A Comparison of Bundling and Sequential Pricing in Competitive Markets: Experiential Evidence John Aloysius University of Arkansas Cary Deck University of Arkansas Amy Farmer University of Arkansas Department of Information Systems 1 University of Arkansas Fayetteville, AR 72701 [email protected] Department of Economics 1 University of Arkansas Fayetteville, AR 72701 [email protected] Department of Economics 1 University of Arkansas Fayetteville, AR 72701 [email protected] Technological advances enable sellers to identify relationships among offered goods. Sellers can leverage this information through pricing strategies such as bundling and sequential pricing. While these strategies have primarily been studied under monopoly assumptions, the strategies are available to competitive firms as well. This paper reports on a series of laboratory experiments comparing bundling and sequential pricing while varying underlying relationship between the goods in markets where a fraction of buyers comparison shop. The results indicate that sequential pricing is generally as profitable to the seller; however, there is evidence that sequential pricing may be more harmful to consumers than bundling when the goods have complementary values or the buyer’s values are positively correlated. JEL codes: C9, D4, L1 Keywords: Pricing Strategy, Bundling, Sequential Pricing, Experimental Methods * The authors with to thank Scott Burton, Yongmin Chen, Robert Letzler, Donald Lichtenstein, John List, Bart Wilson and participants at the FTC Conference on Microeconomics, the Southern Economic Association Annual Meetings, and a seminar at Chapman University for helpful comments and suggestions on an earlier draft of this paper. Financial support from the Center for Retailing Excellence and the Information Technology Research Institute, both of the Sam M. Walton College of Business, is gratefully acknowledged. A Comparison of Bundling and Sequential Pricing in Competitive Markets: Experiential Evidence Technological advances enable sellers to identify relationships among offered goods. Sellers can leverage this information through pricing strategies such as bundling and sequential pricing. While these strategies have primarily been studied under monopoly assumptions, the strategies are available to competitive firms as well. This paper reports on a series of laboratory experiments comparing bundling and sequential pricing while varying underlying relationship between the goods in markets where a fraction of buyers comparison shop. The results indicate that sequential pricing is generally as profitable to the seller; however, there is evidence that sequential pricing may be more harmful to consumers than bundling when the goods have complementary values or the buyer’s values are positively correlated. JEL codes: C9, D4, L1 Keywords: Pricing Strategy, Bundling, Sequential Pricing, Experimental Methods Introduction Each basket of goods purchased at many major retailers is recorded.1 This vast volume of data enables retailers to indentify the underlying distribution of buyer values and the relationships between those values through data mining techniques. Some goods are complements (customer values for the bundle are greater than the sum of the values for the individual products) and in other cases the goods are substitutes (customer values for the bundle are less than the sum of the valuations for the individual products). For example a computer and a printer are complements since customers have added utility for a printer when they have computer and vice versa. Separately, individual buyers may have positively or negatively correlated values for two goods. For example, someone interested in a given topic is likely to have a high value for books on that topic, while an uninterested person is likely to have low values for the books. Additivity between values for two goods and the correlation of values for two goods are distinct concepts. Again referring to the book example, two books covering the 1 Sellers can also connect different baskets to the same customer through “rewards” or “preferred customer” programs or through credit card information. Online retailers have additional methods including the use of cookies to track customers. Cookies also enable sellers to identify comparison shoppers (see Deck and Wilson 2006 for a discussion of the pricing implications for this type of tracking). 1 same content may be substitutes whereas two books presenting different perspectives on the topic may be complements. With an understanding of buyers’ values, multi-good sellers choose a portfolio of prices in order to maximize profit. For example, a seller can engage in pure components pricing by setting a single price for each good. Alternatively, a seller could engage in mixed bundling by offering standalone prices for the individual goods as well as a price for a bundle of goods.2 Bundling has a long history in the economics literature, going back to Stigler (1968). Adams and Yellen (1976) develop the now common modeling framework and demonstrate how mixed bundling could increase monopoly profits even with independent goods. In their interdisciplinary survey of bundling, Stremersch and Tellis (2002) make two pertinent observations. First, the literature has focused primarily on profit maximization by a monopolist (p. 60).3 Second, one of the most promising areas of further research appears to be the impact of competition on the impact of bundling (p. 71). They also highlight the distribution of customer conditional reservation prices as the likely predominant condition for optimality of bundling. While, academic analysis has primarily focused on monopoly sellers, competitive firms commonly use price bundling as a strategic marketing tool. Be it consumer durables (e.g., computers and printers), consumer packaged goods (e.g., a shrink wrapped package of shampoo and conditioner), services (e.g., cable TV and internet), firms use bundling as a means to improve measures of business performance including profits and market share. As an alternative strategy to bundling, Aloysius, Deck, and Farmer (2009) introduce the notion of sequential pricing with discrimination, where sellers observe the order in which buyers are quoted prices and condition subsequent prices on previous purchase decisions. New technologies such as item level Radio Frequency Identification (RFID) tags allow a seller to track which items a customer intends to purchase (and thus which ones they do not) and adjust prices accordingly as a shopper moves around a store.4 Online retailers can use electronic 2 The term pure bundling refers to the case where the seller only offers the goods in a bundle. McAfee, McMillan, and Whinston (1989) extend their monopoly results to a duopoly. Chen (1997) analyzes a situation in which firms compete in a duopoly for a single product and the firms also produce other products under conditions of perfect competition. Bakos and Brynjolfsson (2000) show that bundling low marginal cost goods in competitive environments can produce economies of aggregation, even without economies of scale or network externalities. 