General Practice Nurse Conference
Triumvirate Leadership
Leadership is everyone’s business
2nd March 2016
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Introduction to Triumvirate
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Triumvirate leadership
GPNs
Practice
Managers
GPs
Four key aspects:
Structure provides:
Qualified leadership
Mutual respect
Shared values
Different perspectives
Multiple viewpoints
Perspectives
Expertise
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The programme of 2015
4 cohorts
Leadership
practices
21 practice improvement
projects
Driven
sponsors
Leadership
being
everyone’s
business
21 practices looking for something
different to help face the primary care
challenge
21 new ways of working
Project
management
Service
Redesign
10 sessions plus peer networking and
graduation ceremony
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Lots and lots of emerging
leaders stepping up to
shape primary care
Lots of challenges, laughs and hard
work along the journey
Simple analytics
• 15 questions asked around
four themes with an
opportunity to comment at
the end of the survey
Leadership
Communication
Pre and
post survey
themes
Culture
• Pre 21 General Practice
Nurses answered the survey
• Post 18 General Practice
Nurses answered the survey
Strategic Vision
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Simple analytics – practice nurses
• Do you feel that leadership
is shared throughout your
organisation?
Leadership
Communication
Pre and
post survey
themes
• Pre – 57%
• Post – 78%
GPNs
Post
Course, 78%
Pre Course,
57%
Culture
PRE COURSE
POST COURSE
GPNs
Strategic Vision
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Simple analytics
• Do you feel that there is
strong communication
throughout your practice?
Leadership
Communication
Pre and
post survey
themes
• Pre 43%
• Post 72%
GPNs
Post
Course, 72%
Pre Course,
43%
Culture
PRE COURSE
POST COURSE
GPNs
Strategic Vision
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Simple analytics
• Do you feel a culture of
innovation and quality
improvement is embraced by all
members of the practice team?
Leadership
Communication
• Pre 43%
GPNs
• Post 61%
Pre and
post survey
themes
Post
Course, 61%
Pre Course,
43%
Culture
PRE COURSE
POST COURSE
GPNs
Strategic Vision
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Simple analytics
• Do you actively contribute
to your practice’s plans for
service redesign?
Leadership
Communication
Pre and
post survey
themes
• Pre 48%
• Post 78%
GPNs
Post
Course, 78%
Pre Course,
48%
Culture
PRE COURSE
POST COURSE
GPNs
Strategic Vision
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Simple analytics
• Do you feel that you possess a
good understanding of the wider
NHS strategic direction for
Primary Care?
Leadership
Communication
• Pre 19%
• Post 67%
Pre and
post survey
themes
Culture
GPNs
Post
Course, 67%
Pre Course,
19%
PRE COURSE
POST COURSE
GPNs
Strategic Vision
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Triumvirate Leadership Journey 2015
PRIORY MEDICAL CENTRE
WARWICK
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Why we got Involved in 2015’s Big Win?
• Development opportunity within primary care
• New approach appealed
• Combined real project with practical techniques &
learning
• Push us to make project happen
• Work together, time out, head space
• Recognition of leadership role
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Our Project
• Access & Patient Communication
• Significant change to appointment system
• Utilised techniques such as GP time optimisation
exercise
• Twitter
• Developing a video (take 2)
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Our Triumvirate Outcomes
• Created more patient contacts and longer consultation
times
• Our Triumvirate feel more equipped to lead change
• Excellent FFT results & Improved MORI GP survey data
• Team inclusive
• Praise. Identify great colleagues
• Positively patrol premises
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The Nursing Perspective
Karen Smith-Young – Nurse Manager
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Personal Impact
• Confidence to discuss ideas with GP & PM as
equal
• Tools to approach challenges in a different
manner
• Being braver
• Greater team involvement in problem solving
• Provided time out to reflect and analyse
• Recognise innovation
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Outcomes for Nursing Team
• Proactively manage nurse rota and appointments
benefitting patients and team
• Duty Nurse slots
• Collaboration i.e. developing understanding of nurse
role and appointments provided
• Improved communication channels
• Include practice team updating protocols & systems
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GPN SECRET IDENTITY REVEALED
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HEE OFFER FOR LEADERSHIP
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HEE Leadership programmes on offer
Systems
Leadership
Executive
Masterclasses
Coaching
Mentoring and
Shadowing
Systems
Leadership
Karen Storey
Karen.Storey@w
m.hee.nhs.uk
Psychometrics
and
understanding
personality
Development
Assessment
Centres
Engaging
Leaders
Regional
Programme
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Questions and answers
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Thank You
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