*
Appendix 3: SERVICE DESCRIPTIONS
TIME SERVICE
When you choose DHL Express as your carrier, there are three categories of services:
Same Day
Time Definite
Time-critical shipments
WEIGHT
Special shipments
of any weight and size
Global day-to-day delivery
EXPRESS 09:00: 0-30 kg per piece
Other TD products: 0-70 kg per piece
(Envelope excepted)
Day Definite
Less urgent delivery in Europe
0-70 kg per piece
(Global Mail excepted)
NOTE: Your contract covers the services specified in the Cooperation Agreement.
If you wish to use services other than those set out in your contract, please contact your DHL account manager. Within each type of service, you have
several options. If in doubt about the type of service that best suits your needs, please feel free to call our Customer Service on tel. +45 70 345 345.
For each service, you can order optional services. Extra charges may apply if the shipment or parts of the transport involve additional costs compared to
DHL's standard services.
Same Day (Special Service)
Tailored time-critical shipments of any weight and size - call our Special Service team to find the service that will meet your need for urgent shipment.
For guidance and booking, contact DHL Same Day:
Mon – Fri 8.00 am – 5.00 pm: Tel. +45 70 132 132 or [email protected] or use our form at www.dhl.dk.
During weekends and holidays you are naturally also welcome to use our form for special shipments which are not time-critical and which can be
processed on the next business day.
If you regularly or for a period have several special deliveries, we can make an agreement with attractive rates.
Name:
Description:
Door-to-door delivery by way of the next
flight out.
A dedicated member of the DHL staff
picks up your package immediately,
carries your package onto the next
flight out and delivers it personally to
your consignee.
Your own direct van or truck carrying
only your package domestically or
internationally.
We have employees with visa on
stand-by and can therefore leave
immediately for e.g. China, Russia
and the USA.
Sizes and
weight:
Optional
services:
See list after
service
descriptions
Surcharges:
See list after
service
descriptions
Same Day/Special Service - shipments tailored to suit your needs.
Therefore, there are weight or size restrictions on these services.
Packaging
Insurance
Dangerous goods
Duties & Taxes Paid
Customs services
Saturday delivery
Neutral delivery
Proof of delivery
Packaging
Dangerous goods to a limited extent
Duties & Taxes Paid
Saturday delivery
Neutral delivery
Proof of delivery
Packaging
Insurance
Dangerous goods
Duties & Taxes Paid
Customs services
Saturday delivery
Neutral delivery
Proactive delivery notification Proof of
delivery
Return
Changes in invoice data
Correction of wrong address
Return
Changes in invoice data
Correction of wrong address
Return
Changes in invoice data
Correction of wrong address
Time Definite
Time Definite services covering more than 220 countries and areas around the world - the most extensive network in the logistics business sector. They
are fast and flexible solutions tailored to the needs of the business sector.
To book Time Definite shipments, use your eCom- solution at DHL Online Shipping or call our Customer Service on tel. +45 70 345 345 for guidance on
our range of services.
Time Definite EXPORT – how does it work:
Choose
service and
book pick-up
Prepare your
shipment
International
transit
Arrival in
recipient
country
DHL courier
pick up and
deliver to local
DHL terminal
Customs
clearance in
recipient country
if relevant
Export clearance
in shipping
country, if
relevant
Delivery to local
DHL terminal
Departure from
shipping country
Courier
delivers
shipment to
consignee
NOTE: An export shipment paid by the consignee is an import shipment abroad. Therefore, you must ship it using the consignee's import account
number, or the consignee must request an import pick-up in Denmark. See our import services below.
Name:
Description:
Delivery of documents
and small packages
before 9:00 am to major
business centres in
Europe, the Middle East,
Africa and Asia. Delivery
to USA territories before
10:30 am.
Sizes:
l:120 cm
Delivery of documents and
packages before noon to major
business centres in Europe, the
Middle East, Africa, Asia and the
USA.
h:80 cm
h:80 cm
h:80 cm
w:80 cm
w:80 cm
w:80 cm
l:120 cm
l:120 cm
h:160 cm
l:32 cm
l: 120 cm
It is possible to send packages
with a length of more than 120
cm and below 300 cm subject to
agreement and an oversize
surcharge. Call our Customer
Service to book and learn more
about any changes in transit
times.
w:100 cm
l: 120 cm
It is possible to send packages
with a length of more than 120
cm and below 300 cm subject to
agreement and an oversize
surcharge. Call our Customer
Service to book and learn more
about any changes in transit
times.
