Homeless Services
in the Inner City
QUICK
CONTACTS
ESS PEO
P L E TELEPHONE
IN PUBLIC
PLACES
AMBULANCE,
FIRE & POLICE
◦ culturalsensitivityandrespectshouldbeapplied
whenengagingwithAboriginalhomelesspeople
Ambulance,
Fire & Police (24 hrs Emergency)
000
andthosefromdifferentcultural,linguisticor
Emergency Relay Calls
religiousbackgrounds;
(TTY for
hearing/speech impaired)
106
◦ manyhomelesspeoplehavecomplexneeds
Police
Attendance (24 hrs non Emergency)
13 14 44
suchasmentalhealthand/ordrugandalcohol
Perth Police
Station
issues,orcognitiveimpairment.Theseissues
2 Fitzgerald
St
Northbridge (24 hrs)
9422 7111
mayresultinbehaviourthatisseentobe
City ofantisocial;and
Perth Surveillance Centre
9461 6611
◦ homelesspeoplemayalsohaveexperienced
ACCOMMODATION
& REFUGES ADVICE
othertraumaticlifeeventsthataffecttheirneeds.
Crisis Care Helpline 9223 1111 or free call 1800 199 008
• TheGuidedoesnotoverrideexistinglaws,
Entrypoint
(homeless assessment & referral) 6496 0001
statutoryrequirementsorregulations.Itdoes
Homeless
Advisory Service (8:00am to 5:00pm)
notreducethepowersoforganisationsortheir
1800 065 892
authoritytoenforcespecificlawsandregulations.
• Homelesspeoplehavethesameaccesstoaright
OUTREACH
ASSISTANCE FOR ROUGH SLEEPERS
ofreplyandappeals/complaintsmechanismsasall
Themembersofthepublic.
Salvation Army Street Outreach
0427 997 208
RUAH Assertive Outreach Team
9328 5933
• Homelesspeoplewillnotbeharassedormoved
UnitingCare
West Assertive Outreach Team 9220 1288
onfrompublicplacesunlessthereisathreattothe
St Patrick’s
Assertive
Outreach Team
0450 059 592
public;theirpersonalsafetyor,theyarecausing
adisturbance.Whereunlawfulbehaviourhas
HELP
LINES
occurredMoveOnOrdersmaybeissuedbythe
Police.Thisappliestoanypersoninapublicplace.
Aboriginal
Family Violence Counsellor
9221 1411
Alcohol
and Drug Information Service (24 hours)
• Homelesspeoplefoundinprivateplaceswithout
9442 5000 or free call 1800 198 024
thepermissionoftheownerwillbeaskedtoleave.
Iftheydonotleaveitcanbeconsideredtrespass.
Child
Abuse Prevention Support Line
1800 688 009
Policewillinvestigatecomplaintsofsquatting
Domestic Violence Advocacy Support
9227 5852
wherehomelesspeopleoccupyprivateresidences
Family Help Line 9223 1100 or free call 1800 643 000
andaprosecutionmayresult.
Gambling Help Line
1800 858 858
A
response
or
intervention
is
appropriate
if:
Indigenous Family Violence Program
• thepersonrequestsassistance;
(UnitingCare
West)
9336 4285
• thepersonisdistressedorinneedofassistance;
Lifeline
WA
13 11 14
Kids
Help Line
1800 551 800
• theperson’sbehaviouristhreateningthesafetyof
Mensline
Australia
1300 789 978
theindividualorthesafetyandsecurityofpeople
aroundthem;
Men’s
Domestic Violence Helpline
9223 1199 or free call 1800 000 599
• theperson’sbehaviourhasresultedindamage
19
1
to property or the environment such as an93281200
MulticulturalWomen’sAdvocacyService
accumulation of litter or items scattered 94425050
in the area;
ParentDrugInformationService
• the person is sheltering
in circumstances that place
ParentingWALine
62791200orfreecall1800654432
their
or
others
health
and
(for example,
PregnancyHelpAustralia safety at risk1300655156
staying
in
derelict
buildings
and
high
risk
areas);
QuitLine
137848
•
the
person
is
an
unaccompanied
child
who
appears
ReclaimingVoices
63305400
to be under the age of 15. In the first instance,
SamaritansCrisisLine
135247
contact should be attempted with parent/s or
SamaritansCrisisYouthline
1800198313
guardian, or Department for Child Protection and
SexualAssaultResourceCentre(crisisline24hours)
Family Support Perth District Office (9214 2444)
during office hours
93401828orfreecall1800199888
or the Crisis Care Unit (9223
SuicideCallBackService
1300659467
1111) after hours;
Women’sDomesticViolenceHelpline
• the person is a young person who appears to be 16
to 17 years old who
92231188orfreecall1800007339
may be at risk of significant harm;
Women’sInformationService
• the person occupies private property1800199174
or derelict
YorgumAboriginalCounsellingService
buildings without the consent of the owner92189477
(squatting).
First Response
for Rough
Sleepers
DENTAL,
HEALTH AND
MEDICAL
Persons who are homeless, or at risk of being
DentalEmergency
93467626
homeless,
are
encouraged
to
visit
one
of
the
HealthdirectAustralia(24hourhealthadvice) inner city homeless day centres to seek assistance.