4 RFID technology is currently being used to improve the efficiency of the supply chain by tracking palates as they move through the distribution process. Retailers including Sam’s Club are pursuing individual item RFID tagging 3 2 “shopping carts” in a similar manner. The same technology that enables Amazon to make a recommendation based upon search history also enables it to charge a premium (or offer a smaller discount) to buyers who are more likely to have a high value for the item. Aloysius, et al (2009) report that sequential pricing generates greater monopoly profit than mixed bundling when the goods are either close substitutes or have highly positively correlated values. The theoretical complexity of monopoly bundling or sequential pricing, as discussed in the next section, is exacerbated under competition where some customers comparison shop. This intractability does not preclude retailers from engaging in these practices nor should it discourage researchers from studying the practices’ implications. As described by Smith (1994), laboratory experiments provide a means for establishing empirical regularities and comparing institutions and environments. That is, through experiments we can identify how market outcomes change as a function of changes to the value structure and the pricing strategy of the sellers. Further, this type of research does not rely upon the auxiliary assumption of fully rational agents, the appropriateness of which has been called into question by recent research (e.g. Ellison 2006). Our paper uses controlled laboratory experiments to explore the implication of bundling and sequential pricing in competitive markets. The remainder of the paper is organized as follows. The next section reviews the relevant literature providing mathematical detail where useful for our experimental study. The third section extends the theoretical development to the case where some customers comparison shop a la Varian (1980). The fourth section describes the experimental design and the fifth section presents the findings. As a prelude to the results, we find that sequential pricing is generally as profitable to sellers as bundling, but sequential pricing can be more harmful than bundling in some environments. In all cases, the symmetric Nash equilibrium bidding strategy does not accurately describe aggregate behavior. A final section contains concluding remarks. Bundling and Sequential Pricing (Weier 2008). The technology is touted as a means of avoiding stock outs and reducing theft. This technology, in conjunction with smart shopping carts, will also enable bricks and mortar stores to offer the same types of recommendations and detailed product information that is available online. United States Patent 5729697 is for just such a smart shopping cart. This technology could move prices from the physical shelf to the shopper’s private monitor. 3 The core theoretical work on product bundling is due to Stigler (1968), Adams and Yellen (1976), Schmalensee (1984) and McAfee, McMillan and Whinston (1989).5 The general result is that customers with a high degree of asymmetry in product valuations will buy an individual product that they favor, while customers with less extreme product valuations will buy the bundle. This allows a seller to raise single item prices without losing all of the displaced customers (as some buy the bundle). The literature on bundling is beginning to clarify optimal pricing strategies, issues related to effective deployment of those strategies, and the environment in which these strategies may be deployed (Guiltinan 1987, Simon and Dolan 1998, Estelami 1999, Noble and Gruca 1999). From a marketing perspective, Mulhern and Leone (1991) analyze retail pricing and promotion strategies while Venkatesh and Mahajan (1997) examine strategies for marketing products using their branded components. From an information systems perspective, Bakos and Brynjolfsson (1999) and Hitt and Chen (2005) study strategies for pricing a large number of information goods. Nettesine, Savin, and Xiao (2006) present a stochastic dynamic program that analyzes the problem of dynamically selecting complementary products, as well as the problem of pricing products to maximize profits. Venkatesh and Kamakura (2003) present an analytical model of contingent valuations and find that the degree of complementarity or substitutability determines whether products should be sold as pure components, pure bundles, or mixed bundles. They also find that typically, complements and substitutes should be priced higher than independently valued products. In their model, a customer has a value for good A, , and for good B, . The customer’s value for buying both goods depends upon the degree of substitutability or complementarity, θ, so that . With mixed bundling, the customer simultaneously observes the prices of PA , PB , and PAB . The customer will purchase the bundle if vAB - PAB > max (0, vA - PA , vB - PB ) with similar conditions holding for purchasing items A 5 There are three main arguments as to why firms would bundle, relying on exploitation of market power. One reason is as a form of price discrimination. Another is as an entry-deterrent strategy (see Nalebuff 2004). A third is that a firm leverages market power in one market to capture a greater share of a more competitive market (see Caliskan et al. 2007 for a discussion of this literature as well as an experimental test of such models). In this paper we are focusing exclusively on the first reason. 4 and B separately. A buyer who cannot obtain a non-negative surplus from making a purchase will not buy anything and earn 0. The monopolist produces each item at constant marginal costs of cA and cB respectively. Given the framework above, now consider a seller’s price setting problem. We introduce the i notation RAi , RBi , and R AB to denote the region of possible buyer values from which a buyer i . Of course, these would choose to purchase A, B, and the bundle AB given PAi , PBi , and PAB regions depend upon the joint distribution of preferences. Therefore monopoly profit is given by Πm = ( PA ‐ cA) m ∫∫ f (v A ) f (vB ) + ( PBm ‐ cB) RAm ∫∫ f (v A m ) f (vB ) + ( PAB ‐ cA‐ cB) RBm ∫∫ f (v A ) f (vB ) . m RAB The optimization problem is conceptually straight forward. Differentiating the profit function with respect to PA , PB , and PAB .yields three first order conditions which must be satisfied simultaneously. While a general solution is unattainable, Venkatesh and Kamakura (2003) use a uniform distribution and numerically solve for the solution. In contrast to bundling where prices are set simultaneously, Aloysious, et al. (2009) introduce sequential pricing where customers observe one price at a time. Without loss of generality, one can assume that the good A purchase decision is made first. They consider two cases: one in which the seller sets a single price for the second good and one in which the seller can condition the price of the second good on the purchase of the first good. In the case where the seller prices good B without information regarding the purchase of A, the consumer will buy A iff PA ≤ vA. A consumer who chooses not to purchase A will buy B iff whereas if A was purchased, then the consumer will buy B iff , which can be expressed as . When the seller sets PB, he or she knows the probability that A will have been purchased, conditional on the price of A and the distribution of preferences. Thus, the seller sets the price of A knowing the probability A will be bought and therefore, how that probability will affect the subsequent purchase of B. Solving the problem in reverse, the seller sets the price of B conditional on the chosen price of A and the corresponding probability that A was purchased. This yields the optimal price of B as a function of PA. Given that response function, the seller maximizes expected total profit as a function of the prices, where PB=f(PA). 