Does IIE Have An Up To Date E-Mail Address For You?
TABLE OF CONTENTS:
President’s Message
Upcoming At Northeasturn Univ.
Membership Report
March Program Notice
About the March Meeting
Speakers Bios
Annual NU Student Chapter Luncheon
Judges Wanted
Got Student Projects?
Networking Event at IIE Student Conf.
2005 Officers and Directors (Biographies)
IIE Chapter # 30 Won Silver Award
Invitation To Participate In Survey
Win a Bose Wave® Music System
Contact Information – 2005 Officers
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If you are receiving this newsletter in the mail, please
update IIE with your e-mail address so we can e-mail
you correspondences instead. This will save us the cost
of printing and postage.
CHAPTER WEBSITE
The chapter’s website is located at
http://www.iienet.org/iieboston
If you have any suggestions for additional content
that you would like to see on our website, feel free to
contact Kathy Dawson-Townsend with your
suggestions.
Please join us on March 29th for our next chapter meeting!
IIE Chapter # 30 (Boston)
c/o Khaled Elsaid
24 Ransom rd
Brighton, MA 02135
Industrial Engineering Monthly
March 2005
A Publication for the Professional Industrial Engineer
Published by Chapter # 30 (Boston) of the Institute of Industrial Engineers
she has generously agreed to serve in my stead on
PRESIDENT’S MESSAGE
those occasions when I can’t meet my obligations
long distance.
Chapter 30 – A Fresh Start
Finally, I want to thank all the rest of last year’s
By John M. Corliss, Jr., PE
Board members who have also agreed to continue
their service to the chapter.
It is a new year -- a time to reflect on the
So why am I optimistic that you can expect big
accomplishments of the past year and a time to make
things from your chapter over the next year? It is
plans to build on those accomplishments in the new
the people; and the more quality people we have
year.
working the better the chances of success. And we
In 2002, the chapter was inactive. In 2003 we met
also had almost 1/3 of our members respond to our
the requirements for a minimally active chapter. Last
survey. If we can enroll them – enroll you – in
year we set the stage for becoming a stronger
coming to programs and being active in the
chapter in 2004.
chapter, we will all benefit and the profession will
There are two strong indicators of this coming
benefit.
success. First, the average attendance at our
So lets get started.
programs increased by about 50% over the past
year. Second, we have four new Board Members. As
John Corliss
a result we have filled critical positions on the Board
that have been vacant in recent years and that are
key to chapter growth and providing you with quality
UPCOMING AT NORTHEASTERN UNIVERSITY
services.
Robert Carey is our new Membership Chair. Last
Two events of interest are occurring during the next
year chapter membership decreased by 3 people.
two months at Northeastern University. The first is
Robert is looking forward to reversing this trend.
the IIE Student Conference for the Northeast
Matt Morrissette is our new Program Chair. Beyond
Region of the US, which is being hosted this year at
organizing our spring and fall programs, Matt is
Northeastern University on April 1-3, 2005. The
investigating the possibility organizing a half-day
second event is the annual IIE student awards
seminar on Six Sigma or Lean.
luncheon, to be held at Northeastern on April 6th.
Carolyn Kelley is our new Secretary. She will be
All members of the Boston IIE chapter are invited to
taking care of our reports and helping to improve
attend these events. Please see the accompanying
communication with you.
articles in this newsletter for more information.
Khaled Elsaid is the new Editor of this newsletter and
our Public Relations Chair. Margaret King, editor of
last year’s newsletter – a publication that earned
MEMBERSHIP REPORT
recognition in the 2004 Newsletter competition, will
help him in his duties.
As of February, IE Chapter # 30 had 152 members.