1800022222
You can call The Salvation Army Assertive Outreach
MentalHealthEmergencyResponseLine
Service (24 hours) on 94927150.
92248888or1300555788
The
State
Government
through
the Department
for
PoisonsInformationCentre(24hourservice)
131126
Child Protection and Family Support has established
LESBIAN,
BISEXUAL,TRANSGENDER
AND
the StreetGAY,
to Home
Program to provide outreach
INTERSEX
assistanceSERVICES
to rough sleepers. These services are:
FreedomCentre
• RUAH Assertive Outreach Team: 9328 5933
(peersupportgroupforunder26yearolds)
• UCW Tranby Assertive Outreach Team:92280354
9220 1288
SameSexDomesticAbuseGroup(Communicare)
• St Patrick’s Assertive Outreach Team (covers the
Fremantle area): 0450 63501870orA/H94395707
059 592
Where does this Guide apply?
OTHER
The information in this guide applies only to public
NationalRelayService
places such as parks and open spaces accessible
(TTYforhearing/speechimpaired)
133677
to the public. It does not apply to private property, or
property which is not generally accessible to the public.
220
SERVICES LOCATED WITHIN THE INNER CITY
DAY CENTRES
1 I3 Ruah Day Centre
2 P7 Tranby Day Centre - UnitingCare West (UCW)
3 J3 Passages Resource Centre (Youth 12 to 25 yrs)
GOVERNMENT AGENCIES
4 M5 Central Institute of Technology
5 I7 Department of Housing
6 N9 Inner City Community Mental Health Service
7 I10 Registry of Births, Deaths & Marriages
ABORIGINAL SERVICES
8 Q8 Aboriginal Alcohol & Drug Service
9 O7 Aboriginal Legal Service
10 P6 Daydawn Advocacy Centre
11 Q8 Derbarl Yerrigan Health Service
12 N/A Kambarang Place (formerly Anawin Refuge)
YOUTH SERVICES
13 Q9 Drug & Alcohol Youth Service
14 T13 Street Connect Anglicare WA
15 M8 Youth Legal Service
OTHER SERVICES
16 R10 Australian Red Cross
17 L7 Citiplace Rest Centre
18 N/A Harmony Place (formerly Ruah Refuge)
19 N5 Hope Inc
20 P9 Next Step Drug and Alcohol Service
21 O8 Ngulla Mia Hostel
22 Q9 Outcare Inc
23 Q7 St Bartholomew's House
24 T7 St Bartholomew’s Kensington St (women 55 yrs +)
25 N/A Street Law Centre WA
15
3
NU
MB
Ac
ER
co
m
Ac mo
co da
Bir mmo tion
th da As
Ca Cer tion sist
se tific As anc
Ce wor ate sist e (E
an m
nt k S
ce erg
Cl relin upp
(G en
oth k A ort
en cy
s
e
era )
Co s / sis
l)
un Bla tan
c
s
n
e
e
De llin ke
nta g ts
Dr l As
ug sis
Ed and tanc
uc Alc e
Em ation oho
lA
pl
ss
Fin oym
ist
an en
an
t
ce
c
Fo ial Ass
od Co ist
Ha (me uns ance
irc als ell
La uts , sn ing
ac
un
ks,
Le dry
pa
ga
rce
l
Lo Ad
ls
ck vic
or
ers e
vo
Me
uc
he
dic
rs
Me al &
)
nta H
Ou l He ealth
tre al A
Re ach th Se ssist
cre Re rv an
Sh atio spo ice ce
ow n ns
e
Tr ers
an
s
Vo port
lun As
Ma teer sist
p ing anc
e
Se Refe
rv re
ice nc
Nu e
m
be
r
PH
ON
E
AD
DR
ES
S
SE
RV
ICE
Se
rv
ic
Ma e N
p R um
efe ber
ren
ce
ORGANISATION
BY SERVICE
33 Shenton St Northbridge
Unit 6/5 Aberdeen St East Perth
22 Palmerston St Northbridge
9328 7682
9220 1288
9228 1478
25 Aberdeen St Perth
605 Wellington St Perth
70 Murray St Perth
Level 10 141 St Georges Tce Perth
1300 300 822
9476 2444
9224 1720
1300 305 021
211 Royal St East Perth
7 Aberdeen St Perth
9/5 Aberdeen St Perth
156 Wittenoom St East Perth
No address provided
9221 1411
9265 6666
9218 8035
9421 3801
9328 7562
129 Hill St East Perth
2A Plain St East Perth
138 Murray St Perth
9222 6300
0418 942 475
9202 1688
110 Goderich St East Perth
City Railway Station Complex Perth
No address provided
142-146 Beaufort St Northbridge
33 Moore St East Perth