Max pr. shipment: 300kg
Max 99 colli
Max per piece:
Max per shipment:
Max 99 colli
Max 3 Pallets
Max per piece:
Max per shipment:
Max 99 colli
Max 3 Pallets
More than 25 kg/piece
must be palletized.
More than 25 kg/piece must be
palletized.
Max per piece:
30kg
70 kg
1000 kg
h:1 cm
w:24 cm
Max per piece:
0.300 kg
Max per shipment: 0.300 kg
Max 1 colli
More than 25 kg/piece must be
palletized.
Above 300 g will be
converted to DHL EXPRESS
WORLDWIDE.
All shipments may be check weighed and measured. The price will be calculated on the basis of
the highest value of the weight and volume of the shipment: length (cm) x width (cm) x height
(cm)/ 5.000 - 1 m3 = 200 kg
If sizes/weight are exceeded, we convert to the nearest service that can contain the shipment.
Optional
services:
Packaging
Insurance
GoGreen
Special pick-up
Duties & Taxes Paid
Customs services
Repeat delivery
attempts (> 3)
Proof of delivery (POD)
Storage (in case of
unsuccessful delivery)
Packaging
Insurance
GoGreen
Special pick-up
Duties & Taxes Paid
Customs services
Repeat delivery attempts (> 3)
Proactive delivery notification
Proof of delivery (POD)
Storage (in case of unsuccessful
delivery)
Page 2 of 9
NOTE! Must be sent in
special DHL packaging
handed out free of charge for
your shipments.
70 kg
1000 kg
Volumetric
weight:
See list after
service
descriptions
Delivery of international
document shipments of
limited weight in special
packaging.
h:160 cm
w:100 cm
Weight:
Delivery of documents and
packages world-wide. We cover
more destinations than any other
express delivery company more than 220 countries and
territories.
Packaging
Insurance
GoGreen
Dangerous goods
Special pick-up
Duties & Taxes Paid
Customs services
DHL Break Bulk Express
Proactive delivery notifications
Saturday delivery
Neutral delivery (selected
countries)
Special delivery
Repeat delivery attempts (> 3)
Proof of delivery (POD)
Storage (for more than seven
calendar days)
Saturday delivery
Proof of delivery (POD)
Proactive delivery
notifications
Storage (for more than seven
calendar days)
Insurance
Surcharges:
See list after
service
descriptions
Manual Data entry
Re-labeling
Spill cleaning
Re-packing
Remote area surcharge
Correction of wrong
address
Return of undeliverables
Changes in invoice data
Manual Data entry
Re-labeling
Oversize surcharge
Overweight surcharge
Overhandled piece surcharge
Spill cleaning
Re-packing
Remote area surcharge
Correction of wrong address
Return of undeliverables
Changes in invoice data
Manual Data entry
Re-labeling
Oversize surcharge
Overweight surcharge
Overhandled piece surcharge
Spill cleaning
Re-packing
Remote area surcharge
Correction of wrong address
Return of undeliverables
Changes in invoice data
Miscellaneous:
For destination options:
See www.dhl.dk or call
+45 70 345 345.
For destination options: See
www.dhl.dk or call
Optional for all destinations.
Money back guarantee
on late shipments if
freight charges are paid
in Denmark. See also
Appendix 1.
Money back guarantee on late
shipments if freight charges are
paid in Denmark. See also
Appendix 1.
You will be given
proactive delivery
notification.
+45 70 345 345.
For proactive delivery
notification, register for sms,
mail or fax service at
www.dhl.dk.
Page 3 of 9
Money back guarantee on
shipments within the EU if freight
charges are paid in Denmark.
See also Appendix 1.
Remote area
Options for all destinations.
Time Definite IMPORT – how does it work:
Ask your
account
manager for an
import number*
Contact your
supplier(s)
International
transit
Arrival in
recipient
country
Your supplier
notifies DHL that
the shipment is
ready for pick-up
Customs
clearance in
recipient country,
if relevant
Courier picks
up the shipment
from the
supplier
Departure from
shipping
country
Courier delivers the
shipment to the
consignee
You pay for the
shipment
*Unless you already have an import number.
