PA L O A LT O N E T W O R K S : S o l u t i o n A s s u r a n c e s S e r v i c e s O v e r v i e w
Solution Assurance Services from
Palo Alto Networks
Palo Alto Networks® next-generation firewalls offer unprecedented protection,
visibility, and control over network security threats.
Solution Assurance Services is a program to help our customers get maximum
protection and value out of their investment—from the very beginning of their
project. By providing the right combination of consulting, training programs,
and support services, along with tools and best practices expertise, Solution
Assurance Services help organizations optimize every phase of firewall
implementation from pre-installation to production. Save time, reduce risk, and
maximize value with Solution Assurance Services. Achieve the full potential
with your next-generation firewall solution. Deploy, manage, and optimize your
network security project with Solution Assurance Services.
“Palo Alto Networks
delivered exactly the right
set of services that helped
our company deploy the
next-generation firewall.
It was wonderful to work
together to get the results
that we wanted.”
Melissa Tony
Data Communication
Specialist Lead,
Network Security Team
University of Pittsburgh
Medical Center
DEPLOY
Network security is a vital part of your business, and as a result, there’s a close eye on the project’s
budget, timeline, and value. It’s more than just getting the right security, it also means enabling the
business to get access to the applications they need safely. Take full advantage of your investment
in the next-generation firewall by implementing the features that you need right from the start.
With Solution Assurance Services, customers achieve faster time to production, while reducing the
risk of disruption, through the proper implementation of the next-generation firewall in order
to make your project a success.
Consulting Services: Experienced consultants follow proven methodologies to manage the
deployment process. The consultant will map the most important product capabilities and best
practices for your business needs, implement them on time, and unlock the full value of your
investment.
Training and Certification: Training and certification programs will put your team specialists
confidently in the driver’s seat from the beginning. Proper education will reduce ramp up and
implementation time, and eliminate mistakes that might otherwise occur from on-the-job
learning and experimentation.
Start your deployment with Solution Assurance Services in order to get best practices, maximum value and
proper training.
PA L O A LT O N E T W O R K S : S o l u t i o n A s s u r a n c e s S e r v i c e s O v e r v i e w
MANAGE
Once the next-generation firewall is placed into production, it’s the start of a new set of responsibilities to
ensure that continuous, non-stop protection is available at all times. As business requirements evolve, so
shall network security policies and configurations. New product features introduce new ways to deliver
network security as well. Taking advantage of the latest functionality, reducing exposure to risk, and getting
the help when necessary are all core parts of managing your investment.
Solution Assurance Services helps you manage your deployment through a combination of our customer
care services and educational programs. These offerings help you improve your organization’s ability to
manage the firewall, minimize disruption, and get assistance when needed.
World Class Support: Support from Palo Alto Networks provides top flight access and coverage to
technical support when you have a product issue. Support is available in a number of different formats,
with programs for rapid turn around, and around the clock coverage.
Hardware Replacement: In order to have access to backup equipment, Palo Alto Networks offers a
range of replacement programs. These programs offer services such as 4 hour replacement (in certain
regions) as well as on-site spares. These programs provide protection against downtime, with minimal
disruption.
Technical Account Management: Palo Alto Networks Technical Account Management (TAM)
program provides guidance, oversight, and customer advocacy for business critical and complex
environments. The technical account manager ensures customers receive optimal technical support,
proactive communication, advanced planning for upgrades and new releases, and prescriptive guidance
to manage your systems.
With Solution Assurance Services, mitigate the risk of downtime, minimize disruption, and maximize
effectiveness. Complement your deployment with management services to protect your investment in the
next-generation firewall and to keep it running smoothly.
OPTIMIZE
Security teams never rest on their laurels. They are always looking for ways to make improvements and
make their security projects do more. New business needs drive new requirements, and organizations must
continue to adapt. With this in mind, Palo Alto Networks offers Solution Assurance Services to deliver
ongoing improvement to a next-generation firewall deployment through a combination of industry and
product expertise, and best practices knowledge.
Product Health Check: Product specialists help customers proactively identify potential issues,
implementation gaps, and overall performance. The consultant can use the findings in order to report
on the operating conditions, providing insight, and early detection of potential issues.
Product Tuning and Optimization Services: Product specialists leverage best practices from the Product
Health Check guide recommendations for configuration and policy changes, improved analytics,
and more. In the end, customers using this service will achieve greater success and value from their
investment in Palo Alto Networks next-generation firewall products.
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PA L O A LT O N E T W O R K S : S o l u t i o n A s s u r a n c e S e r v i c e s O v e r v i e w
WHY SOLUTION ASSURANCE SERVICES?
Save Time and Reduce Risk: Consulting services, educational programs, and certifications help
customers achieve a fully implemented system sooner, while avoiding pitfalls, and preparing them
to effectively manage the system.
Minimize Disruption: Available technical support services provide the technical assistance to mitigate
problems, and promptly solve any issue that may arise, reducing the impact of product issues.
Get the Most Value from Your Investment, Faster: Network security specialists can help match product
capabilities with your business needs, unlocking the most value for your investment from the beginning.
Solution Assurance Services are available in a number of configurations right sized for your needs, providing
an end-to-end program with modular components. With options suitable for organizations of different
capabilities and complexities, every customer can benefit from Solution Assurance Services to achieve
greater results.
For additional details on each of the materials, please see the following data sheets:
• Palo Alto Networks Consulting Services
• Palo Alto Networks Education Services
• Palo Alto Networks Support Services
3300 Olcott Street
Santa Clara, CA 95054
Main:+1.408.573.4000
Sales:
+1.866.320.4788 Support:+1.866.898.9087
www.paloaltonetworks.com
Copyright ©2013, Palo Alto Networks, Inc. All rights reserved. Palo Alto Networks,
the Palo Alto Networks Logo, PAN-OS, App-ID and Panorama are trademarks of
Palo Alto Networks, Inc. All specifications are subject to change without notice.
Palo Alto Networks assumes no responsibility for any inaccuracies in this document
or for any obligation to update information in this document. Palo Alto Networks
reserves the right to change, modify, transfer, or otherwise revise this publication
without notice. PAN_DS_SA_050613