5 Aloysious et al. (2009) work through the exercise in the case of uniform distributions. and Specifically, when , the two period expected profit maximization problem written as a function of PA is = where the terms are profit from customers who buy only A, only B and both goods, respectively. Aloysious, et al. (2009) present numerical solutions for the optimal prices as a function of θ. If instead the seller can condition the good B price on whether or not the consumer has purchased A, then there will be two separate optimal response functions for setting the price of good B depending on whether good A was purchased or not. Each case yields an optimal expected profit from the sale of B, ant the seller will take these optimal responses and corresponding profits into account when setting PA. Using the uniform distribution and the implied probability of a purchase of subsequently purchasing good B depending upon PA, Aloysious, et al. (2009) show that the profit maximization problem in terms of PA becomes The novelty of sequential pricing as described by Aloysious, et al. (2009) is that the information regarding the intent to purchase one item is used to price another item on the same shopping experience without having to identify the customer. Other studies of dynamically priced goods have been confined to single goods and do not consider cross category effects on other goods. Cope (2006) presents dynamic strategies for maximizing revenue in internet retail by actively learning customers’ demand responses to price. Zhang and Krishnamurthi (2004) provide a decision support system of micro-level promotions in an internet shopping environment, that provides recommendations as to when, how much, and to whom to give price promotions. The system derives the optimal price promotion for each household, on each shopping trip by taking into account the time-varying pattern of purchase behavior and the impact of the promotion on future purchases. 6 There are several examples of sellers using customer behavior to infer preferences, and using that information either to drive revenues or for customer relationship management. Montgomery et al. (2004) show how clickstream data about the sequence of pages or path navigated by web buyers can be used to infer users’ goals and future path. There is a literature on behavior-based price discrimination (for a survey see Fudenberg and Villas-Boas 2006) in which firms use information about consumers’ previous purchases to offer different prices and/or products to consumers with different purchase histories. Empirical data shows that even the information contained in observing one historic purchase occasion by a customer boosts net target couponing revenue by 50% (Rossi et al. 1996). Better ability to predict preferences has been shown to potentially reduce price competition (Chen et al. 2001). Acquisti and Varian (2005) show analytically that it is optimal to price so as to distinguish between high-value and low-value customers. There is empirical evidence that competing firms have been able to price discriminate profitably by charging different prices across consumer segments (Basenko et al 2003). Moon and Russell (2008) develop a product recommendation model based on the principle that customer preference similarity stemming from prior purchase behavior is a key element in predicting current purchase. These studies exploit customer revealed preference for a good in order to set prices for future purchases of that good. A Model of Competition The previous work addresses bundling and sequential pricing for monopolies only, so in this section we extend the analysis of Venkatesh and Kamakura (2003) and Aloysious et. al. (2009) to examine these pricing strategies with competition. To introduce competition into multiple product markets, we follow Varian’s (1980) model of informed and uninformed buyers. We assume that a fraction 1- α of the customers are fully informed of all competitor prices. These comparison shoppers can be thought of as those people that seek out price information, say by looking at advertisements in print media or by using pricebots or other online price comparison tools. The remaining customers visit a single seller. These loyal buyers may be considered to have an idiosyncratic preference for a given seller, high search or travel costs, etc. 7 Each of the n firms acts as a monopolist to the α/n customers who are loyal to that seller, but the seller is unable to determine which customers comparison shop and which do not.6 The problem faced by an uninformed potential customer with values vA, vB, vAB, who i observes simultaneously the prices of PAi , PBi , and PAB from seller i, is straightforward. The i customer will purchase the bundle AB if vAB - PAB > max (0, vA - PAi , vB - PBi ). Similar conditions hold for purchasing items A and B separately. A buyer who can obtain a non-negative surplus from making a purchase will not buy anything and earn 0. The problem faced by an informed customer is more complex. The informed customer i will purchase the bundle AB from seller i if vAB - PAB > max (0, vA - PAi , vB - PBi , vA - PAj , vB - PBj , vAB - PABj ) ∀j ≠ i, with similar conditions holding for purchasing item A only or item B only. Any tie between sellers is assumed to be broken randomly. Therefore, an informed buyer makes the best decision from the 3n+1 choices and cannot create a bundle by purchasing components from different sellers.7,8 Let Πm denote the expected profits that a monopolist would earn from setting the monopoly prices. Since a firm could simply act as a monopolist to its loyal, uninformed customers, any competitor can guarantee itself a security profit of αΠm /n. We first note that there are no pure strategy equilbria nor are there any mass points in the symmetric mixing distribution because the probability of a tie would lead some seller to cut its price or revert to monopoly pricing. Any strategy in the support of the mixed strategy equilibrium must generate the same expected payoff which we denote by Π* where Π*≥ αΠm /n. If every strategy generates Π* by definition of a mixed strategy, then the expected value of the entire game will also be Π*. Thus, the joint distribution function g ( PA , PB , PAB ) that characterizes the equilibrium must satisfy: ∫∫∫ g ( P , P , P A B AB i ) ×E(Π| PAi , PBi , PAB )= ∫∫∫ g ( P , P , P A B AB ) ×Π* = Π* (1) 6 See Deck and Wilson (2006) for theory and experiments regarding the ability to track customers in a single good market where some customers comparison shop. 7 Buyer behavior must be individually rational so the buyer has the option to buy nothing. 8 Perhaps travel or time costs make visiting multiple stores prohibitive or slight differentiation makes products from different sellers incompatible. 