96 Moore St East Perth
27 Moore St East Perth
7 Lime St St East Perth
111 Kensington St East Perth
No address provided
9225 8888
9461 3554
9227 6616
9427 5013
9219 1919
9325 1440
6263 8622
9323 5100
9325 7673
1800 752 992
4
16
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
I3 1
● P7 2
J3 3
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
5
17
●
●
●
●
●
●
●
●
●
●
●
●
●
M5
I7
N9
I10
4
5
6
7
Q8
O7
P6
Q8
N/A
8
9
10
11
12
Q9 13
T13 14
M8 15
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
6
R10
L7
N/A
N5
Q9
O8
Q9
● U7
T7
N/A
16
17
18
19
20
21
22
23
24
25
ADVICE
NU
MB
Ac
ER
co
m
Ac mo
co da
Bir mmo tion
th da As
Ca Cert tion sista
se ific As nc
Ce work ate sista e (E
ntr S
nc me
e ( rg
Cl elin upp
Ge en
oth k A ort
ne cy)
s
e
ral
Co s / sis
)
un Bla tan
De selli nke ce
nta ng ts
Dr l As
ug sis
Ed and tanc
uc Al e
c
Em ation oho
lA
pl
ss
Fin oym
ist
e
an
an nt
ce
Fo cial Ass
od Co ist
Ha (me uns ance
irc als elli
La uts , sn ng
ac
un
ks
d
r
Le y
,p
ga
arc
l
els
Lo Adv
or
ck ic
e e
vo
Me rs
uc
he
dic
rs)
Me al &
nta H
Ou l H ealth
tre eal A
Re ach th S ssis
cre Re erv tan
Sh atio spo ice ce
ow n ns
e
Tr ers
an
s
Vo por
lun t As
Ma teer sist
p R ing anc
e
Se efe
rvi re
ce nc
Nu e
mb
er
MEDICAL, CENTRELINK AND LEGAL ASSISTANCE
Street Doctor Mobile Health Service
26 H3 The Big Issue
27 O6 The Salvation Army - The Beacon
28 P7 UCW Homeless Accommodation Support - North
29 E4 Volunteering WA
30 D5 WA Aids Council
31 G7 WA Substance Users' Association
32 L4 Womens Health & Family Services
SERVICES LOCATED OUTSIDE OF THE INNER CITY
33 N/A Beehive Industries of WA
34 N/A Dental Health Services
35 N/A Foundation Housing
36 N/A Fresh Start Recovery Programme
37 N/A HepatitisWA
38 N/A Manna Industries
39 N/A Multicultural Services Centre of WA
40 N/A National Dental Foundation
41 N/A Noonygar Patrol Outreach Service
42 N/A North Metro Community Drug Service
43 N/A Palmerston Perth
44 N/A Perth Inner City Youth Services
45 N/A Perth Asian Community Centre
46 N/A The Salvation Army Bridge House (24 hr Sober Up)
47 N/A The Salvation Army Bridge Non Residential Service
48 N/A The Salvation Army Graceville Centre
49 N/A The Salvation Army Doorways Perth
50 N/A St Patrick's Community Support Centre
51 N/A The Shop Front
52 N/A UCW Homeless Accommodation Support - South
53 N/A Welfare Rights and Advocacy Service
54 N/A Youth Accommodation Support Service (YASS)
55 N/A 55 Central
7
60 John St Northbridge
Cnr Nash & Aberdeen Sts Perth
5/5 Aberdeen St Perth
2 Delhi St West Perth
664 Murray St West Perth
519 Murray St West Perth
227 Newcastle St Northbridge
9228 2711
9492 7100
9220 1288
9482 4333
9482 0000
9321 2877
6330 5400
71- 73 Brewer St Perth
43 Mt Henry Rd Como
131 Brisbane St Northbridge
65 Townshend Rd Subiaco
187 Beaufort St Northbridge
Weld Sq Beaufort St Perth
20 View St North Perth
No address provided
35 - 37 Gladstone St East Perth
318 Fitzgerald St Perth
134 Palmerston St Northbridge
22 Blencowe St West Leederville
17 Monger St Northbridge
11 - 15 Wright St Highgate
38 Brisbane St Highgate
No address provided
333 William St Northbridge
12 Queen Victoria St Fremantle
170 Whatley Cres Maylands
304 South Tce South Fremantle
98 Edward St Perth
91 Berwick St Victoria Park
55 Central Ave Maylands
9328 3830
9313 0555
9227 6480
9381 1333
9328 8538
1300 626 624
9328 1544
9381 4011
9228 4211
9328 9200
9328 9200
9388 2792
9328 2237
9227 8086
6218 9100
9328 8529
9260 9599
9430 4159
9371 9109
9335 6835