Thank you all for stepping up and taking on these
We would like to welcome the following new
important roles!
members:
I also want to offer a personal thank Kathy DawsonSusan O’Hara
Townsend our newly re-elected Web Master. I am
Carolyn Kelley
out of town on a work assignment at the moment and
George Mellors
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MARCH PROGRAM NOTICE
When: Tuesday, March 29, 2005
5:30 pm – Registration
6:00 – 8:00pm – Program & Dinner
6:00pm - "Visual, Tangible, Savings Driven
Process Mapping" by Matt Morrissette
7:00pm - "Avoiding Moving Operations Overseas"
by Mark Hehl
Where: Holiday Inn Hotel - Newton
399 Grove St
Newton, MA 02462
Cost: $10.00 / person for IIE Chapter #30 member
$12.50 / person for non-member
$ 7.50 / person for IIE student member
 Includes presentation and pizza for dinner
RSVP: Please RSVP by March 21, 2005
to [email protected]
or to Matt at (603) 801-3923
DRIVING DIRECTIONS
FROM I-95: TAKE EXIT 22 - GROVE ST
FROM I-90 (MASS TURNPIKE) EAST: Take
EXIT 14 onto I-95 SOUTH to EXIT 22 GROVE ST
FROM I-90 (MASS TURNPIKE) WEST: Take
EXIT 15 onto I-95 SOUTH to EXIT 22 GROVE ST
ABOUT THE MARCH MEETING
First up will be Matt Morrissette. To know rates, IE's
take their stop watch. To know a process, IE's take
their sequencing sheets. To know the root cause,
IE's need to physically, visually and quantitatively use
this unique process mapping technique. This
presentation will show you how to collectively
uncover process waste and percolate cost savings.
This applies to hospital lab results, medical records
and patient flow or manufacturing office, engineering
changes, RGA, and production processes. For more
information go to
http://www.moreeffective.com/visionmap.html
Next up will be Mark Hehl. Today more North
American businesses are seriously considering
moving some or all of their operations to China or
other low cost areas. This presentation explores
this current movement and is intended to help
those organizations facing this decision to make the
correct choice. There are ways to keep operations
at home!
SPEAKERS BIOS
Matt Morrissette
See Matt's bio on Page 6 or go to
http://www.moreeffective.com/matt.html
Mark Hehl
Mark Hehl is President of Hehl & Associates, which
provides offshore supply chain development
consulting services. His efforts have produced
significant increases in quality, meaningful
reductions in lead times and substantial cost
savings. Previously, Mr. Hehl was Manager of
Worldwide Quality for The Timex Corporation.
During his tenure, he implemented quality
improvement and Six Sigma initiatives with the
supply base in China. His work experience spans
many industries including: aerospace, metal parts,
plastics, glass, consumer products,
pharmaceuticals, textiles, cosmetics and
automotive. He holds a BS in Electrical
Engineering from the New York Institute of
Technology and a MS in Management from the
Polytechnic Institute of New York. Mark was a
Delegate and featured presenter (Quality
Improvement in China) at the Third China-American
Quality Symposium held in Shanghai, China,
September 2004.
ADVERTISEMENT:
NH Community Technical College in Nashua, NH will
be teaching Lean Manufacturing and Lean Healthcare
classes starting this summer; workshops will start in
April. If interested, contact Matt Morrissette at 603-8013923.
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ANNUAL NU STUDENT CHAPTER LUNCHEON
The Boston IIE chapter is once again sponsoring the
annual student IIE awards luncheon at Northeastern
University. All members of the Boston Chapter are
invited to attend. It will take place at 12 noon on April
6 at the Northeastern Faculty Center, 96 The Fenway
(Kerr Hall). See map at
http://www.coe.neu.edu/Depts/MIE/specialmap.htm.
Each year, we give an award to the most outstanding
IE student, based on a combination of academic
achievement and service to IIE and the IE profession.
This event is a nice informal way to meet some of the
graduating students (i.e., prospective hires), welcome
them into the working world, and "recruit" them into
senior chapter activities. If you are interested in
attending please contact John Corliss at
[email protected] .
JUDGES WANTED FOR NU CAPSTONE
PRESENTATIONS
The Department of Mechanical and Industrial
Engineering (MIE) at Northeastern University holds
every year at the end of the spring semester the MIE
Senior Capstone Design Presentations. This year,
the
date
is
Monday,
April
11,
2005.
Students in the capstone design course work
throughout the year to prepare their project. Most of
the projects are sponsored by industry. The students
and their advisor visit the sponsoring company many
times during the year to collect data, exchange
information and finally supply their report with results
and recommendations.
