Sunray Surgery 2015-16 PPG Action Plan
ACTION PLAN FOR 2013-14 – Updated September 2014 & March 2016
Actions
Target the questionnaire
at a wider ethnic mix of
patients
Measurable Outcome
Increase in Other Asian
group respondents
Timescales
March to
May 2014
Responsibility of
Practice Manager
and Project lead
Outcomes
During the 2015-16 year Tamil
patients were given a translation of the
patient questionnaire.
Analysis of data form
questionnaires in 2013-14 and 201516 shows 14.3% of Other Asians
respondents in 2014-15 and 59% in
2015-16.
Action complete
Increase awareness of the
extended hour
appointments, ensuring
these continue to be
offered and advertised in
the surgery and on
website
Increased usage
(currently running at
73% for Q3 2013-14)
Repeat question in the
2014-15 survey
Increase awareness of
out of hours services –
using materials supplied
through the Kingston
‘Not Always A&E
Campaign’
Repeat question in the
2014-15 survey
January
2015
Practice Manager
and Project lead
Increase use of new ‘online prescription and
appointment services and
post this on NHS
Choices website
Greater uptake of
‘Vision On-Line
services’
August
2014
Practice Manager
and Project lead
June 2014
and
September
2014
January
2015
Practice Manager
and Project lead
Q1 2014-15 74.71% used
Jul and August 2014 89.89% used
Action complete
Use of the out of hours has shown an
increase. In the quarter ending 31st
March 2014 67 patients had 82 out of
hours encounters and in the quarter
ending 30th June 2015 82 patients had
101 out of hours encounters.
Action complete
Annual return for 2013-14 showed 36
registered as at March 20th 2014.
Search on 15th September 2014 shows
248 patients registered for the service
of which 98 accounts are Active
NHS Choices web page updated.
Action complete
New Actions for 2015-16
Actions
Following the change in
clinical computer system
in August 2015, continue
to increase uptake in
provision of on-line
services
Measurable Outcome
Number of patients
registered for on-line
services
Following the local CCG
campaign to reduce
usage of A&E, continue
to make patients aware of
the full range of out of
Results from question
in local questionnaire;
Timescales
2015-16
Responsibility of
Practice Manager
and Project lead
Outcomes
As at March 2016 236 patients
have live on line accounts, of
which 106 are active
This figure will continue to be
audited throughout the 2016-17
year.
Reduction in A&E
attendance
2016-17
Practice Manager
and Project lead
It was not possible to repeat the
question in the same format
because of the introduction of the
new 111 service. However, the
question will be repeated in the
hours services available
locally
2016-17 questionnaires.
A&E and Out of Hours
attendance to be audited in year.
Raise awareness of
cancer screening
available to patients,
particularly bowel cancer
screening
Increase in uptake of
bowel cancer screening
2016-17
Practice Manager
and Project lead
Analysis of data year on year from
2007 to 2016 shows an increase in
uptake of the cancer screening
service and a recent non responder
rate of 50%. As numbers are
increasing this means the number
of patients participating in the
service is increasing – please see
results and charts below.
Surgery to send letters
to non responders
Consider Breast
screening for 2016-17
67 non responders were sent letters
in November 2015
Action complete but consider
breast screening for next round
of screening
Bowel Cancer Screening Numbers
Screened 2007-2016
120
100
80
60
40
20
0
Bowel Cancer Screening Invitations and Responders 2007 to 2016
Total Invited
Percentage Attended
In 2014-15 190 patients were invited for
screening and there was a response rate of
52.63% (100 patients).
In 2015-16 222 patients were invited for
screening and there was a response rate of
51.35% (114 patients).
222
190
In 2016-17 63 non responders were sent
letters to remind them to participate in the
next round of screening.
165
94.05
92
88
84
77
1
74
72.97
59.78
59.74
54.17
48
2
3
52.63
49.70
46.59
4
5
6
7
8
51.35
9