Multi-agency Escalation &
Resolution Policy Briefing
Niccie Jones
Learning & Development Officer - LSCB
Briefing Aims
• To disseminate and promote the escalation
pathway as best local practice.
• To raise awareness of how to use the pathway
amongst frontline practitioners.
• To clarify, when and who can use the
escalation policy/process.
• To direct professionals to its filing location.
Context
‘All professionals across the borough working
with children, young people and families need
to know what to do about a case where they are
worried that professionals are not working well
together and as a result a child is not making
good enough progress or is at risk’.
Escalation Report
2015-2016
Agency making escalation
Health
6
(Bridgewater)
Primary School
2
GP
1
Agency receiving the escalation
CSC
9
Stage of Escalation
Stage 1
7
Stage 2
1
Stage 3
through
(went
1
stages)
Level on the Continuum
Level 2
1
Level 3
2
Level 4
6
Reason for Escalation
Obesity
2
over 1
Dispute
threshold
for 3
Cause
concern
Communication 3
issues
All escalations have been resolved.
2014-2015 = 17 escalations received
2015-2016 = 9 escalations received
3
Conclusions:
• No explanation for the reduced
number of escalations being sent
through to SHSCB.
• There is a notable lack of
escalations from Police, GP’s and
Social Services.
• Critical Incident Panel have
requested additional training on
escalation procedures to
professionals.
Dispute resolution prior to invoking the MA Escalation Procedure
Resolution
Record on relevant case file
Agency A to Agency B
Copy in Team Managers
Unresolved
Next step …
Dispute resolution prior to invoking the MA Escalation Procedure
Resolution
Record on
both agency
case file
Practitioner to Line Manager
(1 Day)
Unresolved
MA Escalation
process
invoked
Manager to Manager
(1 Day)
Escalation
Notice
MA Escalation Process - Escalation Notice
Service Manager to Service Manager (or
equivalent)
(Completed within 5 working days)
Copy to LSCB Business Manager
MA Escalation Process
• Record on relevant case files.
• Feedback to practitioner raising concern.
• Feedback to LSCB Business Manager who
records resolution.
Service Manager to Director
(2 days)
Stage 3
MA Escalation Procedure
• Record on relevant case files.
• Feedback to practitioner raising concern.
• Feedback to LSCB Business Manager
who records resolution.
Director to Director
(5 working days)
Director of
Children’s
Services
Makes the final
binding decision
• Record on relevant case file.
• Feedback to practitioner raising
concern.
• Case summary sent to LSCB
Business Manager for review
(issues and lessons learnt).
Resolution
Notice &
Report
Where to find the MA Escalation & Resolution Policy
http://sthelenslscb.org.uk
Tri.x Safeguarding procedures
Please complete the briefing
validation form and return to Trainer
before you leave.
Thank you!