Serco: Staffing a New Hospital from the Ground
Up with SAP® SuccessFactors® Recruiting Management
Company
Serco Group
Regional Headquarters
Sydney, Australia
Industry
Professional services
Products and Services
Personnel and workforce planning
Employees
120,000 (globally)
Revenue
£5.1 billion in 2013
Objectives
 Staff a new, large hospital from the ground up
 Measure and optimize key metrics, including time to hire and recruiter performance
 Build and maintain a pipeline of qualified applicants
Resolution
 Use of the SAP® SuccessFactors® Recruiting Management and SAP SuccessFactors Recruiting Marketing
solutions
 Single source of truth for recruitment process that eliminates duplication of effort
 Flexible implementation aligned with the hiring process
Benefits
 One-time entry of candidate information, saving time and increasing productivity
 Configurable solution that can evolve with hospital business processes
 Robust reporting to optimize management of hospital operations
 Simplicity and intuitiveness that minimize training time for recruiters
 Marketing that engages candidates and lets them to apply via mobile devices, social networks, and laptops
1,000 hires
For nonclinical positions to be
recruited using SuccessFactors
solutions
90 days
From implementation to fill
candidate pipeline for 25
nonclinical hospital services
5 months
To deploy the cloud-based
recruiting solution from start to
finish
Web Site
Serco at Fiona Stanley Hospital:
www.fshcareers.com.au
Serco: www.serco-ap.com.au
“Our new system simplifies the way we work. We’ve got all our information at our fingertips, so we can
spend less time in front of our computers and more time recruiting. The SAP SuccessFactors solutions
align extremely well with our business needs and recruiting processes.”
Sarah Hawkins, Project Director FSH Resourcing, Serco Australia
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