Community Mental Health Journal, Vol. 41, No. 6, December 2005 (! 2005) DOI: 10.1007/s10597-005-6429-0 Some Recovery Processes in Mutual-Help Groups for Persons with Mental Illness; II: Qualitative Analysis of Participant Interviews Patrick W. Corrigan, Psy.D. Natalie Slopen, A.M. Gabriela Gracia Sean Phelan Cornelius B. Keogh Lorraine Keck ABSTRACT: Previous research suggests that consumer operated services facilitate recovery from serious mental illness. In part I of this series, we analyzed the content of the GROW program, one example of a consumer operated service, and identified several processes that Growers believe assists in recovery. In this paper, we review the qualitative interviews of 57 Growers to determine what actual participants in GROW acknowledge are important processes for recovery. We also used the interviews to identify the elements of recovery according to these Growers. Growers identified selfreliance, industriousness, and self-esteem as key ingredients of recovery. Recovery was distinguished into a process—an ongoing life experience—versus an outcome, a feeling of being cured or having overcome the disorder. The most prominent element of GROW Patrick W. Corrigan, Psy.D., Natalie Slopen, A.M., Gabriela Gracia, Sean Phelan are affiliated with University of Chicago Center for Psychiatric Rehabilitation. Cornelius B. Keogh, Lorraine Keck are affiliated with International GROW Movement. Address correspondence to Patrick Corrigan, Evanston Northwestern Healthcare Center for Psychiatric Rehabilitation, 1033 University Place, Evanston, IL 60201, USA; e-mail: [email protected]. This paper was made possible by grant No. SM 52363 from the U.S. Department of Health and Human Services, Substance Abuse and Mental Health Services Administration, Center for Mental Health Services. 721 ! 2005 Springer Science+Business Media, Inc. 722 Community Mental Health Journal that facilitated recovery was the support of peers. Gaining a sense of personal value was also fostered by GROW and believed to be important for recovery. The paper ends with a discussion of the implications of these findings for the ongoing development of consumer operated services and their impact on recovery. KEY WORDS: recovery; rehabilitation; qualitative research. The President’s New Freedom Commission recognized recovery as an essential focus of service programs for persons with serious mental illness (Hogan, 2003; New Freedom Commission on Mental Health, 2003). Services that promote recovery and include the person with disabilities in all facets of intervention are likely to yield greater successes in accomplishing vocational and independent living goals (Corrigan, Faber, Rashid, & Leary, 1999; Rogers, Chamberlin, Ellison, & Crean, 1997). A variety of strategies may foster recovery including Fairweather’s lodge (Fairweather, 1969), psychosocial clubhouses (Beard, Propst, & Malamud, 1982), assertive community treatment (Mueser, Bond, Drake, & Resnick, 1998; Stein & Test, 1980), supported employment (Bond, Drake, & Becker, 1998), and consumer-operated programs. One prominent example of consumer-operated programs is the focus of this study: a mutual-help program called GROW. In Part I of this series (Corrigan et al., 2002), we examined GROW’s program materials and testimonies to determine consensually recurring themes. In this paper, interviews from active participants in the GROW program are examined to cross-validate these themes. Consumer-operated programs are groups of ordinary people with similar problems that come together in places they own and control, places where they learn from each other without need of counselors (Chamberlin, Rogers, & Ellison, 1996; Davidson et al., 1999; Lieberman & Snowden, 1994; Meissen & Warren, 1994; Solomon & Draine, 2001). Examination of the history of consumer-operated programs shows them to have been developed by persons with serious mental illness. Consumer-operated programs are not just another form of clinical treatment (Davidson et al., 1999; Luke, Roberts, & Rappaport, 1994). Clinical treatment reflects a medical model: persons seek out services to resolve symptoms and replace deficits (Corrigan & Penn, 1997). There is a hierarchy between ‘‘healer’’ and person in clinical settings; professional healers are often perceived to have some special power that they use to help patients resolve their problems. The relationship between healer and patient is expected to end, if only temporarily, when symptoms remit. Patrick W. Corrigan, Psy.D., et al. 723 Consumer-operated programs have been likened more to communities with life-long histories (Maton, Leventhal, Madara, & Julien, 1989). Consumer-operated programs provide a caring and sharing community, where the person can find the necessary understanding and recognition that society at large is not able to give. Consumeroperated services place an extraordinary value on peer support, hope and recovery (Van Tosh & Del Vecchio, 2000). Roles in consumeroperated programs are not defined hierarchically; members are peers benefiting from interactions with equals. There are no limits placed on the amount of time a person can be involved in a program. Depending on personal needs, some members come and go from consumer-operated programs while others may stay connected for years, in part because many will have assumed leadership responsibilities within the organization in order to give back help to others in need (Luke et al., 1994). GROW has more than 40 years of experience