CERTIFICATE IN COUNSELLING SKILLS AND THEORY
UNIT 4
Counselling Skills- Practice - PS13CY015
Student Name:
Tutor Name:
Course Code
GHJ72605A GHJ72605B
Yr wyf yn datgan mai gwaith fy hun
yw’r hyn a gyflwynir a gall y Coleg
wirio fy ngwaith am lên-ladrad
I declare that the work presented is
my own and that the College may
check my work for plagiarism
Tutor Name Penni Neale/Sue
Critchley
Dyddiad
Llofnodwyd
Date
Signed
Pass
Yes
Refer
Tutor Signature:
1
The assessment of the course is via a workbook and a reflective journal
The Workbook
The workbook contains handouts and worksheets that you need to complete during the course.
At the front of your workbook is a criteria sheet of all the assessment criteria you have to meet to pass
the course. You need to complete them all. You will need to clearly indicate on the sheet where the tutor
can find the evidence that you have met the criteria. You can do this by writing the place and page number
and signing this e.g.
Assessment Criteria
The learner has achieved this
outcome because s/he can:
1.1 Clearly differentiate between
counselling and other forms of helping
Signature /
Initials
Criteria
passed
Yes/No
Date
Evidence/ Page Number.
Tutor
10/01/06
P.A.N
Workbook page 3 and reflective journal
page 9
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Student Name:
Unit Name: Counselling Skills – Practice
Level: Three
Credit Value: 6
Unit Code: National Code: PS13CY015
OPUS id: BZU661
Assessment Criteria
The learner has achieved this outcome because s/he
can:
Signature / Initials
1.1 Use and evaluate the micro skills of counselling
Yes/No
RJ Pg:
Video Overview:
Observation sheets
Skills workbook Pg:7
Yes/No
RJ Pg:
Video Overview:
Observation sheets
Skills workbook Pg:8
Yes/No
RJ Pg:
Video Overview:
Observation sheets
Skills workbook Pg:9
1.2 Assess the importance of non verbal behaviour in the counselling
relationship.
1.3 Demonstrate the ability to use the skill of silence and its
importance in counselling.
2.1 Use and evaluate the skills of active listening including
paraphrasing, reflecting and summarising.
Date
Criteria
passed
Yes/No
Evidence/ Page Number.
Tutor
RJ Pg:
Video Overview:
Skills workbook Pg:7-15
20-22, 39-43
Observation sheets
3
2.2 Use and evaluate the skill of questioning, probing and
focusing.
Yes/No
RJ Pg:
Video Overview:
Observation sheets
Yes/No
RJ Pg:
Video Overview:
Skills workbook Pg:20-22, 37-41 29-30
Yes/No
Assignment 3 pg:
Unit 2 workbook pp.8-12
RJ Pg:
Video Overview: 1-3
Yes/No
RJ Pg:
Video Overview:
31-32
Skills workbook
Yes/No
RJ Pg:
Video Overview:
Skills workbook Pg 24, 33-34
Observation sheets
Yes/No
RJ Pg:
Video Overview:
Observation sheets
Yes/No
RJ Pg:
Ethics Workbook
Observation sheets
2.3 Give and receive feedback.
2.4 Critically assess the use of the three core conditions in the
person-centred approach to counselling and the use of
counselling skills.
3.1 Use and evaluate the skills of information sharing and self
disclosure
3.2 Use and evaluate the skills of advanced empathy and
confrontation
3.4 Use and evaluate the skill of immediacy.
4.1 Explain the ways in which BACP guidelines aim to protect the
client and the counsellor.
Skills workbook Pg 16-19
Skills workbook Pg 24-30
Skills workbook Pg:32-33,35-37
Skills workbook Pg:
Tutor Comments:
The Student has successfully completed this Unit:
Tutor Signature: ____________________________________________________
Date: _____________________
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TODALEN FLAEN ASESIAD/
ASSESSMENT FRONT SHEET
Maes Cwricwlwm/Curriculum Area:
Maes Rhaglen/Programme Area:
TEITL Y CWRS
CERTIFICATE IN COUNSELLING SKILLS AND
THEORY
CÔD
National Code:
UNED(AU)
COURSE TITLE
CODE
PS13CY015
Counselling Skills –PRACTICE
UNIT(S)
ENW /Rhif Adnabod
Teitl/Cyfeirnod
NAME /ID No.
