MGT 554
Operations
Management
mgt554u1.1
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editorial standards and practices.
MGT 554 - Operations Management
CONTRIBUTORS
The University gratefully acknowledges the contribution of the following people to the
completion of this course of study:

Florence Rickards, MBA, Faculty Member

Robert Wolf, Ph.D., Faculty Member

Steve Roussas, MSE, Faculty Member

Thomas Diamond, Ph.D., Faculty Member

Melony Mead, MBA, Project Manager II, College of Graduate Business and Management
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MGT 554 - Operations Management
OVERVIEW
MODULE DESCRIPTION
This module contains assignments and information for multiple University of Phoenix course
delivery methods. Additional assignments are noted for individuals and Learning Teams in
multiple delivery methods. Select the delivery method that applies to you, using the following
guide:

If you are taking this course face-to-face in a classroom, use the “assignments,” “additional
assignments for classroom students,” and “Learning Team assignments.”

If you are enrolled through the Online Campus and are taking this course entirely in an online
environment, use the “assignments,” “additional assignments for online students,” and
“Learning Team assignments.”

If you are enrolled in FlexNet®, which is a combination of Classroom and Online delivery
methods, you will use the “assignments,” and or “additional assignments for classroom or
online students” as directed by your instructor.

If you are taking this course through Directed Study and are working one-to-one with an
instructor, use the “assignments,” and “additional assignments for directed study students.”
In all cases, refer to the syllabus distributed by your instructor for a comprehensive listing of the
assignment descriptions and due dates.
COURSE DESCRIPTION
This course examines the design and management of internal capacity as it applies to all
organizations. It examines the principles and techniques for designing, analyzing, and managing
operations processes. It addresses how all operations and behavior components fit together and
how to identify and resolve the right problem. Topics include statistical process control, supply
chain management, and total quality management.
TOPICS
Overview of Operations Management
Problem Identification and Resolution
Process Design, Development, and Management
Applications of Technology and Knowledge Management
Integration
Application and Evaluation
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MGT 554 - Operations Management
LEARNING OBJECTIVES
Overview of Operations Management

Define operations management.

Recognize the organization as a system.

Assess the role of the customer/supplier in operations management.

Explore the supply chain management mindset.

Analyze the role of behavior and communication in operations management.
Problem Identification and Resolution

Apply problem identification and problem-solving processes.

Determine the appropriate operations management tool(s) to be used during the problemsolving process.
Process Design, Development, and Management

Design and develop a process.

Compare and contrast methodologies to maintain and manage a process.

Determine the appropriate operations management concepts and tool(s) to be addressed
during the design development and management of a process.
Applications of Technology and Knowledge Management

Evaluate the application of current and future technologies to operations management.

Analyze the parameters of knowledge management.

Examine demand in relation to capacity and capability.

Determine the appropriate operations management tool(s) to be used during the process.
Integration

Integrate total quality into operations management.

Determine the appropriate operations management tool(s) to be used in integration.
Application and Evaluation

Apply project management techniques.

Synthesize operations management concepts, culminating in an operations improvement
plan.
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MGT 554 - Operations Management
PROGRAM HANDBOOK
Students are responsible for adhering to a number of UOP policies and standards including, but
not limited to, the following. This information can be downloaded from
http://ecampus.phoenix.edu:

Program Goals

Computer Recommendations

Learning Team Philosophy

Grading Guidelines

Standards for Written Work

Standards for Oral Presentations

Approved Style Guide

Standards for Learning Team Work
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MGT 554 - Operations Management
STUDENT MATERIALS
BOOKS
Krajewski, L. J., & Ritzman, L. P. Operations Management: Strategy and Analysis. 5th ed.
[UOP Special Series Edition]. Reading, MA: Addison-Wesley, 1999.
ADDITIONAL MATERIALS
Aaron, J. E. The Little, Brown Compact Handbook. 3rd ed. [UOP Custom Edition]. Needham
Heights, MA: Pearson/Longman, 1999.
“Library Handbook.” (Download at http://ecampus.phoenix.edu)
WEB SITE RESOURCES
http://www.apollolibrary.com/cp/gbm/mgt554.html
UOP MATERIALS
“e-Portfolio Assignment - Operations Improvement Plan”
“Student e-Portfolio Instructions”
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MGT 554 - Operations Management
WEEK ONE
OVERVIEW OF OPERATIONS MANAGEMENT
Objectives

Define operations management.