At the beginning of the year, the senior ME and IE
class is divided into groups of four to five students.
Some times teams are interdisciplinary consisting of
both ME and IE students. At the end of the design
effort, a working solution, a final report, and a formal
presentation are required from each group.
Professionals in the field of ME and IE (most
frequently NU Alumni) are invited to judge the
projects. The jury listens to the presentations,
evaluates the groups and chooses the best two
groups according to set guidelines, one ME and one
IE group.
This is a whole day event. It usually begins at 7:30
am with breakfast and an orientation to the day’s
events. Students’ presentations are 20 minutes
long and begin usually at 8:00 am. The event
concludes
with
a
luncheon
and
award
presentations in the Ballroom, Curry Student
Center (starting approximately 2:00 pm).
This year, there are two IE groups to be evaluated,
so we will need three IE jurors. The participation of
IE practitioners in this event is a strong motivator
for our students and an integral part of the
educational process. If you interested to serve as a
juror please contact Professor Melachrinoudis at
[email protected] .
GOT STUDENT PROJECTS?
By Professor Benneyan, Northeastern University
Call for help! Senior student project ideas needed!
As at many schools, here at Northeastern
University our seniors take a senior projects course
in which they work on teams to bring their IE skills
to bear on a real world non-textbook problem. So if
you have a potential project that might be
appropriate, please let us know! It’s a great way to
help students out, tackle a project without internal
resources, and develop relationships with students
and faculty. If you have any possible projects,
please let me know and we can talk more about the
specifics and logistics of our course. Contact Prof.
Benneyan at [email protected] . Thanks!
INVITATION TO BOSTON CHAPTER EVENT AT
ANNUAL STUDENT REGIONAL CONFERENCE
The Boston chapter is sponsoring a social event at
the IIE Regional conference so that students and
senior members can interact informally and make
new connections. We also hope to use this event
to attract more students to joining the Boston
chapter, so a good turn out from the senior
members is important for success. The date is
Friday, April 1, 2005 from 4-7pm at Northeastern
University. Please email John Corliss at
[email protected] if you will be attending, so
that we can plan logistics accordingly.
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2005 OFFICERS AND DIRECTORS
The election results are in and everyone who was on
the ballot won the election. We also gained some
new board members through the write-in
process. Here are the 2005 Board of Directors'
biographies:
John Corliss, President
John was first attracted to industrial Engineering
when taking an OR course as a freshman at Georgia
Tech. The introduction to Hiller & Lieberman’s text
discussed the early days of OR during World War II
when engineers & scientists were asked by the
government to help develop methods to maximize
effectiveness. He was excited to find that others
were interested in using engineering methods to
solve public sector problems. John went on to earn a
BS in Urban Systems, and MS in IE and an MS in
Public Policy all from Purdue. He feels his training
provided a great problem solving methodology and
the ability to step into a wide range jobs and quickly
grasp the big picture, see how the pieces fit together
and be able to make a contribution. During his
management and consulting career, John has
applied these skills to everything from the creation of
a large annual folk festival to the development of a
Wastewater Mater Plan for the British Virgin Islands.
A resident of Andover, MA, John is currently a
Management Engineering consultant providing
planning & evaluation, program design and
implementation management services.
He is a
member if IIE to keep up-to-date with advances in the
profession as well as training and networking
opportunities. His goal is increased participation in
the chapter including a full slate of candidate for
chapter officers.
Else Bettencourt, Treasurer
An Electrical Engineering major at Northeastern
University, Else switched to the IE program mid-way
through the program in order to get away from the
black box engineering theory. Having worked for
IMG, Raytheon, Stride Rite, Gillette, American
Tourist, GTE Sylvania, Else has spent the last six
years working for Bose Corporation. Over the years
he has specialized in: facility planning, design, and
layout; productivity improvement; warehousing and
distribution;
materials
handling;
program
management; standard cost; value analysis;
automation; ergonomics; JIT; ROI; and MTM.
