U.S. Customs and Border Protection
Dallas Field Operations
DFW
June 2009
FIELD OPERATIONS
Our Mission
We are the guardians of our Nation’s borders.
We are America’s frontline.
We safeguard the American homeland at and beyond our borders.
We protect the American public against terrorists and the instruments of terror.
We steadfastly enforce the laws of the United States while fostering our nation’s
economic security through lawful international trade and travel.
We serve the American public with vigilance, integrity and professionalism.
Visit us at www.cbp.gov
Frequently asked questions
Why is it so hard to get a phone call
through?
•Answers:
We are on the phone with another
broker/importer/agency/carrier.
We are out doing examinations so
we can release your shipments.
We are in meetings/training/vacation or just
stepped away for a minute.
More answers
We are returning calls.
•Leave a message we will get back with you as soon as
possible.
• Give us time to return the call.
• If it is an EMERGENCY call a Supervisor or the
operator.
REQUEST FOR BETTER COMMUNICATION
***Do not phone shop for the person who will
give you the answer you want to hear.
We are giving you a list of contact numbers
to call.
•CALL THE NUMBER ASSOCIATED
WITH YOUR CONCERN ONLY. IF YOU
DO NOT GET AN ANSWER WITHIN A
REASONABLE TIME CALL A
SUPERVISOR
•ONLY BROKER/CARRIER/IMPORTER
SUPEVISORS OR MANAGERS SHOULD CALL.
TIME LIMITS BEFORE YOU CALL
•For information on an entry
•
Regulations give us 48 hours to process
your entries, give us at least 24 before
you call.
•Expedited entries, give us a few hours.
•Remember that your entries sometimes do not
arrive in our office for a few hours.
•WE PROCESS MOST ENTRIES THE SAME DAY
THEY ARE SUBMITTED. REJECTIONS OR
PROCESSING FOR EXAMINATION MAY TAKE
THE NEXT DAY.
For information on an entry set to be examined - first
check:
•If the entry is being transferred to a CES:
• Check with the CES station to see if the shipment has
arrived.
•If it has arrived at the CES ask if they have notified
CBP that it is ready for exam. Give us at least a day to
do the exam before you call.
•Reason: We will not be able to examine any
shipment until it has been staged at a CES.
•DELETION
•VS
•CANCELLATION
DELETIONS
 Deletions are SUBMITTED on a CBPF3461 and are processed by the Cargo
Branch.
 Call CBP Technician Molina, if you have
questions on the procedures, at (972) 8707486.
 Be sure to submit your request for deletion
in accordance with PIN 08-010.
CANCELLATIONS
Cancellations are filed on a CBPF-7501
and are processed by the Entry Branch.
All CANCELLATION requests are to be
submitted separately from an Entry
Deletion.
BEFORE YOU PUT IN A
DUPLICATE ENTRY
 FIRST CHECK TO SEE IF THE ENTRY CAN BE
:
CORRECTED.
•If the inbond number, master or house bill are wrong
TRY A MANIFEST UPDATE FIRST.
•If you have the wrong value, count, tariff or a tariff is missing:
First: TRY TO UPDATE AND SEND A CORRECTION
REQUEST.
•We can correct most fields with the exception of the:
•Port
•Tariffs on a BTA entry
Continuation
 If an entry is filed at the wrong port a duplicate will have to be
filed. Request the deletion be processed at the port where the
wrong entry was filed.
•Remember an entry WILL NOT BE DELETED UNTIL THE
REPLACEMENT ENTRY IS FULLY PAID.
•IF TWO BROKERS FILE AN ENTRY FOR THE SAME
SHIPMENT IT IS THE RESPONSIBILITY OF THE
IMPORTER TO DESIGNATE THE BROKER
CONTRACTED FOR THE ENTRY. THE SAME RULES
STILL APPLY - THE REPLACEMENT MUST BE FULLY
PAID AND COPIES OF BOTH SUBMITTED.
•Inbonds 972-870-7486 or 7512
•Corrections, AMS or other problem
resolution questions call: 972-870-7506 or
7593.
CBPF 3461s being processed call:
972-870-7481, 7514 or 7477, this
includes RLF
•FTZ, Bonded warehouses, carriers, CFS and
CES call: 972-870-7585 or 7487.
