Position Description: Senior Manager Stakeholder Engagement
Position Number
005157
Manager’s Role Title
General Manager Commercial and Business
Development
Business Group
Commercial and Business Development
Manager Once Removed
Chief Executive
Requisite Organisation
III Practice

Senior Advisor Stakeholder Engagement x 3
Level of Work
III SA Water Hierarchy Level
Direct Report’s Role
Title(s)

Mgr Stakeholder Engagement x 2
Purpose (Unique value add)
To create an environment where stakeholders value the outcomes that SA Water delivers and feel respected through the engagement process associated
with business development activities, capital delivery, internal value add services and external services.
Shared Key Performance Outcomes
As a member of the Senior Leadership Group:
Key Performance Outcome (KPOs)
Objective
Achieve customer satisfaction
 To deliver the products and services that customers expect and are willing to pay for.
 To deliver an efficient and effective customer service interface that is tailored to customer needs.
 To maintain collaborative relationships with key industrial and commercial customers.
 To maintain and build on the quality of SA Water’s reputation and brand.
Demonstrate regulatory compliance
 To ensure that SA Water always operates within the boundaries set by health, environment, water and economic regulators.
Improve returns to our owner
 To develop agile and resilient financial structures that will manage future challenges.
 To deliver an appropriate level of risk and return for the owner.
 To maintain a focus on business efficiency and effectiveness.
 To pursue business opportunities, created in the course of SA Water’s operations, which contribute to profit.
Ensure safety in the workplace
 To maintain a commitment to workplace safety and wellbeing.
 To engage the workforce (and project partners) and embed a safety culture in everything that SA Water does.
 To demonstrate strong safety leadership at all times.
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Position Description: Senior Manager Stakeholder Engagement
SA Water
Key Accountabilities
The key accountabilities (minimum 4 and maximum 6) of this role are:
Key Accountabilities
Weighting
Output/Measures
Mandatory accountability:
Build and lead an effective team that works
collaboratively toward achieving the organisation’s
goals
20%
 As a member of the Senior Leadership Group, work collaboratively towards achieving the Shared
Key Performance Outcomes on Page 1 of this Position Description.
 Ensure Business Plans are developed to achieve strategic priorities and performance goals of team
members are aligned.
 Ensure consistency across the business unit(s) and integrate the work of teams.
 Build and maintain a strong, two-way, safe, trusting working relationship with their staff, based on
achieving business goals and enabling their staff to work to their full potential.
 Ensure the quality of management for staff-once-removed.
 Build capability for future roles.
 Ensure communication is cascaded effectively.
 Build and foster employee engagement.
Lead the development and implementation of
stakeholder management strategies
20%
 Play an effective role within project management teams and project steering committees.
 Work in partnership across the SA Water business to foster a collaborative stakeholder
engagement focus.
Engage relevant members of the community and
stakeholders in making key decisions while clearly
articulating the ‘givens’.
20%
 Develop good relationships with external contractors to ensure contract support for stakeholder
engagement.
 Drive good business outcomes through Government approval processes by engaging stakeholder
and community support.
 Undertake difficult and high level negotiations to deliver sound commercial outcomes while driving
best for customer solutions.
Implement strategic information campaigns to
promote key business initiatives, where relevant, in
the context of the Government’s water security
policies
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15%
 Contribute to the delivery of services by developing and implementing key engagement strategies
and plans.
 Develop and deliver stakeholder management strategies for capital projects, business
development, SA state growth, and other business areas of the Corporation as needed.
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Position Description: Senior Manager Stakeholder Engagement
Key Accountabilities
Provide exemplary advice and support to Minister,
Board, Chief Executive and Senior Management
Team in relation to stakeholder engagement issues
and activities.
Provide stakeholder engagement expertise on a fee
for service basis internally and externally to SA
Water
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Weighting
15%
SA Water
Output/Measures
 Build and maintain excellent and highly efficient working relations with State and Local
Government, the Minister’s office, other agencies and key community leaders and groups of
influence.
 The key liaison for all ministerial and other government agencies interfaces for key capital projects.
10%
 Provide expert advice, on stakeholder engagement, both within and externally to relevant parties.
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Position Description: Senior Manager Stakeholder Engagement
SA Water
Behavioural Competencies
Uphold SA Water’s Values:
 Put safety above all else
 Act in the best interests of customer and the community
 Seek and apply better ways
 Respect our people
 Be trustworthy
Leadership Competencies
Customer Focus
Weighting
20%
Output/Measures
 Responds quickly to the changing needs of customers whilst maintaining high level service and satisfaction.
 Allocates resources for business unit with “value for customer” in mind.
 Takes early action and acts decisively to overcome emerging issues.
Collaborate for Success
20%
 Ensures decisions reflect success of whole of corporation by considering cross functional input.
 Builds and maintains internal and external relationships to benefit the corporation.
 Welcomes different points of view and promotes treating difference respectfully.
Lead and Drive Change
20%
 Achieves results despite challenging circumstances and sees projects through to completion.
 Tailor communication to the situation and needs of the audience.
 Actively drives the change agenda by communicating the future vision and a clear direction for business unit.
Achieve Results
20%
 Creates a culture of accountability where actions and decisions are owned by individuals.
 Identifies areas of improvement for people, finances, customer service and systems and processes.
 Focuses on achieving outcomes using good judgement and quick decisions that lead to business success.
Lead Safety
20%
 Puts safety first when making decisions for the business unit.
 Implements safety practises to mitigate risks.
 Role models and supports work-life balance across business unit.
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Position Description: Senior Manager Stakeholder Engagement
SA Water
Knowledge, Skills and Experience
Foundation knowledge, skills, experience and qualifications
Essential or Desirable
Tertiary qualifications in Communications, Public Relations, Social Planning/Community Development or related
Desirable
Strong proven leadership managing a team of professionals to deliver high quality outcomes in a dynamic and sometimes sensitive environment
Proven experience leading people through change
Experience in fostering a constructive and customer focussed team culture which is agile and resilient
Excellent written/verbal communication skills
Effective liaison and negotiation skills in potentially complex and highly emotive situations
Excellent working knowledge of best practice in stakeholder engagement theory and practice
Excellent knowledge of State and Local Government, Parliamentary process and requirements
Job Family, Job Group and Job Profile
Further learning and development will be decided by management in accordance with the SA Water Job Profile for this position.
Job Family
Job Group
Job Profile
Key Stakeholder Relationships
 Key Community Groups and leaders,
 Government Ministers
 Local Government
 All GM’s and L3 and L4 Managers
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Position Description: Senior Manager Stakeholder Engagement
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SA Water
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Position Description: Senior Manager Stakeholder Engagement
SA Water
Special Conditions
 Flexible hours and some after hours as required, some intra and interstate travel.
Template: Position Description - Senior Manager Version 1.00 15/08/14
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