Recognize the organization as a system.

Assess the role of the customer/supplier in operations management.

Explore the supply chain management mindset.

Analyze the role of behavior and communication in operations management.
REQUIRED READING
1. Review the Web site http://www.apollolibrary.com/cp/gbm/mgt554.html
2. Read the following from the textbook:
a. Chapter 1, pp. 1-20
b. Chapter 6, pp. 212-230
c. Chapter 11, pp. 453-483
3. Read the following UOP Materials:
a. “e-Portfolio Assignment - Operations Improvement Plan”
b. “Student e-Portfolio Instructions”
ASSIGNMENTS
(Note: Unless otherwise indicated, all assignments are to be completed prior to the week in which they
appear for classroom students and during the week in which they appear for Directed Study and Online
students.)
Article Review
Submit a 350-700 word critique of an article relating to operations management (attach the
article).
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MGT 554 - Operations Management
ADDITIONAL ASSIGNMENTS
Classroom Students
1. Read the following, available at http://ecampus.phoenix.edu:
a. “Directions for Completing Learning Team Log”
b. “Learning Team Log”
c. “Directions for Completing the Learning Summary”
d. “Learning Summary”
2. Be prepared to select Learning Team members that will work together throughout the course.
Also be prepared to submit for approval your next Learning Team meeting location.
Online Students
1. Be prepared to select Learning Team members that will work together throughout the course.
2. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
3. Read the following, available at http://ecampus.phoenix.edu:
a. “Directions for Completing the Learning Summary”
b. “Learning Summary”
Directed Study Students
1. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
2. Submit a 350-700 word response to Discussion Questions posed by your faculty member.
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MGT 554 - Operations Management
LEARNING TEAM MEETING ONE
OVERVIEW OF OPERATIONS MANAGEMENT
Objectives

Define operations management.

Recognize the organization as a system.

Assess the role of the customer/supplier in operations management.

Explore the supply chain management mindset.

Analyze the role of behavior and communication in operations management.
ASSIGNMENTS
Complete the following assignments with the Learning Team during the meeting:
1. Review the objectives from Week One. Discuss additional insights and questions that may
have arisen for you since the class meeting. (30 minutes)
2. Begin thinking about your e-Portfolio Assignment - Operations Improvement Plan. Identify
several candidate processes that would benefit from an improvement plan. For each one,
evaluate its importance to the organization. Assess the benefits to the organization from an
improvement, as well as the costs to the organization if the process is not optimized. For
each candidate process, identify the suppliers and customers for it. Select one process on
which you will base your improvement plan. Following the implementation of the process
improvement plan, what competitive advantage do you expect for your organization?
These assignments are due in Week Two.
ADDITIONAL ASSIGNMENTS
Classroom Students
1. Create the Learning Team Charter.
2. Classroom student logs
a. Submit the required Learning Team Log.
b. Submit for approval your next Learning Team meeting location.
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MGT 554 - Operations Management
WEEK TWO
PROBLEM IDENTIFICATION AND RESOLUTION
Objectives

Apply problem identification and problem-solving processes.

