Receive Call
Emergency
Service
Communicate
Finalize
Inspection
***MOST IMPORTANT!!!
Communicate
Communicate
Communicate
Communicate
Scope
Monitor
Communicate
Coordinate
Authorization
Mitigate
By Michael Calderwood
•Obtain all important file information
•Call all necessary parties
•Fast Response (within an
hour in most cases)
•Valley wide and beyond
•$100,000 dollars + in the
latest and best equipment
and inspection tools
brought to you
•Qualified hard working
technicians
•24 – 7 – 365 service for
emergencies
•Thorough inspection of all affected and potentially affected areas
•By Qualified Technicians
•Latest Training And Techniques
•Best Inspection Tools Available
Technician takes all the gathered information
from the inspection and determines a scope of
work to be completed i.e.
•Extraction
•Material removal i.e. Baseboard, drywall,
cabinets, carpet, pad
Etc…
•Determine equipment quantity, placement,
and Drying techniques to be used.
•Makes decisions in regards to contents and
furniture.
•Determines whether or not other contractors
or vendors need to be involved to fulfill the
scope.
TO INSURED
•Empathize
•Set expectation
•Explain scope in complete
detail
•Who else may be involved
•Explain monitoring
•Equipment
•Potential length of time
To Adjuster & Contractors
•Explain scope in complete detail
•Potential length of time
Step 1 present and explain
The work authorization
Step 2 get signature from
a person on the policy
Remove
standing
water
Communicate
again
Remove wet
materials per
scope
Document
Clean up
Set equipment
and drying
systems
Call dry cleaner to
Pick up damaged
Clothes, drapes,
Linens etc.
Call roofer to
Repair or tarp roof.
Call specialist to take care
of electrical, plumbing,
countertop and cabinet
issues.
Call specialty
Movers for
Pianos, pool tables
Art etc…
•Daily visits to jobsite
•Monitoring and documenting
•Atmospheric conditions
•Material moisture contents
•Furniture condition
•Adjusting and removing
equipment as needed
•Addressing any new questions
or concerned our customer may
have.
HOW
•In person
•Over the Phone
•Via e-mail
•However you can
What
•Progress
•Changes
•Issues
•Expectations
When
NOW
WHO
•Insured
•Adjuster
•Contractor
•Any and all
interested parties
•Reset any furniture if requested
UPDATE THE
Contractor
Adjuster
Anyone else involved