Although he no longer works in an IE department,
as a Facilities Project Manager he says he is still
using 75% of his IE skills. Else, a NU IIE student
Chapter member for three years, has been with the
IIE Boston Chapter since 1976. A resident of
Andover, MA, he has served the chapter as
Treasurer, V.P. Membership, and Director for many
years. His goal for this year is for the Boston
Chapter to once again become fully active (green
status) and to increase it's active membership by
50%.
Carolyn Kelley, Secretary
Carolyn holds a BS in Industrial Engineering from
Rochester Institute of Technology. As part of her
undergraduate curriculum she completed a year of
internships at SEMATCH and Digital Equipment
Corporation. After graduation, Carolyn began her
career working as a Simulation Engineer at Intel’s
Chandler, AZ campus. In 2000, Carolyn transferred
to Intel’s Hudson, MA site where she’s held various
IE roles, and is currently managing the Industrial
Engineering group. A resident of Holden, MA
Carolyn is involved in several initiatives to increase
young women’s interest in science and engineering
including serving as a mentor at WPI’s Women’s
Industry Network program as well as delivering
engineering workshops at the EcoTarium’s annual
Women in Science Conference where the goal is to
expose middle school young women to careers in
science. Carolyn is enthusiastic about renewing
her membership in IIE to learn more about IE
applications and advances outside of the
semiconductor industry that may be applicable in
her current role.
James Benneyan, Ph.D., Student Chapter
Liaison
James Benneyan is an associate professor of
industrial engineering and operations research and
the director of the Quality and Productivity
Laboratory at Northeastern University. He joins the
Boston Chapter board after 7 years as faculty
advisor to the NU IIE student chapter, director of
NU’s FIRST program, and a past board member of
IIE’s Society for Health Systems. Prior to joining
Northeastern, Jim worked in industry as an
engineer for IBM and Digital Equipment
Corporation, and was senior systems and quality
engineer for Harvard Community Health Plan.
Jim’s primary research, consulting, and corporate
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training specialize in quality control, experimental
design, and simulation analysis of industrial,
healthcare, and service applications. Jim is an active
member of IIE and INFORMS, a senior member of
the statistics and healthcare divisions of ASQ, and a
senior fellow at the Institute for Healthcare
Improvement.
Kathy Dawson-Townsend, Webmaster
As a freshman, Kathy was drawn to Industrial and
Operations Engineering because it combined both
the technical (analytical) and non-technical (people
skills) sides of business. She felt the possibilities for
application of these skills in the real world to be
endless. Kathy earned a BS in Industrial and
Operations Engineering University of Michigan and
an MBA from the University of Dayton (Ohio). Kathy
finds that her IE training helps her understand the big
picture, as well as all the details underneath it. She
can apply a process mind-set when solving
problems, or trying to improve a workflow or situation.
These are life skills even applicable at home when
trying to cook, clean, and organize with less time and
effort. Kathy’s career has taken her from San Diego
to the Technical University in Braunschweig,
Germany. A resident of Quincy, she is employed by
Blue Cross Blue Shield of Massachusetts. Kathy
also serves on the Industrial Engineering Advisory
Board, Worcester Polytechnic University. Her goal
as a member of Board is to help the Boston IIE
Chapter become more relevant to its membership.
For that to happen, she emphasizes, “We need to
reach out and listen.”
Margaret King, Director
Originally intending to be a Civil Engineer, Margaret
chose Industrial Engineering & Operations Research
at the end of her freshman year. She chose IEOR
because it allowed her the most flexibility in taking
the courses that interested her most. She took Civil
Engineering and Computer Systems Engineering
courses as her technical electives. Margaret earned
a BS in IEOR from UMASS Amherst and has
completed several courses towards a MS in
Information Systems at Northeastern University.
Whenever someone compliments her about how well
organized and detail-oriented she is, she comments
that it is because of her IE training. After six months
of experience as a Manufacturing Engineer and over
12 years in software development, she presently is
self-employed. (She helps small to medium sized
businesses with affordable websites.) Margaret is
experienced in development involving PROGRESS,
Oracle PL/SQL, and customizations to Oracle
Applications. A resident of Nashua, NH, Margaret is
active in several organizations - such as MassWIT
and SWE. Margaret values the chance to stay
connected to local IEs through the Boston chapter.