Determine the appropriate operations management tool(s) to be used during the problemsolving process.
REQUIRED READING
Chapter 7, pp. 245-274 in the textbook
ASSIGNMENTS
(Note: Unless otherwise indicated, all assignments are to be completed prior to the week in which they
appear for classroom students and during the week in which they appear for Directed Study and Online
students.)
e-Portfolio Assignment – Customer & Supplier Requirements
Prepare a 1,050-1,750 word assessment on how internal or external customer/supplier
requirements are met for your work team or department. Be sure to pick at least one customer
and one supplier.
ADDITIONAL ASSIGNMENTS
Classroom Students
Submit Learning Team assignments due this week.
Online Students
1. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
2. Submit Learning Team assignments due this week.
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MGT 554 - Operations Management
Directed Study Students
1. Begin thinking about your e-Portfolio Assignment - Operations Improvement Plan. Identify
several candidate processes that would benefit from an improvement plan. For each one,
evaluate its importance to the organization. Assess the benefits to the organization from an
improvement as well as the costs to the organization if the process is not optimized. For each
candidate process, identify the suppliers and customers for it. Select one process on which
you will base your improvement plan. Following the implementation of the process
improvement plan, what competitive advantage do you expect for your organization?
2. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
3. Submit a 350-700 word response to Discussion Questions posed by your faculty member.
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MGT 554 - Operations Management
LEARNING TEAM MEETING TWO
PROBLEM IDENTIFICATION AND RESOLUTION
Objectives

Apply problem identification and problem-solving processes.

Determine the appropriate operations management tool(s) to be used during the problemsolving process.
ASSIGNMENTS
Complete the following assignments with the Learning Team during the meeting:
1. Review the objectives from Week Two. Discuss additional insights and questions that may
have arisen for you since the class meeting. (30 minutes)
2. E-Portfolio Assignment - Operations Improvement Plan - Problem Statement and Flowchart
Each Learning Team will complete a Problem Statement and Flowchart. Identify an
objective problem statement. For example, “It takes too long to be served in our hotel
restaurant.” Describe the process using a flow diagram. The group needs to completely
understand how the process really works; establish boundaries outlining where the process
begins and ends.
a. Identify a problem of an operational nature
b. Define the problem by means of an objective problem statement
c. Describe the process completely using a flow diagram
d. Define boundaries and constraints of the process
e. Prepare team submission
3. Case Study
Use the case “Min-Yo Garmet Company” on p. 62 of the textbook, as background. Each
Learning Team will be assigned a function (i.e., accounting, HR, marketing/sales,
manufacturing, engineering, etc.) and will develop a plan to address the problem or
opportunity as stated in this case to help Mr. Min-Yo Lee, in answering his concern. “We are
facing strong competition for our products. Large apparel firms are driving prices down on
high-volume licensed brands. Each day more firms enter the customized shirt business. Our
profits are lower than expected, and delivery performance is deteriorating. We must
reexamine our capabilities and decide what we can do best.”
Each Learning Team will present its plan. Learning Teams are not required to create the
production schedules required by the text, just prepare plans as stated above.
These assignments are due in Week Three.
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MGT 554 - Operations Management
ADDITIONAL ASSIGNMENTS
Classroom Students
Classroom student logs
a. Submit the required Learning Team Log.
b. Submit for approval your next Learning Team meeting location.
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MGT 554 - Operations Management
WEEK THREE
PROCESS DESIGN, DEVELOPMENT, AND MANAGEMENT
Objectives

Design and develop a process.

Compare and contrast methodologies to maintain and manage a process.