NOTE: Your import agreement may apply to both shipments to you from abroad AND shipments between suppliers in other countries where you pay
freight charges (three-way shipments). You can either manage booking using the Import Express Online tool or by giving your import number for
booking abroad. Please note that the responsibility for your import number and what is ordered is yours exclusively. DHL Express merely places the
number at your disposal. In connection with three-way shipments, you will be charged the higher rate of the rates of the two zones in which the recipient
and the shipping country are located.
Name:
Description:
Delivery of documents and small
packages before 9:00 am to the
Greater Copenhagen Area and the
Triangle Area, Odense and Aarhus or
the major business centres in a third
country: Europe, the Middle East,
Africa and Asia. Delivery to USA
territories before 10:30 am.
Sizes
Delivery of documents and packages
before 12:00 (noon) to 84% of all
business centres in Denmark or to the
major business centres in a third
country: Europe, the Middle East,
Africa, Asia and the USA.
h:80 cm
l:120 cm
cmh:80
cm
cmw:80
cml:120 cm
cm
h:80 cm
w:80 cm
l:120 cm
w:80 cm
h:160 cm
w:100 cm
l: 120 cm
It is possible to send packages with a
length of more than 120 cm and below
300 cm subject to agreement and an
oversize surcharge. Call our
Customer Service to book and learn
more about any changes in transit
times.
Weight:
Max per piece:
Max per shipment:
Max 99 colli
30 kg
300 kg
More than 25 kg/piece must be
palletised.
Max per piece:
Max per shipment:
Max 99 colli
Max 3 Pallets
Delivery of documents and packages from
any place in the world to Denmark or a third
country.
70 kg
1000 kg
More than 25 kg/piece must be
palletised.
cmh:160
cm
cmw:100
cml: 120 cm
It iscm
possible to send packages with a length
of more than 120 cm and below 300 cm
subject to agreement and an oversize
surcharge. Call our Customer Service to
book and learn more about any changes in
transit times.
Max per piece:
Max per shipment:
Max 99 colli
Max 3 Pallets
70 kg
1000 kg
More than 25 kg/piece must be palletised.
Volumetric
weight:
All shipments may be check weighed and measured. The price will be calculated on the basis of the highest value of the weight
and volume of the shipment:
length (cm) x width (cm) x height (cm)/ 5.000 - 1 m3 = 200 kg
If sizes/weight are exceeded, we convert to the nearest service that can contain the package.
Optional
services:
Packaging
Insurance
GoGreen
Special pick-up
Customs services
Repeat delivery attempts (> 3)
Proof of delivery (POD)
Storage (for more than seven calendar
days)
Packaging
Insurance
GoGreen
Special pick-up
Customs services
Repeat delivery attempts (> 3)
Proof of delivery (POD)
Storage (for more than seven calendar
days)
Packaging
Insurance
GoGreen
Dangerous goods
Special pick-up
Duties & Taxes Paid
Customs services
DHL Break Bulk Express
Proactive delivery notifications
Saturday delivery
Neutral delivery (selected countries)
Special delivery
Repeat delivery attempts (> 3)
Proof of delivery (POD)
Storage (for more than seven calendar days)
Manual Data entry
Re-labeling
Spill cleaning
Re-packing
Remote area surcharge
Correction of wrong address
Manual Data entry
Re-labeling
Oversize surcharge
Overweight surcharge
Overhandled piece surcharge
Spill cleaning
Manual Data entry
Re-labeling
Oversize surcharge
Overweight surcharge
Overhandled piece surcharge
Spill cleaning
See list after
service
descriptions
Surcharges
See list after
service
descriptions
Page 4 of 9
Return of undeliverables
Re-packing
Remote area surcharge
Correction of wrong address
Return of undeliverables
Changes in invoice data
Re-packing
Remote area surcharge
Correction of wrong address
Return of undeliverables
Changes in invoice data
For destination options: See
www.dhl.dk or call +45 70 345 345.
For destination options: See
www.dhl.dk or call +45 70 345 345.
Options for all destinations.
Money back guarantee on late
shipments if freight charges are paid in
Denmark. See also Appendix 1.
Money back guarantee on late
shipments if freight charges are paid in
Denmark. See also Appendix 1.
You will be given proactive delivery
notification.
For proactive delivery notification,
register for sms, e-mail or fax service
at www.dhl.dk.
Changes in invoice data
Miscellaneous:
Free booking tool allowing you to manage
the shipment yourself.
Money back guarantee on shipments within
the EU if freight charges are paid in
Denmark. See also Appendix 1.
