SET UP YOUR VOICEMAIL
MANAGE YOUR WELCOME GREETING(S)
To access your voice mail internally press your
Mail key; or dial ##; or the internal number on
the front cover of this guide.
 To access your voicemail externally, dial the
number on the front cover of this guide, press 1
followed by your extension number.
 You will then be asked to enter your password. All
initial passwords are 1234 - enter this, followed by
#.
 You will then be asked to personalise your mailbox:
 Record your name followed by #, then # to
save.
 Then enter a new four digit password.
Then set up your greeting.
Access your mailbox, enter your password, and press
4 for personal options. Different types of welcome
greetings are available:

How to Use Your VoiceMail
Call Your VoiceMail on Extension 4000
Or, from Outside, call 020 8209 4000
1
2
5
4
3
6
USE YOUR VOICEMAIL (MENU OPTIONS)
Connect to your voicemail using the Mail key, or ##,
or dial 0208 209 4000, if calling externally (in which
case you will also be prompted to enter your extension,
then your password). The controls are:
1 to review your messages (or they may automatically
start to play).
2 to send a voicemessage.
3 to check already read messages.
4 to control greetings.
5 to get to personal options.
Some options are now described more fully in the
following sections…
LISTEN TO VOICEMAIL (OPTION 1)
7
*

8
9 
0
#
When you have received a message, accessed your
mailbox and pressed 1 to review your messages, Press:
1 to rewind 10 seconds (1 1 to return to start)
2 to pause / resume
3 to fast forward 10 seconds (3 3 to get to end)
5 for time and date received
6 to send a copy (when you have finished recording
your reply, press #)
7 to erase.
8 to reply – press # at the end of the recording.
9 for archived messages
# skip message
* Exit
11 (at the end of the message) to listen again.
Standard Greeting (select option 5). The
standard greeting is a standard text, followed either
by your name (if you recorded it via the personal
options menu), or by your voicemail number (in case
you have not recorded your name).
Personal Greeting (record option 2). The
personal greeting is an announcement recorded by
yourself, and activated via the Greetings Management
Menu. It replaces the standard greeting, and is played
to internal and external callers. You may record an
additional personal internal greeting that plays to
internal callers, whilst the first personal greeting is
only played to external callers.
Extended Absence Greeting (record option 1).
The extended absence greeting is dedicated to
situations where you are out of the office for a
planned period, with no (or limited) access to your
voice messages. The aim of this message is to inform
your internal and external callers of your absence (e.g.
when you are on holidays). With an activated
Extended Absence Greeting, callers are explicitly told
that you may not be able to listen to your voice
messages soon. When an extended absence greeting
is activated, the system informs you each time you log
into your mail box. At this stage, you can either
maintain or delete your extended absence greeting. If
you decide to delete it, the system activates the
greeting that was activated before the activation of
your extended absence message. Unlike all other
greetings, the extended absence greeting is
automatically activated after it is recorded.
NB:
In order for your message to play, you must
activate the message to play once recorded.
Press 6 to activate your Personal Greeting.
Press 5 to activate Standard Greeting.
USING YOUR VOICEMAIL – FLOWCHART
Controls during message consultation
Dial VM & enter enter
password
Extended absence greeting enabled on the set?
Yes
Extended absence greeting menu
Keys
1
2
3
Keys
No
Keys
Retain extended absence greeting
Delete greeting
Listen to greeting
1
2
3
4
5
Options
Options
Listen to new messages
Send a message
Review saved messages
Greetings Menu
Personal Options
Option 2
Option 5
1 and 3
Option 4
Personal Options Menu
Keys
1
2
*
Options
Record your name
Change your password
Exit
Options
Keys
1-1 Beginning of message
1
Rewind 10s
2
Pause
3
Fast forward 10s
3-3 End of message
5
Envelope information
6
Forward copy
7
Delete
8
Reply to sender
9
Archive message
#
Skip to next
*
Exit
Main menu
Options
After listening menu
Options
1-1 Replay message
2
Call sender
7
Delete
8
Reply by voice
message
#
Skip to next
0
More options
Replay message
Rewind 10s
Call sender
Envelope information
Send a copy
Delete
Reply by voice message
Archive message
Skip to next
Exit
Greetings Management Menu
Keys
1
2
5
6
*
Options
Record extended absence greeting
Record Personal Greeting
Activate standard/by name greeting
Activate personal greeting
Exit
Record extended
absence greeting
1 and 2
Record Personal
greeting
Keys
1
2
#
*
Options
Replay recording
Rerecord
Confirm greeting
Exit
NB remember after
recording your greeting to
go back and activate it
Record message - press #
Keys
Options
1..9 Spell destination surname with keypad
#
Enter destination mailbox number
1
Replay recording
*
Delete and rerecord message
05/02/17
0
1-1
1
2
5
6
7
8
9
#
*
Keys
0
1
#
7
*
Options
Delivery options
Add another user
Send
Remove last user from list
Exit
Keys
0
1
2
3
#
Options
Private
Urgent
Read Receipt
Send