Determine the appropriate operations management concepts and tool(s) to be addressed
during the design development and management of a process.
REQUIRED READING
Read the following from the textbook:
1. Chapter 3, pp. 87-116
2. Chapter 5, pp. 174-178
3. Chapter 10, pp. 411-425
ASSIGNMENTS
(Note: Unless otherwise indicated, all assignments are to be completed prior to the week in which they
appear for classroom students and during the week in which they appear for Directed Study and Online
students.)
e-Portfolio Assignment – Problem Identification & Solution Selection
In a 1,050-1,750 word paper complete the following tasks:
1. Identify an operational problem in your team or department
2. Define the parameters of the problem
3. Generate alternative solutions and select one
ADDITIONAL ASSIGNMENTS
Classroom Students
Submit Learning Team assignments due in this week.
Online Students
1. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
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MGT 554 - Operations Management
2. Submit Learning Team assignments due this week.
Directed Study Students
1. E-Portfolio Assignment - Operations Improvement Plan - Problem Statement and Flowchart
You will complete a Problem Statement and Flowchart. Identify an objective problem
statement. For example, “It takes too long to be served in our hotel restaurant.” Describe the
process, using a flow diagram. Understand how the process really works; establish
boundaries outlining where the process begins and ends.
a. Identify a problem of an operational nature
b. Define the problem by means of an objective problem statement
c. Describe the process completely, using a flow diagram
d. Define boundaries and constraints of the process
2. Case Study
Use the case “Min-Yo Garmet Company” on p. 62 of the textbook, as background. Develop a
plan to address the problem or opportunity as stated in this case to help Mr. Min-Yo Lee, in
answering his concern. “We are facing strong competition for our products. Large apparel
firms are driving prices down on high-volume licensed brands. Each day more firms enter
the customized shirt business. Our profits are lower than expected, and delivery performance
is deteriorating. We must reexamine our capabilities and decide what we can do best.”
You are not required to create the production schedules required by the text, just prepare
plans as stated above.
3. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
4. Submit a 350-700 word response to Discussion Questions posed by your faculty member.
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MGT 554 - Operations Management
LEARNING TEAM MEETING THREE
PROCESS DESIGN, DEVELOPMENT, AND MANAGEMENT
Objectives

Design and develop a process.

Compare and contrast methodologies to maintain and manage a process.

Determine the appropriate operations management concepts and tool(s) to be addressed
during the design development and management of a process.
ASSIGNMENTS
Complete the following assignments with the Learning Team during the meeting:
1. Review the objectives from Week Three. Discuss additional insights and questions that may
have arisen for you since the class meeting. (30 minutes)
2. E-Portfolio Assignment - Operations Improvement Plan
a. Revision of Flowchart
Each Learning Team will revise the Flowchart they constructed in Week Three.
Reconfirm the Problem Statement; narrow or expand the problem as necessary. Revise
the Flowchart, and identify key indicators that link with the Measurement Strategy.
b. Measurement Strategy
Each Learning Team will develop a Measurement Strategy. Use the Flowchart you
created to identify key indicators and to develop a detailed Measurement Strategy for
each indicator. Be prepared to present the strategies to the class and defend them.
These assignments are due in Week Four.
ADDITIONAL ASSIGNMENTS
Classroom Students
Classroom student logs
a. Submit the required Learning Team Log.
b. Submit for approval your next Learning Team meeting location.
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MGT 554 - Operations Management
WEEK FOUR
APPLICATIONS OF TECHNOLOGY AND KNOWLEDGE MANAGEMENT
Objectives

Evaluate the application of current and future technologies to operations management.

Analyze the parameters of knowledge management.

Examine demand in relation to capacity and capability.

Determine the appropriate operations management tool(s) to be used during the process.
REQUIRED READING
Read the following from the textbook:
1. Chapter 4, pp. 125-150
2. Chapter 12, pp. 491-531
3. Chapter 15, pp. 673-681 and pp. 695-698
ASSIGNMENTS
(Note: Unless otherwise indicated, all assignments are to be completed prior to the week in which they
appear for classroom students and during the week in which they appear for Directed Study and Online
students.)
e-Portfolio Assignment – Process Design
In a 1,050-1,750 word paper, using the problem identified in Week Three, design and develop
the idealized or “to be” process.
ADDITIONAL ASSIGNMENTS
Classroom Students
Submit Learning Team assignments due this week.
Online Students
1. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
2. Submit Learning Team assignments due this week.
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MGT 554 - Operations Management
Directed Study Students
1. E-Portfolio Assignment - Operations Improvement Plan
a. Revision of Flowchart
Revise the Flowchart you constructed in Week Three. Reconfirm the Problem Statement;
narrow or expand the problem as necessary. Revise the Flowchart, and identify key
indicators that link with the Measurement Strategy.
b. Measurement Strategy
Develop a Measurement Strategy. Use the Flowchart you created to identify key
indicators and to develop a detailed Measurement Strategy for each indicator. Be
prepared to defend them.
2. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
3. Submit a 350-700 word response to Discussion Questions posed by your faculty member.
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MGT 554 - Operations Management
LEARNING TEAM MEETING FOUR
APPLICATIONS OF TECHNOLOGY AND KNOWLEDGE MANAGEMENT
Objectives