9328 1751
9329 4480
9272 1333
8
Passages Resource Centre
22 Palmerston St Northbridge
Tues 5:30pm - 9:00pm Corner of Pier & Wellington Sts Perth
Thurs 5:30pm - 9:00pm Corner of Pier and Wellington Sts Perth
Sat 5:30pm - 8:30pm Church of Christ 111 Stirling St Perth
PH
ON
E
AD
DR
ES
S
SE
RV
IC
E
Se
rvi
c
Ma e N
p R um
efe ber
ren
ce
Mon 9:00am - 4:00pm
Mobile GP
●
●
Mon, Wed and Fri
● 9:00am -●12 noon
● ●
Tues
&Thurs
●
● ● ●
7:30am - 10:00am
Ruah Day Centre
●
33
● Shenton St Northbridge
●
Tranby Day Centre - UnitingCare
West
● ●
6/5 Aberdeen St Northbridge
● Department
● of●Human Services
● ●(Centrelink)
● ● Assistance
●
●
●
Thurs
Ruah Day Centre
●
●
●
●
9:00am - 11:00am
33 Shenton St Northbridge
●
●
●
●
Mon & Tues
● ● ●
8:45am - 10:00am
● Fri 10:30am - 1:00pm
Tranby Day Centre - UnitingCare West
●
6/5 Aberdeen St Northbridge
●
Passages Resource Centre (youth only)
22 Palmerston
● St Northbridge
Mon & Fri
Perth Children’s Court (youth only)
9:30am - 11:30am
160 Pier St Perth
●
Tues
11:30am
1:00pm
Street
Connect
Bus
Anglicare
WA
(youth
●
● ●
●
●
● only)
cnr Hay●St and William St Perth
● Mon & Thurs 7:45am Link Up Supreme Court Gardens Perth
● Up Wellington Square Perth
Mon & Thurs 8:15am Link
●
● Patrick’s ●Community Support Centre
Wed 8:00am - 11:00am St
●
● ● ● 12
● Queen Victoria St Fremantle ●
●
Street Law Centre Legal Service
●
●
●
●
●
●
● (for further● information contact
● Street Law
● on 1800 752 992 )
● Tues 10:00am
● ●- 12 noon Ruah
● Day Centre
●
● 33 Shenton St●Northbridge ● ●
(Fortnightly)
● Wed 10:30am ●- 12 noon
● Passages
●
●
●
Resource
Centre
● ● 22 Palmerston St Northbridge
●
● Fri 8:30am
● - 10:30am
● ● Tranby Day Centre UnitingCare
● West
●
●
●
●
●
●
●
●
●
●
6/5 Aberdeen St Northbridge
●
●
●
13
9
●
●
●
●
●
●
●
Should you find yourself homeless or at risk of homelessness
you are encouraged to seek assistance in the first instance
from any of the agencies listed below to help you.
Outreach Assistance for Rough Sleepers (24 hours)
The Salvation Army Assertive Outreach Service on 9492 7150.
DAY CENTRES
Ruah Day Centre 33 Shenton St Northbridge
(9:00am - 1:00pm Mon - Fri)
9328 7682
Tranby Day Centre - UnitingCare West Unit
●
H3 26
6/5 Aberdeen St East Perth
●
●
●
●
●
O6
279220 1288
(7:00am - 12:00noon Mon - Fri)
● Resource
● ● Centre
●
P7years)
28
Passages
(Youth 12 to 25
●
E4
22 Palmerston St Northbridge (9:00am - 4:00pm 29
● & 9:00am
● -●1:00pm Fri) ● D5 309228 1478
Mon - Thurs
●
●
● ● G6 316496 0001
Entrypoint Perth
●
●
L4people
32
An assessment and referral service assisting
who are homeless or at risk of homelessness to access
accommodation and
● support ●options. ● N/A 33
N/A
34
Operates Monday - Friday: 9:00am - 7:00pm
& Saturday:
9:00am - 5:00pm
N/A 35
36or in person
• assesses individual circumstances on theN/A
phone
• provides
and
● individuals with information on accommodation
N/A 37
support options in the Perth metropolitan N/A
area 38
• if eligible, provides
formal referrals to crisis
accommodation
●
N/A
39
options and vacancies that exist
N/A
40
• set up a time for an assessment and then refer to the most
● services ●
N/A 41
eligible appropriate
●
N/A 1800
42 065 892
Homeless Advisory Service
N/A
43
Provides information to primary and secondary homeless
● assist
● them
● to seek their own
N/A
44
people that will
accommodation
or link with crisis accommodation services. N/A 45
Monday to Friday 8:00am to 5:00pm
N/A 46
(free call in the metro
● and country).