Workbook –SKILLS
ASSIGNMENT 4 Evaluation of skills
Cyfeirnod Maen Prawf
Title/ Ref.
ALL CRITERIA
Criteria Reference
Enw’r Tiwtor
Name of Tutor
Dyddiad y Gosodwyd yr Aseiniad
September 2016
Dyddiad Cyflwyno
May 2017
Date Assessment Set
Submission date
Cytunwyd ar Estyniad gan
Extension agreed by
Yr wyf yn datgan mai gwaith fy hun yw’r hyn a gyflwynir a gall
y Coleg wirio fy ngwaith am lên-ladrad
I declare that the work presented is my own and that the College
may check my work for plagiarism
Dyddiad/Date
Llofnodwyd/
Signed
Math o Asesiad
Type of Assessment
Adborth asesiad/Assessment feedback
Unid/ Maen Prawf a Ddyfarnwyd/ Unit/Criteria Awarded:
Dyddiad/
Date
Llofnod y tiwtor/Tutor
Signature
Dyddiad Derbyn Gwaith/
Work received date
Gwiriwyd y a chymeradwywyd yr asesiad yn fewnol
cyn rhyddhad myfyriwr/
Assessment Internally Verified and approved prior to
student release
Marc postio gwiriad mewnol/
Internally Verified post marking
Dyddiad ailgyflwyno/
Resubmission date
Gwirydd Mewnol /
Internal Verifier Signature:
Dyddiad
chymeradwywyd /
Date Approved
Dyddiad
chymeradwywyd
/Date Internal
Verified
5
MODULE 4:Unit name: Counselling skills-Practice
Unit: PS13CY015
Credits 6
Level 3
This unit introduces the counselling skills which are divided into two
groups.
Group 1 –the communication skills
Group 2- the challenging skills
Assessment:
To pass the assessment criteria you need to be able to describe use and evaluate
the skills. Each section allows you to reflect on and evaluate the skills you have
used.
You need to complete all sections and the video assignment to pass the unit
The assessment of this unit is:
Assignment 4
 A workbook
 A 30 minute DVD of your counselling skills.
 A written overview and evaluation of the skills used (1000 words)
 You also need to reflect on your learning in your journal
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1.1 Use and evaluate the micro skills of counselling
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1.2 Assess the importance of non verbal behaviour in the counselling relationship.
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1.3 Demonstrate the ability to use the skill of silence and its importance in counselling.
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Paraphrasing (2.1)
2.1 Use and evaluate the skills of active listening including paraphrasing, reflecting
and summarising.
What is paraphrasing?
EXERCISE:
Working in twos practise paraphrasing these sentences. Write
down your responses
1. I’m so tired of being the strong one for everyone else; I am
always supporting the other family members, sometime I just
want to run…
_____________________________________________________
_____________________________________________________
_____________________________________________________
2. It’s been really exciting doing the new project at work. I’ve got
really close to be workmates and feel really positive about
myself…
_____________________________________________________
_____________________________________________________
_____________________________________________________
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3. When he shouts at me I feel like I am a child. I wish he would
comment on the good work I do instead of focussing on the
mistakes…
___________________________________________________
___________________________________________________
___________________________________________________
4. How do you think I feel? I am really sick of being blamed for
losing the house. It takes two to tango.
_____________________________________________________
_____________________________________________________
_____________________________________________________
5. My friend doesn’t understand how difficult it is for me to tell
him. I’ve lived with him for twenty years.
_____________________________________________________
_____________________________________________________
_____________________________________________________
Tutor Signature:
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Reflecting (2.1)
Date
2.1 Use and evaluate the skills of active listening including paraphrasing,
reflecting and summarising.
