IAG – Action Plan – April – July 2016
I took over as support project Manager in April and was tasked with reviewing the IAG process –
Stage one Induction IAG
Ref
Objective
Action
Target date
to achieve –
time line
Results / review
Impact / Evaluation
Not robust enough –
info only on current
ILP
Need more personal
information
regarding – personal
circumstances –
situation –
Motivations –
barriers - starting
point – and personal
goals
Several templates
view
A more robust IAG
needs to be put in place
to support the learner
Initial induction needs
to be a one – one style
session
A format needs to be
devised to make IAG
uniform across all
classes -
TA – TK
Before May
sessions start
Devise own more fit for
purpose document is
required
Improve IAG provision
TA
Yes
TA / TK
Yes
Budget revised to allow
for IAG
DPH - TK –
TM –
TA
Yes
1
Review current Initial
IAG process
Look at current
induction IAG – and
provision
End April 2016
2
Research other
documentation
Look at other forms
of IAG used
End April 2016
3
Create a document to
support Initial IAG
Discuss implications and
budget to introduce IAG
to current provision
Document created
First week
May 2016
Before May
starts
4
To discuss potential
payment for
additional IAG
session.
Template devised
Agreed a cost for a
more robust IAG
session – per learner
Person
responsible
Completed
Cross
ref
5
Share documentation
with IAG Staff and
delivery Partners
6
Review IAG forms after
month one
How new
introduction of the
form should be
implemented
Time line for
introduction of new
paperwork
 Meeting
with IAG
Staff and
partners
moving
forward –
 New
paperwork –
implications
– targets Review – returned
IAG forms analyse
and feedback to IAG
Staff and Partners
4.5.16
Productive meeting
with IAG staff and
Partners
Start using document
and new format
effective now
TA
Yes – all
partners in
attendance
Before next
round of IAG
sessions take
place
Main findings & AFI
 Learners
completing
forms.
 Not enough
information
provided.
 Blank
sections
 Limited
support –
In relation to
guidance information
linking to goals and
points discussed.
Review form –
 Feedback to IAG
Staff and
Partners
 All sections to
be completed
by Staff –
discuss
outcomes and
goals with
learner –
learner must
sign – where
possible make
them SMART.
 Add an
additional
TA
Yes / but
needs to be
ongoing to
some end as
each month
forms come
back – forms
need to be
monitored for
QA purposes.
See 9 –
10 – 11
To help
identify
potential
issues
session to
course to
ensure IAG is
robust and
meets
requirements of
project –
complete PHQ
and GHD at
same time –
A revision of wording is
required to a couple of
the sections more
prompts added to aid
discussion
7
Attend IAG meeting
London
Look at other
potential IAG models
– use information
from session to
support IAG moving
forward -
26th May 2016
Look at models
shown
and look to makes
changes if required
when paperwork
review takes place at
the end of Phase 2 in
July
8
Share form with MHP
Service user steering
group
Introduce form to
Steering group at
next planned
meeting obtain
feedback
Meeting 22nd
June -
Feedback –
Group liked the form
– comments included
 More
personal –
Look out for Support
DPH – TA
IAG tools discussed at
the meeting –
 Guidance box
set –
 IAG wheel – TBA
 Think – get –
keep –
When document up for
review consider think –
get – keep
Well received much
TA – DPH
preferred to the three
start – mid and end
IPSOS forms – they were
happy to see these were
no longer being used
July 2016
Yes
Link to
point 11

9
TA – to carry out IAG to
enable robust feedback
to IAG Staff and Partners
-
TA to trail form in
action with next
available cohort
ASAP
Person
centred –
More
supportive to
needs of the
learner.
Helps to
identify
learners
needs and
goals –
barriers and
look at
suggestions
to overcome
some issues
Minimum time ½
hour per learner
most cases 45 mins
Use as a way to open
dialogue and discuss
background – during
1- 1 complete PHG GHD ( Evolve form)
After when
appropriate course
has been decided,
enrol learners (if
support is required at
enrolment eg
enrolment form
filling then provide
this – volunteers
could support
and this was now being
implemented
Feedback to IAG staff
and partners – re time
and expectations to
carry out robust initial
IAG
TA
Yes – June
cohort
As a
result of
6 and
then
Link to
10 / 11/
10
TA to monitor forms
each month and
feedback to IAG Staff
and Partners
Ongoing to end July
2016
End July 2016
11
Review documentation
And robustness of IAG –
obtain feedback from
IAG Staff and partners -
End July 2016
Sept 2016
Risk
High
Med
Low
Staff
TM
DPH
TA
TK
enrolment element
moving forward)
Main issue
robustness of the
back section of the
form in some cases
not all as
improvements have
been made
Look at introducing
more – THINK – GET
– KEEP format to IAG
to enable greater
links to top – up
sessions -
Tom Molloy
Debbie Poole – Hunt
Tracey Attard
Teresa King
One partner fed back –
TA
in some cases stopping
to complete the form
interrupts the
discussion and dialogue
–
Suggest need to use as a
guide and complete
sensitively - – it is about
the learner and
establishing need and
goals and needs to be
completed – time spent
on actual form depends
on the conversation
TA
Head of Service
Project Leader
Project Manager
Contracts Manager
Complete
Link to
11