Heartware Network
HWN Home Team Parade & Festival
Factsheet for Leaders and Volunteers
Information is correct as at 20 January 2017
General Information
This year, Home Team will be celebrating their 20th Anniversary with parade & festival. This
will be held within the Singapore Indoor Stadium and the Sports Hub’s precinct. The aim is to
celebrate the significant milestone in Home Team’s history, appreciate the service of their
national servicemen and to promote a safe and secure Singapore.
Since her inception in 2000, Heartware Network has been supporting various national projects
by training and managing a group of youth volunteers for hospitality management. In 2017,
Heartware Network is privileged to work alongside the Home Team in the endeavor to
celebrate their 20th Anniversary as well as promote SG Secure. We are looking for volunteers
to join us in the hospitality management team. Roles include guides and ushers in the festival.
We will be recruiting, training and developing youths into leaders of tomorrow through an
exciting experience serving the community at a national event.
Objectives
We hope to:
1. Inspire youths to be community champions through active citizenry,
2. Equip youth volunteers with interpersonal, leadership and people management skills in
order to make a difference and impact in the community effectively.
3. Provide a platform for youths to gain ownership of Singapore’s Home Team and to play
their part to promote a safe a secure Singapore.
Pre-requisites
1.
2.
3.
4.
5.
6.
7.
8.
Be aged between 15 and 35 years old (i.e. born between 1982 and 2002).
Be able to commit for all training sessions and parades (refer to schedule).
Possess problem-solving abilities and good interpersonal skills.
Be comfortable with working with people from various age groups and backgrounds.
Have the ability to handle stress and work well under pressure.
Be able to work well both independently and in a team.
Is energetic, confident and fun-loving.
Be willing to take up challenges.
*Note: Application from non-Singaporeans/PR will be assessed case-by-case, and subject to security
clearance.
Additional Pre-Requisites for Leaders:
1. Aged between 17 and 35 years (i.e. born between the year 1982 and 2000).
2. Is willing to serve, has initiative and is able to lead by example.
Page 1 of 6
Heartware Network
HWN Home Team Parade & Festival
Factsheet for Leaders and Volunteers
Information is correct as at 20 January 2017
Volunteer’s Benefits
Volunteers can:
1. Benefit from the series of service-learning training provided and learn to manage and
interact with the public professionally.
2. Develop public speaking, interpersonal and leadership skills.
3. Interact and forge new friendships with fellow volunteers from various backgrounds.
4. Learn the non-material benefits of serving the community with “HEART”.
5. Make a difference in the community.
6. Contribute a minimum of 40 hours.
7. Have fun!
Job Scope
1. General Volunteers
 Serve as Guides during the Festival at Sports Hub Precinct.
- To engage & excite public,
- Provide information and direction
- Control queues to zones.
 Serve as Ushers in the Show Parade in Singapore’s Indoor Stadium
- Assist spectators with locating their seats
- Assist in Bag Checks
- Assist to motivate the crowd.
- Provide assistance to special needs audience if needed
2. Volunteer Leaders (17 years old and above)
Take on additional responsibilities on top of their general duties:
 Lead and motivate the group of volunteers assigned to them.
 Handle welfare and administrative matters relating to the group.
 Collate volunteers’ attendance.
 Attend additional meetings conducted by the YPC and/or Sector Overall I/Cs (SOIC).
 Plan and participate in discussion to execute deployment plan.
 Give feedback and raise any issues faced (resolved or unresolved) to relevant
SOICs.
3. Logistics Volunteers
 Assist the YPC to provide logistics support during training and parades.
 Manage the welfare of volunteers.
 Distribute collaterals (uniforms, passes, etc.) to volunteers.
4. Media Volunteers
 Proficient in videography or photography.
 Familiar with video production software and processes.
 Provide video and photo coverage during the training and parades.
 Conduct video interviews with volunteers and spectators.
 Work as a team to create a volunteer commemorative video clip.
*Applicants will need to send in a recent portfolio along with their application.