What is reflecting?
The meaning of a person’s experience is expressed in thoughts feelings and
behaviour. When you use the skill of reflecting it is important to pick up on these
feelings thoughts and behaviours. This skill involves reflecting back to the
person what you have heard and seen in your own words.
Exercise:
In Pairs: In each case write out the words you would use to respond to
this person.
1. I’m feeling very nervous at the moment; I’m just about to do a presentation
to a group of students on the anatomy of the eye. I’ve never been very good
at presentations and when I was a student I completely messed up. I felt really
stupid and failed the exam. I’m terrified and can feel myself wanting to back
out of it and go home. I just don’t know what to do?
2. I’m not sure what to do? My mother and father are always fighting and it is
very difficult for me. I’ve got my mocks next week and it is difficult for me to
revise. It’s upsetting my little sister and I find myself trying to stop them fighting
but they just end up shouting at me. This really stresses me out and I end up
going to my friend’s house.
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Summarising (2.1)
2.1 Use and evaluate the skills of active listening including paraphrasing,
reflecting and summarising.
Summarise the following passages
In pairs take turns A) client reads out the statement
B) Counsellor summarises what the client says.
Scenario 1
I don’t know what to do? …….I’m having problems with my manager at work,
he is constantly putting me down in front of other members of staff. I’m not
sleeping now and I’m struggling to keep awake at work. ……I’m getting really
grumpy with the kids and find myself shouting at my husband. I’m not eating
properly either as it makes me feel sick. … I feel so stupid that I feel like this.
The other day I went to the school to fetch my little girl and didn’t see my friend
waving at me. ……. She’s really angry at me for ignoring her. The problem is
you see I didn’t notice her ….. I find myself crying a lot of the time.
Scenario 2
I’m really excited about the weekend … we are going on holiday to Cyprus and
I am going paragliding and snorkelling… I’ve always wanted to do this and swim
with dolphins. How about that? I’m really sad that my Dad won’t be with us. I
will really miss him.
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Scenario 3
I’m really struggling at college at the moment… you know all the assignments
are due at the same time … I don’t know where to start. My tutor is putting
pressure on me and so is my Mum. I really enjoy being with my boyfriend
because I can forget all about college and all the work.
Tutor Comments
Signature:------------------
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MY REFLECTIONS ON MY USE OF THE
COMMUNICATION SKILLS Unit 4 2.1 Unit 2 2.3
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OPEN QUESTIONS (2.2)
2.2 Use and evaluate the skill of questioning, probing and focusing.
Exercise:
Change the following closed questions into open questions:
Are you going to tell them?
Did you get upset when you didn’t get invited to the wedding?
Does it upset you?
Did you feel angry when he told you?
Are you going to do anything about it?
Will you leave him/her?
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Solution Focused Questions (2.2 )
2.2 Use and evaluate the skill of questioning, probing and focusing.
Exercise: In pairs/groups
What questions could you ask these clients?
I just want to be feel better
I want to be a better teacher
I’ve had enough … I just want to sort it out
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Focusing (2.2)
2.2 Use and evaluate the skill of questioning, probing and focusing.
I m feeling really anxious, things are getting on top of me..
They don’t understand how awful it is..
He is really picking on me it has been a bad day..
She just doesn’t understand me..
People don’t understand….
Tutor Signature:
Date:
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Date:
4. 2.2 Use and evaluate the skill of questioning, probing and
focusing. Unit 2 2.3
My reflections and evaluation of my use of the skills
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Unit 4: AC: 1.1, 1.2, 1.3, 2.1, 2.2, 2.3
Counselling Skills Feedback Sheet
Name of observer: ……………………………
Name of Person Observed:………………….
Date of Observation:……………..
Observer Comments
Introduction to the client:
Attending:
Use of continuation messages:
Paraphrasing:
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Reflective responding:
Summarising:
Use of silence:
Open Questions:
Focusing/ Probing:
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Leading the client:
Signature of observer:……………………..