Time Definite DOMESTIC services:
Name:
Description:
Delivery of documents and small
packages before 9:00 am to the Greater
Copenhagen Area and the Triangle
Area, Odense and Aarhus in Denmark.
Sizes:
h:80
h:80 cm
l:120 cm
Weight:
Delivery of documents and packages
before 12:00 (noon) to 84% of the
business centres in Denmark.
w:80 cm
Weight per piece:
Max per shipment:
Max 99 colli
30 kg
300 kg
More than 25 kg/piece must be
palletised.
Delivery of documents and packages
domestically in Denmark by the end of
the next business day.
h:80 cm
w:80
l:120
It is possible to send packages with a
length of more than 120 cm and below
300 cm subject to agreement and an
oversize surcharge. Call our
Customer Service to book and learn
more about any changes in transit
times.
w:80 cm
l:120 cm
It is possible to send packages with a
length of more than 120 cm and below
300 cm subject to agreement and an
oversize surcharge. Call our Customer
Service to book and learn more about
any changes in transit times.
Weight per piece:
Max per shipment:
Max 99 colli
Max 3 Pallets
Max per piece:
Max per shipment:
Max 99 colli
Max 3 Pallets
70 kg
1000 kg
More than 25 kg/piece must be
palletised.
70 kg
1000 kg
More than 25 kg/piece must be
palletised.
Volumetric
weight:
All shipments may be check weighed and measured. The price will be calculated on the basis of the highest value of the weight
and volume of the shipment:
length (cm) x width (cm) x height (cm)/ 5.000 - 1 m3 = 200 kg
If sizes/weight are exceeded, we convert to the nearest service that can contain the package.
Optional
services:
Packaging
Insurance
Special pick-up
Repeat delivery attempts
Proof of delivery (POD)
See list after
service
descriptions
Packaging
Insurance
Special pick-up
Saturday delivery
Repeat delivery attempts (> 3)
Proof of delivery (POD)
Proactive delivery notifications
Surcharges:
See list after
service
descriptions
Miscellaneous:
Manual Data entry
Re-labeling
Spill cleaning
Re-packing
Remote area surcharge
Correction of wrong address
Return of undeliverables
Changes in invoice data
Manual Data entry
Re-labeling
Oversize surcharge
Overweight surcharge
Overhandled piece surcharge
Spill cleaning
Re-packing
Remote area surcharge
Correction of wrong address
Return of undeliverables
Changes in invoice data
For destination options: See www.dhl.dk
or call +45 70 345 345.
For destination options: See
www.dhl.dk or call +45 70 345 345.
Money back guarantee on late
shipments if freight charges are paid in
Denmark. See also Appendix 1.
Money back guarantee on late
shipments if freight charges are paid in
Denmark. See also Appendix 1.
You will be given proactive delivery
notification.
Page 5 of 9
Packaging
Insurance
Dangerous goods
Special pick-up
Proactive delivery notifications
Saturday delivery
Special delivery
Repeat delivery attempts (> 3)
Proof of delivery (POD)
Storage (more than seven calendar
days)
Manual Data entry
Re-labeling
Oversize surcharge
Overweight surcharge
Overhandled piece surcharge
Spill cleaning
Re-packing
Remote area surcharge
Correction of wrong address
Return of undeliverables
Changes in invoice data
Day Definite
Day Definite shipments – delivery on a certain day in more than 30 countries in Europe. See the specific countries on the zone map attached to the
price list. They are flexible and economical solutions with attractive transit times.
To book Day Definite shipments, use your eCom solution via www.dhl.dk or call our Customer Service team on tel. 70 345 345 who also provide
guidance on our range of services.
Name:
Description:
Delivery of packages and mixed cargo
to Europe of shipments within a few
days depending on destination. Does
not include Denmark, the Faroe Islands
and Greenland.
Measurements:
Delivery of packages and mixed cargo
to Denmark within a few days
depending on destination.
h:80 cm
l:120 cm
h:80 cm
w:80 cm
l:120 cm
We pick up your international mail
together with your international
packages and sort, stamp and deliver it
to the Post Office in your recipient
country worldwide.
h:10 cm
w:50 cm
l:40 cm
w:80 cm
Weight limit min. 0,1 kg
h:160
(EU: 200 cm)
h:160 cm (EU: 200 cm)
w:100
w:100 cm
l: 120
Weight:
l: 120 cm
It is possible to send packages with a
length of more than 120 cm and below
240 cm subject to agreement and an
oversize surcharge. Call our Customer
Service to book and learn more about
any changes in transit times.
