Role Description
Library Assistant
Cluster
Planning & Environment
Agency
Office of Environment & Heritage
Division/Branch/Unit
Business Information & Services Division/Information Management &
Spatial Branch/Information Management Section
Location
Hurstville
Classification/Grade/Band
Environment Officer Class 3
Role Number
15575
ANZSCO Code
TBC
PCAT Code
TBC
Date of Approval
03 November 2016
Agency Website
www.environment.nsw.gov.au
Agency overview
The NSW Office of Environment and Heritage aims to enrich life in NSW by helping the community to conserve
and enjoy our environment and heritage. For more information go to www.environment.nsw.gov.au.
Primary purpose of the role
The Library Assistant undertakes a broad range of to support the full range of library and information services
to internal and external stakeholders. .
Key accountabilities






Providing timely, client-focused services, to internal and external stakeholders adhering to professional
library standards and supporting open government.
Collate the monthly operating statistics and ensure that patron records are accurate.
Circulation and shelving of print material.
Source material for staff from external sources as required using the Libraries Australia document
delivery system. .
Assist the librarian in maintaining the accuracy of library records in the Libraries Australia database..
Assist the librarian in collection management including copy cataloguing and suggesting material for
purchase where necessary.
Key challenges


The library is a high volume work area with continuous demands placed upon its staff. The major
challenge of the position is to manage time and priorities effectively, ensuring that the library meets the
needs of its users both internal and external.
Needs to be familiar with online library tools including using e-books and journals.
1

The Library Assistant needs to exercise initiative and judgement when sourcing material for staff,
particularly when the librarian is absent. .
Key relationships
Who
Why
Internal

Escalate issues, keep informed, provide advice and receive
instructions.
Public

Respond to enquiries and requests for information and assistance.
Government Agencies and departments

Share information, refer enquiries and provide advice.
Manager
External
Role dimensions
Decision making
Works independently in performing routine activities and follows set procedures when solving problems. The
position is required to prioritise workloads to ensure that a balance is maintained between collection
management and client services. Major priorities are set by the librarian.
Reporting line
The role reports to the Librarian.
Direct reports
Nil.
Budget/Expenditure
Nil.
Essential requirements
Experience in the delivery of library and information services in a special library environment.
Experience in all aspects of managing inter library loans systems.
Demonstrated skills in using library databases, the web and Library management systems.
Capabilities for the role
The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability
Framework is available at www.psc.nsw.gov.au/capabilityframework
Capability summary
Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus
capabilities for this role. Refer to the next section for further information about the focus capabilities.
Role Description Library Assistant
2
NSW Public Sector Capability Framework
Capability Group
Capability Name
Level
Display Resilience and Courage
Foundational
Act with Integrity
Intermediate
Manage Self
Foundational
Value Diversity
Foundational
Communicate Effectively
Foundational
Commit to Customer Service
Foundational
Work Collaboratively
Foundational
Influence and Negotiate
Foundational
Deliver Results
Foundational
Plan and Prioritise
Foundational
Think and Solve Problems
Foundational
Demonstrate Accountability
Foundational
Finance
Foundational
Technology
Foundational
Procurement and Contract Management
Foundational
Project Management
Foundational
Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate
competence. The behavioural indicators provide examples of the types of behaviours that would be expected
at that level and should be reviewed in conjunction with the role’s key accountabilities.
NSW Public Sector Capability Framework
Group and Capability
Level
Behavioural Indicators
Personal Attributes
Intermediate
 Represent the organisation in an honest, ethical and
professional way
 Support a culture of integrity and professionalism
 Understand and follow legislation, rules, policies, guidelines
and codes of conduct
 Help others to understand their obligations to comply with
legislation, rules, policies, guidelines and codes of conduct
 Recognise and report misconduct, illegal or inappropriate
behaviour
 Report and manage apparent conflicts of interest
Foundational
 Understand the importance of customer service
 Help customers understand the services that are available
Act with Integrity
Relationships
Commit to Customer Service
Role Description Library Assistant
3
NSW Public Sector Capability Framework
Group and Capability
Level
Behavioural Indicators
 Take responsibility for delivering services which meet
customer requirements
 Keep customers informed of progress and seek feedback to
ensure their needs are met
 Show respect, courtesy and fairness when interacting with
customers
Results
Foundational
 Plan and coordinate allocated activities
 Re-prioritise own work activities on a regular basis to achieve
set goals
 Contribute to the development of team work plans and goal
setting
 Understand team objectives and how own work relates to
achieving these
Foundational
 Comply with basic ordering, receipting and payment
processes
 Apply basic checking and quality control processes to
activities which support procurement and contract
management
Plan and Prioritise
Business Enablers
Procurement and Contract
Management
Role Description Library Assistant
4