My evaluation of the session (Unit 2 2.3 Unit 4 2.1,2.2)
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Challenging skills
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THE CHALLENGING SKILLS Date:.........................
CONFRONTATION
Use and evaluate the skills of confrontation and advanced empathy
What is confrontation?
Types of confrontation
Negative aspect of using confrontation
How to use the skill?
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INFORMATION SHARING (AC 3.1)
3.1 Use and evaluate the skills of information sharing and self disclosure
What is it?
Why is it a skill?
EXERCISE
Task 1: In groups discuss the information people may need if they have:

Depression

family problems
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
Bereavement

financial problems

domestic abuse
What organisations are there in your area to help and give advice?
Organisations
Depression
Family
problems
Bereavement
Financial
Domestic abuse
Problems
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Task 2: (In pairs) using the skills
Think of a crisis you have experienced in your life. What
Information would have helped you to deal with the problem?
In you journal reflect on the session
Task 3:
In pairs practise information sharing in a skills practise session
My reflections on my use of information sharing and selfdisclosure. Unit 2 2.3 Unit 4 3.1
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SELF DISCLOSURE
3.1 Use and evaluate the skills of information sharing and self disclosure
Describe the skills of - SELF DISCLOSURE
What is the shadow side of using the skill
EXERCISE: In pairs identify topics that you would be able to disclose to
others and those that you would have problems with
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3.1 Use and evaluate the skill of self-disclosure
My reflections on my use of self -disclosure. Unit 2 2.3 unit
4 3.1 /3.4
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GIVING FEEDBACK (AC Unit 4: 3.1; Unit 2:3.2)
Use and evaluate the skills of immediacy and self-disclosure (AC: 3.1,
3.4)
EXERCISE: (Circus)
Feedback, immediacy and self-disclosure
Session: THE JOHARI WINDOW (PowerPoint)
Exercise
Two groups (a post it for each student including self)
Task 1
Write a group members name on each piece of paper including your own.
Task 2
Brainstorm on the wipe board the names of circus acts/characters (tutor write
them up)
Task 3
Write a character that best resembles the group member on their post it and
then hand it to them (each person should have a piece of paper from each
student including one from self)
Task 4
Each student gives feedback to each other why they have chosen the
character (Self disclosure and giving feedback)
Questions
1) Are they all the same?
2) Are they the same as yours?
3) Are they different?
Discussion
Task 5
Evaluation (self feedback)
How did this exercise make you feel?
Did anyone hate this? “Fear of offending someone”
What have you learned?
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My reflections
Use and evaluate the skills of immediacy and self disclosure
Evaluation of my use of Immediacy. self disclosure and giving and
receiving feedback ( Unit 4 2.3 3.1,3.2,3.4 Unit 2 2.3 3.2)
Tutor feedback
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ADVANCED EMPATHY
(AC 4.3.2) Use and evaluate the skills of Advanced Empathy and
Confrontation.
Exercise
Read the following extracts and write:
1. A basic empathic response
2. An advanced empathic response
3. A reason for the advanced empathic response.
A young female client: “I should get back in touch, after all I do love him. I feel
very alone without him. Yes, I’ll do that. I’ll try to ring him tomorrow and see if
we can meet and patch it up.”
A male client, 42: “It’s not just the way he speaks to me, it’s everything he does.
When the office is busy he ignores me – like as though I wasn’t there – (muscles
around mouth and jaw tighten, hand clenched). He makes me feel this big
(gestures with thumb and forefinger). Insignificant.”
Female, 63: “Oh, I don’t know, what’s the point? We’d been married nearly 40
years you know. All those plans for our retirement together, and then he went
and died on me. He always was a selfish man. (Laughs). It’s been nearly two
years now, I feel sad and cheated.”
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Exercise
In pairs, decide who is A and who is B.
A counsels B for 15 minutes. A should use a variety of counselling skills, but
should practise some advanced empathic responses. After 15 minutes swap
over and repeat.
