Nursery and Greenhouse
Worker
NOC 8432
Essential Skills Focus
Document Use: Levels 2 and 3
Numerical Estimation: Level 2
Oral Communication: Level 1
Product Catalogue
Nursery and greenhouse workers plant, cultivate and harvest trees, shrubs, flowers and
plants, and serve nursery and greenhouse customers. They are employed in indoor and
outdoor nurseries and greenhouses.
Check out the VECTOR work video before completing the tasks. Choose video or video with
subtitles.
1. Tasks
Nursery Workers give advice to customers about products, for
example, garden hoses.
Task 1
Look at the catalogue page. Item 2, Nylon 1/2” hose, is available in three lengths. Estimate the
cost of the 50' hose.
Numerical Estimation
Task 2
What are the differences between Items 6 and 7?
Document Use
Task 3
Which hose is the best choice if the user frequently changes hose accessories and wants to
avoid turning off the tap each time?
Document Use
1
Nursery and Greenhouse Workers talk to customers to help them select their
purchases.
Task 4
A customer wants to know which hose to buy to avoid having to turn the tap on and off each
time it is used. Answer the question and provide as much detail as you can.
Oral Communication
2
Product Catalogue
3
2. Answer Key
Task 1
Look at the catalogue page. Item 2, Nylon 1/2" hose, is available in three lengths. Estimate the
cost of the 50' hose.
Answer
approximately $7.50 to $10.00
Essential Skills Focus: Numerical Estimation - Level 2
Check page 6 for one way to get this answer.
Task 2
What are the differences between Items 6 and 7?
Answer
Differences include catalogue numbers, and description. Item 6 has two features - hot
water safe and chemical resistant - that Item 7 does not have. Item 7 has flow control
which 6 does not. Item 6 is more expensive.
Essential Skills Focus: Document Use - Level 2
Check page 7 for one way to get this answer.
Task 3
Which hose is the best choice if the user frequently changes hose accessories and wants to
avoid turning off the tap each time?
Answer
Item 7, Ultimate hose
Essential Skills Focus: Document Use - Level 3
Check page 8 for one way to get this answer.
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Task 4
A customer wants to know which hose to buy to avoid having to turn the tap on and off each
time it is used. Answer the question and provide as much detail as you can.
Answer
Answers will vary. Possible answer AUDIO 1:
“We carry several good hoses made by Yardworks. Only one hose has “flow control.”
That’s what you want; it means you can turn the water off at the hose end. It is a new
hose called “The Ultimate.” It is also kink resistant and has Spring Guard. It comes in
two sizes, 50’ and 100’. It costs between $35 and $55 depending on the length. I have one
in the back if you’d like to see it.”
Essential Skills Focus: Oral Communication - Level 1, Document Use - Level 2
Check page 9 for one way to get this answer.
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3. Answer Steps
Task 1
Look at the catalogue page. Item 2, Nylon 1/2" hose, is available in three lengths. Estimate the
cost of the 50' hose.
Answer
approximately $7.50 to $10.00
One way to get this answer...
1. Scan the headings and locate the Item column.
2. Locate item 2.
3. Follow the row to the column Sizes.
4. Determine that the hose comes in 3 sizes: 25', 50', 100'.
5. Follow the row to the Price column and 4.99 - 14.99.
6. Decide that the 100' hose probably costs $14.99.
7. Decide that the 50' hose would cost proportionately less than the 100' hose.
8. Set up the problem to compare 50' and 100' hose with the prices.
9. Calculate: 50/100 = 1/2.
10. Set up the problem to find 1/2 the cost of the 100' hose, 1/2 x $14.99 or 1/2 x $15.
11. Calculate: 1/2 x $15 = $7.50
Note: An alternate way would be to determine that the 50' hose costs twice the
price of the 25' hose or $4.99 or $5.00 x 2 = $10.00.
Skill Focus: Numerical Estimation - Level 2
6
Task 2
What are the differences between Items 6 and 7?
Answer
Differences include catalogue numbers, and description. Item 6 has two features - hot
water safe and chemical resistant - that Item 7 does not have. Item 7 has flow control
which 6 does not. Item 6 is more expensive.
One way to get this answer...
1. Locate the rows: 6 and 7.
2. Compare entries by following the rows 6 and 7.
3. Determine the differences in Prod. No., Hot water safe, Flow control, Chemical
resistant and Price.
Skill Focus: Document Use - Level 2
7
Task 3
Which hose is the best choice if the user frequently changes hose accessories and wants to
avoid turning off the tap each time?
Answer
Item 7, Ultimate hose
One way to get this answer...
1. Locate column headings and features of the hoses.
2. Decide that Flow control is the appropriate feature to turn off water at the hose end.
3. Note that only one hose has this feature.
4. Follow the row to Item 7.
Note: The question implies that only one hose will be best. Scan the columns and determine that
3 columns contain only one ✓. This means that there are 3 hoses that offer features that other
hoses do not: 1 offers Chemical resistant, another Hot water safe. A third (Item 7) offers Flow
control which is the most likely match.
Skill Focus: Document Use - Level 3
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Task 4
A customer wants to know which hose to buy to avoid having to turn the tap on and off each
time it is used. Answer the question and provide as much detail as you can.
Answer
Answers will vary. Possible answer AUDIO 1:
“We carry several good hoses made by Yardworks. Only one hose has “flow control.”
That’s what you want; it means you can turn the water off at the hose end. It is a new
hose called “The Ultimate.” It is also kink resistant and has Spring Guard. It comes in
two sizes, 50’ and 100’. It costs between $35 and $55 depending on the length. I have
one in the back if you’d like to see it.”
One way to get this answer...
1. Review the steps from Task 3 to locate the one hose with flow control.
2. Recognize that Item 7, Ultimate hose, is the best hose for the customer.
3. Locate Item 7 in the table and scan across the ultimate hose row to identify the key
features.
4. Identify the following features: two sizes (50’ and 100’), burst strength of
350 psi, solid brass/crushproof couplings, kink resistant, Spring Guard, Flow control, price
($34.99 - $54.99).
5. Scan the product catalogue page for other instances of the word “Ultimate”.
6. Locate the word Ultimate Hose with the words “new” and “exclusive” beside it.
7. Decide that new and exclusive are two additional features of the hose.
8. Organize the information so that you begin with a clear statement that answers the
customer’s question; which is the best hose to use to avoid turning the tap on and off?
9. Understand that when selling or giving information in retail, it is good to provide a lot of detail
so the customer can make an informed choice.
10. Organize the information so that the features of the hose are in a logical order (group
information on prices together; group information on length together).
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11. Offer to show the customer the product.
“We carry several good hoses made by Yardworks. Only one hose has “flow control.”
That’s what you want; it means you can turn the water off at the hose end. It is a new
hose called “The Ultimate.” It is also kink resistant and has Spring Guard. It comes
in two sizes, 50’ and 100’. It costs between $35 and $55 depending on the length. I have
one in the back if you’d like to see it.”
Skill Focus: Oral Communication - Level 1
Additional Skills: Document Use - Level 2
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