Carol Davis
Permit Program Manager
TxDMV Motor Carrier Division
200,000+ miles of on-system roadway
51,000+ bridges/structures
Variety of soil types, terrain, weather, structures
85 FTEs prior to TxPROS implementation
Permit volume almost double in 10 years
TxPROS revolutionized operations
Texas Permitting & Routing Optimization System
launched in Aug 2011
Fully Automated Routing & Permitting:
On-demand Workflow Management
Real-time routing
Reporting, financial & performance tracking
Self-issue up to 16’6” tall, 16’ wide, 110’ long & 180k Determined by MCD & we can change
Table driven program functions allow us to change fees,
create/edit permit types in-house without vendor
Customers manage their accounts, financials, reporting
Incorporates spatial data on all On-System
Roadways & 10,000+ Temporary/Permanent
Restrictions
Long-term Collaboration with Internal &
External Customers
Radically changed permitting operations
Rethinking business processes, metrics,
requirements, etc. from the ground up
Will eventually end Saturday/holidays staffing - no
ROI to stay open
54% self-issued from Day 1
56% of all permits FYTD 2013 self-issued
73% percent of all permits that are self-issue
eligible
Down about 10 FTEs & evaluating needs
FY 2011 revenue $114 million
FY 2012 revenue $146 million - up 29%
FY 2013 up 11% - projecting $163 million
Permit Phone Calls Handled
60,000
49,763
48,896
50,000
41,236
39,507
40,000
35,264
34,678
31,360
28,688
30,000
20,000
10,000
0
QTR 1
QTR 2
QTR 3
FY 11
FY 12
QTR 4
Average Telephone Hold Time
FY 2011 vs FY 2012
0%
-5%
-10%
-15%
-21%
-20%
-25%
-30%
-35%
-35%
-40%
-45%
-50%
-55%
-63%
-60%
-65%
-74%
-70%
-75%
-80%
QTR 1
QTR 2
QTR 3
QTR 4
Self-Reported industry type
Generates new
OS/OW data
Allows better
planning to target
maintenance &
construction
dollars
Industry type
allows for industryspecific programs
YTD
Agricultural Products 1.3%
General Construction 24.5%
Geothermal Exploration 0.0%
Government/Military Equipment 0.6%
Houses and Other Structures 0.4%
Implements of Husbandry 0.5%
Manufactured Housing 8.2%
Manufacturing 4.2%
Marine Transportation 0.2%
Mining 0.6%
Oil and Gas Industry 42.7%
Other 7.6%
Portable Buildings 3.1%
Road Construction 3.1%
Telecommunications and Electric Utility 1.0%
Water, Wastewater and Pipeline Industry 0.4%
Wind Energy 1.5%
Resource Commitment
1 existing FTE to manage daily restrictions,
clarify/negotiate with 25 TxDOT Districts,
communicate changes to permit specialists,
districts, customers
3 new FTEs (1 for initial TxPROS development & to
add restrictions, test/manage TxPROS Routing,
Route Tuner, Biannual map updates from ProMiles
Permit Specialists spend time on more complex
permit types
Load height: 15’0
Two restrictions affect the route: IH610 EB to NB going under SH225.
• Loads over 14’3 and up to 16’0 have a driving instruction
• 16’0 max height under SH225 bridge
The instructional statement override:
customer notified to travel in center lane
under SH225. Trip is rerun.
With override the load
takes the shorter route &
the instructional statement
appears on permit.
Height of Load: 16’0
IH20 EB 17’6 max height at FM849
A separate lane for each direction of
travel on IH20 & different height
clearance for each direction.
IH20 WB: 15’6 max height
A separate lane for each direction of
travel on IH20 & different height
clearance for each direction.
Single line for two-way traffic with a different
height clearance for each direction.
Single line for two-way traffic with a different height
clearance for each direction.
Dedicated turnaround lanes each with a height clearance.
Load Height: 14’ takes the south side of LP304.
Load Height: 14’6 with the same origin & destination
takes north side of LP304 to avoid 14’ bridge on
south side.
No centralized tracking prior to Jan 2012
Priority shift
Developed processes for tracking, analysis &
communication
Collaboration between
TxDOT Bridge Division & District Offices
TxDMV Motor Carrier & Enforcement Divisions
93 reported incidents 2007 - 2011
19 reported incidents Aug 2012 - May 2013
89% Permitted
58% Off-Route
#1 Factor – 89% either didn’t read permit,
didn’t follow permit instructions or off-route
#2 Factor – 11% didn’t have state permit
Average about two per month and $180,000
Continuously improving permit instructions &
TxPROS routing
Generic General Conditions Sheet
Today Permit Conditions are:
Included on permit
Permit & route specific
In route order to minimize confusion