8 Venkatesh and Kamakura (2003) show that for general θ a closed form solution does not exist in the relatively simple monopoly problem. We do note that if α = 0 then there is no i m = PAB ∀i. competition and the equilibrium is for PAi = PAm , PBi = PBm and PAB Of course, the monopoly prices are a function of f(vA)f(vB) and θ. On the other hand, if α = 1 and all customers i = cA+ cB ∀i. comparison shop, the equilibrium is PAi = cA, PBi = cB and PAB Without directly solving for g ( PA , PB , PAB ) we can identify price strategies that are not in the support of the symmetric mixed strategy equilibrium. Since a seller could focus exclusively on its uninformed customers, if g ( PA , PB , PAB ) > 0 then it must be that the strategy ( PA , PB , PAB ) generates a profit of at least (αΠm/n) / (1 - α+α/n) from loyal shoppers where the denominator is the probability a firm is visited either by an informed or an uninformed shopper. Any time a seller chooses a price that generates less profit, it is direct evidence that the seller is not playing the symmetric mixed strategy Nash equilibrium. As we will discuss in the experimental results, there is compelling evidence that subjects in fact do not play the symmetric Nash equilibrium strategy. The competitive markets with sequential pricing are similar. With or without discrimination, loyal customers visit one seller, make a good A purchase decision, and then observe a possibly conditional price for good B. By contrast, comparison shoppers first observe the price of good A from each seller and then visit the seller offering the largest non-negative buyer surplus from good A (i.e. comparing vA- PA across sellers and visiting the seller offering the best deal if it beats buying nothing and receiving a surplus of 0), with ties between sellers again broken randomly. Comparison shoppers who purchase good A then observe the possibly conditional good B price of that specific seller and make a purchase if it increases their buyer surplus (i.e. (1+θ)(vA + vB) - PA - PB > vA - PA for the nondiscriminatory case and (1+θ)(vA + vB) PA - PB|A > vA - PA with discrimination). Informed customers who do not purchase good A never visit a seller and thus never have the opportunity to purchase good B. One could assign the informed buyer that does not purchase A to a randomly selected store, but this approach is unappealing without a compelling reason why the buyer would observe the store’s website or go visit the physical location in such situations. We believe that this potential loss of customers is an important implication of using a sequential pricing strategy that was not apparent from previous theoretical research on monopolies, but is nonetheless a real issue for competitive firms; 9 i.e. when pricing good A, the possibility of lost customers in market B factors into the pricing decision. Again, there is no pure strategy equilibrium nor are there mass points in the symmetric mixed strategy equilibrium. As before, a seller could focus on its loyal customers and earn a profit of least αΠm/n, where Πm now denotes monopoly profit under the appropriate form of sequential pricing. The equilibrium is again characterized by an equation similar to (1), but where g (•) is only over PA as the good B prices are determined by PA. As before, any price strategy that does not generate an expected profit of least (αΠm/n) / (1-α+α/n) cannot be supported in equilibrium. Further, to be consistent with equilibrium behavior it must be that the sellers are playing the optimal good B price response(s) to the chosen PA. In the event that the firm can condition the price of good B on the purchase of good A, the optimal prices are the same here as under monopoly. When sellers cannot set conditional prices, the optimal good B price will differ from the monopoly case; this situation involves a change in the probability that a customer observing PB will have purchased good A due to the existence of comparison shoppers. Ultimately, there is once again compelling evidence that subjects do not play the symmetric mixed strategy Nash equilibrium. Experimental Design To explore the impact of bundling and sequential pricing in competitive markets, a total of 36 laboratory sessions were conducted. The sessions consist of 4 replicates of each of the 9 treatments in a 3×3 between subjects design. The first factor of the design is the relationship between two experimental goods, A and B. In the “independent values” condition, the buyer’s values for the two goods are independent and the value of the bundle made from purchasing both goods is the sum of the values of the separate items (i.e. θ = 0). Specifically, vA ~ U[0,100] and vB ~ U[0,100] in the independent values case. For the “complements” condition, the single item values are the same as in the previous case but the value from buying both items is 1.3(vA + vB), that is θ = 0.3. The third condition involves positively “correlated values,” where vA and vB are jointly distributed according to the density function f(vA,vB)= 10 for vA, vB integers ∈ [0,100]. For this distribution the correlation is ρ = 0.5.9 Bundle values are additive in the correlated values condition (i.e. θ = 0). This distribution is admittedly arbitrary, as is the uniform distribution; however, this distribution has the advantage of being easy to describe to subject sellers.10 The second factor in the experimental design was the pricing strategy available to the sellers. In the “Bundling” condition seller i could post PA, PB, and PAB for good A alone, good B alone, and the bundle consisting of goods A and B, respectively. Notice that sellers could engage in pure bundle pricing by setting PAB < PA, PB and could engage in pure components pricing by setting PAB = PA + PB. In the “Sequential Pricing with Discrimination” condition sellers could post PA for good A and PB|A and PB|¬A for good B depending on whether or not the buyer purchased good A. In the “Sequential Pricing without Discrimination” condition sellers could post PA and PB for goods A and B, respectively. Note that sequential pricing without discrimination is not the same as pure components pricing because while the seller does not observe behavior, the buyer will not observe the price of B at the time the decision is being made to purchase good A. This timing difference for buyers generates different pricing strategies for sellers. Each session involved n = 4 seller subjects posting prices for 750 paid market periods.11 In each period a new buyer would visit the market having drawn a realized value pair (vA, vB) from the appropriate distribution and make a purchase decision. Since buyers make one purchase decision, there is no incentive for them to not truthfully reveal their willingness to buy. Therefore, the buyer role was automated, a common practice in posted offer market experiments where demand withholding is not a critical element of the design (see Davis and Holt 1993). With this buyer automation, each period lasted only 3 seconds. The use of nearly continuous posted offer markets provides considerable seller experience and “improve[s] the drawing power 9 The correlations in the Baseline and Complements conditions are both ρ = 0. The distributions used in the laboratory are consistent with those used in the numerical monopoly analysis of Aloysius, et al (2009). Chen and Rirodan (2008) use a similar construction for analyzing monopoly and oligopoly behavior over a uniform distribution over two dimensions with correlation. In their problem each firm sells a single good. 11 Subjects did not know the total number of periods in the experiment nor were the practice periods singled out for the subjects. Subjects did know the total length of the session, but typically the experiments finished well before the allotted time had expired. 