VitalSuite® Performance Management
Software for the Enterprise
The “My Vital” portal to the awardwinning, industry leading VitalSuite®
software provides you a personalized
window to the system’s comprehensive
view of your network, application and
business performance from a single,
centralized location.
Monitor, measure and enhance delivery of
carrier-class business services across your
multi-vendor, multi-service infrastructure.
Benefits
• Access personalized network performance data at a glance
• Pre-empt potential network problems with real-time enterprise-wide visibility
• Simplify analysis and planning with drill-down reports for every organizational level
• Centrally manage network, application and service quality
• Maximize uptime by proactively tracking faults to their source
• Strengthen support of critical business transactions by monitoring applications performance
• Protect your network investment with enhanced operational performance
• Realize rapid ROI through immediate system deployment and access to performance data
The one system for your network —
and your business
Pre-empt network performance problems
with real-time enterprise-wide visibility
Successful IT management means implementing an
integrated system in which your network, your
applications and your business processes work
together to support strategic enterprise objectives. That
demands visibility into, and control over, your entire
infrastructure — the total visibility and complete control
only the VitalSuite® system can provide.
Performance data from the three VitalSuite®
software components — Application, Network and
Real-time Event analysis — is merged to monitor
and report on your network’s physical infrastructure
and network applications such as e-mail, Domain
Name Server (DNS) and Enterprise Resources
Planning (ERP).
Winner of numerous industry awards, including the
Network World “World Class Award” for best
performance management system, the VitalSuite®
performance management system is comprised of
three advanced software modules for Application,
Network and Real-time Event analysis offering you a
comprehensive fully integrated solution in a cost
effective package. Providing real-time views into
everything from complex e-commerce transactions to
mission-critical network resources, it lets you
continuously monitor, measure and optimize
performance at every level of your IT operations.
Selecting “Applications” from the My Vital portal
display brings you a heat chart that reports the
current state of all TCP-IP applications, including
throughput, availability, packet loss and round-trip
times.
Access personalized network
performance data at a glance
Under the “Network” option, you’ll find a status
summary on all your network resources, including
routers, servers, VoIP, LANs/WANs, wireless, ATM
and Frame Relay links. Additional details on network
operations, remote access and client/server paths
are available to give you deeper insights into
infrastructure performance.
The “Real-time” function provides advanced tools to
help you track and analyze performance data — and
instantly identify devices, subnets and network paths
that have exceeded defined quality thresholds.
VitalSuite® software’s business management
innovations begin with My Vital, the personal window
into your IT infrastructure. This web-based portal lets
you create and display virtually any aspect of network
and application performance: wireless, LAN, WAN,
ATM, VoIP or Frame Relay quality indices; top
applications and events; even specific e-business
transactions such as order entry or credit authorization.
Everyone from executives to engineers can create
unique displays tailored to individual requirements.
Simplify analysis and planning with drilldown reports for every organizational level
The system’s “My Business” display provides a colorcoded heat chart that shows you at a glance how your
custom applications and transactions are performing.
When a glowing “hot spot” flags a potential problem,
you know immediately where to focus your
troubleshooting efforts.
Filling in the details behind the heat charts, web-based
VitalSuite® software reports clearly demonstrate how
well your specified service levels are being delivered
to business users. They provide the job-specific
information needed by IT professionals with varying
degrees of responsibility and technical expertise:
The system features an advanced “Alarms”
capability. This real-time troubleshooting tool lets
you find and fix problems quickly — often before
they impact end-users.
• CIOs and other executives who want a quick overview
can access high-level reports showing how IT
resources are performing over time.
• Network managers can obtain detailed accounts of
how manageable devices are performing, helping spot
and address problems to optimize performance and
efficiency.
• Capacity planners can use VitalSuite® system reports
to provision resources, allocate budgets and predict
future growth to plan network expansion and
expenditures.
The VitalSuite® software “My Business” heat charts show
you the status of critical applications at a glance.
2
• Application managers can keep tabs on traffic
volumes, application transaction response times and
other critical data for evaluating performance and
ensuring maximum availability.
VitalSuite® offers a comprehensive advanced
reporting tool that enables you to generate custom
presentation-quality reports and graphs. With this
tool, administrators no longer need to export files to
complex and expensive commercial reporting
packages. The flexible formatting power, lets you
easily transform network performance data to
dynamic, custom reports and quickly determine the
status of your network infrastructure.
Centrally manage network, application
and service quality
Enjoy unmatched enterprise-wide visibility from a
single central location. At the network level, the
VitalSuite® system provides a complete overview of
your enterprise’s physical infrastructure, with both
historical and real-time performance views. Industryleading scalability gives you more granular control of
even the largest network environments with less
effort, in a shorter timeframe and with fewer
resources than competitive management systems.
For application performance, the system includes
VitalAgent®, intelligent software that resides on
desktops to transparently monitor every IP-based
transaction from inception to completion. Data
displayed in heat charts and reports tells you exactly
how everything from e-mail and web services to
groupware, databases, ERP and custom in-house
solutions are performing. If you choose, users can be
empowered to detect, diagnose and even fix common
problems themselves. Supplying detailed diagnostic
data and recommended solutions; VitalAgent® reduces
users’ dependence on your help desk and lets your
staff focus on more strategic issues.