N/A 47
N/A 48
After Hours:
Crisis
● Care Helpline
●
●
● N/A 49 9223 1111
● (telephone
● information
● and
● counselling
●
●service
N/Afor50people in
crisis needing urgent help) ●
N/A 51
Country ●free call
● ● ●
N/A 1800
52 199 008
TTY for hearing/speech impaired
9325 1232
● Translating and interpreting service
N/A 53 13 14 50
●
●
●
●
●
●
●
●
10
14
N/A 54
● N/A 55
LOW COST OR FREE MEALS
INNER CITY
MORNING MEALS
Passages Resource Centre
(Youth 12 to 25 years) - 9228 1478
Ruah Day Centre
9328 7682
The Salvation Army Coffee Booth Cafe
9260 9500
The Salvation Army Doorways Soup Run
9260 9500
Tranby Day Centre - UnitingCare West
9220 1288
MIDDAY MEALS
Govindas Hare Krishna Food For Life
0411 686 799
Citiplace Community Centre (55s & over)
9461 3550
Passages Resource Centre
(Youth 12 to 25 years) - 9228 1478
EVENING MEALS
St Albans Anglican Church - 9328 8071
Govindas Hare Krishna Food For Life
0411 686 799
Manna Industries - 1300 626 624
Red Cross Soup Patrol
9325 5888
The Salvation Army Street Outreach
Service - 0427 997 208
FREMANTLE
MEALS AVAILABLE IN FREMANTLE
Red Cross Soup Patrol
9325 5888
WHEN
Mon - Fri
9:00am to 11:00am
Mon - Fri
9:00am to 1:00pm
Mon - Fri
9:30am to 1:30pm
Mon - Sun 8:00am
Mon - Sun 8:30am
Mon - Fri
7:00am to 12:00 noon
WHEN
Mon - Fri
11:30am to 2:30pm
Mon - Fri
8:30am - 3:30pm
Fri 11:00am to 1:00pm
WHEN
Sat 5:30pm to 7:00pm
Mon - Fri
3:45pm to 8:00pm
Mon - Fri & Sun 5:00pm
Mon - Sun 7:00pm
Mon - Sun 7:20pm
Mon - Sun 7:40pm
Mon - Sun 8:00pm
Mon - Sun
8.00pm - 10.00pm
WHERE
22 Palmerston St Northbridge
COMMENT
Free basic
breakfast
Free tea, coffee
& snacks
Low cost
33 Shenton St Northbridge
333 William St Northbridge
Supreme Court Gardens
Wellington Square East Perth
6/5 Aberdeen Street Northbridge
Free
WHERE
194 William St Northbridge
COMMENT
Low cost
Upper Level Concourse Perth Railway Station
Complex 378 Wellington St Perth
22 Palmerston St Northbridge
Low cost meals
& refreshments
Free BBQ
WHERE
423 Beaufort St Highgate
194 William St Northbridge
COMMENT
Free
Low cost
Free & low cost
Weld Square cnr Beaufort & Newcastle Sts Perth
Free
Corner of Pier and Wellington Sts Perth
Free
Red Cross HQ cnr Goderich St & Bishops Row East Perth
Wellington Square East Perth (next to toilet block on Hill St)
111 Stirling Street Perth (next to Church of Christ building)
Assistance by request for rough sleepers
Free
WHEN
WHERE
COMMENT
Mon - Sun 7:00pm
Pioneer Park Phillimore St (near corner of Markey St) Free
Mon - Sun 7:20pm
Ellen St (car park opposite Christian Brothers College)
Mon - Sun 7:40pm
100 Hampton Rd Fremantle
Mon - Sun 8:00pm
Rottnest Ferry Wharf by the river on Beach Street
St Patrick’s Community Support Centre Mon - Sat 8:00am to 8:30am 12 Queen Victoria St Fremantle
Low cost
9430 4159
Sun & Public Hols 9:00am to 9:30am
Mon - Sun 11:45am to 12:45pm
11
12
MEDICAL, CENTRELINK AND LEGAL ASSISTANCE
ER
cc
o
Ac mmo
co da
Bir mmo tion
th da As
Ca Cert tion sista
se ific As nc
Ce work ate sista e (E
ntr S
nc me
e ( rg
Cl elin upp
Ge en
oth k A ort
ne cy)
s
e
ral
Co s / sis
)
un Bla tan
De selli nke ce
nta ng ts
Dr l As
ug sis
Ed and tanc
uc Al e
c
Em ation oho
lA
pl
ss
Fin oym
ist
an
an ent
ce
c
Fo ial Ass
od Co ist
Ha (me uns ance
irc als elli
La uts , sn ng
ac
un
ks
d
r
Le y
,p
ga
arc
l
els
A
Lo dv
or
ck ic
ers e
vo
Me
uc
he
dic
rs)
Me al &
nta H
Ou l H ealth
tre eal A
Re ach th S ssis
cre Re erv tan
Sh atio spo ice ce
ow n ns
e
Tr ers
an
s
Vo port
lun As
Ma teer sist
p ing anc
e
Se Refe
rvi re
ce nc
Nu e
mb
er
ADVICE
Street Doctor Mobile Health Service
Mon 9:00am - 4:00pm
Passages Resource Centre
22 Palmerston St Northbridge
Tues 5:30pm - 9:00pm Corner of Pier & Wellington Sts Perth
Thurs 5:30pm - 9:00pm Corner of Pier and Wellington Sts Perth
Sat 5:30pm - 8:30pm Church of Christ 111 Stirling St Perth
Mobile GP
Mon, Wed and Fri
● 9:00am -●12 noon
● ●
Tues
&Thurs
●
● ● ●
7:30am - 10:00am
Ruah Day Centre
●
33
● Shenton St Northbridge
●
Tranby Day Centre - UnitingCare
West
● ●
6/5 Aberdeen St Northbridge
● Department
● of●Human Services
● ●(Centrelink)
● ● Assistance
●
●
●
Thurs
Ruah Day Centre
●
●
●
●
9:00am - 11:00am
33 Shenton St Northbridge
●
●
Mon & Tues
● ● ●
8:45am - 10:00am
● Fri 10:30am - 1:00pm
Tranby Day Centre - UnitingCare West
●
6/5 Aberdeen St Northbridge
●
Passages Resource Centre (youth only)
22 Palmerston
● St Northbridge
Mon & Fri
Perth Children’s Court (youth only)
9:30am - 11:30am
160 Pier St Perth
●
Tues
11:30am
1:00pm
Street
Connect
Bus
Anglicare
WA
(youth
●
● ●
●
●
● only)
cnr Hay●St and William St Perth
● Mon & Thurs 7:45am Link Up Supreme Court Gardens Perth
● Up Wellington Square Perth
Mon & Thurs 8:15am Link
●
● Patrick’s ●Community Support Centre
Wed 8:00am - 11:00am St
●
● ● ● 12
● Queen Victoria St Fremantle ●
●
●
●
●
●
●
●
●
●
●
(for further
● information contact
● Street Law
● on 1800 752 992 )
● ●- 12 noon Ruah
● Day Centre
Tues 10:00am
●
● 33 Shenton St● Northbridge ● ●
(Fortnightly)
●
●
●
●
● ●
Wed 10:30am - 12 noon Passages
Resource
Centre
● ● 22 Palmerston St Northbridge
●
● - 10:30am
● ● Tranby Day Centre UnitingCare
● West
●
Fri 8:30am
Street Law Centre Legal Service
●
●
●
●
●
6/5 Aberdeen St Northbridge
●
●
●
13
9
●
●
●
●
●
●
Should you find yourself homeless or at risk of homelessness
you are encouraged to seek assistance in the first instance
from any of the agencies listed below to help you.