Evaluate the application of current and future technologies to operations management.

Analyze the parameters of knowledge management.

Examine demand in relation to capacity and capability.

Determine the appropriate operations management tool(s) to be used during the process.
ASSIGNMENTS
Complete the following assignments with the Learning Team during the meeting:
1. Review the objectives from Week Four. Discuss additional insights and questions that may
have arisen for you since the class meeting. (30 minutes)
2. E-Portfolio Assignment - Operations Improvement Plan
Collect baseline data, evaluate alternative solutions, and select a preferred solution.
a. Collect data that quantify the description of the current or “as is” process
b. Develop, consider, and evaluate alternative solutions to improve the “as is” process and
solve the original problem
c. Select the alternative that best corrects the problem
These assignments are due in Week Five.
ADDITIONAL ASSIGNMENTS
Classroom Students
Classroom student logs
a. Submit the required Learning Team Log.
b. Submit for approval your next Learning Team meeting location.
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MGT 554 - Operations Management
WEEK FIVE
INTEGRATION
Objectives

Integrate total quality into operations management.

Determine the appropriate operations management tool(s) to be used in integration.
REQUIRED READING
Read the following from the textbook:
1. Chapter 2, pp. 25-44
2. Chapter 14, pp. 595-606
3. Chapter 6, pp. 231-237
4. Chapter 13, pp. 543-573
5. Chapter 16, pp. 733-743
ASSIGNMENTS
(Note: Unless otherwise indicated, all assignments are to be completed prior to the week in which they
appear for classroom students and during the week in which they appear for Directed Study and Online
students.)
Demand Paper
Prepare a 1050-1750 word paper, identifying how your organization or another organization with
which you are familiar, plans for the demand of a service or product. The analysis should
include a discussion of planning techniques and procedures used to achieve the planning results.
Make a recommendation on how to improve this planning process.
ADDITIONAL ASSIGNMENTS
Classroom Students
Submit Learning Team assignments due in this week.
Online Students
1. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
2. Submit Learning Team assignments due this week.
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MGT 554 - Operations Management
Directed Study Students
1. E-Portfolio Assignment - Operations Improvement Plan
Collect baseline data, evaluate alternative solutions, and select a preferred solution.
a. Collect data that quantify the description of the current or “as is” process
b. Develop, consider, and evaluate alternative solutions to improve the “as is” process and
solve the original problem
c. Select the alternative that best corrects the problem
2. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
3. Submit a 350-700 word response to Discussion Questions posed by your faculty member.
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MGT 554 - Operations Management
LEARNING TEAM MEETING FIVE
INTEGRATION
Objectives

Integrate total quality into operations management.