10 11 of underlying equilibrium predictions.” Davis and Korenok (2009, p. 465).12 Our choice of n is somewhat arbitrary; however, previous experimental work has suggested that 4 firms are sufficient to avoid collusion (see Holt 1995, p. 407). Following Varian (1980) the markets consist of two types of buyers. Loyal (or uninformed) customers account for α = 80% of the market so each seller served as a monopolist to α/n = 20% of the market. Comparison (or informed) shoppers account for 1 - α = 20% of the market. A buyer’s type is independent of its (vA, vB) realization. Therefore, conditional on a particular seller being visited, there is a 50% chance that the seller is in direct competition for a comparison shopper. Thus, as described in the previous section, no subject seller should select a set of prices that generate less than Πm/2. With the chosen parameters, it is straightforward (although tedious) to calculate optimal monopoly prices and profits for each treatment and thus the security profits. These security profits drawn from Aloysius, et al. (2009) are presented in Table 1. While the profit differences in Table 1 are not nominally large, these profits are per period expected profits, and our sellers are competing for 750 periods. Subject sellers could adjust their prices at any point during the experiment and received feedback about the prices charged and profit earned by each rival after every period. During the experiment, subjects had an onscreen tool that would identify which potential uninformed customers would buy each good and the expected profit based upon a subject specified pricing strategy.13 This tool is shown in Figure 1 for the Sequential Pricing with Discrimination and Positively Correlated Values treatment. Value combinations that would lead to purchases of good A only were shaded in yellow while value combinations that would lead to the purchase of good B only were in blue. Value combinations such that the person would buy both A and B were shaded green. Combinations for which the person would not buy anything are white and areas shaded black could not occur given the distribution of values. A subject could click on an area in the diagram on the right and the diagram on the left would focus on the specified area revealing the actual buyer values in that region. For simplicity, the marginal cost of producing both types of goods was cA = cB = 0, and therefore profit and revenue are identical. 12 See Deck and Wilson (2006) and Deck and Wilson (2008) for other studies using nearly continuous posted offer experiments. 13 A similar tool for the comparison shoppers would require that subjects specify price vectors for each of their rivals, a task that was viewed as being overly cumbersome. It is possible that this design tool led subjects to be overly focused on loyal customers; however, the results suggest that this is not the case. 12 Subjects were recruited from undergraduate courses at a state university. While many of the participants are in the business school, students from other disciplines participated as well. The students were recruited directly from classes and through the laboratory’s subject database. Some of the subjects had prior experience in experiments; however, none had previously participated in any related experiments. Each laboratory session lasted 90 minutes, including approximately 30 minutes for the self paced written directions and the completion of a comprehension handout.14 After completing the handout, responses were checked by an experimenter and any remaining questions were answered. Once all of the participants were ready, the actual experiment began. At the conclusion of the experiment, subjects were paid based upon their earned profit at the rate $400 in profit = US $1. The average salient payment was approximately $18.00. Participants also received a fixed payment of $7.50 for arriving on time and participating in the study. Subjects were paid in private and were dismissed from the experiment once they had collected their money. Multiple sessions occurred concurrently in the laboratory to prevent subjects from being able to identify which other participants were sellers in the same market. Experimental Results The analyzed data consist of 72,000 market pricing decisions.15 Figure 2 shows the average realized seller profit by session for each of the nine treatments. Figure 3 shows the distribution of price choices for each treatment. Of course, observations from the same subject or even from the same session are not independent. Therefore, linear mixed effects models are utilized to control for the repeated measures present in the data at the period level. Nonparametric permutations tests are utilized for comparisons at the session level since each session is independent. <<Insert Figure 3 Here>> 14 Copies of the directions and the handout are available from the authors upon request. 500 periods per subject × 144 subjects = 72,000 market decision periods. The last 500 periods of each session are used in the statistical analysis to control for learning effects. 15 13 We first note that all of our competitive markets generate greater consumer surplus and lower profits than under monopoly. It is not surprising that by introducing competition into these environments surplus is redistributed from sellers to buyers. However, in this setting there are only 4 sellers and 80% of customers are loyal, leaving only 20% of the population of consumer over which to compete. Even with such a small degree of competition, these pricing strategies do not seem to protect sellers from competitive losses. We see this very clearly in the sequential pricing game where sellers dramatically lower the price of good A in order to be able to compete in the good B market. Below we analyze each pricing strategy, but it is important to note that one of the main contributions here is to adapt these strategies to a competitive environment. In so doing, it is clear that these seller strategies do not seem to harm consumers by protecting sellers from the effects of even a small level of competition. The next question is how bundling and sequential pricing compare. The results are discussed in separate subsections for each value relationship (independently valued goods, positively correlated goods, and complementary goods). Within each subsection we report a series of results. First we compare the seller profit, buyer surplus and overall efficiency across pricing strategies.16 Next we summarize the pricing decisions for each pricing strategy. Given the structural differences between sequential pricing and bundling, we evaluate bundling separately, but we do compare the other two strategies directly to evaluate the effect of discrimination. We do not make comparisons across environments because the total surplus available differs and this relationship is not a choice variable for sellers. The final subsection discusses the consistency of behavior with the symmetric Nash equilibrium mixed strategy. The Case of Independently Valued Goods Based upon the permutations test, seller profit is significantly greater with bundling than with sequential pricing without discrimination (p-values = 0.043), but does not differ between 16 Efficiency is measured as the percentage of the total possible gains from trade that were actually realized. In these markets, a trade is fully efficient is the buyer purchases both goods A and B since the values are non-negative and the costs of production are 0. 