providing a highly developed mutual-help program to people with the most severe mental disorders. GROW is an educational/mental health organization run by its members and based on group meetings that use a highly structured group method—a written program of recovery and growth to maturity—and a caring and sharing community. GROW began in the 1950’s in Australia when, after discharge from psychiatric hospitals, a few of the founding members briefly attended Alcoholics Anonymous (AA). Although they were not alcoholics, they found in AA the kind of friendly, nonprofessional support for which they yearned. They splintered from these groups to start a 12-step mutual help program for persons with mental illness. GROW now counts more than 800 groups worldwide. The first generation of outcome research on GROW and similar mutual-help programs has been encouraging. Survey studies have shown that participants in these kinds of programs report high satisfaction as well as improved self-concept and well-being (Carpinello, Knight, & Jatulis, 1992; Chamberlin, Rogers, & Elison, 1996; Mowbray & Tan, 1992). Some studies have shown reduced level of psychiatric symptoms after mutual-help (Galanter, 1988) while others failed to find this difference (Kaufman, Schulberg, & Schooler, 1994; Raiff, 1982, 1984). However, several studies showed a significant relationship between using mutual-help and decreased hospitalization (Galanter, 1988; Kennedy, 1989; Kurtz, 1988; Rappaport, 1993). Research also suggests that persons who are participating in mutual-help programs have larger support networks (Carpinello, Knight, & Janis, 1991; 724 Community Mental Health Journal Rappaport et al., 1985) and enhanced self-esteem (Markowitz, DeMasi, & Carpinello, 1996). An important goal of this area of research is to identify the processes that might account for recovery. Note that we purposefully refer to recovery processes rather than therapeutic processes throughout the paper. Members of mutual-help organizations like GROW believe this is an important distinction. ‘‘Therapeutic’’ refers to the efforts of professionals seeking to help patients overcome a disease process. ‘‘Recovery’’ is the goal of mutual help; namely to facilitate innate healing resources so people can overcome their problems. Previous articles have discussed several processes that may be potent in consumer operated services (Chamberlin et al., 1996; Davidson et al., 1999; Kingree & Ruback, 1994; McFadden, Seidman, & Rappaport, 1992; Young & Williams, 1988). Prominent among these is extended social support that comes from peers, social comparisons in this supportive setting, diminished self-stigma, and improved interpersonal skills. Unfortunately, much of the research in this area has been piecemeal and lacked any overarching approach for identifying key processes. In this series of papers, we selected qualitative strategies that combine emergent and grounded theoretical analyses to examine processes (Denzin & Lincoln, 2000; Miles & Huberman, 1994). Wolcott (1992) identified three sources of information as the foundation of qualitative research: (1) written documents that reflect the philosophy and principles of the to-bestudied group (i.e., GROW); (2) verbal interviews with current and past members of the group, and (3) structured observations of the group’s activities. Multiple sources of information about a single group help to triangulate results thereby providing a more reliable and valid set of data. In Part I of this series, analyses of GROW’s Program of Growth to Maturity and written testimonies yielded 13 reliable recovery processes. Prominent among these was being reasonable and decentralizing from self. In this paper, we sought to describe recovery based on interviews with Growers; this is an important effort in its own right because it provides a consumer-based definition of the lived experience of recovery. We then asked Growers what it was about GROW that helped to facilitate recovery. The purpose of these questions was to cross-validate the processes that emerged from the qualitative analysis of program materials and testimonies. Moreover, findings from these interviews might suggest additional processes in GROW that promote recovery. Patrick W. Corrigan, Psy.D., et al. 725 METHODS Fifty-seven people who were active participants in GROW were recruited to participate in 2-hour interviews. Participants, on average, reported they had been involved in GROW for 6.1 years with the range of participation between 3 months and 20 years. They were informed that the overall goals of the interview included learning: ‘‘more about how participation in GROW might affect people’s lives,’’ ‘‘which part of GROW’s organization people find to be the most helpful,’’ and ‘‘your experiences with and perspectives on mental illness.’’ Interviews were fully audio-taped and verbatim transcripts were subsequently produced. Answers to four sets of questions were examined to address the goals of this study. ! ‘‘We want to know how GROW may help people’s personal problems. What kinds of problems do people talk about in GROW?’’ ! ‘‘We’ve been talking about doing well in GROW. How about the idea of recovery? What does recovery mean to you?’’ These two sets of questions were meant to uncover GROWer perceptions on life problems and on what recovery means to them. ! ‘‘What specific parts of GROW would you say contribute most to people doing well in this way?’’ ! ‘‘In what ways, would you say, GROW helps people recover?’’ These questions examined how GROW helps people deal with their personal problems and how it facilitates recovery. Qualitative Analysis The analysis proceeded in two steps. First, trained raters examined the responses to these questions from 12 randomly selected interviews. Pairs of raters independently divided the responses to each question into clusters representing separate ideas; agreement in chunking information into clusters almost approached 100%. Verbatim responses were then transcribed onto individual cards with each card representing a separate category. Two senior members of the research team then consensually sorted the cards into categories that represented common answers to the four questions guiding the study. Two other raters independently sorted the cards into these categories to cross-validate the categories consensually determined by the senior researchers. Kappas representing reliability of these two independent raters were mostly high (ranging from 0.289 to 1.00; mean of kappas is .772). Raters sorted cards into the categories defined by the senior research members between 20.0 and 100.0% (mean = 68.8%) of the time depending on the question. Table 1 summarizes these categories and corresponding statistics. In Step 2 of the analysis, the categories in Table 1 were used to code the remaining 45 interviews. Two independent raters coded GROWer responses to answers to the four questions. Categories in Table 1 were used as codes. In addition, answers to questions about how GROW helps people do well or facilitates recovery were also coded in terms of results of our qualitative analysis of GROW program materials (reported in Corrigan et al., 2002) 726 Community Mental Health Journal RESULTS Table 1 represents the categories of responses to the four questions that emerged from analyzing the interviews of the 12 randomly selected Growers. Kappas and percent agreements representing the reliability of rates in this task were mostly sufficient; in cases where kappas or percent agreements were low, those responses were omitted from subsequent analyses in the study. As shown in Table 1, the 12 interviews yielded 72 unique information clusters (transcribed onto cards and hence called cards hereafter) in response to the question about the kinds of problems Growers discuss. All but 8 of these cards were reliably sorted into 10 response categories. Most common among these were difficulties in family relationships, other interpersonal relationships, cognitive symptoms like obsessions and delusions, and affect-related symptoms like anxiety and depression. Eighty-three cards were generated in response to question two on the idea of recovery. All but 7 were coded into 8 categories; one of these—coping with and accepting symptoms—had poor kappas and percent agreements and, therefore, was removed from further consideration. Recovery was most often equated with self-reliance framed as being industrious which, in turn, coincided with regaining self-esteem. ‘‘Recovery means that people will be able to be on their own, make better choices. . . being able to see that there’s a whole life out there, that there’s purpose, that they can set goals, that they can do things with their life that they never believed possible before’’ (#709). Other common responses to the question of what is recovery included reducing the need for treatment and being cured of illness by returning to the normal life the person had once enjoyed. Fourty-one cards represented responses to the question what about GROW contributed to people doing well. All but two were sorted into seven categories. The most prominent response to doing well was the support of others. Finally, 28 cards generated 5 categories in response to the question regarding what about GROW helps people recovery. One of these categories—learning to cope—had low reliability scores and was omitted. GROW’s caring and sharing community was most often cited as an example of a recovery facilitator. We then used the response categories that emerged from the 12 interviews summarized in Table 1 to code the responses of the remaining 45 interviewees. Results from this effort are summarized in Table 2. As in Tables 1 and 2 lists the four questions guiding this qualitative study along with the number of separate interviewees who Definition N of cards Kappa % agreement Employment Activities of daily living Achieving major life goals Suicide General health problems Treatment Psychiatric symptoms, affect Other interpersonal relationships Psychiatric symptoms, cognition Family relationships The breadth of interpersonal difficulties with parents, siblings, children and other relatives Interpersonal difficulties with people who are not family Symptoms related to the form and content of thought processes; e.g., obsessions and delusions Symptoms related to emotional processes; e.g., anxiety and depression Special concern about harming self Problems with physical health The negative consequences of psychiatric medication and therapy Not having a job or problems at work Basic activities related to hygiene, diet Goals related to independent living and income 4 5 4 2 5 6 8 9 12 9 1 0.748 1 1 0.819 0.647 0.842 0.768 0.9 1 1 0.625 1 1 0.714 0.5 0.75 0.666 0.846 1 Q1: We want to know how GROW may help people’s personal problems. What kinds of problems do people talk about in GROW? (N = 72. n = 8) Category The Categories of Responses to the Four Questions that Emerged from the Card Sort TABLE 1 Patrick