Triaster Solution 2014
Carma Cooper
Victoria Glancy
Customer Journey for BPM
Business Objectives
Single Integrated management system
Understand your core business processes
Improve your customer journey
Process management, improvement and
change management initiatives
Integration of acquisitions – global expansion
Joint Ventures – awareness of shared processes
Compliance required with multiple regulatory environments
Need to reduce costs, pressure to curb capital spend
No standard
approach to
business
processes
Method for
process
improvement
agreed - Stake
holder buy in
Business critical
processes/functions
agreed for initial
process
improvement
Capture of
current state
Communicating
process culture
End to end
process visibility
Functions joined
together
Process driven
culture
Optimal
performance
Central BPM in
place
Our favourite features
• Multiple Library Architecture
• Simulation and Aggregation
• Enhanced reporting capability
• End to End diagrams
• New Keyoti Search
• Mobile Process Library
Multiple Library Architecture
 Implement a single integrated management system
• Enables independent Business Units, functions, regions, project libraries,
etc. within an organisation to work together seamlessly to standardise and
share supporting processes.
• Enables a single certification for multiple OpCo’s from one auditing body.
Global Homepage provides search
and access to OpCo and Functional
Area Libraries
OpCo Libraries contain specific
processes, documents, search,
approvers and alerts.
Processes within libraries
connect to each other creating
end-to-end diagrams
Document Management System - SharePoint
Functional Area Libraries contain internal
processes but also push relevant processes
into OpCo Libraries
Simulation and aggregation
 Reduce costs and become more efficient
• Capture and extract metrics, perform value stream mapping and gap
analysis on your processes to set the path for process improvements
Cost, Effort,
Elapsed Time
Aggregate
End-to-End Cost,
Effort, Elapsed Time
Simulate
Enhanced reporting capability
 Show that you are compliant with standards
• Customised reports: who performs what, where are the risks and what
auditors want to see
End-to-end diagram
 Understand your core business processes
• Create an end-to-end diagram to understand how processes interrelate.
Improved search (Keyoti)
 Make processes transparent. Find information quickly and easily via a
central source of truth
• Search has advanced search options as well as a ‘did you mean’
capability. The search can be pointed to multiple repositories (e.g. forms,
policies) and can integrate with SharePoint or other document
management systems.
Mobile devices
 Access to key processes and documentation from anywhere
• A mobile library automatically created and updated which enables the
process library to be compatible with mobile devices.
Even more fantastic
 Capture accurate process data that is easily managed
• Data Manager (just ask Q, Julie and Mark)
 Identify ownership of process and manage change
• Alerts and Approvals
− Process Library driven approval cycle
− Approval notifications
− Review alerts
− What’s Changed alerts
− Newspage update
− Change History report
Now,
if you were a process map…..
Alerts and Approvals
……………………..in action
And then there’s more..
Just around the corner
•
Managing group approvals
•
Managing families of maps
•
Sequential approvals
•
Visio 2013
•
Breadcrumb trail
•
New publication format
Customer Journey for BPM
Consultancy Services
Communications Package
ITSM Library
No
standard
approach to
business
processes
Communicating process culture
Business critical
processes/functions
agreed for initial
process
improvement
Capture of current state
End to end process
visibility
HTML5 Design
Alerts & Approvals Package
Consultancy Services
Optimal
performance
Central BPM
in place
Simulation &
Aggregation
Package
Thank you… Any Questions?
Don’t forget to tweet! #triaster
Triaster Conference 2014
Conference offer: Consultancy services
What’s next:
Main Conference room: Conference wrap up
Then please feel free to join us for lunch back in the
main restaurant before you leave.
Don’t forget to complete your feedback forms… your
feedback is valuable.
#triaster