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Special Information on the carriage of disabled passengers and passengers
with reduced mobility (EU Regulation n°1107/2006)
Brussels Airlines is carrying disabled passengers and passengers with reduced mobility in agreement with the EU
Regulation N°1107/2006 on the rights of disabled passengers and passengers with reduced mobility. In accordance
with the European regulation, customers must notify Brussels Airlines of their assistance requirement at least 48
hours before departure.
The services are available across the whole Brussels Airlines network why you travel on flights operated by Brussels
Airlines.
All cabin crew have received disability awareness training.
What is a ’disabled person’ or ‘person with reduced mobility’? ( EC no1107/2006 art 2) :
Any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotor,
permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose
situation needs appropriate attention and the adaptation to his or her particular needs of the service made
available to all passengers.
When to request?
Medical assistance for passengers with reduced mobility and/or sick passengers is available for Brussels Airlines
operated flights. The request must be made at least 48 hours before departure. Requests coming in after that time
will be handled if possible, but cannot be assured.
Reservation:
In case you need special assistance, you are required to contact Brussels airlines to notify us of your special needs
at the moment of reservation or at least 48 hours before your departure.
You can either:
 contact Medical Assistance Co-ordination Service ( M.A.C)
Phone : +32 2 723 3703.
Opening hours: Monday till Friday: from 9AM – 4 PM
Saturday and Sunday: from 9AM – 1 PM
Fax : + 32 2 723 3705
 complete the general form ( link to general form ) when you need only assistance in the airport
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 or complete the MEDIF form ( if the MEDIF form is required - see below )
 send an e-mail to [email protected]
 contact our call center,
 visit your travel agent.
Passengers with certain medical conditions and passengers requiring special care during the flight are required to
complete our MEDIF form if:
 you are actually under a doctor's care / if your medical condition is not stable
 you suffer from a illness
 you have recently been in a hospital
 you recently had an operation
 you need to travel on a stretcher / bed
 you need oxygen therapy during the flight.
The first part of this document needs to be filled out by the passenger or family.
The second part needs to be filled out by the treating doctor.
Medical clearance is also required if:

you have a mental disability and cannot be accompanied.

you are more than 34 weeks pregnant on the moment of travelling.
The crew cannot assist with breathing, actual eating, administer medication.
SOME CATEGORIES OF PASSENGERS NEEDING SPECIAL ASSISTANCE
Passengers needing wheelchair assistance:
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A special in-flight wheelchair is available on board or our aircraft Airbus A330 for passengers with reduced mobility.
For safety reasons, crewmembers are not authorized to lift passengers between the cabin seat and the wheelchair or
to assist passengers during the visit to the lavatory. The assistance is limited in moving to the toilet facilities if
required.
Blind passengers or passengers with impaired vision:
Upon request, we will provide an escort service at the airport.
Please inform us when you make your reservation that an assistance dog will travel with you on your flight.
The transport of certified assistance dogs in cabin is free of charge. The dog's owner must however provide for all
the necessary equipment for travelling, such as a leash, muzzle.
Please note that in several countries (f.ex. the UK) special regulations apply to the entry of animals as such that we
are not always authorized to carry your dog on our flights. Please check out the rules and requirements for animals
in advance.
Deaf passengers of passengers with impaired hearing:
If you require special assistance, you must request this upon reservation.
Please inform us when you make your reservation that an assistance dog will travel with you on your flight.
The transport of certified assistance dogs in cabin is free of charge. The dog's owner must however provide for all
the necessary equipment for travelling, such as a leash, muzzle.
Please note that in several countries (f.ex. the UK) special regulations apply to the entry of animals as such that we
are not always authorized to carry your dog on our flights. Please check out the rules and requirements for animals
in advance.
Passengers with respiratory problems:
We can supply extra oxygen on board (up to 8 litres of oxygen per minute). So please contact the Medical assistance
Co-ordination Service on + 32 2 7233703 by 48 hours before your departure at the latest. Please note that the extra
costs are to be paid in advance. A surcharge will apply per bottle. Please complete the MEDIF form if you need extra
oxygen on board.
Sleep apnea: The passenger can use equipment on board against sleep apnea. On all flight the equipment must be
battery powered. Only on our A330 long haul to Africa we can offer electricity in our Business -class. The equipment
cannot be used during take off and landing.
Please note: This power source cannot be guaranteed. Therefore your own medical equipment is essential... the
passenger needs to bring batteries.
Passengers with a mental disability:
You can travel unaccompanied if you received clearance from the Medical Assistance Coordination Service.
Passengers who do not meet the requirements must be accompanied.
Your personal attendant must be a fully autonomous adult (at least 18 yrs old)
Pregnant women:
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You are allowed to travel till 34weeks pregnancy upon presentation of a recent medical certificate reporting the
estimated date of delivery and confirming that there are no complications with the pregnancy.
The Number restrictions on the carriage of disabled persons and persons with reduced mobility due to the size of
the aircraft are;
Aircraft type
BAe146
RJ85
RJ100
737-300
737-400
A319-100
A330-300
Maximum
number
WCHS
+
WCHC+
STCR
+
BLND
+
(in any combination, unless otherwise specified)
Travelling
Travelling
in
group Max. total
individually
(including escorts)
2
9
11
2
9
11
2
10
12
2
15
17
2
17
19
2
14
16
4
27
31
of
DEAF/BLND
NOTE: MEDA-MAAS(Meet & assist)-DEAF-WCHR(wheelchair)-mental disability: no limitation on board !.
Restriction rule
In addition to the above maximum numbers, the following restriction rule applies:

Maximum STCR:
BAe 146, RJ 85 and RJ 100:
737-300 / 737-400:
A319-100:
A330-300:
NO STCR allowed
NO STCR allowed
2 STCR
2 STCR
Derogations, special conditions and information.
Please note that an air carrier or tour operator may refuse, on the grounds of disability or reduced mobility, to
accept a reservation from or to embark a disabled person or person with reduced mobility in two cases;
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1)
2)
in order to meet applicable safety requirements established by international, Community or national
law ir in order to meet safety requirements established by the authority that issued the air operator’s
certificate to the air carrier concerned
if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person with
reduced mobility physically impossible.
In the event of refusal, the air carrier, its agent or the tour operator will make all reasonable efforts to
propose an acceptable alternative to the person in question. The denied person on the grounds of his or her
diability or reduced mobility and any person accompanying this person will be offered the right to
reimbursement or re-routing as provided for in Article 8 of Regulation (EC) N°261/2004.
Do not hesitate to contact us in case you have any questions.
Have a nice flight.
Brussels Airlines.
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Brussels Airlines NV/SA - Jaargetijdenlaan 100-102/B30 Av. des Saisons - 1050 Brussel/Bruxelles - RPR/RPM 0400853488
SN Airholding NV/SA - Jaargetijdenlaan 100-102/B30 Av. des Saisons - 1050 Brussel/Bruxelles - RPR/RPM 0419468778