It is possible to send packages with a
length of more than 120 cm and below
240 cm subject to agreement and an
oversize surcharge. Call our Customer
Service to book and learn more about
any changes in transit times.
Max per piece:
Max per shipment:
Max 99 colli
Max 3 Pallets
Max per piece:
Max per shipment:
Max 99 colli
Max 3 Pallets
70 kg
1000 kg
More than 25 kg/piece must be
palletised.
Volumetric
weight:
70 kg
1000 kg
Max per piece:
Max per shipment:
Max 99 colli
More than 25 kg/piece must be
palletised.
All shipments will be check weighed and measured. The price will be calculated on the basis of the highest value of the weight
and volume of the shipment:
length (cm) x width (cm) x height (cm)/ 5.000 - 1 m3 = 200 kg
If sizes/weight are exceeded, we convert to the nearest service that can contain the shipment.
Optional
services:
See list after
service
descriptions
Surcharges:
See list after
service
descriptions
2 kg
300 kg
Packaging
Insurance
Dangerous goods
Special pick-up
Duties & Taxes Paid
Customs services
Proactive delivery notifications
Neutral delivery
Special delivery
Repeat delivery attempts (> 2)
Proof of delivery (POD)
Storage (for more than seven
calendar days)
Storage (in case of
unsuccessful delivery)
Manual Data entry
Re-labeling
Oversize surcharge
Overweight surcharge
Overhandled piece surcharge
Spill cleaning
Re-packing
Remote area surcharge
Correction of wrong address
Return of undeliverables
Changes in invoice data
Packaging
Insurance
Dangerous goods
Special pick-up
Duties & Taxes Paid
Customs services
Proactive delivery notifications
Neutral delivery (selected
countries)
Special delivery
Repeat delivery attempts (> 2)
Proof of delivery (POD)
Storage (for more than seven
calendar days)
Storage (in case of
unsuccessful delivery)
Manual Data entry
Re-labeling
Oversize surcharge
Overweight surcharge
Overhandled piece surcharge
Spill cleaning
Re-packing
Remote area surcharge
Correction of wrong address
Return of undeliverables
Changes in invoice data
Miscellaneous:
Return (in case of unsuccessful delivery)
Includes only non-dutiable shipments.
Page 6 of 9
Explanations of optional services and surcharges
When you use DHL Express, you have a variety of optional services to choose between. NOTE: See what DHL Express offers under each service.
A few additional service charges may apply if your shipment does not meet the dimensions set out in the service descriptions.
The charges are per shipment and exclusive of VAT.
Optional
services:
Description:
Same
Day
Packaging
In addition to our free packaging, DHL Express offers:
- DHL top-quality carton packaging for a variety of shipment requirements
- Temperature-controlled packaging for cooled and refrigerated cargo, including
pharmaceutical samples.
See our range of packaging material and rates at www.dhl.dk under Shipping/Booking
packaging
Preprinted
Waybill
Manual waybills stamped with the sender or recipient
Insurance
Obtain full insurance cover for your high-value shipments without any excess through
DHL
Diplomatic
Material
At Shipper's request, documents and articles intended for official diplomatic use which
are exempt from all taxes, customs duties and related charges other than charges for
storage, carriage and similar services and are transported in accordance with the Vienna
Convention on Diplomatic Relations, 1961.
GoGreen –
send CO2
neutrally
DHL offers you the opportunity to compensate for the CO2 impact of your shipments and
support your business goals for sustainability and environmental protection.
Time
Definite
Day
Definite
Delivery of packaging
+ price of the packaging
Kr. 75
(for 50 pcs)
1% of cargo value,
minimum €10 up to a value of €50,000
Kr. 40
-
-
International
kr. 0,75/kg
For each shipment you send when you choose GOGREEN, DHL Express offers to
neutralize the corresponding carbon dioxide emissions. So, if your shipment emits 49 kg
of CO2, we will cover at least the same amount in an approved and certified CO2
reduction project, controlled by Swiss based SGS - accredited by the World Bank.
National
kr. 0,15 /kg
minimum.
kr. 0,75 pr.
shipment
You get an easy and simple solution to start with. And stickers to put on your package to
make CO2 neutrality visible. In addition, the GOGREEN services automatically appear on
your invoice and you will receive highly accurate emissions estimates for your
environmental reporting.
