Quality Jobs Start
WITH FORD OEM SERVICE INFORMATION
available online at www.motorcraftservice.com
Motorcraft Service
www.motorcraftservice.com
1.1
FORD ONLINE SERVICE INFORMATION
FORD ONLINE SERVICE INFORMATION
AVAILABLE INFORMATION
 Workshop Manuals
 Wiring Diagrams
 Body Repair Manuals
 Web-Based Training and
Classroom Student Guides
 1994 – Current Service Publications
 Technical Service Bulletins (TSB)
 Owner Information
 Reprogramming & Initialization
 Diagnostic Tool Information
 Tools & Equipment
 Key Code Information
Instructional Design
Instructional Design Process:
Products:
 Specialty Training
 Web
 Classroom Materials
 New Model Web
 New Vehicles Web
Technical Overview
 Fix-it Right Web
 Service Bulletins, Field
Svc Action, Warranty
Improvement
Ford Technical Training
 Electrical Systems
 Gasoline Engine
Performance
 Gasoline Engine Repair
 Diesel Engine Performance
 Diesel Engine Repair
 Climate Control
 Manual Transmission &
Driveline
 Automatic Transmission
 Steering & Suspension





Brakes
Commercial Brakes
Alternative Fuel
New Model Courses
Performance Improvement
Training
 Fix-It-Right-The-First-Time
 Pre-Delivery Inspection
 Automotive Fundamentals
Courses Listed in the Recommended Order
Senior Master Technician
Engine Master - Specialize in either Gasoline or Diesel
31-Gasoline Engine
Performance
(8 Web / 3 CRM-10 )
32-Gasoline Engine
Repair
(4 Web / 2 CRM-6)
34-Electrical Systems
(8 Web)
51-Diesel Engine
Performance
(8 Web / 2 CRM-7 )
Drivetrain Master
52-Diesel Engine
Repair
(7 Web / 2 CRM-6 )
34-Electrical Systems
(8 Web)
36-Manual
Transmission
(8 Web / 3 CRM-8)
Chassis Master
37-Auto Trans
(12 Web / 3 CRM-11)
33-Steering &
Suspension
(6 Web / 2 CRM-5)
34-Electrical Systems 35-Climate Control (3
(8 Web)
Web / 1 CRM-3)
38-Brakes
(7 Web / 3 CRM-7)
Technician
Fundamentals
Fundamental Web Classes Required for Specialist Technician Certification (4 Web)
30G08W1 - PIT-FCSD SEO
ORIENTATION
All Core Electrical Requirements (8 Web / 2 CRM-10)
34S11W0 - BASIC ELEC
THEORY & OPS
31S01W0 - IGNTION SYS
THEORY & OP
30S05W0 - Introduction to
NVH
34S21W0 - ANTITHEFT OPS & 51S03W0 - DIESEL ENGINE
DIAG
THEORY & OP
30S05W0 - Introduction to
NVH
34S21W0 - ANTITHEFT OPS
& DIAG
30S05W0 - Introduction to
NVH
30S05W0 - Introduction to
NVH
30S05W0 - Introduction to 34S21W0 - ANTITHEFT OPS
NVH
& DIAG
32S02W0 - AUTO
MEASURING TOOLS
30S05W0 - Introduction to
NVH
30G14W0 - On-Line Service
Publication Navigation
34S12W0 - BATTERY STARTING
& CHARGING
31S02W0 - FUEL & AIR SYS
THEORY &
30S06T0 - NVH PRINCIPLES
& DIAGNOSIS (2)
34S22W0 - NAVIGATION SYS
OPS & DIAG
51S04W0 - DIESEL FUEL
SUPPLY/INJECT
30S06T0 - NVH PRINCIPLES
& DIAGNOSIS (2)
34S22W0 - NAVIGATION SYS 30S06T0 - NVH PRINCIPLES 30S06T0 - NVH PRINCIPLES
OPS & DIAG
& DIAGNOSIS (2)
& DIAGNOSIS (2)
30S06T0 - NVH PRINCIPLES
& DIAGNOSIS (2)
34S22W0 - NAVIGATION
SYS OPS & DIAG
35S01W0 - CLIMATE
CONTROL THE.& OP.
30S06T0 - NVH PRINCIPLES
& DIAGNOSIS (2)
30G09W0 - Technician
Warranty Responsibilities
34S13W0 - ELEC DIAG TOOLS &
TEST - Part I
31S03W0 EXHAUST/EMISSION SYS
32S02W0 - AUTO
MEASURING TOOLS
34S24W0 - SRS OPS & DIAG
51S05W0 - DIESEL AIR
INLET & EXHAUS
32S02W0 - AUTO
MEASURING TOOLS
34S24W0 - SRS OPS & DIAG
32S02W0 - AUTO
MEASURING TOOLS
32S02W0 - AUTO
MEASURING TOOLS
32S02W0 - AUTO
MEASURING TOOLS
34S24W0 - SRS OPS &
DIAG
35S02W0 - ELECT. CLIM.