14 bundling and sequential pricing with discrimination (p-value = 0.429) or between sequential pricing with and without discrimination (p-value = 0.514) despite the fact that security profits are 10% greater under bundling than either sequential pricing strategy. The results indicate that there is no significant difference between pricing strategies with respect to buyer surplus or efficiency. Table 2 provides the results of permutation tests for comparing the welfare measures across pricing strategies. Sellers in the bundling treatment could engage in mixed bundling, pure components, or pure bundling. Overwhelmingly, they engaged in mixed bundling (83% of observations) and rarely engaged in pure component pricing (3% of observations). Given the symmetry of the market, it is reasonable to expect that sellers in the bundling treatment would set PA = PB, and in fact this is what was observed.17 Therefore, we combine the single item prices in the left portion of Figure 3 and in reporting that the average single item price was 39.9 while the average price for a bundle was 55.3. The 31% = 1 – 55.3/(2×39.9) bundle discount is similar to the 35% offered under monopoly. These prices represent the typical price that a loyal uninformed customer would observe. For comparison shoppers, the average minimum single item price fell to 27.6 and the lowest bundle price fell to 37.0 (a bundling discount of 33%). For both sequential pricing conditions, good A prices tend to be much lower than good B prices, as sellers are competing for customers via good A prices (see Figure 3). There is also evidence of subjects using a leader pricing strategy, as a substantial proportion of sellers (regardless of whether or not they could price discriminate) priced at or close to marginal cost.18 In this environment of independently valued goods, the ability to price discriminate should not be exercised when sellers are engaging in sequential pricing as the purchase of good A reveals no information to the seller about the buyer’s marginal value of subsequently purchasing good B. In fact, given the structure of the buyer values, sequential sellers should charge 50 for good B (i.e. PB|A = PB|¬A = 50 with discrimination and PB = 50 without discrimination). Because of this result, there is no reason for the price of good A to differ based upon whether or not sellers could subsequently discriminate. 17 The average difference in the single item prices was less than 1 × 10-10 in all three conditions and not statistically different from 0 in any condition. 18 See Hess and Gerstner (1987) for a discussion of this strategy. 15 The average price of good A is only 18 when sellers cannot base the price of good B on the good A purchase decision as reported in Table 3. This amount increases to 21.6 = 18 + 3.6 when sellers do have the ability to set conditional prices for good B, but as predicted this difference is not significant (p-value = 0.41). Comparison shoppers (panel 3) on average observed a good A price of 6.1 without discrimination and 11.7 = 6.1+ 5.6 with discrimination, a difference that is not significant (p-value = 0.22 in third panel of Table 3). The average price for good B was 33.2 when sellers could not discriminate (second panel of Table 3). This is significantly, less than the hypothesized value of 50 (p-value <0.01).19 The average price of 33.2 is statistically similar to the average good B price of 39.5 = 33.2 + 6.3 observed by buyers known to have bought good A (p-value = 0.27 in second panel of Table 2) and the average good B price of 39.3 = 33.2 + 6.1 observed by those known not to have purchased good A (p-value = 0.28 in second panel of Table 2). Comparison shoppers are quoted an average good B price of 32 in the absence of discrimination and 37.6 = 32 + 5.6 with discrimination, which is not a significant increase (p-value = 0.32 in fourth panel of Table 2). The comparison of the second and fourth panels of Table 3 suggests that the low price seller is not pricing good B differently from its rivals. In general, it seems that sellers are competing in the market for A, and charge higher prices for B, although they fall short of the monopoly price. As predicted, however, pricing behavior does not change when sellers can or cannot discriminate. Across pricing strategies, there is no difference in terms of buyer surplus or overall efficiency, but bundling produces weakly higher profits for sellers. The Case of Positively Correlated Goods In this environment, all three pricing strategies are observed to generate the same profit and buyer surplus (see first two columns of Table 4). For comparison, all three practices generate similar security profits as well (see Table 1). However, unlike what was observed with independent values, in this environment sequential pricing without discrimination reduces overall efficiency (p-value = 0.086). 19 With independent goods, distribution of the marginal values of good B is the same regardless of whether or not the seller attracts comparison shoppers. For this special case PB is the same under monopoly and competition. 16 The distribution of prices by pricing strategy is shown in the middle panel of Figure 3 for this environment. Again, sellers overwhelming choose to engage in mixed bundling (88% of observations) and rarely engaged in pure component pricing (4% of observations). As in the independent values environment, sellers set PA = PB. The average single item price was 31.1 and the average price for a bundle was 45.9. This bundle discount 26% = 1 – 45.9/(2×31.1) is much larger than the 15% offered under monopoly. For comparison shoppers, the average minimum single item price was 18.0 and the lowest bundle price was 28.4 (a bundling discount of 21%). For the sequential pricing treatment, sellers are again engaged in fierce competition setting average prices for good A of 19.7 with and 19.4 without discrimination, a difference that is not significant according to the estimation reported in Table 5 (p-value = 0.96). Without the ability to price discriminate, sellers should charge at least 50 for good B, but they do not (p-value < 0.01).20 With discrimination, sellers should charge a lower good B price to those who have not purchased good A than to those who have. There is some evidence for this behavior as the price for those known to have not purchased good A received a statically lower price for good B than those who could not be observed (p-value = 0.08 in the one sided test).21 Comparison shoppers observed an average good A price of 11.1 with and 8.6 without discrimination, an insignificant difference (p-value = 0.61). For good B, comparison shoppers observed statistically similar average prices of 38.4 with and 33.3 without discrimination (p-value = 0.38). The similarity of these prices with the good B prices observed by loyal customers again suggests that the low good A price sellers were not behaving differently from their rivals. Generally it seems that firms once again compete strongly for good A, but then lower priced sellers do not use that to capitalize further in the good B market. However, there is some evidence that sellers do raise prices when they can observe a purchase of good A, of course, given the low price of good A most purchase good A. Overall, both buyers and sellers are equally as well off across environments, but efficiency is reduced when discrimination is not possible. 20 Given that comparison shoppers only observe good B prices if they purchase good A, the distribution of good B values that a seller faces depends on the posted good A price. The reported p-value is for testing PB = 50. 