Determine the appropriate operations management tool(s) to be used in integration.
ASSIGNMENTS
Complete the following assignments with the Learning Team during the meeting:
1. Review the objectives from Week Five. Discuss additional insights and questions that may
have arisen for you since the class meeting. (30 minutes)
2. E-Portfolio Assignment - Operations Improvement Plan
Implement trial run (real if possible, simulated if not) and collect data.
Implement a trial run of the solution and collect post data. Each Learning Team will submit
its finalized 2,800-3,500 word comprehensive report on its Operations Improvement Plan.
The process should have frequent, repetitive, and measurable key indicators. The plan must
include a specific recommendation to improve a process. It must also include a discussion of
how the result evolved, and it must chronicle the activities that led to the plan’s completion.
Data for the process must be included. Where possible, the report should at least describe a
trial run solution and describe how the success of a full-scale implementation might be
measured. (This can be simulated or, preferably, performed as an actual work-site test.)
These assignments are due in Week Six.
ADDITIONAL ASSIGNMENTS
Classroom Students
1. Learning Summary. (30 minutes)
a. As a team, review the UOP Classroom Materials “Directions for Completing the
Learning Summary” and “Learning Summary.” These materials can be downloaded from
http://ecampus.phoenix.edu
b. As a team, complete the Learning Team Table section of the Learning Summary. Be sure
to discuss the Learning Team charter goals and results, then provide reflective
commentary.
c. Individually, complete the Individual Questions for Reflection.
d. Be prepared to discuss the Learning Summary in Week Six.
e. Each team member should submit one copy to the faculty member and retain one copy to
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MGT 554 - Operations Management
help write his/her Learning Team Charter in the next course.
2. Classroom student logs. (10 minutes)
Submit the required Learning Team Log.
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MGT 554 - Operations Management
WEEK SIX
APPLICATION AND EVALUATION
Objectives

Apply project management techniques.

Synthesize operations management concepts, culminating in an operations improvement
plan.
REQUIRED READING
Read the following from the textbook:
1. Chapter 17, pp. 760-789
2. Chapter 18, pp. 795-810
ASSIGNMENTS
(Note: Unless otherwise indicated, all assignments are to be completed prior to the week in which they
appear for classroom students and during the week in which they appear for Directed Study and Online
students.)
None
ADDITIONAL ASSIGNMENTS
Classroom Students
1. Submit Learning Summary.
2. Submit Learning Team assignments due in this week.
Online Students
1. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
2. Submit Learning Team assignments due this week.
3. Submit Learning Summary.
Directed Study Students
1. E-Portfolio Assignment - Operations Improvement Plan
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MGT 554 - Operations Management
Implement trial run (real if possible, simulated if not) and collect data.
Implement a trial run of the solution and collect post data. Submit your finalized 2,800-3,500
word comprehensive Operations Improvement Plan. The process should have frequent,
repetitive, and measurable key indicators. The plan must include a specific recommendation
to improve a process. It must also include a discussion of how the result evolved, and it must
chronicle the activities that led to the plan’s completion. Data for the process must be
included. Where possible, the report should at least describe a trial run solution and describe
how the success of a full-scale implementation might be measured. (This can be simulated or,
preferably, performed as an actual work-site test.)
2. Weekly Summary: Submit your summary for this week, as instructed by the faculty member
in the course syllabus.
3. Submit a 350-700 word response to Discussion Questions posed by your faculty member.
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MGT 554 - Operations Management
UOP MATERIAL
E-PORTFOLIO ASSIGNMENT - OPERATIONS IMPROVEMENT PLAN
As a course project, due in Week Six, each Learning Team or directed study student is to
complete and submit a 2,800-3,500 word paper, supported by a Microsoft PowerPoint®
presentation on an “Operations Improvement Plan.”
The plan will identify a process improvement, presenting a clear representation of the process,
recommending a way to improve the process, and describing a means for evaluating the success
of the improvement if implemented. This plan will be due in Week Six.
The process selected must meet the following three criteria:
1. It must be clearly understood.
2. It must have frequent, repetitive, and measurable key indicators.
3. It must be subject to improvement.
Identify and analyze the relevant process data. Based on the analysis of that data, make
recommendations to improve the operation. Challenge your assumptions.
Examples include:
1. Problem: large back order on beverage cup production process.
Cause: overselling of one key production machine.
Solution: reduced back orders to near zero after rescheduling machine for actual capacity.
2. Problem: slow and ineffective software debugging process for a database program.
Cause: lack of analyzable information.
Solution: determined new information requirements and designed a clear, effective form for
bug detection and correction.
3. Problem: delays in the process of delivering health education material to clients.
Cause: diffuse responsibilities regarding order taking and fulfillment.
Solution: reduced delays to near zero within one week after dedicating a fax machine and
centralizing responsibilities to one person.
4. Problem: delays in process of shipping foreign money, involving a delivery service.
Cause: complex process with numerous approval steps.
Solution: reduced average delivery turnaround from 12 days to 4 days after reducing process
steps from 15 to 3 and reducing approvals to one person.
5. Problem: slow throughput of customers through retail/food services located between 9th and
10th holes on a golf course.
Cause: bottlenecks in customer flow caused by layout and signage problems.
Solution: reduced total theoretical average throughput of customers from 30 to 15 minutes
(based on average duration of each possible activity customers can participate in at the 9th) by
improving layout of snack stand, moving golf balls from store to sales stand located on the
golf course, and improving directional signage.
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MGT 554 - Operations Management
UOP MATERIAL
“STUDENT e-PORTFOLIO INSTRUCTIONS”
LOGGING IN

