Job title:
Hidden Now Heard Volunteer Co-ordinator
North Wales, (Home based)
Job family:
Communities
Reports to:
Project Manager, Hidden Now Heard
Salary:
£17,880 Pro rata (10 weeks)
Hours:
4 per week
Management of:
Volunteers
Overall purpose of post:
The Hidden now Heard project, funded by the Heritage Lottery Fund, is a three year
project aimed at exposing the history of people with a learning disability during their
time in long stay institutions. The project will work with partners and museums across
Wales, providing an opportunity for a marginalised group in society to share their
stories and experiences. Through a series of regional exhibitions and learning
resources, the project will expose the root of society’s attitudes and challenge the
misconceptions around learning disability.
There will be a number of varied volunteer roles available throughout the lifetime of
the project which the Co-ordinator will be responsible for promoting; Photographer,
Researcher, Exhibition Assistant, Interpretation Assistant and others.
The Co-ordinator will also be responsible for the recruitment and co-ordination of
volunteers to help support the Hidden Now Heard project. The Co-ordinator will also
identify and deliver relevant training and monitoring volunteer performance.
The key roles for Co-ordinator are:
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Team Player
Manager of people
Workload organiser
Manager of Information
Team Player
June 2014
The Co-ordinator takes responsibility for their own work and is expected to work
effectively and collaboratively with all colleagues to build good relationships that
enable the achievement of their individual and team performance objectives.
KPIs:
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Works in a way that supports the organisation values of inclusion of all people,
valuing difference and promoting diversity. Actively seeks to include people
with a learning disability, their families and carers, in their work in a
meaningful and appropriate way
Takes responsibility for their own performance and development, preparing for
their performance review meetings identifying opportunities for them to
develop their knowledge, skills and performance
Develops positive working relationships with people from other teams and key
stakeholders, developing relationships that benefit their work and support the
work of others
Works with and supports the national volunteer team outcomes within their
region
Measures: Managers observations, 360 feedback, achievement of objectives,
attendance record
Manager of people
The Co-ordinator will ensure that the team they manage are able to meet their
performance objectives and targets by driving a high performance culture. They will
be responsible for managing performance objectives and ensuring that strong
employee engagement is delivered through effective leadership, management,
communication and motivation. They will be accountable to ensure effective
performance management, coaching and development is conducted across their
team
KPI’s:
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Co-ordinates and supports the work of their team volunteers to deliver the
service objectives through effective performance management, feedback,
coaching and development.
Is committed to improving the team’s performance through contributing good
ideas and solutions and helping their colleagues to do their job well.
Demonstrates positive behaviour, credibility and is a role model for their team
and others in the way they support the delivery of the team objectives,
supporting the overall delivery of the corporate objectives
Measures: Managers observations, 360 feedback. Induction, Supervision records,
visitor meetings.
Workload Organiser
June 2014
The Regional coordinator will take responsibility for the organising of their day to day
activity and its effective delivery. They will need to balance planned and unplanned
activity in line with agreed work priorities with their line manager.
KPIs:
 Organises the work they need to do so they can complete all their jobs in the
required amount of time
 Takes responsibility for the achievement of any key performance indicators or
delivery of services and projects that they contribute to
 Discusses difficulties and challenges faced with their manager and finds
positive solution to overcome these problems
 Demonstrates the ability to work with limited direct supervision and is self
motivated in their work
Measures: 360 feedback, Manager’s observations, achievement of objectives
Manager of information
The Regional coordinator will effectively maintain, collate and distribute information
as required by the Organisation. They will produce reports as required and ensure
this information is accurate and in an appropriate format for the audience it is
distributed to.
KPIs:
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Sources and collates reports and information as requested and within an
agreed timescale.
Maintains any central records and databases, ensuring that information is
accurate and records are updated as required.
Maintains and distributes any information in accordance with data protection
legislation and Mencap policy requirements.
Is proactive in chasing any information from a variety of stakeholders, whilst
maintaining positive relationships with those stakeholders.
Measures: Accuracy of data input, examples of reports, 360 feedback
June 2014
Person specification
In addition to the things below, in Mencap we expect our employees to:
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be positive about working for Mencap and to demonstrate this to all the people
they come into contact with
work well with all of their colleagues
take responsibility for their own development
Skills/competence requirements
• Excellent communication skills on the telephone,
in writing and face to face.
• Good organisational skills and time management
with the ability to work to deadlines.
• Good interpersonal skills.
• Ability to implement creative solutions.
• Self sufficient but also a team player.
• Ability to work with competing priorities.
• Ability to deal with tension and conflict and indentify
positive outcomes.
• Being competent and effective at imparting information.
* Ability to speak Welsh
* Ability to drive
Essential/desirable
E
E
E
D
E
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E
D
E
Experience
Supporting/supervising volunteers and paid staff
Working on own initiative.
Knowledge
Understanding the rights and needs of people with a learning
disability and the structure of learning disability services.
Understanding of confidentiality and the Data Protection Act.
E
E
E
E
This post will require the regional volunteer co-ordinator to have access to a car for
use at work.
June 2014