21 The p-values reported in Table 5 are for the two sided test on inequality, but here we have a one sided alternative hypothesis. While the buyers who were identified as having purchased good A did not receive a statistically different price from buyers in the no discrimination treatment, their prices were nominally lower making them similar to those who were identified as not having purchased good A. 17 The Case of Complementary Goods As before, there is evidence of a negative social outcome from engaging in sequential pricing, in this case with discrimination, as compared to bundling (p-value = 0.071).22 The first column of Table 6 indicates that there is no difference in profits across the three pricing strategies despite the fact that bundling generates a greater security profit (see Table 1). At least nominally, sequential pricing with discrimination is harming consumers, although the effect is not significant in the two sided test reported in Table 6. The price distributions for this environment are shown in the bottom panel of Figure 3. As in the other treatments, sellers predominantly engage in mixed bundling (84% of observations) and rarely engaged in pure component pricing (4% of observations). As in the other environment, sellers set PA = PB. The average single item price was 38.8 and the average price for a bundle was 56.3. This bundle discount of 28% is not too dissimilar to the 35% offered under monopoly. For comparison shoppers, the average minimum single item price was 25.5 and the lowest bundle price was 35.4 (a bundling discount of 31%). The ability to price discriminate did not significantly change the mean or minimum good A prices for the sequential treatments as reported in Table 7 (p-values = 0.98 and 0.27 respectively). However, buyers who purchased good A paid significantly more for good B than those who did not buy good A when sellers could price discriminate (p-value <0.01). This result is intuitive because purchasing good A increases the marginal value of good B. Interestingly, the mean price of good B when sellers cannot conditionally price is similar to the distribution of prices for customers who could be identified as having purchased good A (p-value = 0.89). That is, rather than the practice of price discrimination leading to higher prices for the high valued buyers, it actually leads to a price discount for the low value segment. Again this pattern is reasonable given that the good A prices are set so low that most buyer purchase good A. A similar pattern in observed for comparison shoppers in the bottom two panels of Figure 7. 22 The comparison between bundling and sequential pricing without discrimination would be significant in the onesided test that sequential pricing is harmful. 18 Generally, with complementary goods, buyers are harmed by sequential pricing with discrimination while seller profits are similar across pricing mechanisms. Sellers do seem to be discriminating by charging higher prices to consumers known to have purchased good A. Consistency of Behavior with Symmetric Nash Equilibrium Although we do not have an explicit solution for the symmetric Nash equilibrium mixing distribution for these markets, its support is well defined. As described previously, a firm should never choose a pricing strategy that generates less profit than αΠm/(1‐nα+α) = .5Πm. Therefore any observed behavior that violates this condition casts doubt on predictive power of that equilibrium concept. Before proceeding, it is important to note that these restrictions have very different implications for bundling and sequential pricing. Under sequential pricing the equilibrium condition requires that sellers choose the optimal price(s) for good B given PA. This means the equilibrium support is a surface in the price space for sequential pricing.23 However, since prices are sequential, it is possible for a firm to earn more than the security profit even when pricing good A at cost. With bundling, the bundle price cannot be greater than the sum of the individual prices nor can the bundle price be below the price of an individual item. This means that supportable prices cannot be too low. However, with bundling the equilibrium support is a solid in the three dimensional price space. Therefore, it is not appropriate to make comparisons regarding consistency with the theoretical predictions across institutions The observed behavior indicates that subjects are not pricing according to the predictions of the theoretical model. Subjects in the bundling treatment were not consistent with the symmetric Nash equilibrium mixing distribution in 35% of the baseline independent value observations, 53% of the observations in the positively correlated values treatments, and 42% of the complementary goods treatment. When sellers could sequentially price, but could not discriminate 93% of observations were not consistent with the equilibrium predictions in the baseline case while 83% and 63% were inconsistent in the complements and correlated goods 23 In the cases of positively correlated goods and complements, sequential pricing without discrimination under competition results in a different PB than under monopoly. The optimal price depends upon the probability of the seller setting the lowest PA and thus being visited by the high good A valued comparison shoppers. In both cases the optimal PB is weakly higher than under monopoly since the distribution of VBs stochastically dominates the distribution faced by a monopolist. Therefore, the monopoly PB serves as lower bound for PBs that could be in the mixing distribution and thus in these two cases the observations that cannot be considered inconsistent with the symmetric Nash equilibrium mixing distribution form an area in the two dimensional price space. 19 treatments, respectively. When sellers could price discriminate while sequentially pricing more than 99% of the observations were inconsistent with the equilibrium strategy in each of the three conditions. The reader should bear in mind that the reported percentages are a lower bound on the number of inconsistent choices as there may be some strategies that generate half of security profit and are still not part of the equilibrium support. Conclusions In this paper we extend the analysis of both bundling and sequential pricing to competitive markets where a fraction of customers comparison shop. We characterize the equilibrium, and although it is intractable to solve explicitly, we are able to identify lower bounds on profits that should be generated, and where discrimination is possible we can identify the optimal price of good B conditional on the price of A that was chosen. Through experiments we can observe behaviors in a market where the explicit solution cannot be found. The results of those experiments indicate first, that subjects are not playing according to the predicted Nash equilibrium mixing distribution. Beyond that, we gain some insight into the functioning of these alternative pricing mechanisms. Our results indicate that bundling produces weakly higher profits when goods are independent, but otherwise, sellers obtain the same profits regardless of the mechanisms. 