personal framework document.
SD1934XX
NB: these hours must be scheduled and must not exceed 30 minutes per duty,
per week.
M45 – Union Facility Time
All authorised hours performed by nominated union representatives.
SD2118XX
TBC
M74 - OPG loaned to Non Ops Admin Cost Centre
Use this subhead to record OPG hours loaned from an operational unit to a non
operational unit performing a LA Grade/OPG Grade role in a non operational unit.
NB: This code will only be available for use when your function deploys PSP Hours
Data Capture
M75 - OPG loaned to Non Ops Manager Cost Centre
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non
operational unit performing a Managerial role.
NB: This code will only be available for use when your function deploys PSP Hours
Data Capture
X01 – Major Incident
SD3036XX
All additional work performed as a direct result of a major incident, such
as, adverse weather (flooding for example), terrorist threat / incident.
NB: Must only be used when authorised by Traffic and Hours Manager
Must not be used for AWD or SA
Rob Dunn
Page 76
31/07/2017
Z09 – WBC Support
Bookroom incl. Balance of Staff / RCS
All Admin tasks
Production and supply of bag labels
Maintenance of Duty Set
SD4118XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they
a are to be absorbed
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77
R.Dunn
DWP
(Department of Work and Pensions)
Costing
Activity
Subhead
M22 – Mail Room for 3rd Party ON RM Premises.
All hours relating to mailroom activities, Bespoke services and Benefits Agency that
is performed on Royal Mail premises.
Includes collecting, sorting and distributing internal mail.
SD1824XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they a
are to be absorbed
NB: DWP units show all work hours incl. Vehicle Maintenance and Locker Work
against this subhead
M23 – Mail Room for 3rd Party NOT on RM Premises.
All hours relating to mailroom activities, Bespoke services that are performed off
Royal Mail premises.
SD1823XX
On the floor team briefs / Huddles are not allocated to a specific subhead – they a
are to be absorbed
NB: DWP units show all work hours incl. Vehicle Maintenance and Locker Work
against this subhead
SD2118XX
M45 - Union Facility Time
All authorised hours performed by nominated union representatives.
TBC
M74 - OPG loaned to Non Ops Admin Cost Centre
Use this subhead to record OPG hours loaned from an operational unit to a non
operational unit performing a LA Grade/OPG Grade role in a non operational unit.
NB: This code will only be available for use when your unit goes live on the Hours
Data Capture module within PSP
M75 - OPG loaned to Non Ops Manager Cost Centre
TBC
Use this subhead to record OPG hours loaned from an operational unit to a non
operational unit performing a Managerial role.
NB: This code will only be available for use when your unit goes live on the Hours
Data Capture module within PSP
81924596
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R.Dunn
N/A
N60 - Meal Relief
Scheduled meal relief
RRP Time Bonus
All other breaks including Grace Reliefs, Relaxation Allowance (RA Breaks), etc.
must be recorded (absorbed) against the appropriate Workarea subhead
SD1934XX
N31 - Training - On Floor
All hours spent on formal training on the floor (excluding N36).
This subhead will generally be used for training staff on machine operations or
sorting on live mail where classroom training is inappropriate.
NB: this subhead must not be used for unsupervised training on live work or for
operators on a “learning curve” whose hours must be booked to the appropriate
operating subhead.
Must not be used for AWD/SA
SD1934XX
N32 - Training - Off Floor
All other training received off the floor in classroom environment including new
entrant induction and skills training, refresher training, job change training.
This includes training undertaken in the operator’s own unit or at Local Training
Unit, Area Training Unit or T&DG Training site.
Includes First Aid training, Job Shadowing, Day Release
NB: Delivery Postperson learning new Walk routes through shadowing existing
Postperson must be included under this subhead.
Must not be used for AWD/SA
N36 - Work Time Listening & Learning
All work time learning activities as defined by the personal framework document.
SD1934XX
NB: these hours must be scheduled and must not exceed 30 minutes per duty,
per week.
81924596
79
R.Dunn
PROJECTS
Costing
Activity
Subhead
TBC
H44 - CiC : Indoor Prep
All hours relating to CiC (Consumer In Control) Evening Deliveries trial – indoor
prep
Includes all hours collating, sorting and preparing CiC Evening Delivery items for
delivery.
NB: Croydon Delivery Office and Mail Centre and Mount Pleasant Mail Centre
only
TBC
H45 - CiC : Evening Deliveries
All hours relating to CiC (Consumer In Control) Evening Deliveries trial – out door.
Includes all out door hours delivering CiC items
NB: Croydon Delivery Office and Mount Pleasant Mail Centre only
TBC
B36 - CiC : Mount Pleasant Hub & Distribution
All hours relating to CiC (Consumer In Control) Evening Deliveries trial
Includes all hub work performed at Mount Pleasant sorting and distributing items
for delivery at the other two sites.
NB: Mount Pleasant Mail Centre only
M91 – Positional Data Capture
TBC
Recording of OPG pressure overtime hours incurred due to activity on the
Positional Data Capture Project
NB: must not be used for AWD / SA
81924596
80
R.Dunn