As the VoIP market enters the high-growth phase,
VitalSuite® expands the reach of VoIP monitoring and
testing while continuing to evolve the correlation of
network performance with voice quality. Integrating Bell
Labs research developed network probe technology
allows VitalSuite® to measure the service quality of
different VoIP services for all types of enterprise
networks. By supporting market leader Cisco and Avaya’s
VoIP solutions, as well as Lucent’s emerging AES
solution, VitalSuite® rounds out an integrated solution
focused on exposing the relationship between network
performance and voice quality.
Maximize uptime by tracking faults to their source
VitalSuite® software guides you straight to the source of
network infrastructure problems at your site or in different
buildings, cities or countries around the world. The ability
to associate events in real time with specific devices,
ports and virtual connections helps reduce the time
required to identify, locate and troubleshoot network
faults. That keeps your operations running smoothly and
helps defuse costly downtime.
Alarm summary heat charts let you quickly drill-down to
detailed problem diagnoses and recommended
resolutions.
If you have users who rely on outsourced network
services, VitalSuite® software offers an effective way to
measure compliance with service-level agreements
(SLAs). You can monitor the provider’s performance
round-the-clock. And you can quickly determine where
the responsibility for problems lies.
Strengthen support of critical business
transactions
Detailed charts graphically indicate which applications
are being used, who is using them and how much
bandwidth they are consuming.
This VitalSuite® software component also cuts the
cost and complexity of supporting remote users. It
allows centralized management of telecommuters,
road warriors and other mobile users. And it can
monitor every aspect of the remote connection
process — whether users are at home, at a regional
office or connected from a hotel room.
VitalSuite® software gives you unprecedented flexibility for
monitoring and managing crucial business transaction
applications. And it provides in-depth visibility, via
graphical displays and detailed performance reports, into
how those applications are affecting your bottom line.
An included toolkit lets users customize the information
monitored in each application, so you can focus on
optimizing the elements associated with an application that
are critical for sustaining peak performance.
3
Protect and maximize return on network
investment
You can deploy VitalSuite® software quickly right out of
the box. It requires no customization and begins
delivering immediate results — helping you enjoy rapid
returns through improved utilization of WAN circuits
and other expensive infrastructure elements, as well as
cost-saving resource consolidation.
Because it runs on Microsoft® Windows and UNIX
platforms, the VitalSuite® system enables you to select
the most appropriate deployment method in line with
your network management budget. And its economical
licensing model helps lower your total cost of
ownership.
In addition, the system’s standards-based architecture
ensures compatibility with your existing equipment and
solutions. An open application-programming interface
(API) eases integration with your existing management
frameworks, directories and other tools. And data
gathered from the VitalSuite® solution can be imported
directly into other popular network management
solutions and trouble-ticketing systems.
Summary of Features and Benefits
• Multi-vendor, multi-technology compatibility –
provides an extensive programmable platform
with multi-vendor, multi-service technology to
accommodate cost-effective growth
• Carrier-grade scalability – flexible deployment
capabilities permit support for millions of
performance-monitored objects
• Enterprise-wide visibility – network-wide views
allow monitoring and measurement of all network
elements, servers and clients to enhance
performance and pre-empt problems
• Application performance management –
transaction monitoring from an end user
perspective facilitates performance optimization
and Quality of Service enhancement
• Network performance management – continuous
network-wide visibility helps improve resource
optimization and planning for maximum ROI
• Event management – real-time network event data
allows proactive responses for corrective action
and prevents problem escalation
• Enterprise-wide information portal – personalized
enterprise-wide view of the network’s
performance provided by the “My Vital” portal
®
VitalSuite Network and Service
Management Software deliver services
without boundaries
Lucent Technologies, a proven global provider of
market leading IT management solutions that
maximizes profitability and productivity and helps you
leverage IT investment for a competitive advantage.
Lucent's award-winning VitalSuite® Network and
Service Management portfolio is used today by more
than 1500 enterprises world-wide, including over 75%
of the Fortune 100.
Lucent leverages innovations from Bell Labs and
experience and expertise from Lucent Worldwide
Services to provide high performing and highly scalable
solutions that increases IT staff productivity by enabling
user technology and ensures network and applications
performance for improved service availability. Lucent
partners with world-class business partners, system
integrators and hardware vendors to deliver proven
solutions that maximize the return on your IT
investments.
To learn more about these and other enterprise
management solutions, contact your Lucent
Technologies sales representative, authorized reseller
or sales agent. You can also visit our web site at
http://www.lucent.com/vital or call 1-888-426-2252.
• Immediate deployment – shorten time-to-results
and ROI with out-of-the-box implementation and
no customization required
This document is provided for planning purposes only, and does not
create, modify or supplement any warranties which may be made by
Lucent Technologies relating to the products and/or services described
herein. The publication of information contained in this document does
not imply freedom from patent or other protective rights of Lucent
Technologies or third parties.
VitalSuite and VitalAgent are registered trademarks of Lucent
Technologies Inc. All other brand and product names are trademarks
or registered trademarks of their respective holders.
Copyright  2005 Lucent
Technologies Inc.
All rights reserved
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