Outreach Assistance for Rough Sleepers (24 hours)
The Salvation Army Assertive Outreach Service on 9492 7150.
DAY CENTRES
Ruah Day Centre 33 Shenton St Northbridge
(9:00am - 1:00pm Mon - Fri)
9328 7682
Tranby Day Centre - UnitingCare West Unit
●
H3 26
6/5 Aberdeen St East Perth
●
●
●
●
●
O6
279220 1288
(7:00am - 12:00noon Mon - Fri)
● Resource
● ● Centre
●
P7years)
28
Passages
(Youth 12 to 25
●
E4
22 Palmerston St Northbridge (9:00am - 4:00pm 29
● & 9:00am
● -●1:00pm Fri) ● D5 309228 1478
Mon - Thurs
●
●
● ● G6 316496 0001
Entrypoint Perth
●
●
L4people
32
An assessment and referral service assisting
who are homeless or at risk of homelessness to access
accommodation and
● support ●options. ● N/A 33
N/A
34
Operates Monday - Friday: 9:00am - 7:00pm
& Saturday:
9:00am - 5:00pm
N/A 35
36or in person
• assesses individual circumstances on theN/A
phone
• provides
and
● individuals with information on accommodation
N/A 37
support options in the Perth metropolitan N/A
area 38
• if eligible, provides
formal referrals to crisis
accommodation
●
N/A
39
options and vacancies that exist
N/A
40
• set up a time for an assessment and then refer to the most
● services ●
N/A 41
eligible appropriate
●
N/A 1800
42 065 892
Homeless Advisory Service
N/A
43
Provides information to primary and secondary homeless
● assist
● them
● to seek their own
N/A
44
people that will
accommodation
or link with crisis accommodation services. N/A 45
Monday to Friday 8:00am to 5:00pm
N/A 46
(free call in the metro
and
country).
●
N/A 47
N/A 48
After Hours:
Crisis
● Care Helpline
●
●
● N/A 49 9223 1111
● (telephone
● information
● and
● counselling
●
●service
N/Afor50people in
crisis needing urgent help) ●
N/A 51
Country ●free call
● ● ●
N/A 1800
52 199 008
TTY for hearing/speech impaired
9325 1232
● Translating and interpreting service
N/A 53 13 14 50
●
●
●
●
●
●
●
●
10
14
N/A 54
● N/A 55
SERVICES LOCATED WITHIN THE INNER CITY
DAY CENTRES
1 I3 Ruah Day Centre
2 P7 Tranby Day Centre - UnitingCare West (UCW)
3 J3 Passages Resource Centre (Youth 12 to 25 yrs)
GOVERNMENT AGENCIES
4 M5 Central Institute of Technology
5 I7 Department of Housing
6 N9 Inner City Community Mental Health Service
7 I10 Registry of Births, Deaths & Marriages
ABORIGINAL SERVICES
8 Q8 Aboriginal Alcohol & Drug Service
9 O7 Aboriginal Legal Service
10 P6 Daydawn Advocacy Centre
11 Q8 Derbarl Yerrigan Health Service
12 N/A Kambarang Place (formerly Anawin Refuge)
YOUTH SERVICES
13 Q9 Drug & Alcohol Youth Service
14 T13 Street Connect Anglicare WA
15 M8 Youth Legal Service
OTHER SERVICES
16 R10 Australian Red Cross
17 L7 Citiplace Rest Centre
18 N/A Harmony Place (formerly Ruah Refuge)
19 N5 Hope Inc
20 P9 Next Step Drug and Alcohol Service
21 O8 Ngulla Mia Hostel
22 Q9 Outcare Inc
23 Q7 St Bartholomew's House
24 T7 St Bartholomew’s Kensington St (women 55 yrs +)
25 N/A Street Law Centre WA
15
3
NU
MB
Ac
ER
co
m
Ac mo
co da
Bir mmo tion
th da As
Ca Cert tion sista
se ific As nc
Ce work ate sista e (E
ntr S
nc me
e ( rg
Cl elin upp
Ge en
oth k A ort
ne cy)
s
e
ral
Co s / sis
)
un Bla tan
De selli nke ce
nta ng ts
Dr l As
ug sis
Ed and tanc
uc Al e
c
Em ation oho
lA
pl
ss
Fin oym
ist
an
an ent
ce
Fo cial Ass
od Co ist
Ha (me uns ance
irc als elli
La uts , sn ng
ac
un
PH
ON
E
AD
DR
ES
S
SE
RV
IC
E
Se
rvi
c
Ma e N
p R um
efe ber
ren
ce
ORGANISATION
BY SERVICE
33 Shenton St Northbridge
Unit 6/5 Aberdeen St East Perth
22 Palmerston St Northbridge
9328 7682
9220 1288
9228 1478
25 Aberdeen St Perth
605 Wellington St Perth
70 Murray St Perth
Level 10 141 St Georges Tce Perth
