Job Description
Job Title: Concierge Team – One Park West - Liverpool ONE
Reports to: Head Concierge and Liverpool ONE Support Services Manager
Job Holder:
Lateral Relationships: Rendall and Rittner (Managing Agents) Cleaning Staff,
Liverpool ONE Engineering Manager and Cleansing and Waste Manager.
Role Purpose: The Concierge Team’s principle task is to ensure and maintain the security of the building and maintenance of the common areas so that the
One Park West development is a high-quality, pleasant, secure and clean place to live with the additional objective of minimising accidents to staff, service
providers, occupiers, visitors and members of the public.
Accountabilities/Responsibilities
1.
General: You must maintain a smart professional manner at all times. At all times wear the uniform provided. The site is
manned 24 hours a day, 7 days a week. Time should be allowed for a thorough handover between members of staff at shift
change.
2.
Inspections: There is a need to patrol the internal and external common parts at frequent intervals. The security of doors and
windows should be checked and any defects should be reported to the Managing Agents or to contractors for remedy ASAP.
Water leaks or plant breakdown should be dealt with immediately and emergency service engineers should be called out
where appropriate. All lights should be checked daily and, if necessary, lamps replaced. All door closers should be checked
and adjusted as necessary. All lights in low use areas i.e. plant rooms to be turned off.
3.
Engineering: There is a need to monitor essential plant equipment via the Building Management System to check the
functionality. It may be necessary to reset various items of equipment for which site specific training will be given. There will be
a need to carry out water temperature monitoring at various locations within the building to comply with Health and safety
requirements and legislation.
4.
Cleaning: The Concierge team is responsible for the cleaning staff that carries out the cleaning of all internal common parts,
including the windows, floors, door furniture, handrails and lifts. You should also ensure that the areas around the entrances to
the building and the car park are kept clean and tidy. All rubbish must be disposed of correctly and the large items arranged to
be removed as appropriate. There is also a need to liaise with the Liverpool ONE cleaning and waste manager with regard to
the external façade cleaning.
5.
Deliveries: You are responsible to ensure that all mail is delivered by the postman to the correct mailbox in the reception area,
and where this is not possible to hold these items securely until such time that residents can collect them. Maintain a secure
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Knowledge/Skills/Experience
Essential:
 Experience in Customer
facing environment.
Knowledge of:
 Basic Health and Safety
legislation
 Fire Safety
Desirable
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SIA licensed
Practically minded to deal
with first action engineering
requirements.
record and method of notification and control of all such items. Under no circumstances should deliveries be left in common
areas.
6.
Contractors: Ensure all contractors operate in a safe manner between the hours of 8am and 5pm only unless essential.
Contractors are not allowed to work at the weekend except in an emergency.
7.
Security: All callers or visitors must be identified and verified before being admitted. Visitors must not be admitted to the
building without obtaining verbal confirmation from the resident in question by telephone. Visitors’ and contractors’
vehicles must not obstruct resident parking bays. All occupiers are to arrange supervision of private contractors and cleaners.
Monitoring of all security camera’s whilst on front desk duties.
8.
Health and Safety: You should be fully conversant with dealing with emergency procedures and be able to obtain a thorough
understanding of the layout of the building and a basic understanding and operation of all equipment to be able to provide
practical help in unusual or emergency situations. If you are unsure of how site equipment works, this should be raised
immediately with the Head Concierge or Liverpool ONE engineering manager.
9.
Reporting: All incidents, emergency call-outs etc, should be recorded. Damage to common parts should be recorded and
reported immediately to the Head Concierge or Managing Agent. A detailed and accurate activity log is to be kept by all
members of staff at all times.
10. Consumables Stock control: Ensure that there is sufficient stock of stationary and lamps at all times.
11. Customer Relations: It is essential that you maintain good customer relations at all times, dealing with complaints and the
subsequent action. Ensure that the highest levels of customer care & service are maintained at all times. Bring to the attention
of residents any breaches of in-house rules, leases or other agreements in force at the time. It is essential therefore that each
team member is fully familiar with the Home Ownership Manual which sets out the terms of occupation.
12. Procedure Manuals: Ensure that you are familiar with the procedural manuals ('How to' sheets etc) at Reception. These
should be understood and the instructions within followed - e.g. flushing of toilets in empty apartments, etc.
13. Additional duties: This schedule of duties refers to the main aspects of your work and is not intended to be comprehensive nor
conclusive. Any reasonable additions, amendments or alterations requested for by the Head Concierge or Liverpool ONE can
and will be made as the situation dictates.
14. If at any time you are in doubt about anything or have any questions these should be raised with the Head Concierge/Liverpool
ONE/Managing Agent immediately.
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Behavioural Competencies
Customer/Client Focus
Team Working
Effective Communication
Personal Integrity
Sense of humour
Positive outlook