Welcome To:
360 Feedback
The P&L for Human Capital
Quantum Services Inc.
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Tic Tac Toe
Introductions
 Name,
Years in Current Position
Play Three Different People
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Tic Tac Toe Company
Vision
Mission
Values
Principles
Goals
Strategies
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Capital Purchase
Capital = Costs of machine
Expense = Lease, Maintenance,
Operations.
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Feedback
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Critical Business Indicators
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Human Capital
Capital = Costs to Hire
Expense = Persons salary x
expected years of service.
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People Purchase
What Happens?
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Feedback
CBI
People
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Feedback Survey
Today’s Date ___________
Last Time I received Feedback for
Improvement was? Date _______.
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Why 360?
CBI
People
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Why 360?
Capital
Human Capital
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Why 360?
Capital
Human Capital
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Performance Model
Performers
Resources
Expectations
Consequences
Knowledge
Feedback
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Performance Model
Performers
Resources
Expectations
Consequences
Knowledge
Feedback
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Human ROI Defined
Responsibilities – My Retirement
Objectives – Obtain 10k in bank this
year.
Indicators –
 Measures
401k
 Behaviors – Act Cheap
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360’s Measure...
Behavior’s
Value
Driven
Principle Driven
360
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360 Defined
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360 Defined
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360 Defined
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360 Defined
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360 Defined
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Organizational Map
CBI
Time
Quality
Costs
Good
Bad
Ugly
Set Annual Annually
Un¼ Review No Review controlled
Linked to Linked to Un-linked
Org
One Part
Behavior
Automated
Paper
UnBudgeted
Hidden supported
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Competency
Behaviors
Expectations
Good
Bad
Validated Educated
Guess
Consequences
Target
Perfect
Resources
Available
20/80
Shotgun
80/20
Ugly
Stolen
Not
Linked
Knee
Jerked
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Competency Model
Tic-Tac-Toe
1. Review Organizational Map.
2. Name two Competencies that will
help achieve a Goal.
3. Define two behaviors for each
Competency.
4. Validate the desired target (1 to 5)
1.
Assume behavior is below target
5. Identify ways to improve your Gap
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Process
Feedback
Good
Bad
Ugly
Communicate
Situation,
Action
Result
360
Results
Situation
180
Boss
Source
Improvement Alternative
Actions
Numbers Not Done
Only
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Barriers
Organizational
 Cultural
Change, Program of the month,
Not tied
Individual
 Trust,
Confidential, Fear, Technology,
Don’ know how to give feedback, Time,
Can’t do 30 to 40 surveys
Yours?
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Tips & Tricks.
Switch Mindset by comparing to
Capital Purchase
Automate
Ask… Does Human Behavior Impact
my CBI… If yes how do I measure it?
Handouts
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Summary
“Feedback done by a select few is
yesterday’s paradigm. In the new
paradigm, Feedback becomes the
job expectations of everyone.”
Fred Brown
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