When you choose DHL GOGREEN service, you will annually receive a certificate that
identifies the total CO2 emissions calculated from the sent GOGREEN shipments
Dangerous
goods
We would be happy to help you with carriage of dangerous goods. NOTE: To send
dangerous goods, you need a dangerous goods agreement and all underlying licences.
Learn more about the dangerous goods we handle in our general terms and conditions or
at www.dhl.dk under Shipping/Shipping Advice/Dangerous Goods.
The surcharge is added to:
Excepted quantities (EQ)1
Fully regulated dangerous goods2
Lithium Batteries3
Dry ice shipments4 (UN 1845)
Biological Substance5 (UN3373) (for WMX only)
Limited quantities (LQ)6
Special
pick-up
Special pick-ups are outside normal business hours or after the latest local pick-up time
or on Saturdays, Sundays or holidays
1
) Kr. 40
2
) Kr. 595
3
) Kr. 40
4
) Kr. 75
6
) Kr. 150
5
) Kr. 75
At least Kr. 150 per pick-up
To book, call our Customer Service on tel. +45 70 345 345.
Early Pickup
At Shipper's request, a shipment/piece is collected from Shipper premises at an agreed
time earlier than the regular pickup time for a specific service area.
Kr. 150 per pick-up
To book, call our Customer Service on tel. +45 70 345 345.
Saturday
delivery
We offer Saturday Delivery to major business centres and cities in Europe. To learn more
about your options or to book a special delivery, call our Customer Service on tel. +45 70
345 345.
At least Kr. 300 per delivery
Special
delivery
Special deliveries are outside normal business hours or after the latest local pick-up time
or on Saturdays, Sundays or holidays For more information on Saturday Delivery, see
below.
To book, call our Customer Service on tel. +45 70 345 345.
At least Kr. 300 per delivery
Neutral
delivery
Neutral Delivery Service (NDS): Is appropriate when the shipment is sent to 3rd party
(other than "importer/buyer" in the recipient country) - e.g. directly to the end user allowing you to skip a link in the supply chain that adds to costs. No documentation or
labels show the value of the package, and DHL clears the shipment through customs until
importer/buyer.
Kr. 135 per shipment or 2% of
shipment value
Page 7 of 9
DHL BREAK
BULK
EXPRESS:
Multiple dutiable shipments into the same country will be consolidated into a single
dutiable shipment (parent shipment) having a single waybill. After customs clearance,
each individual shipment will be delivered to the final consignee. Duties and VAT will be
charged to one single importer in the recipient country. For rates to the destination,
please call our Customer Service. NOTE: DHL may make special data transfer
requirements.
Repeat
delivery
attempts
If you as the sender want it, we can try to deliver the shipment after the delivery attempts
that are contained in the product. Delivery can also be made to an alternative address
provided by the sender.
The surcharges occurs after the following conditions:
There may be additional charges, but
this is in most cases an additional
service at no extra charge.
Kr. 75 per delivery
Time Definite - In addition to three delivery attempts
Day Definite - In addition to two delivery attempts
Duties &
Taxes Paid
Export Services to countries outside the EU.
Duty Taxes Paid, (Duties Taxes Paid) corresponds to INCO Terms Delivery Duty Paid
(DDP): The shipper (or a third party) pays the duties and taxes of the recipient country.
Kr. 135
This service is for routine customs clearance. For non-routine customs clearances, a
charge may be added, depending on the customs clearance procedures in the various
countries.
Split Duty VAT
(DVU)
Export Services to countries outside the EU.
Customs
Services –
import*
Custom clearance is included in the freight charges, covering up to five lines of goods.
Customs are charged back to the shipper (or third party), whereas VAT is charged to the
consignor.
More lines of goods (in case of more than three lines of goods per customs clearance):
Customs clearance of shipments with multiple lines of goods or multiple countries of
origin for the same product. Will be added and invoiced in the recipient country.
Customs clearance licence: Advance contact to the consignee or importer if requested in
writing before DHL makes the clearance. Include delivery of documentation to consignee
or importer before customs clearance.
Document handling: Obtaining and handling additional customs documentation on
specific shipments or goods and co-ordination of official inspection, if necessary.