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Heartware Network
HWN Home Team Parade & Festival
Factsheet for Leaders and Volunteers
Information is correct as at 20 January 2017
Project Schedule
All volunteers will be required to commit to all the dates below:
DATE
DAY
DURATION
TRAINING
18th March
2017
25th March
2017
Saturday
(Whole Day)
8 hours /
training session
1st April 2017
PROGRAMME
1st Training for Leaders,
Media & Logistics Volunteers ONLYIntroduction, Ice Breaking and Team
Building
2nd Training for Leaders,
Media & Logistics Volunteers ONLYService Learning, Scenario Based
and Leadership Training
st
1 Training for ALL VolunteersIntroduction, Ice Breaking and Team
Building
2nd Training for ALL VolunteersService and Scenario Based Learning
th
8 April 2017
**OPERATIONS
3rd May 2017
Wednesday
7-8 hours
Parade/ Festival 1
4th May 2017
Thursday
7-8 hours
Parade/ Festival 2
5th May 2017
Friday
12 hours
Parade/ Festival 3
6th May 2017
Saturday
12 hours
Parade/ Festival 4
7th May 2017
Sunday
10 hours
Festival 5
*Note: The information in this table is accurate as of 20 January 2017. Volunteers will be updated of the
dates, time and venue when the information is finalised.
** Volunteers need not commit to all the Parades/ Festivals. They just need to commit to minimally 2
Parades/ Festivals. E.g. You may choose Parade/ Festival 1 & 4.
Page 3 of 6
Heartware Network
HWN Home Team Parade & Festival
Factsheet for Leaders and Volunteers
Information is correct as at 20 January 2017
Application Process
Closing Dates
Leaders, Logistics and Media Volunteers: 11th March 2017, Saturday.
General Volunteers: 24th March 2017, Friday.
If you are interested to be a part of Home Team Parade & Festival and you are able to commit
for the whole duration of the project, you may follow the steps to apply:
If you are a New volunteer with Heartware Network,
1. Sign up for a Youthbank® account (www.youthbank.sg) first and fill up your particulars
If you are an Experienced volunteer with Heartware Network,
2. Go to Youthbank® (www.youthbank.sg) and update all your particulars on your
Youthbank account.
3. Join the event at “HWN Home Team Parade & Festival” as a “General Volunteer”,
“Volunteer Leader”, “Media Volunteer” or “Logistics Volunteer”
Within 5 working days of your sign-up, the Youth Planning Committee (YPC®) will contact
all shortlisted volunteers to arrange for an interview at Heartware Network Office.
4. Results of the interview will be sent out through email.
Contact us
Should you have any inquiries, feel free to contact
the YPC® at [email protected].
Heartware Network
*SCAPE BUILDING
2 Orchard Link
#05-07A
Singapore 237978
Tel: 6509 4414
Connect with us at:
@heartwaresg
Page 4 of 6
Heartware Network
HWN Home Team Parade & Festival
Factsheet for Leaders and Volunteers
Information is correct as at 20 January 2017
Frequently Asked Questions
1) How do I know if I have successfully signed up for the programme?
If you have successfully signed up for the event on Youthbank®, you will receive a call for
arrangement of interview from our staff - in - charge, followed by an email within 5 working
days of your sign - up.
Only after all the steps above are accomplished, then, would you will be considered
successfully signed up for the programme.
2) What is the commitment level like?
You will need to attend ALL trainings, festivals/ parades. Volunteers who do not meet the
attendance criteria or adhere by the code of conduct may be released.
3) What if I can’t make it for the training/ deployment stated in the factsheet?
If you are unable to attend any of the training or parades/ festivals stated in the factsheet,
please inform the interviewers during the interview. Please note that you will need to submit
proof of your absence (e.g. MC) to be officially excused from the training session/ show.
4) What if I can’t continue the volunteering event and have to withdraw due to other
commitments (e.g. internship, overseas exchange programme)?
We expect volunteers to take ownership of their responsibilities. In this scenario, it means
communicating to the staff –in –charge on your intention to withdraw and ensuring a proper
handover of your responsibilities.
5) How do I get my VIA letter/ hours/ points?
All VIA hours will be uploaded onto YouthBank® after the programme / event has ended which
is why it is important that you sign up for the programme / event online. You may wish to
download the VIA letter from YouthBank® for verification as required by your school.
Volunteers have to fulfil the attendance criteria (Refer to FAQ Qn 2) in order to receive VIA
hours.
Please note that it is COMPULSORY to fill in the feedback/testimonies on YouthBank® before
your VIA hours can be awarded to you.
** Supporting documents (e.sg. MC / any relevant documents) MUST BE provided for any
missed volunteering sessions and Heartware Network will review each reason given
accordingly.
Page 5 of 6
Heartware Network
HWN Home Team Parade & Festival
Factsheet for Leaders and Volunteers
Information is correct as at 20 January 2017
6)
Do you mean that I would get my VIA Letter/ HOURS/ Points if I provide supporting
documents for any missed volunteering sessions?
As shared in FAQ (5), Heartware Network will review your supporting documents. This does
not mean that you will get your VIA Letter/ Hours/ Points. However, it is advisable to
provide supporting documents for any missed volunteering sessions.
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