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Security Profits by Treatment Pricing Strategy Value Relationship ρ θ Security Profit =Πm/2 Bundling Independent Values Positive Correlation Complements 0 0.5 0 0 0 0.3 27.6 26.2 35.4 Independent Values Positive Correlation 0 0.5 Complements Independent Values Positive Correlation Complements 0 0 0.5 0 0 0 0.3 25.1 25.6 29.5 0 0 0.3 25.1 25.9 30.2 Sequential Pricing without Discrimination Sequential Pricing with Discrimination Table 2. Comparison of Welfare Effects for Goods with Independent Values p-values for Permutations Tests for Differences between Pricing Strategies Comparison Seller Profit Buyer Surplus Efficiency Bundling vs Sequential Pricing with Discrimination 0.429 0.957 0.249 0.043 0.214 0.657 0.514 0.386 0.257 Bundling vs Sequential Pricing without Discrimination Sequential Pricing with Discrimination vs Sequential Pricing without Discrimination 24 Table 3. Linear Mixed Effects Estimation of Sequential Pricing for Goods with Independent Values Estimate t-statistic p-value Average Good A Pricei Model: PAijt = α0 + α1PDj+ εi + εj + εijt Intercept PD 18.0 3.6 6.23 0.88 <0.01 0.41 Average Good B Pricei Model: PBijt = β0 + β1PDi×BoughtA + β2PDj×(1‐BoughtA) + εi + εj + εijt Intercept PD×BoughtA PD×(1-BoughtA) Estimate 33.2 6.3 6.1 t-statistic 8.28 1.11 1.09 p-value <0.01 0.27 0.28 Estimate t-statistic p-value Minimum Price of Good Aii Model: MinPAjt = γ0 + γ1PDj + εj + εjt Intercept PD 6.1 5.6 1.91 1.24 0.06 0.22 Low A Price Seller’s Good B Priceii Model: PB|MinPAjt = ω0 + ω1PDj×BoughtA + ω2PDj×(1‐BoughtA) + εj + εjt Intercept PD×BoughtA PD×(1-BoughtA) Estimate 32.0 5.6 4.8 t-statistic 8.05 0.99 0.86 p-value <0.01 0.32 0.39 PD is a dummy variable that equals 1 if the seller was operating in a market in which price discrimination was possible and 0 otherwise. BoughtA is a dummy variable that equaled 1 if the price was targeted to people who had purchased good A and 0 otherwise. i indicates that the unit of observation is at the individual level each period. Each session and period is modeled as having a random effect while the treatments are modeled as a ii fixed effect. indicates that the unit of observation is at the market level each period. Each session and period is modeled as having a random effect, while the treatments are modeled as fixed effects. 25 Table 4. Comparison of Welfare Effects for Goods with Positively Correlated Values p-values for Permutations Tests for Differences between Pricing Strategies Comparison Seller Profit Buyer Surplus Efficiency Bundling vs Sequential Pricing with Discrimination 0.643 0.757 0.314 0.371 0.214 0.086 0.500 0.471 0.586 Bundling vs Sequential Pricing without Discrimination Sequential Pricing with Discrimination vs Sequential Pricing without Discrimination 26 Table 5. Linear Mixed Effects Estimation of Sequential Pricing for Goods with Positively Correlated Values Estimate t-statistic p-value Average Good A Pricei Model: PAijt = α0 + α1PDj+ εi + εj + εijt Intercept PD 19.7 -0.3 4.32 -0.05 <0.01 0.96 Average Good B Pricei Model: PBijt = β0 + β1PDi×BoughtA + β2PDj×(1‐BoughtA) + εi + εj + εijt Intercept PD×BoughtA PD×(1-BoughtA) Estimate 39.5 -6.4 -7.7 t-statistic 10.15 -1.17 -1.40 p-value <0.01 0.24 0.16 Estimate t-statistic p-value Minimum Price of Good Aii Model: MinPAjt = γ0 + γ1PDj + εj + εjt Intercept PD 11.1 -2.5 3.19 -0.50 <0.01 0.61 Low A Price Seller’s Good B Priceii Model: PB|MinPAjt = ω0 + ω1PDj×BoughtA + ω2PDj×(1‐BoughtA) + εj + εjt Intercept PD×BoughtA PD×(1-BoughtA) Estimate 38.4 -5.1 -8.4 t-statistic 9.32 -0.88 -1.44 p-value <0.01 0.38 0.15 PD is a dummy variable that equals 1 if the seller was operating in a market in which price discrimination was possible and 0 otherwise. BoughtA is a dummy variable that equaled 1 if the price was targeted to people who had purchased good A and 0 otherwise. i indicates that the unit of observation is at the individual level each period. Each session and period is modeled as having a random effect while the treatments are modeled as a ii fixed effect. indicates that the unit of observation is at the market level each period. Each session and period is modeled as having a random effect, while the treatments are modeled as fixed effects. 27 Table 6. Comparison of Welfare Effects for Goods with Complementary Values p-values for Permutations Tests for Differences between Pricing Strategies Comparison Seller Profit Buyer Surplus Efficiency Bundling vs Sequential Pricing with Discrimination 0.586 0.186 0.071 0.871 0.300 0.142 0.587 0.457 0.729 Bundling vs Sequential Pricing without Discrimination Sequential Pricing with Discrimination vs Sequential Pricing without Discrimination 28 Table 7. Linear Mixed Effects Estimation of Sequential Pricing for Goods with Complementary Values Estimate t-statistic p-value Average Good A Pricei Model: PAijt = α0 + α1PDj+ εi + εj + εijt Intercept PD 13.0 3.4 5.33 0.98 <0.01 0.37 Average Good B Pricei Model: PBijt = β0 + β1PDi×BoughtA + β2PDj×(1‐BoughtA) + εi + εj + εijt Intercept PD×BoughtA PD×(1-BoughtA) Estimate 51.8 -1.0 -17.7 t-statistic 10.80 -0.14 -2.60 p-value <0.01 0.89 <0.01 Estimate t-statistic p-value Minimum Price of Good Aii Model: MinPAjt = γ0 + γ1PDj + εj + εjt Intercept PD 5.4 3.7 2.29 1.11 0.02 0.27 Low A Price Seller’s Good B Priceii Model: PB|MinPAjt = ω0 + ω1PDj×BoughtA + ω2PDj×(1‐BoughtA) + εj + εjt Intercept PD×BoughtA PD×(1-BoughtA) Estimate 53.4 -0.5 -19.6 t-statistic 8.80 -0.05 -2.28 p-value <0.01 0.96 0.02 PD is a dummy variable that equals 1 if the seller was operating in a market in which price discrimination was possible and 0 otherwise. BoughtA is a dummy variable that equaled 1 if the price was targeted to people who had purchased good A and 0 otherwise. i indicates that the unit of observation is at the individual level each period. Each session and period is modeled as having a random effect while the treatments are modeled as a ii fixed effect. indicates that the unit of observation is at the market level each period. Each session and period is modeled as having a random effect, while the treatments are modeled as fixed effects. 29 Figure 1. Onscreen Pricing Tool for Sequential Pricing with Discrimination and Positively Correlated Values Figure 2. Profit and Buyer Surplus by Session Independent Values Correlated Values Complements 125 125 100 100 75 75 75 50 50 50 25 25 25 125 100 0 0 0 125 125 125 100 100 100 75 75 75 50 50 50 25 25 25 0 0 0 150 150 150 125 125 125 100 100 100 75 75 75 50 50 50 25 25 25 0 0 0 Bundling Sequential Pricing 30 Profit Buyer Surplus Monopoly Profit Sequential Pricing with Discrimination without Discrimination 31 Figure 3. Frequency of Prices by Treatment 0.5 0.5 0.4 Price of Good A Price of Good B without A Price of Good B with A 0.4 Single Item Price 0.5 0.4 Values 0.2 0.2 0.2 0.1 0.1 0.1 Bundle Price 0.3 0-10 11-20 21-30 31-40 41-50 51-60 61-70 71-80 81-90 91-100 101-110 111-120 120+ 0-9 10-19 20-29 30-39 40-49 50-59 60-69 70-79 80-89 90+ 0.5 0.4 0.4 0.3 0.3 0.2 0.2 0.2 0.1 0.1 0.1 0 0 0-10 11-20 21-30 31-40 41-50 51-60 61-70 71-80 81-90 91-100 101-110 111-120 120+ 0.5 0 0-9 10-19 20-29 30-39 40-49 50-59 60-69 70-79 80-89 90+ 0.5 0.4 0.4 0.3 0.3 0.3 0.2 0.2 0.2 0.1 0.1 0.1 0 0 0-10 11-20 21-30 31-40 41-50 51-60 61-70 71-80 81-90 91-100 101-110 111-120 120+ Bundling 0 0-9 10-19 20-29 30-39 40-49 50-59 60-69 70-79 80-89 90+ Sequential Pricing with Discrimination 32 0-9 10-19 20-29 30-39 40-49 50-59 60-69 70-79 80-89 90+ 0.5 0.4 Complements 0-9 10-19 20-29 30-39 40-49 50-59 60-69 70-79 80-89 90+ 0.5 0.3 Values 0 0.5 0.4 Correlated 0.3 0 0 Price of Good A Price of Good B Independent 0.3 0-9 10-19 20-29 30-39 40-49 50-59 60-69 70-79 80-89 90+ Sequential Pricing without Discrimination
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