It’s time to play…….
Name that
Service Promise!
with your host……
How to play:
Played like “Name that Tune”.
Guess the Service Promise described.
Try to guess with least amount of clues.
The Team with highest score wins!
Correct answers are worth:
1st clue +5 point
2nd clue +4 points
3rd clue +3 points
4th clue +2 points
Answer after opposing team guesses
incorrect with all clues +1 points
Buzz in with no answer -1 point
Name this Service Promise
 Why
not try a Visa Debit Card?
 I suggest signing up for OUTBAC, our free
online banking service.
 Have you signed up for TOBY 24, our
automated telephone account system?
 If I have identified the problem you need to
access your account information while
traveling.
And the answer is…..
We promise to
Name this Service Promise
 Good
Morning, Tom how are you today?
 Tom is there anything else I can do for you
today?
 Hello Tom, how are Cindy and the kids?
 We are honored that you thought of us
when you needed a new car loan.
And the answer is…..
We promise to
Name this Service Promise

Your OUTBAC service is so easy to use,
thanks for recommending it.
 We offer text updates in addition to our
OUTBAC and Toby 24.
 We have 4 branches and an ATM network for
your convenience.
 Thanks for your input Jill. We try to make it
easy for you to do business with us.
And the answer is…..
We promise to
Name this Service Promise
I
will personally submit your debit card
application Mrs. Johnson.
 Mrs. Johnson, I was wondering has your
debit card arrived yet?
 Mrs. Jones, let me introduce you to
Christine, she can help you with your
question.
 I will personally take care of your loan
request Mrs. Jones.
And the answer is…..
We promise to
Name this Service Promise

Let me tell you about our latest promotion.
 Our debit card can be used at any ATM
where you see a Star or Plus logo.
 Our checking account has no minimum
balance and your 1st order of checks are free.
 An IRA or individual retirement account, has
a contribution limit of $5,000. And a catch up
amount of $1,000, if you are 50 or older.
And the answer is…..
We promise to
Name this Service Promise
 May
I please see your ID?
 May I please have your password?
 We properly destroy all sensitive
documents Mr. Smith.
 Not to worry Bill, our OUTBAC service is
built on a secure website.
And the answer is…..
We promise to
Thank you for playing
Name that Service Promise!
Tie Breaker

Name 3 of the 7 Elements of Excellent
Service.