1300 300 822
9476 2444
9224 1720
1300 305 021
211 Royal St East Perth
7 Aberdeen St Perth
9/5 Aberdeen St Perth
156 Wittenoom St East Perth
No address provided
9221 1411
9265 6666
9218 8035
9421 3801
9328 7562
129 Hill St East Perth
2A Plain St East Perth
138 Murray St Perth
9222 6300
0418 942 475
9202 1688
110 Goderich St East Perth
City Railway Station Complex Perth
No address provided
142-146 Beaufort St Northbridge
33 Moore St East Perth
96 Moore St East Perth
27 Moore St East Perth
7 Lime St St East Perth
111 Kensington St East Perth
No address provided
9225 8888
9461 3554
9227 6616
9427 5013
9219 1919
9325 1440
6263 8622
9323 5100
9325 7673
1800 752 992
4
16
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
5
17
G U I D E T O A S S I S T I N G H O M E L E S S P EQUICK
O P L ETELEPHONE
I N P U B L ICONTACTS
C PLACES
to
property or the environment such as an 93281200
MulticulturalWomen’sAdvocacyService
accumulation
of litter or items scattered in
the area;
ParentDrugInformationService
94425050
•ParentingWALine
the person is sheltering
in circumstances that place
62791200orfreecall1800654432
their
or
others
health
and
(for example,
PregnancyHelpAustralia safety at risk1300655156
staying
in
derelict
buildings
and
high
risk
areas);
QuitLine
137848
•ReclaimingVoices
the person is an unaccompanied child who
appears
63305400
to be under the age of 15. In the first instance,
SamaritansCrisisLine
135247
contact should be attempted with parent/s or
SamaritansCrisisYouthline
1800198313
guardian, or Department for Child Protection and
SexualAssaultResourceCentre(crisisline24hours)
Family Support Perth District Office (9214 2444)
during office hours
93401828orfreecall1800199888
or the Crisis Care Unit (9223
SuicideCallBackService
1300659467
1111) after hours;
•Women’sDomesticViolenceHelpline
the person is a young person who appears to be 16
to 17 years old who
92231188orfreecall1800007339
may be at risk of significant harm;
1800199174
•Women’sInformationService
the person occupies private property or
derelict
YorgumAboriginalCounsellingService
buildings without the consent of the owner 92189477
(squatting).
Underlying Principles of this Guide
• Homelesspeoplehavethesameentitlementas
anymemberofthepublicto:
◦ beinpublicplacesbutatthesametime
respectingtherightoflocalcommunitiestolive
inasafeandpeacefulenvironment;and
◦ participateinpublicactivitiesorevents.
• Homelesspeoplehavediversebackgrounds
andneeds,theseshouldbeconsideredinany
response:
AMBULANCE,
FIRE & POLICE
◦ culturalsensitivityandrespectshouldbeapplied
whenengagingwithAboriginalhomelesspeople
Ambulance,
Fire & Police (24 hrs Emergency)
000
andthosefromdifferentcultural,linguisticor
Emergency Relay Calls
(TTY forreligiousbackgrounds;
hearing/speech impaired)
106
◦ Attendance
manyhomelesspeoplehavecomplexneeds
Police
(24 hrs non Emergency)
13 14 44
suchasmentalhealthand/ordrugandalcohol
Perth Police
Station
issues,orcognitiveimpairment.Theseissues
2 Fitzgerald
St
Northbridge (24 hrs)
9422 7111
mayresultinbehaviourthatisseentobe
City of Perth
Surveillance Centre
9461 6611
antisocial;and
◦ homelesspeoplemayalsohaveexperienced
ACCOMMODATION
& REFUGES ADVICE
othertraumaticlifeeventsthataffecttheirneeds.
Crisis Care Helpline 9223 1111 or free call 1800 199 008
• TheGuidedoesnotoverrideexistinglaws,
Entrypoint
(homeless assessment & referral) 6496 0001
statutoryrequirementsorregulations.Itdoes
Homeless
Advisory Service (8:00am to 5:00pm)
notreducethepowersoforganisationsortheir
1800 065 892
authoritytoenforcespecificlawsandregulations.
