Values
Brochure
Shared values to build a
stronger supply chain.
Shared values to build a stronger supply chain
Goal
The primary goal of the Procurement team at Royal Mail Group is to deliver first class
value for the business and protect it from risk, in support of the overall Royal Mail vision
to be recognised as the best delivery company in the UK and across Europe.
Values
Our values – Be Positive, Be Brilliant and Be Part Of It - represent the way we do
things in Royal Mail. They apply to every employee and define the way we should act as
individuals and as a company, They are an inherent part of our culture.
Opportunity
Royal Mail’s supply chain consists of around 5,500 suppliers. With an annual spend in
excess of £2.5bn it plays a vital role in achieving our vision.
This brochure sets out our values and how Group Procurement seeks to attract the best
suppliers and subcontractors to share, support and deploy these values throughout our
supply chain.
Our values
•
Take
opportunities to compete and
win contracts
•
Help
us streamline the contracting
process
•
our supply chain Support
solutions-based, not a shopping list
•
As
a supplier, make use of our
supplier management portal to
collaborate with us and showcase
your organisation
•
Understand
Royal Mail as a
customer and our needs
•
an ethical, socially and
Be
environmentally responsible and
quality company
•
Promote
diversity and inclusion
within your organisation and ours
•
Deliver
on time and in perfect
condition
•
Deliver excellent customer service
•
us manage risk in the supply
Help
chain
•
Work
with us to drive innovation
Be Positive:
Our values
Opportunities to work with Royal Mail
Royal Mail spends about £2.5bn with external suppliers on the following
products and services
Print 9%
Utilities 7%
HR and people 10%
Professional services 7%
Vehicles 12%
Buildings and estates 5%
Assets 3%
Marketing 3%
Business travel 1%
Logistics 12%
Facilities management 13%
IT and automation 19%
Royal Mail continually seeks to improve its performance through
collaborating with existing suppliers and identifying new sources of supply.
New contracts
We create between 100 to 200 new supply contracts each year. The
majority of these are sourced competitively, providing an opportunity for
bidders to showcase their products and services and demonstrate how
they can add value.
Whether your organisation is a long standing supplier to Royal Mail or
a new bidder, there are opportunities to win contracts and develop a
mutually beneficial working relationship.
Easier to do business with
We have worked on our sourcing and contracting processes to become
easier to do business with. As a newly privatised organisation, we no
longer operate under the fixed timetable and process constraints of the
Public Procurement Regulations.
We will continue to simplify our bidder qualification and selection process,
for example by our move to the SAP Ariba platform that allows bidders to
pre-register their credentials via the Ariba network.
Be Positive – relationship development
Royal Mail has a supplier management portal. It enables suppliers to:
•
Upload accreditations (for example safety, quality, corporate responsibility and
environmental certifications)
•
Track performance against key performance indicators
•
Support engagement and communication between supplier and customer
Training is being rolled out to suppliers so that all parties get the most out of the portal.
What’s in it for you as a supplier?
•
Opportunity to give feedback and make your opinion heard through regular
engagement and surveys
•
Showcase your certifications and awards by uploading them to the portal
•
Ensure we identify and talk to the right people in your organisation with contact
details for senior stakeholders and specialists at Royal Mail and the supplier
•
Insights into Royal Mail’s planning, opportunities, risks and priorities, giving you the
opportunity to provide solutions and innovate for mutual benefits
You can find out more about the supplier management portal by emailing
[email protected]
Be Brilliant
Our values
– build a reputation as a valued provider
Deliver on time and in perfect condition
Our customers rely on Royal Mail to deliver on time, so
we expect our suppliers to match this. We operate in
a highly competitive, time sensitive market with tight
margins. We therefore need to ensure that our suppliers
give us the right quality, at the right price, first time.
The benefits are clear - returns and disputes are avoided
and a relationship of confidence and trust is built up.
Our supply chain can enable high performance, which
can help us grow our business and in turn provide more
opportunities for suppliers in future.
Deliver excellent customer service
Suppliers are expected to get the basics right – but also
stand out and impress. Great customer service is essential.
As the UK’s largest logistics and distribution company,
Royal Mail is a complex organisation with some specific
needs, for example our operating licence demands
particular focus on security of the mail and staff vetting.
The best suppliers work to understand Royal Mail - our
business and regulatory environment, and innovate to
support our vision.
Help us manage risk and continuity
in the supply chain
Risk management is an increasing focus throughout our
global supply chain. It is important that the suppliers who
help us move mail worldwide are aware of potential risks
and events across the world.
Suppliers who have a clear understanding of risk in their
operation and their own supply chain, and who mitigate
and manage these risks effectively, are well placed to win
and retain business with Royal Mail.
Be Part
Our values
Of It: Fairness, Diversity and Equality
For Royal Mail these principles are fundamental to our identity as a business.
We have one of the UK’s largest employee populations, with a diverse mix of
people that reflects the communities we serve. Fairness, diversity and
equality are fundamental to our business. We all have a responsibility to
treat each other fairly and with respect, no matter what our colleagues’ race,
age, gender, sexuality, disability or religious beliefs
We are proud to be global sustainability leader of the Transportation and
Transportation Infrastructure sector, measured by the Dow Jones Sustainability
World Index.
Royal Mail is committed to placing fairness, diversity and equality, at the heart
of our values, policies and everyday practices.
We expect suppliers to support this by promoting fair participation and equal
opportunities for all their employees and job applicants, and by providing an
environment in which all individuals are able to make the best use of their
skills, free from discrimination or harassment.
These standards apply both to supplier personnel who work physically as part
of our organisation, integrated into our teams, and equally to suppliers who
support us by providing other services or products.
We require all suppliers to adhere to the UN Universal Declaration of Human
Rights, and act in accordance with the Ten Principles of the UN Global Compact.
These form the basis of the Royal Mail Responsible Procurement Code that we
ask all suppliers to operate in accordance with.
More information
More details of our approach, and our expectations of our suppliers, can be found on
the Royal Mail Group website at: http://www.royalmailgroup.com/sites/default/
files/Responsible_Procurement_Code_V9.pdf
If you would like any more information on any of the subjects covered in
this brochure, please contact us at [email protected]
You can also contact us using the Procurement LinkedIn Showcase page,
part of the main Royal Mail LinkedIn page