WEBINARS
ONLINE LEARNING
Best for: New-starters and Mediaocean
systems beginners
Benefits: Available on-demand,
unlimited number of views, self-paced
learning
We offer:
• Quick “how-to” videos,
• Non-interactive learning videos
• Interactive eLearning courses
Covering: Core concepts, fundamentals &
basic functionality training
For some products, completing our
introductory eLearning is a pre-requisite to
receiving custom training
Our catalogue of online learning content is
growing! New modules are frequently
released to the Mediaocean Support
website:
Mediaocean Support - Training
Best for: Refresher training, new-starters
and Mediaocean systems beginners
LIVE WEBINARS:
Benefits: Regular events, scheduled
monthly, online reservations, instructorled sessions
We offer:
• Regular instructor-led events
• Online registration
• Trainees can chat with the trainer, but
cannot communicate with other remote
attendees
• Time for trainee questions and other
classroom type advantages without the
travel or venue costs
You can view our schedule and register to
attend a live webinar:
View webinar schedule
RECORDED EVENTS:
Benefits: Available on-demand, unlimited
number of views, self-paced learning
We offer:
• Recorded LIVE WEBINARS made
available online
CUSTOM TRAINING
Best for: Intermediate to advanced
level users of Mediaocean
systems, large groups of new
users
Benefits: Instructor-led sessions,
can incorporate agency specific
content and workflows
We offer: Bespoke, instructor-led
training:
• Remotely via GoTo Training,
(internet access is required
and a headset /telephone for
audio)
• In our training facility at
Bankside in London
• In your training venue
• At the trainee’s desk (where
appropriate)
Email [email protected]
Mediaocean Training Options
SUPPORT HOURS
Mediaocean Support: Submit a support request online
Between 8:30am
and 6:00pm
Create a support request ticket via email
Between 8:30am
and 6:00pm
Call us to have a support specialist create the ticket for you
Between 10:00am
and 1:00pm
& between 2:00pm
and 5:00pm
This is the fastest way to reach our support specialists:
Step 1: (One time) Registration for Mediaocean Support
(Sign up to manage your support requests online and have access to our knowledgebases)
1.Visit www.mediaocean.com/
2.Click Support &Training/Mediaocean Support
3.Click sign-up
4.Complete the form (only your name and business email address is required) and click “sign me up!”
5.You will be prompted by email to verify your login credentials and then you’re all set!
Step 2: Sign in
(Sign in, submit new requests, track existing requests, search our knowledgebases)
Once you’ve completed registration, return to Mediaocean Support and sign-in .
From here you can:
•Search all Knowledgebases by keyword or click any knowledgebase tile to browse our growing selection of training
and support FAQ’s.
•Find links to access and search our full documentation library
•Click “submit a request”, and we’ll route the ticket straight to the right team of specialists.
Our “submit a request” form prompts you to:
• choose a support team,
• select which Mediaocean application you are using,
• and write a brief description of the query
This is the minimum information we need to route your request straight to the team of specialists who have the right
skills and knowledge to deal with your enquiry.
•Click “check your existing requests”, to view your recent tickets, make further comments and add attachments.
Mediaocean Support
Prefer to manage your
support requests by email?
You can email new queries to us
via our client support email
addresses (email addresses can
be found here: Contacting your
Mediaocean Support Team).
However you choose to submit
your request, we’ll always notify
you by email when one of your
tickets is updated; simply read
and reply to the update details
in the notification, and/or use
the “clickable” ticket reference in
the message to view the full
history.
There is much more to come as
we continue to build our online
support environment. Our
number one goal is to provide
efficient and effective customer
service.