SAP Solutions
SAP Managed Hosting Services from itelligence
MINIMIZE YOUR RISK AND
FOCUS ON WHAT YOU DO BEST
Managing SAP is an increasingly difficult and
frustrating task for IT directors of organizations
without the resources to fully staff a dedicated and
experienced internal team. Organizations like this
recognize the services of a partner effectively
delivering full-time equivalents with the productivity
and value of a fully-staffed IT team. Directors at these
organizations face daily challenges in evaluating the
best methods to consistently and reliably protect and
maximize the investment, while finding time to focus
on core business needs and deliver measurable value.
However, these aren’t the only issues decision makers
have to evaluate as they consider options.
Directors have to focus on having the very best
physical IT environment. For example, if an
organization’s on-premise data center does not meet
or exceed the highest standards for security, redundancy, connectivity and availability, there could be
danger ahead. Also, if they aren’t already, IT decision
makers need to have an executable, team-tested
business continuity plan for core business systems
like SAP to recover if disaster strikes. This is where
a true, world-class hosting partner can make the
difference—by helping organizations plan ahead
with cost saving solutions and skilled resources,
including disaster recovery.
IT decision makers deserve to have an easy choice
when selecting a hosting partner. For example,
directors should be able to readily determine which
potential partner has the right chemistry to collaborate with their internal team and the most experience
with SAP and their industry’s unique needs to hit the
ground running.
In addition, based on extensive conversations and
hands-on project experience with hundreds of diverse
organizations, IT directors consistently tell us the
essential components of a hosting services relationship
should include an efficient, flexible and cost-effective
framework. These decision makers want and increasingly need access to a full range of basic and advanced
proactive and reactive capabilities. By listening to their
needs and continuously enhancing our services, we
proudly deliver comprehensive services that feature:
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Full Managed Hosting and Administration via
the itelligence Cloud: A strategic partnership to
deliver a complete solution that includes data center
infrastructure, hardware, OS/DBA/BASIS Administration, Back-up/Recovery, and more. Fixed-term
pricing is available. In addition, flexible pricing is
available through the use of the it.ServiceCloud to
allow for variable usage and pricing.
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Automated Monitoring with Basis On-Demand
Service Operations: Proactive monitoring checklist
with Basis services options.
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Remote Administration: This offering provides the
same levels of database and SAP Basis Administration
as with the Full Managed Hosting (including 24x7
monitoring and Service Desk). The difference is the
customer retains infrastructure and operating system
responsibility with on-premise resources. This option
is ideal for companies that have already invested in
a sound data center, but understand the importance
of having 24x7 monitoring backed by a pool of
skilled resources.
About itelligence itelligence, Inc. is a wholly owned subsidiary of itelligence AG, an international
full-service solution and consulting company with a global presence in 22 countries. itelligence provides
a broad range of consulting and customer support services to further maximize SAP solutions, including
implementations, business intelligence, application management services and hosting. itelligence is an SAP
gold channel partner authorized to resell SAP® Business All-in-One and SAP BusinessObjects™ solutions, an
SAP global services and SAP global hosting partner, and a certified provider of SAP HANA Enterprise Cloud
and global application management services. itelligence also holds global quality accreditation by SAP Active
Quality Management organization for demonstrating clear quality standards and processes. For more
information please visit http://www.itelligencegroup.com.
itelligence’s Value Proposition
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Through our rock solid support and flexibility, you
can confidently rely on us to monitor and safeguard
your SAP investments so you can focus on core
business needs. Utilizing the latest, industry-standard
concepts and practices, itelligence's expert administration and monitoring staff are knowledgeable and
experienced. We safeguard your company’s SAP
systems with 24x7 monitoring and access to a service
desk that is manned 24x7. Our state-of-the-art, highly
secure data center environment features power
redundancy, multiple connectivity options and
enterprise class infrastructure to meet your business
hosting needs. In addition, our virtualization
capabilities include flexible hosting infrastructure
solutions, such as it.ServiceCloud, to meet your
organization’s growth needs. As an industry-recognized
and trusted SAP partner, itelligence has been an annual
SAP Pinnacle Award winner, including winning the
2012 Pinnacle Award for IT Outsourcing and Cloud
Services Provider of the Year.
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itelligence Quickstart
Once you’re ready to start a project, you do not want
to lose time purchasing hardware and establishing an
SAP administrator group. itelligence Quickstart can
help your company achieve a fast and cost-effective
project start. Quickstart provides a temporary
landscape, enabling you to concentrate on the
business side of the deployment.
Your Source for Everything SAP
Comprehensive Services include:
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Inc.
Guaranteed Service Level Agreements
■ System Availability
■ Dialog Response time
■ Issue Response Time
Infrastructure: Data center space and connectivity
■ State-of-the-art 16,000 square-foot facility in the
U.S., new in 2012
■ Designed according to provide complete
redundancy throughout all infrastructure
components
■ Environmental Controls – 24x7 monitoring
and immediate response
■ Multi-level Security, including the latest
biometric technology featuring a 3D facial
recognition system
■ Fire Suppression
■ Redundant, multi-level power supply and backup
■ SSAE 16/SAS 70 Type II certification
■ Certified SAP Global Partner, Hosting
■ Certified SAP Global Partner, Cloud Services
Hardware
■ IBM Centric with Cisco Networking
■ Redundant Storage Area Networks with
redundant SAN Volume Controllers
■ Stand By Replacement Hardware
Maintenance
■ All Hardware Protected By 24x7
Maintenance Contract
10856 Reed Hartman Highway
Cincinnati
OH 45242
System Administration and Monitoring
■ Covering all aspects of the systems (network,
database, SAP system)
SAP-Specific Services
Flexible Backup and Restore options
■ Offsite and onsite tape storage
Flexible Disaster Recovery options
Let itelligence be your one-stop shop for all
your organization’s SAP needs. As an SAP Global
Partner, itelligence is an SAP expert and offers the
following services:
■ SAP Licenses
■ SAP Consulting Services
■ SAP Business Intelligence and Analytics
■ SAP Application Managed Services
■ SAP Hosting Services
In addition, itelligence is backed by more than 25
years of dedicated SAP experience, always stays on top
of SAP’s latest technology offerings, and features more
than 500 highly qualified staff in the U.S. and more
than 2,700 worldwide. itelligence also offers holistic
services and support, including:
■ U.S. and global presence (22 countries)
■ Fully integrated team to understand your
entire landscape
■ Deep knowledge of BI, BW and Data Services
■ 300 deployments across all industries and
landscapes
■ High levels of expertise in emerging technologies
such as SAP Mobile and SAP HANA
■ Hosting Services
■ Application Management Services
■ Post Go-Live Application Support
Choose the Leader. Choose itelligence.
Phone: +1-513-956-2000
www.itelligencegroup.com