Soft-ex – Andrew Evans
Bringing intelligence to telecom data
BT One. Communications that unify
Our reputation has
been built on our
focused
commitment to our
clients
Select
clients
Soft-ex - proven market leader
 Preferred BT partner over 10 years
 Competitive VAS differentiator
 Contract renewal – 2020
 In excess of £1M turnover – rebate incentive
 Hosted and Enterprise solutions in portfolio
 10+ years SaaS experience
Through our
partners we have
consistently
delivered first-rate
solutions for over
two decades
Select
partners
 Sales and marketing supporting BT globally
Soft-ex & BT Partnership
Track record:
Core element of the BT One Cloud Proposition
- Over 200K users on HUCS/HCS
- Connectivity to HCS nodes US, UK & APAC
- SFB Showcase globally
Delivering:
 BT with an integrated reporting and billing presentment solution for BT One Cloud
 Visibility to the desk top on call data extracted from Cisco/Microsoft & inventory data from Voss
 Drill down analytics on call usage, extension mobility and UC
Voss integration:
 Inventory reports a devices deployed and types
 Billing for users and collaboration apps into account teams
BT One
Benefits
Benefit to BTGS
 Consolidated web portal for UC analytics billing data files
 Billing data on deployed devices & collaboration apps
 Improved customer experience and online engagement
 Catalyst for client UC migration
 Competitive differentiator for new business/contract renewal
Benefit to BT Customer
 Utility Model – paying for what is deployed
 UC adoption uptake – Identify ROI for UC
 Observations & trends delivered through web interface
 Online asset, policy and device management tool
 Increased control and security
BT One
BT One Cloud
CDR
CMR
Service utilization &
Inventory
Cost Reports
Performance Reports
Infrastructure Reports
Subscriber Profiles/ EM /Devices
Quality of Service
Mean Opinion Scores
Device type, & associated features
Codec used, inventory report
Contextual business
data
Billing data for import
Soft-ex – brings visibility and intelligence to telecom data
Complete Telecoms
Visibility
Fixed & M
Usage
UC Adoption
Extension Mobility
Performance
Call Handling
Alerts for overspend
Inventory
Management & Zero
Usage
Increased Control,
Security and Savings
Capacity
Management
Chargeback to Cost
Centres/Users
Billing data for
devices deployed
QoS & MoS
Report delivery
Reports delivered in 2 ways



Emailed to end users under SLA
Secure web portal
Daily/weekly/monthly
3 levels of user access
One or to many
Restrictions on who see’s what
Choose the report template

Generated by extension, department, site, cost centre, trunk, gateway

Date range

Apply filters: incoming, outgoing, range of extension or channels
Additional Options

Integration with customer Active Directory

Call Tagging

Pro- Active alerting when defined threshold are breached

Import mobile bill from carrier
Working together
 Dedicated account management team
 Support on RFP completion & compliance
 Customer visits and demo
 Team meetings
 Joint marketing collateral
 Regular opportunity reviews with product line/management
 Demo system in BT Showcase
I am here to support you so use me
Commercials
 OPEX Model
 One off set up fee and fixed monthly charge
 3 or 5 year contract term as standard
 Agree pricing with product line for HCS
Item
Initial set up
Customer location set up
0-100
100 -> 500
> 500
Cost (Once – off)
£1,530
£50 per customer location
£25 per customer location
£20 per customer location
Port Size
(Band)
Monthly
Charge (£)
0-5k
1,080
5K-10K
2,000
10K-20K
3,680
20K-40K
7,350
40K-60K
9,580
60-80K
11,200
80K – 100k
12,350
Joint Wins
 Integral in HCS migration
 Providing billing data to BT accounts
 110k users
 Differentiator for contract renewal
 Delivering contracted call reports and analytics
 130k devices managed globally
 VAS in contract renewal
 Unified visibility and analytics on usage/performance
 Reporting across 50+ countries
BT One
Joint Wins
 RFP Compliance for MI
 Reporting across office and stores
 27k users
 Differentiator for contract renewal
 Delivering contracted call reports and analytics
 130k devices managed globally
 VAS in contract renewal
 Unified visibility and analytics on usage/performance
 Reporting across 50+ countries
BT One
Billing Data from Voss
•
•
•
•
•
•
•
Soft-ex provide BT the following billing data
Mac Address
Phone Type
Location
Name against device
Voicemail
Multiline
• Import into SAP and financial systems