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ow can the customer become an active Final Thoughts participant in the energy landscape? Schneider Electric 1 Ray Starling: How can the customer become an active participant in the energy landscape? #1 Start with Energy Efficiency ● Efficiency is Hawaii’s most versatile and cost-effective grid resource ● Start with energy efficiency and everything gets easier, smaller and less costly ● Efficiency reductions yield comparable firm generation reductions ● Key Allies: Honeywell, OPower, Blue Planet UH, Helen Wai, EEFG, Kanu, KUPU, NEED #2 View Customers as Grid Partners ● Treat customers like they are full partners in Hawaii’s clean energy effort - or else . . . ● Educate customers as to how they can participate profitably in the clean energy grid ● Let customers take or produce on the grid at prices that encourage desired grid behavior #3 Provide Real -Time Price Signals ● Provide a smart meter infrastructure that allows both buying and selling at variable rates that reflect positive or negative impact on the grid ● Deliver real-time utility price signals that incentivize customers to help clean energy Schneider Electric 2 Matt O’Keefe: How can the customer become an active participant in the energy landscape? Schneider Electric 3 Kimberly Williams: How can the customer become an active participant in the energy landscape? Schneider Electric 4 Debbie Kimberly: How can the customer become an active participant in the energy landscape? Leverage Customer ‘Moments of Truth’ TurnOn/ TurnOff Trouble calls Use Energy Particip ate in our progra m Participat e in our programs Schneider Electric Receive/ pay bill Trouble Calls (HB, Outage ) Turn on, turn off service 5 Final Thoughts: What is the single most important change to occur to get customer engagement? Schneider Electric 6 Debbie Kimberly: What is the single most important change to get customer engagement to occur? ● Develop products and services that customers value ● Listen to what customers say; pay attention to what they do ● Communicate in terms that customers understand, via media customers use Schneider Electric 7 Ray Starling: What is the single most important change to occur to get customer engagement? #1 Install and use smart meter infrastructure with variable real-time rates that are based on the customer’s benefit or burden to the grid. . . The rest will take care of itself Schneider Electric 8 Kimberly Williams: What is the single most important change to occur to get customer engagement? Schneider Electric 9 Matt O’Keefe: What is the single most important change to occur to get customer engagement? !"#$%&'()*'+%&, Schneider Electric 10
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