Margaret has been active with IIE since 1988. She
served as President of UMASS Amherst's chapter
and was a Conference Chair for the Regional
Student conference. She has served as President
of IIE Chapter # 30 twice, as well as serving as
Secretary, V.P. of Public Relations / Newsletter
Editor, and Director. As 2003's President, she led
the chapter from Red (inactive) to Yellow (active)
status. This past year, as Newsletter Editor,
Chapter # 30 won Silver in the 2004 Newsletter
Competition.
Mike Deglialberti, Director
Mike entered Northeastern University originally
intending to be an Electrical Engineer. Early in his
second year he decided to switch his major to
Industrial Engineering.
His co-op assignment
throughout his education at NU was with Honeywell
Information Systems, a firm that he joined upon
graduation from Northeastern with his BSIE. After
15 years of practicing traditional Industrial
Engineering activities, Mike decided to move into
the areas of software development and support.
Mike continued with Honeywell and its partner NEC
for over 30 years. In 2000, Mike made the move to
Intel Corporation in Hudson, Massachusetts, where
he currently holds the position of Senior Systems
Engineer. Born in New York City, Mike has lived
with his family in the relatively quite suburb of
Berlin, Massachusetts for 27 years. His wife,
Jeanne, has been the Office Manager for a food
broker in Worcester for over 10 years. His
daughter, Christine, is a graduate of Anna Maria
College and plans to attend the University of
Connecticut this fall where she will be working
towards her Masters in Social Work degree. His
son, Keith, is a second year student at the
University of Massachusetts in Lowell where he is
working towards an MIS degree.
Mike was
President of the Boston Chapter in the mid 1980’s
when the Boston Chapter’s membership grew to
over 600 members.
Page 5
Bob White, Director
Bob, a Warwick, RI native, earned his Bachelors
degree at the University of Rhode Island. Since then,
his career has lead him to his current position as a
Sr. Manufacturing Engineer at Vicor Corporation in
Andover, MA. A resident of Nashua, NH, Bob has
long been active in the Boston Chapter of IIE
previously serving as chapter President.
Matt Morrissette, V.P. Programs
Matt runs an industrial engineering and operations
management consulting practice, More Effective
Consulting, based in New Hampshire. He received
his manufacturing engineering degree from RIT
(Rochester, NY), a school with an elite cooperative
education program that allowed him to learn
industrial engineering practices at Motorola, who at
the time was pioneering the world in Six Sigma. Matt
views industrial engineering as a fundamental
competency in running any business, and its
approach of continuous improvement makes for a
great living philosophy. These days, Matt is using
industrial engineering to make improvements in New
England hospital operations as well as manufacturers
across the country. Matt wants to use the strength of
the IE Boston Chapter, and other New England
organizations to keep industrial engineering in
constant forward momentum, especially in New
England and places like hospitals where it is often
overlooked. He uses the latest tools and techniques
like Six Sigma and Lean Thinking and reviews many
chapters from the IE handbook! Matt offers more
than 13 years of experience as an engineer,
manager and consultant in manufacturing and
service corporations of Fortune 25 to 1000 firms.
Some companies around New England that he has
helped include Baxter Healthcare, Instron, Lifespan
Hospitals, Lucent Technologies, Nabisco, Raytheon,
and Vaupell.
Khaled Elsaid, V.P. Public Relations
Khaled completed his Bachelors degree in
Mechanical Engineering at the American University in
Cairo. He then continued to his MS in Industrial
Engineering at the University of Central Florida.
Khaled’s main focus in his master’s thesis was the
use of Rapid Prototyping in the Medical field
(Biomodeling). Upon graduation he started working
with Biomedical Modeling Inc. BMI as operations
manager. BMI is a startup based in Boston,
specializing in fabrication of physical models of
patient’s anatomy for surgeon to use in preparation
and rehearsal for surgery. Biomedical Modeling Inc.
helped separate the Guatemalan conjoined twins
by providing the surgeons with custom models of
the two kids. The team of surgeons used the
models to prepare, communicate and analyze the
possible routes of separation. The surgery was
successful and both kids are living a normal healthy
life now. Khaled’s work is not directly related to IE,
but he uses his knowledge to optimize company
operations.