W. Corrigan, Psy.D., et al. 727 Definition N of cards Kappa % agreement Never recover Improved relationships Recovery as process Coping with symptoms, Accepting symptoms Cured of illness, Returning to where you started Reduction of treatment Self-reliance, Being industrious, Regaining self-esteem Being able to help one’s self; Able to get a job and accomplish other goals of independent living; Feeling proud about self and optimistic about life No longer needing medication or therapists No longer experiencing psychiatric symptoms or disabilities; Feeling like a previous stage of ‘‘normal life’’ is regained Develop skills to control symptoms; Not being overwhelmed when symptoms recur Interacting better with other people Rather than being an absolute, recovery is a step by step process Believing that one never fully recovers 2 5 7 13 13 11 25 0.556 0.738 0.583 0.374 0.551 0.950 0.658 0.4 0.6 0.444 0.294 0.428 0.916 0.657 Q2 : We’ve been talking about doing well in GROW. How about the idea of recovery? What does recovery mean to you? (N=83. n=7) Category (Continued) TABLE 1 728 Community Mental Health Journal The support from interpersonal relationships The generic program and meetings of GROW Important elements of GROW as the 12 steps and the basic fundamentals of human living Reading the blue book Admit one’s inadequacies and strengths Confidence in one’s future Set goals that yield a sense of accomplishment and well-being 3 4 7 3 2 7 13 Important elements of GROW as the 12 steps and the basic fundamentals of human living Learning alternatives to problems Benefiting from a connection with a higher authority Using one’s helpers optimally Benefiting from the sharing and caring of others 1 11 5 1 6 1 0.611 0.289 1 0.617 1 0.843 0.894 0.787 0.642 0.753 0.816 1 0.615 0.20 1 0.5 0.5 0.75 1 0.666 0.5 0.666 0.71 Each cell in the table that lists one of the four questions has two values in parentheses; (N = the total number of cards in the card sort for that question, and n = the number of cards that were consensually not sorted into categories). Under each question are the consensually identified categories and definitions for each category. The N of cards for that category, kappa representing the independent card sort of two raters, and % agreement (the ratio of cards coded similarly by senior researchers and raters over total possible cards per category) is also included. Cooperating with help Community Learning to cope Spirituality Program philosophy Q4: In what ways, would you say, GROW helps people recover? (N = 28 n = 3) Program literature Self-acceptance Hope and power Healthy decision making The organization Program philosophy Other people Q3: What specific parts of GROW would you say contribute most to people doing well in this way? (N = 41 n = 2) Patrick W. Corrigan, Psy.D., et al. 729 730 Community Mental Health Journal provided relevant answers to the question. Two independent raters then sorted interview responses into categories. Kappas representing inter-rater reliability were sufficient and ranged from 0.71 to 0.77. Table 2 then lists the number of individual interviewees who gave responses consistent with each category. What kind of problems do people talk about in GROW? Most common were interpersonal in nature, both with family members and those not in one’s family. ‘‘People really have difficulties with relationships, whether it’s with another adult, or whether it’s with family, or with friends, there just seems to be a lot of relationship problems’’ (#709). Also fairly frequently reported were concerns with affect related symptoms like anxiety and depression. ‘‘I would say the most common were depression and anxiety’’ (#602). ‘‘They’re in a rut and they don’t see any way out.’’ (#802). Relatively less frequent were concerns about suicide or about the negative consequences of treatment. What does recovery mean to Growers? Similar to the findings in Table 1, self-reliance and corresponding ideas of industriousness and self-esteem were most frequently endorsed as characteristic of recovery. Also, reduction of treatment, cured of illness, and improved relationship were all reported fairly frequently. Almost no participants endorsed the idea that individuals with mental illness never recover. How does GROW help people recover? Once again, support from other people was most frequently reported. ‘‘...the support and friendship that’s offered there, and also people see examples of people who have recovered, who have started in another place and gotten to a different place’’ (#609). Both program literature and the formal GROW organization were also cited as important for recovery. ‘‘Going to meetings and saying the sayings out of the blue book can help people recover’’ (#408); ‘‘we’re learning utilization of the program in our daily living, so we’re learning how to live, how to be well, rather than all those negative maladjustment’s that we have’’ (#501). We coded responses to question 4—what parts of GROW contribute to a person doing well?—in terms of the corresponding categories outlined Patrick W. Corrigan, Psy.D., et al. 731 TABLE 2 Frequency Count of Growers in Remaining 45 Interviews Who Mentioned Category as Answer to Each of the Four Questions Category frequency count Q1: We want to know how GROW may help people’s personal problems. What kinds of problems do people talk about in GROW? (N=42; j=0.77) Family relationships Other interpersonal relationships Psychiatric symptoms; cognition Psychiatric symptoms; affect Suicide General health problems Treatment Employment Activities of daily living Achieving major life goals 18 18 7 14 3 7 3 7 6 9 Q2: We’ve been talking about doing well in GROW. How about the idea of recovery? What does recovery mean to you? (N=42; ?