• Homelesspeoplehavethesameaccesstoaright
OUTREACH
ASSISTANCE FOR ROUGH SLEEPERS
ofreplyandappeals/complaintsmechanismsasall
The membersofthepublic.
Salvation Army Street Outreach
0427 997 208
RUAH Assertive Outreach Team
9328 5933
• Homelesspeoplewillnotbeharassedormoved
UnitingCare
West Assertive Outreach Team 9220 1288
onfrompublicplacesunlessthereisathreattothe
St Patrick’s
Assertive
Outreach Team
0450 059 592
public;theirpersonalsafetyor,theyarecausing
adisturbance.Whereunlawfulbehaviourhas
HELP
LINES
occurredMoveOnOrdersmaybeissuedbythe
Police.Thisappliestoanypersoninapublicplace.
Aboriginal
Family Violence Counsellor
9221 1411
Alcohol
and Drug Information Service (24 hours)
• Homelesspeoplefoundinprivateplaceswithout
9442 5000 or free call 1800 198 024
thepermissionoftheownerwillbeaskedtoleave.
ChildIftheydonotleaveitcanbeconsideredtrespass.
Abuse Prevention Support Line
1800 688 009
Policewillinvestigatecomplaintsofsquatting
Domestic Violence Advocacy Support
9227 5852
wherehomelesspeopleoccupyprivateresidences
Family Help Line 9223 1100 or free call 1800 643 000
andaprosecutionmayresult.
Gambling Help Line
1800 858 858
A
response
or
intervention
is
appropriate
if:
Indigenous Family Violence Program
• thepersonrequestsassistance;
(UnitingCare
West)
9336 4285
• thepersonisdistressedorinneedofassistance;
Lifeline
WA
13 11 14
Kids
Help Line
1800 551 800
• theperson’sbehaviouristhreateningthesafetyof
Mensline
Australia
1300 789 978
theindividualorthesafetyandsecurityofpeople
aroundthem;
Men’s
Domestic Violence Helpline
9223 1199 or free call 1800 000 599
• theperson’sbehaviourhasresultedindamage
18
119
202
Introduction
WestAustralianswhoareatriskof,orexperiencing
homelessness,aresomeofthemostvulnerable
inthecommunityandrequiresupporttoend
homelessness.
Tacklinghomelessnessrequiresastrongfocuson
interveningearlytopreventhomelessness,and
ensuringarangeofflexibleandresponsiveservices
areavailabletobreakthehomelessnesscycle.It
isrecognisedthattheresponsetohomelessness
alsorequiresanintegratedservicesystemfromall
sectorsofthecommunity.
ThisGuidetoAssistingHomelessPeopleinPublic
Placeshasbeenadaptedwithpermissionfrom
theNSW Government Protocol for Homeless
People in Public Placestoassistgovernmentand
non-governmentagenciesthathavecontactwith
homelesspeople.UseoftheGuidewillhelpensure
thathomelesspeoplearetreatedrespectfully
andappropriately,andareabletorequestand
receivetheservicestheyneed.TheGuideaimsto
assistserviceproviderswiththeirinteractionswith
homelesspeopleinpublicplacesandserveasan
importanttoolinrespondingeffectively.
TheGuidedoesnotpreventagenciesfromtaking
appropriateactionwherehealthorsafetyisatrisk
orwherethereisabreachofthepeaceorunlawful
behaviour.
First
Response
for Rough
Sleepers
DENTAL,
HEALTH AND
MEDICAL
Persons
who are homeless, or at risk of being
DentalEmergency
93467626
homeless,
are
encouraged
to
visit
one
of
the
HealthdirectAustralia(24hourhealthadvice) inner city homeless day centres to seek assistance.
1800022222
You
can call The Salvation Army Assertive Outreach
MentalHealthEmergencyResponseLine
Service (24 hours) on 94927150.
92248888or1300555788
The
State
Government
through
the Department
for
PoisonsInformationCentre(24hourservice)
131126
Child Protection and Family Support has established
LESBIAN,
GAY,
BISEXUAL,TRANSGENDER
AND
the
Street to
Home
Program to provide outreach
INTERSEX to
SERVICES
assistance
rough sleepers. These services are:
•FreedomCentre
RUAH Assertive Outreach Team: 9328 5933
(peersupportgroupforunder26yearolds)
92280354
• UCW Tranby Assertive Outreach Team: 9220
1288
SameSexDomesticAbuseGroup(Communicare)
• St Patrick’s Assertive Outreach Team (covers the
Fremantle area): 0450 059
63501870orA/H94395707
592
Where
OTHER does this Guide apply?
The
information in this guide applies only to public
NationalRelayService
places
such as parks and open spaces accessible
(TTYforhearing/speechimpaired)
133677
to the public. It does not apply to private property, or
property which is not generally accessible to the public.
City of Perth
Telephone: 08 9461 3333
Web: www.perth.wa.gov.au
Organisations that wish to be
included in future reprints of this
brochure please email
[email protected]
This publication is available in
alternative formats on request by
contacting 08 9461 3145
Government of Western Australia
Department for Child Protection
and Family Support
The printing of this publication is supported
through sponsorship by the Department for
Child Protection and Family Support.
Information current as of December 2014
Reprint 12/2014