•Supervisory CBPO Juanita Gonzales – Entries,
examinations - 972-870-7535
•Supervisory CBPO Richard Martinez – Front Desk
and Problem Resolution – 972-870-7532
•Supervisory CBPO Elizabeth Fruggiero – FTZ,
Bonded warehouses, carriers, CFS and CES, and
inbonds and inbond enforcement - 972-870-7520
•Chief Supervisory Officer Cargo – Terry Goodpaster
– 972-870-7531
U.S. Customs and Border Protection
DFW Port Entry Branch
Patricia Tankerson
Entry Branch Chief
Jennifer Thompson
Supervisory Entry Specialist
Rejected Entry Summaries
Time Limit:
 Filers Submission of Rejected Entry Summaries
must be within two (2) working days from the
date of rejection
 The date of rejection is stamped on the front of
Reject Sheet
Rejected Entry Summaries (cont)
 Rejected entries received after the two 2 day
time limit will be assessed Liquidated Damages
for No File of Entry Summary
Resubmission of Rejected Entry
Summaries
All rejects should be returned with the reject sheet placed
on top of the CBP Form 7501
The back of the original CBP Form 7501 must be date
stamped (the date stamp machine is located in the CBP
lobby) prior to submitting the rejected entry back to CBP
Resubmission of rejected Entry
Summaries (cont)
The rejected Entry is then placed in the lobby drawer with the
blue label marked
Team 690/691
DO NOT PLACE ANY REJECTS IN A SEALED ENVELOPE
AND ADDRESS THE ENVELOPE TO AN IMPORT
SPECIALIST
Quota Entry Summaries (Entry
Type 02)
 The elimination of Absolute Quotas allows for entry Type
02 Quota Entries to be filed on a statement
Correct Filing:
 When the entries are submitted with the statement the
entries must be place in a BLUE FOLDER and attached
to the statement
 Filers that do not follow this guidance will be schedule for
a Broker Compliance Meeting
Single Entry Bonds (CF-301)
 If the CBP Form 7501 reflects a Bond Type
Code 9 in block 7, a single transaction bond
must be filed with entry summary
 The Bond must be submitted to CBP with the
correct port code, amount , importer number, and
entry number
 The Bond must be signed
Post Entry Amendment (PEA)
 Refer to PIN # 08-008 Post Amendment
Modification and Extension:
Amendment of Entry Summary prior to liquidation
For information concerning the filing of a Post
Entry Amendment (PEA)
Post Entry Amendment (PEA)
 The Post Entry Summary Amendment cover
sheet must be filed in duplicate
 If the Filer requires a receipt copy of the
coversheet it will be up to the filer to date stamp
any additional copy for their files
Post Entry Amendment (PEA)
(cont’d)
 PEA’s submitted for Quota Merchandise or
ADD/CVD must be flagged on the coversheet
 Failure to properly file a PEA will result in an
invalid submission and the PEA request will be
return to the filer
Post Entry Amendment (PEA)
(cont)
 DO NOT RESUBMIT A PEA IN A SEALED
ENVELOPE ADDRESSED TO AN IMPORT
SPECIALIST
 Place the PEA in the drawer in the Lobby labeled
with the blue tag marked 690-691
Cancellations/Deletions
 Public Information Notice # 08-010, Dated March 3, 2008
 This PIN was issued to provide uniform procedures for
entry corrections, entry deletions and entry summary
cancellations
 Filers should review and follow the instructions
 Request for a Duty Refund cannot be made on a
cancellation request.
DCMAO Entry Summaries (HTS
# 9808.00.30)
 Duty Free Certificates are not being submitted in
a timely manner
 If multiple contract numbers are present on the
CBP Form 7501 then a Duty Free Certificate
should be submitted for each contract number
Statements
 Entry Summaries are listed on the preliminary
statement BUT NOT FILED WITH THE
STATEMENT
 When one or more Entry Summary is missing
from the Broker/Importer preliminary statement
the entire statement packet is returned to the
filer.
Statements (cont)
 If the Preliminary Statement is not returned to
CBP timely (2 working days) then Liquidated
Damages will be assessed for No File of Entry
Summary
Folders For Entry Summary
Filing
Color Designation
 Blue Folder- Quota Entry (Entry type 02)
 Green Folder- Warehouse Entry (Entry type 21)
Warehouse Entry (Entry Type 31&32)
 Red Folder- Live entry (Entry 01)
Remote Location Filers
(RLF)/Electronic Entries
 Remote Location Filers need to provide updated
contact information
 Can only process Entry Types 01 and11
 Electronic Entries must be transmitted in
completely electronic environment
Remote Location
Filers/Electronic Entries (cont)
 Incomplete electronic invoices or lack of related
documentation will result in the entry being
rejected back to the filer
 Entries that require original paper documentation
to be presented to CBP as a condition of release
of the cargo, do not qualify for EIP/RLF and
should be not transmitted to CBP
Remote Location
Filers/Electronic Entries (cont)
 If the filers transmits an electronic entry that
requires an original paper document, the filer is
require to file a paper entry document provided
they have a local permit within that district. If the
filer does not have a local permit a subagent
must be hired to file the entry on their behalf
U. S. Customs and Border
Protection
U.S. Customs Broker’s Meeting
IMPORT SPECIALIST ISSUES
Census Errors
 Outport Census errors must be handled in
accordance with P.I.N. 09-008
 Filers must E-mail information to team mailbox per
P.I.N.
QUOTA
Quota Preprocessing Pilot Program
 Expired with Quota Program, 12/31/2008
 Is only for Absolute Quota, not tariff–rate or TPLs (tariff
preference levels)
QUOTA
 No Absolute Quota = No Quota Prepocessing
 Goods on Quota Status only upon arrival at port
 LIVE Quota/TPL entries should not be presented prior to
arrival within port limits
QUOTA
When Tariff Rate and TPL Quotas are filed as 3461,
they should NOT be LIVE in ABI
The options are…
QUOTA
The entry can be:
1.
Submitted as a 3461 WITHOUT a BLUE FOLDER, and
2.
Transmitted as a “NON-LIVE” entry for release, and
3.
Then submitted in a BLUE FOLDER with summary at statement.
OR
QUOTA
The entry can:
 Be submitted as a LIVE ENTRY/ENTRY SUMMARY
after the goods have arrived and
 Receive quota status prior to release.
TRAINING
CBP will be conducting training for the Trade on:
Protests
PEAs
RLFs
Census Errors
Date: TBA (October)
PINs by E-mail
P.I.Ns are being distributed electronically. To
be added to list, E-mail Kim Wachtel at
[email protected]
QUESTIONS