Log onto the Student Web Site https://student.uophx.edu
If you are a student currently enrolled in an MBA program (v. 18 for initial roll-out), a link
entitled, MBA e-Portfolio will be displayed.
REGISTRATION PAGE

To enter the e-Portfolio site, click on the MBA e-Portfolio link displayed on the left side of
the courselist page.
If this is your first time logging into the site, a Portfolio Registration Page will be displayed.
This page must be read and the terms accepted.
a. If you have previously accepted the Portfolio Registration terms, this page will no longer
appear.
b. If the terms are rejected, the page will reappear until terms are accepted.
E-PORTFOLIO HOME PAGE
The Student e-Portfolio Home Page will now be displayed. This page will list all courses taken
to-date as well as all currently scheduled courses. You will have access to your e-Portfolio for
two years subsequent to your program completion date.

Click on the course number of the desired class. This will take you to the list of topics
associated with this class.
TOPICS PAGE
Querying an Archived Document:
You may view or edit any document previously posted by selecting the “edit” button to the right
of the document name. If you select “edit,” please go to the section entitled “Edit Documents
Page” below.
Posting a New Document:
You may post a new document by clicking on the “new document” button at the bottom of the
page. If you select, “new document,” please go to the section entitled “Adding a New Document
Page” below.
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MGT 554 - Operations Management
EDIT DOCUMENTS PAGE
Topic:
If it is necessary to select a different course to associate a document with, you may do this by
clicking on the arrow to the right of the “topic” field. Select the correct topic from the list
displayed.
Description:
The next in this box may be updated or changed at anytime.
External Viewing Capabilities:
If you would like your document viewable by external entities (employers, peers, etc.), please
select the “yes” button. Otherwise, click on “no.”
Editing the Actual Document:
Click on the “Download File” button.
1. Open the document.
2. Make necessary corrections.
3. Click on the “Upload File” button to repost the updated document (Note: This will
completely replace the file you had originally posted to this topic/class.)
ADDING A NEW DOCUMENT PAGE
Document:
Locate the document to post by clicking on the “browse” button to the right of the document
name field. Select the desired document.
File Type:
A list of file types will be displayed by clicking on the arrow to the right of the “file type” field.
Select the appropriate file type.
Topic:
Click on the arrow to the right of the “topic” field. All topics associated with the class you have
selected will be displayed. Please select the topic to which you would like this document
attached.
Description:
The description field is available for any supplemental notes or text.
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MGT 554 - Operations Management
External Viewing Capabilities:
If you would like your document viewable by external entities (employers, peers, etc.), please
select the “yes” button. Otherwise, click on “no.”
Posting the Document:
Once the above steps have been completed, please click on the “upload file” button at the bottom
of the page.
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