C
Tenant's Newsletter
December 2014
PAUL
AR R
Dear Tenant
Estate Agents
Residential
Lettings
Arrangements for the Christmas and New Year period
All Paul Carr branches close at 5.30pm on Monday 22 December 2014 and re-open at
9.15am on Friday 2 January 2015. However, during the holiday period Residential Lettings have
the following contact and service arrangements :Phone / Email Service & Pre-booked appointments between 9am and 1pm on:
Saturday 27th, Monday 29th and Tuesday 30th December
Emergency phone messages checked daily on:
Tuesday 23rd, Wednesday 24th and Wednesday 31st December
No service on the Bank Holidays and Sunday:
Thursday 25th, Friday 26th, Sunday 28th, Thursday 1st January
Contact us on 0121 308 7676
Genuine Repair Emergencies
Our 24 hour answering facility is available for genuine emergencies. Please give your:
[1]
name
[2]
property address
[3]
contact number
[4]
a brief description of the issue
Where a contractor is required your phone number will be given to them for direct contact
Utility Emergencies
Electricity power cuts - Western Power Distribution 0800 6783 105 or 0330 123 5008 from mobiles
Gas leaks - National Grid 0800 111 999
Water leaks, no water, brown water - South Staffs 0800 389 1011 Severn Trent 0800 783 4444
Sewage - Severn Trent 0800 783 4444 (also covers South Staff Water areas)
Rent payments falling due
We expect you to have appropriate arrangements in place with your bank, e.g. a standing order to
pay your rent directly to our account:
HSBC, Sort code 40-43-28, Account number 31478869, Ref—1st line property address
Exceptionally you may pay your rent:
1.
by card between 9am and 1pm (as above) or
2.
In cash or cheque at any Paul Carr office by midday on Saturday 20 December
Please see over
FOUR OAKS
0121 308 7676 15-17 Belwell Lane, Four Oaks, Sutton Coldfield, B74 4AA
Email: [email protected]
www.paulcarrestateagents.co.uk
www.paulcarr.tv
Tenant's Newsletter
December 2014
C
PAUL
AR R
Estate Agents
Residential
Lettings
IMPORTANT INFORMATION
New Arrangements for Inspecting your property in 2015 and beyond
As you are aware, as part of our service to your Landlord, we are required to carry out
inspections of your property on a regular basis. The purpose of writing to you now is to
advise you of a change in our procedure for both arranging and carrying out the inspection
appointment.
Under the terms of your Tenancy Agreement you are required to give access for inspections
with reasonable notice. Legally we are required to give you a minimum of 24 hours
notice. The changes in arrangements are as follows:We will contact you (by phone where possible otherwise normally by email) approximately
two weeks before your inspection due date advising you of the inspection appointment. We
will give you a date and a 2 hour time slot.
Inspection appointments will be made for a weekday between 9.00am and 5.00pm
Whilst we prefer that you (or an adult family member or friend) are in attendance, where
we hold agent keys, we will access the property to carry out the inspection.
When we confirm your inspection appointment we will advise you if we hold agent keys.
Where you are not in attendance we will contact you after the inspection if there are any
matters we need to bring to your attention.
When a maintenance matter arises at your property you should report this to us as soon as
possible by calling us on 0121 308 7676 (option 2) or by emailing us at
[email protected] rather than waiting to raise the issue at your next inspection.
Most inspections can be carried out within 10 minutes. We visit each property regularly to
ensure that the property (and garden) is being looked after. We are most certainly not
judging your lifestyle but we do expect the property to be clean and tidy. Where we hold
agent keys, please be assured that your property will be left secure. However, we do need
you to take responsibility for the security of any pets at the property. Where your property
is alarmed, we will need your confirmation of the current code.
We are very conscious that arranging to have time off work can present a problem. Where
we hold agent keys this will benefit you by saving you the hassle of lost work time.
With Best Wishes for Christmas and the New Year
from everyone in the Paul Carr Residential Lettings Team
FOUR OAKS
0121 308 7676 15-17 Belwell Lane, Four Oaks, Sutton Coldfield, B74 4AA
Email: [email protected]
www.paulcarrestateagents.co.uk
www.paulcarr.tv