• Cognizant Case Study
Enabling a Cost- and Effort-Saving
SAP-Based Solution for an Asian
Chemical Company
Business Situation
Our client provides a wide variety of technology,
materials and products based on chemistry,
utilizing a broad spectrum of technology to
support industrial progress and enhance the
quality of people’s lives. Its lines of business
include performance products, healthcare and
industrial materials.
Challenge
The company was looking to outsource the SAP
AVM (change requests) services. It was looking
for a vendor that specializes in such services and
could provide a cost-effective and flexible solution
with a robust and effective delivery methodology.
Solution
We proposed a flexible shared service model
that takes into consideration dimensions such as
resource optimization, technology and service
line scalability and governance. Some of the value
additions rendered by the shared service model
are:
• Cost reduction compared to traditional
resource-based charging.
• Process standardization and improved service
resilience.
cognizant case study | april 2014
• Scalability.
• Scope includes add-on developments/enhancement and their maintenance.
• All backlog development objects are consolidated, prioritized according to the customer’s
requirements and developed.
• Optimal knowledge transition using our bestin-class methodology.
• Identification
of areas for process improvement and automation for improving SAP utilization and reducing manual effort.
Benefits
The solution enabled process reengineering and a
significant improvement in the utilization of SAP
standard functionality. We identified, configured
and operationalized more than 10 SAP standard
processes that were in line with the business
requirements but were not being used. This saved
a substantial amount of manual effort and the
costs associated with it.
We have proposed a change management process
and secured the customer’s buy-in. It is being
implemented and stabilized for smooth operation.
Another problem was that users had been
reluctant to use SAP, and thus the amount of
manual work was substantial. We changed this to
a great extent by:
• Providing user training as necessary.
• Creating process documents and flowcharts to
make the process more easily understood as
well as for building a knowledge repository.
• Closely working with end/key users to address
their concerns and pain areas.
About Cognizant
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in
Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry
and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50
delivery centers worldwide and approximately 171,400 employees as of December 31, 2013, Cognizant is a member of
the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing
and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
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