=0.77) Self-reliance; being industrious; regaining self-esteem Reduction of treatment Cured of illness; returning to where one started Improved relationships Recovery as process Never recover 33 16 15 14 13 1 Q3: In what ways, would you say, GROW helps people recover? N=37; j=0.75) Other people The organization Program philosophy Program literature Self-acceptance Hope and power Healthy decision making 20 10 8 13 4 8 4 732 Community Mental Health Journal TABLE 2 (Continued) Category frequency count Q4: What specific parts of GROW would you say contribute most to people doing well in this way? (N=42; j=0.70) Program philosophy Spirituality Cooperating with help Community 20 2 33 0 Categories from Corrigan, Calabrese et al. (2002) Be reasonable Decentralize Surrender to God Grow to maturity Challenge to action Become hopeful Settle for disorder Be ordinary Help others Gain personal value Use GROW Gain insight Accept help 1 2 1 0 3 0 0 3 5 21 1 0 0 Categories were drawn from Table 1. In addition, categories for Question include the recoveryfacilitating processes discovered in our earlier qualitative analysis of the GROW program material (Corrigan et al., 2002). Each Cell in the table that lists one of the four questions has two values in parentheses; (N = the total number of interviews in which responses were made to this question, and? representing inter-rater reliability for assignment of responses to categories. in Table 1 plus the GROW processes that were uncovered in our earlier study on program literature (Corrigan et al., 2002). In terms of response categories listed in Table 1, cooperating with help was cited by more than three quarters of the sample. ...it’s through the caring and the sharing and it’s through the education that is teaching the person how they can control their feelings and their behavior and how they can improve themselves, how their lives can improve by seeing other people Patrick W. Corrigan, Psy.D., et al. 733 in the group improve over a period of time encourages them...’’ (#802). The GROW philosophy as laid out in its literature like the Blue Book was also cited frequently. Only one of the categories that emerged from the qualitative analysis of GROW materials in our earlier study was cited often by interviewees: gain personal value. Personal value again, is one of them. When a person realizes that they are valuable, they often will take better care of themselves, they often when they realize that they’re a connecting link they will socialize. I think personal value is very important to Growers.’’ (#603). DISCUSSION The purpose of this qualitative study was to hear directly from people who participate in consumer operated services what they understand their problems to be and what recovery is? Moreover, we sought to understand how consumer operated services like GROW helped someone to deal with their problems and achieve recovery. Results showed a clear consensus on these issues. In terms of what Growers see problems to be: they identified relationships as being a central concern. They wanted to be able to live more comfortably and intimately with both family members and others. Growers also identified some psychiatric symptoms of concern. These included affect-related symptoms such as depression and anxiety as well as cognitive symptoms like obsessions and delusions. Less common, but nevertheless identified by a significant subset of Growers, were concerns about achieving life goals in terms of independent living and employment. Responses to the question of what is recovery were a bit broader than those related to life problems. Clearly, Growers identified self-reliance as central to the definition of recovery. Regardless of symptoms or disabilities, Growers see themselves as recovered when they are able to be industrious and not be dependent on others. There seemed to be a split on the journey related to self-reliance. Some Growers saw recovery as a cure where symptoms were remitted completely and treatment was no longer needed. Others viewed it as a process, rather than an absolute, a step-by-step movement towards achieving ones life goals. Several elements of GROW seem to foster recovery. Most prominent among these were other Growers, people with whom one can learn from and give to. The caring and sharing community of GROW was repeatedly cited as the single process that facilitates recovery. The program philosophy as outlined in GROW literature like the Blue Book 734 Community Mental Health Journal was also acknowledged as important for recovery. Cooperating with help was identified as essential for overcoming one’s problems. Growers believe the traditional mental health systems made up of psychiatrists and other mental health providers mostly provides an invaluable service which, when adhered to fully, can advance the person’s recovery goals significantly. Findings from these interviews, when compared with our earlier study on GROW materials, suggest that people with serious mental illness believe the concept of recovery is meaningful. They also report that participation in consumer operated services helps people achieve some of their recovery goals. Qualitative research has its limitations however. 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