Kr. 135
Kr. 40 per line above 5 linies
Kr. 295
Kr. 295
Storage (for more than three business days): Stopped shipments on DHL facility, if
customs clearance is to be performed by 3rd party (customs broker or agent) or if we
await documentation from consignee or importer.
Kr. 195
*If you receive a package that is not registered as a company, but as a private person,
DHL will make customs clearance of our duty credit and duty / VAT / expenses to be
incurred an expense
Kr. 100
Customs correction after import and beyond the control of DHL.
Kr. 595 per unit
**Some countries impose local charges on customs clearance that DHL cannot affect. For details please contact our Customer
Service. Also, some shipments may due to their content and value result in additional costs, e.g. on inspection, regulatory control
etc.
Storage at
Facility
Shipments that cannot be delivered or are not picked up on the receiving terminal as
agreed, will be kept for 7 calendar days. Then begins settlement of storage.
Disposal of
Undeliverable
At Shipper's request, the disposal of an undeliverable shipment/piece following repeated
but failed attempts to make the delivery can be ordered.
Manuel faktura
In preference to the regular online billing process, the provision of a hard copy printed
invoice can be ordered
Kr. 35
Waybill Copy
At Shipper's request, a physical waybill or label copy relating to a shipment/piece can be
ordered
Kr. 25
Page 8 of 9
Kr. 8 per kg/day, minimum. kr. 40 per
day
At least Kr. 75
Surcharges:
Surcharges:
Description:
Same
Day
Manual data
entry /
Re-labeling
If you have not transferred data electronically in due time, or have not provided correct
label, DHL Express may impose a surcharge on your shipment to cover the
administrative costs of having to enter the data manually or re-label, to ensure lower
probability of inconsistent piece handling.
Oversize /
overweight
surcharges
If your package exceeds the maximum sizes (L;H;W) and the maximum actual colli
weight (70kg) specified in the service descriptions above, we will convert your shipment
to the next service or carries your shipment against a surcharge. If you book an oversize
shipment on the relevant service, a surcharge will apply. If your shipment exceeds both
limits, you will only be charged for one.
Overhandled
piece /
Non stackable
pallets
In order to continue to ensure a high level of service to you, we have a handling fee for
non-stackable pallets. Consignments of this type require additional measures and
equipment for special handling of the shipment will be picked up all the way through to
delivery.
The fee will be charged when one or more of the following applies. The sender has given
clear instructions not to stack via one of several marking methods. In case of inadequate
packaging or lack of packaging. If shipping form or content of the goods on the pallet,
prevent the safe stacking with another pallet or other non pallet parcel.
Spill Cleaning
Repacking
Remote area
Changes in
invoice data
Late Payment
Address
correction
The cleaning up and subsequent disposal of small or large spills of liquids, dangerous
goods and unknown contents that in serious cases also require emergency third party
assistance; cause disruption to the sort operation; or contaminate other
pieces/shipments.
DHL repacks a shipment/piece on behalf of a Customer in order to ensure its safe
transportation across the network, triggered either by a specific Customer request or
when the packaging is not compliant with DHL network standards.
DHL Express reaches every corner of the world: Delivery or pick-up is available in remote
areas (RAS). For information on the areas currently defined as remote areas domestically
and internationally, visit www.dhl.dk – Additional services/Remote area service.
DHL Express invoices on the basis of the data contained in the waybill/the electronic
booking form. If you use an incorrect account number internally, please correct it in your
accounting department. In case of errors in the waybill or if unnotified changes to the
address or similar changes on issued invoices are requested, we re-invoice against a
surcharge covering our administrative costs. If you have an inquiry to your invoice, please
send an e-mail to [email protected].
If timely payment is not made, a reminder will be issued to the account holder with a fee,
and interest will be added accordingly
Time
Definite
Kr. 40 per colli
Kr. 185
Kr. 185
At least Kr. 225
Kr. 40
Kr 2.75 per kg
Minimum kr. 140
Kr. 250
Kr. 100
DHL will as far as possible identify the correct shipping address – if the existing
information provided by the sender is either incorrect or incomplete.
The fee will be charged for any shipment that cannot be delivered due to one or more of
the following: Inaccurate or incomplete shipping address Information at the time of
pickup. The receiver is moved from the address given on the label / waybill. The receiver
is no longer employed at the company stated on the label / waybill and the company
refuses to accept the shipment.
We are looking forward to good future co-operation.
Page 9 of 9
Day
Definite
Kr. 75