After both sessions discuss the exercise.
My reflections ( Unit 4 3.1,3.2,3.4 Unit 2 2.3)
An evaluation of my use of Advanced Empathy.
Tutor Feedback
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IMMEDIACY EXERCISE
Consider the following situations and write out an immediacy response for each
that challenges the client to a new perspective. Work alone while writing out
the responses, then read your answers to others a small group and give and
receive feedback.
1. The client is a person of the opposite sex. You have had a few sessions
and it has become evident that the client is attracted to you and has begun
to intimate a desire for more intimacy.
2. In the initial session with this client the terms of the relationship (time, fees,
boundaries, confidentiality, etc.) were agreed.
The fee agreed was
considered at that time as “more than fair” by the client. During the last two
sessions the client has begun to talk of the expense of counselling, and
states that there is a wish to finish as quickly as possible. The client sees
this as your responsibility. You had thought that the issue of fees had been
agreed and resolved.
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3. The client is obliged to see you as part of a probation order. Initially he is
co-operative but has recently become quite resistant. This takes the form
of questioning your competence, questioning the value of counselling,
arriving late and passive resistance.
Task 2
In pairs:
Think of a person who you have unfinished business with in your
relationship
Role-play
Describe to your partner the other person and her/his likely response to you.
Talking directly to them try and use immediacy skills to address the issue you
have with them and what you would like to say.
Use I statements:
Discussion
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My evaluation of my use of skill of immediacy (Unit 4 3.1, 3.2, 3.4 Unit 2 2.3)
Date:..........
Tutor Feedback
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CHALLENGING EXERCISE (Difficult people)
Working in pairs
a) Client
b) Counsellor
Using the scenarios given role play a counselling session using the
communication and challenging skills
My Evaluation of my use of the challenging skills
( Unit 4 3.1,3.2,3.4 Unit 2
2.3)
Witness statement
Observer:
Comments
Date:
Tutor Signature:
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PREPARATION FOR THE VIDEO DAY
PRACTICE SESSION 1
Counselling Skills Feedback Sheet
Name of observer: ……………………………
Name of Person Observed:………………….
Date of Observation:……………..
Observer Comments
Introduction to the client:
Attending:
Use of continuation messages:
Paraphrasing:
Reflective responding:
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Summarising:
Use of silence:
Open Questions:
Focusing/ Probing:
Challenging skills
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Signature of observer:……………………..
Student Comments:
My evaluation ( Unit 2 2.3 Unit 4 2.1,2.2)
Tutor Feedback
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PREPARATION FOR THE VIDEO DAY
PRACTICE SESSION 1
Name of observer: ……………………………
Name of Person Observed:………………….
Date of Observation:……………..
Observer Comments
Introduction to the client:
Attending:
Use of continuation messages:
Paraphrasing:
Reflective responding:
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Summarising:
Use of silence:
Open Questions:
Focusing/ Probing:
Challenging skills
My Evaluation ( Unit 2 2.3 Unit 4 2.3)
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Module
Counselling-Practice
Title:
Module Tutor:
Date of
Submit by:
issue:
Assignment Title:
Module Code:
Video for tutor feedback
Written overview
Video of a counselling session and written overview.
Assignment brief:
Students will work in groups in which each person will, during the day, take the
roles of counsellor, client and observer.
Each student must:
 Produce a 30 minute DVD of their work with a client and write a written
evaluation of their work. (1000 words)
 Be a client in a 30 minute counselling session.
 Be an observer in a counselling session and provide verbal and written
feedback to the counsellor
Each student must take part as counsellor, client and observer.
Assessment criteria:
Guidance Notes:
The Role of the observer is to:
 Be responsible for time-keeping.
 Provide written feedback of the skills used (see attached
observer sheets).
 Provide verbal feedback upon completion of session.
The written overview:
2 copies of 1000 words +/-10%
Font 12
1.5 Spacing
Please do not use plastic wallets.
See handout for correct ways to reference and marking criteria
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