CTRL.OP&DIAG
32S02W0 - AUTO
MEASURING TOOLS
30G04W1 - PIT - USING
TECH HOTLINE
34S14W0 - ELEC DIAG TOOLS &
TEST - Part II
31S04W0 - FUEL, AIR,
IGNITION, & E
32S06W0 - Engine Operation
Diagnosis & Repair 1
34S-UPDATE - ELECTRICAL
UPDATE
51S06W0 - 7.3L DIESEL
DIAGNOSIS
51S03W0 - DIESEL ENGINE
THEORY & OP
34S-UPDATE - ELECTRICAL
UPDATE
36S10W0 - Manual
Tansmission & Transaxle
Operation
37S10W0 - Automatic
Transmission Theory &
Operation
33S11W0 - SUSPENSION
SYSTEM THEORY &
OPERATION
34S-UPDATE - ELECTRICAL
UPDATE
35S05T0 - ADVANCED
CLIMATE CONTROL (3)
38S01W0 - VEHICLE BRAKE
SYSTEMS
34S14T0 - BASIC ELECTRICAL
DIAG (5)
31S05W0 - OBD II
MONITORS
32S07W0 - Engine Operation 34S23W0 - SPEED CONTROL
Diagnosis & Repair 2
OPS & DIAG
51S07W0 - 6.0L DIESEL
DIAGNOSIS
32S06W0 - ENGINE
OPERATION DIAGNOSIS &
REPAIR 1
36S11W0 - Manual
34S23W0 - SPEED CONTROL
Transmission & Transaxle
OPS & DIAG
Diagnosis
37S11W0 - Automatic
Transmission Electronic
Control Systems Operation
33S12W0 - STEERING
SYSTEM THEORY &
OPERATION
34S23W0 - SPEED
CONTROL OPS & DIAG
38S02W0 - BRAKE
SERVICE PROCEDURES
30G11W0 - Intro to IDS/VMM
31S07T0 - ENGINE PERF. THEORY & OPER (2)
51S09W0 - DIESEL DIAG.
PROCEDURES
32S07W0 - ENGINE
OPERATION DIAGNOSIS &
REPAIR 2
36S12T0 - Manual
Transmission & Transaxle
Repair (2)
37S12W0 - Introduction to
Automatic Transmission
Diagnosis & Service
33S13W0 - STEERING AND
SUSPENSION ALIGNMENT
34G05W0 - Programmable
Module
38S07T0 - BRAKE SYS.
DIAG & REPAIR (2)
34S15W0 - ELECTRONIC
THEORY & OPS
31S06W0 - DIAGNOSTIC
PROCESS
51S08T1 - DIESEL ENG.
PERFORMANCE (4)
32S09T0 - Engine Repair
Classroom (4)
36S13W0 - Differential &
Driveline Systems
Operation
37S13T0 - Automatic Trans
Service (5)
33S14W0 - STEERING AND
SUSPENSION TOOLS &
TEST
38S03W0 - ADV. BRAKE
SYS. THEO & OP
34S16W0 - UNDERSTAND
ELECTRONIC SYS
31S08W0 - DIAGNOSTIC
ROUTINES
51S10W0 - 6.4L DIT Engine
Theory and Operations
52S01W0 - DIESEL ENGINE
REPAIR
36S14W0 - Transfer Case &
RWD Based 4WD System
Operation
37S14W0 - Diagnostic
Techniques &
Troubleshooting
33S15T0 - STEERING AND
SUSPENSION SYSTEM
CLASSROOM (3)
38S04W0 - ADV BRAKE
SYSTEMS DIAGNOS
34S19T1 - ELECTRONIC
SYSTEMS DIAGS (5)
31S10T0 - ENGINE PERF. DIAG & TEST (4)
51S11T0 - 6.4L DIT Engine
Diagnosis and Repair (3)
52S-UPDATE - DIESEL
ENGINE REPAIR UPDATE
36S15W0 - Transfer Case &
RWD Based 4WD System
Diagnosis
37S15T0 - Advanced
Automatic Transmission
Diagnosis (4)
38S08T0 - ADV. BRAKE SYS
DIAG & SVC (3)
36S16W0 - FWD Based 4WD
System Operation &
Diagnosis
37S17W0 - Diagnosis &
Service 4R70W & 4R15E
Diagnosis & Service
38S-UPDATE - BRAKES
UPDATE
36S17T0 - Differential &
4WD Systems Diagnosis &
Repair (4)
37S18W0 - 5R55S & 5R55E
Diagnosis & Service
34S20W0 - NETWORKS &
MULTIPLEXING
31S12W0 - DIAGNOSIS &
TESTING OF OBDII
31S15T0 - ADV ENGINE
PERFORMANCE (4)
32S09T0 - Engine Repair
Classroom (4)
34G05W0 - Programmable
Module
51S-UPDATE - DIESEL
ENGINE UPDATE
34G05W0 - Programmable
Module
37S19W0 - 5R110 Diagnosis
& Service
37S20W0 - 6R60, 6R75, &
6HP26 Diagnosis & Service
37S21W0 - 6F50 Diagnosis &
Service
** 37S22W0 - 6F35 Diagnosis
& Service
30N12T0 CVT Transaxle (2)
Ford Technical Training
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Certificate of Completion
Joe the Plummer
Ford Technical Training
Technical Training
 Over 120 Unique Web Courses
 Over 20 Unique Classroom Course Student Guides
ASE Test results show that Ford and Lincoln Mercury technicians pass certification
tests at a double digit rate over other OE and Aftermarket Technicians
Six Year Total - 2002 thru Spring 2007
Ford/Lincoln/Mercury Technicians
Other OEM Technicians
All Non F/L/M Technicians
% Passing Difference
63.7%
-14.8%
47.2% -16.5%
48.9%
Questions?
FORD ONLINE SERVICE INFORMATION
FORD ONLINE SERVICE INFORMATION
FORD ONLINE SERVICE INFORMATION
Ford Technical Training
Technical Training
Simple Knowledge (Basic) to Complex Skills (Advanced) Training Grouped
into Curriculums by Technician Specialty
 Over 120 Unique Web Courses
 Over 20 Classroom Course Student Guides
ASE Test results show that Ford and Lincoln Mercury technicians pass
certification tests at a double digit rate over other OE and Aftermarket
Technicians