Robert Carey, V.P. Membership
Robert is a new addition to the Boston area,
currently pursuing his MBA at Harvard Business
School.
Prior to HBS, he studied Industrial
Engineering at Arizona State University. After
graduation, Robert moved to Atlanta to work for
Delta Air Lines as part of their Operations Strategy
group. Besides the pursuits of IE, Robert has two
passions: 1.Airplanes (He is a private pilot) and 2.
Music (He is a percussionist and currently play with
a band here in Boston). Robert looks forward to
working with the chapter to grow our membership
base.
IIE Chapter # 30 Won Silver Award
By Margaret King
IIE Chapter # 30 participated in the 2004 IIE
Newsletter Competition. We were the only chapter
to be recognized at the Silver level! This year we
are aiming for Gold! One way you can help us is by
providing us content for a new "Member Activities
and Accomplishments" article. The information
can be career oriented, such as a promotion at
work, honors or awards received, or offices held in
other organizations. Examples of information that
IIE doesn't want are non-career related stuff like
birth announcements and lottery winners. Or, if you
would like to be spotlighted, send us an article
about yourself - your member profile. Note: The
member profile can include non-career related
information about you.
Page 6
INVITATION TO PARTICIPATE IN SURVEY
Attention IIE members! Get another chance to win the Bose Wave Music System drawing this spring by
participating in our new survey on seminar topics! Just by completing this short, on-line survey, your name
will be entered. It will only be active until March 12, 2005; so complete it quickly to ensure your name is
included. The link to the survey is http://www.zoomerang.com/survey.zgi?p=WEB2245RNN4CCF .
How to Enter to Win a Bose Wave® Music System
Have the advertisements for the new Wave Music System caught your
attentions? Would you like to enjoy the full depth and range of every
vocal or instrument on your newer MP3s, CD-R/RWs, and conventional
CDs? The CD player, digital AM/FM tuner, amplifiers and speakers are
all built-in so you can enjoy quality sound right out of the box. It's also
easy to enjoy the system's full, rich sound with your TV, VCR, DVD
player, or computer, thanks to an auxiliary input jack
So how do you get yours free? Simply by helping yourself and others by being active in your IIE chapter!
Each time you participate in the chapter, your name will be entered into a drawing for a wave music system.
The more active you are the more

Take the membership survey (1 chance)
chances you have to win. The

Attending a Board or Chapter Meeting (1 chance)
drawing will be held during the last

Bring a first time guest (get a 2nd chance)
chapter meeting this Spring.

Contribute to a Newsletter (1 chance)

Run for a Chapter Office (1 chance)

Hosting / Coordinating a Chapter meeting (2 chances!)
Contact Information – 2005 Officers
President
John Corliss
7 River St.
Andover, MA 01810
(978) 273-4340 (H)
[email protected]
V.P. Membership
Robert Carey
1042 HBS Mail Center
Boston, MA 02163
(480) 797-4853
[email protected]
Treasurer
Else Bettencourt
40 Colonial Drive, Unit # 3
Andover, MA 01810
(978) 474-4149 (H)
(508) 766-8118(W)
[email protected]
V.P. Public Relations
Khaled Elsaid
24 Ramsom Rd. 12a
Brighton, MA
(407) 342-9719 (W)
[email protected]
Secretary
Carolyn Kelley
290 Wachusett St.
Holden, MA 01520
(978) 553-6617
[email protected]
V.P. Programs
Matt Morrissette
10 Chestnut Circle
Mont Vernon, NH 03057
(603) 801-3923 (Cell)
[email protected]
Director / University Rep.
James C. Benneyan, Ph.D.
Director, Quality & Productivity
Laboratory
Industrial and Mechanical
Engineering
334 Snell Engineering Center
Northeastern University
Boston, MA 02115
(617) 373-2975 (W)
[email protected]
Page 7
Director / WebMaster
Kathy Dawson-Townsend
[email protected]
General Directors:
Mike Deglialberti
51 Lancaster Road
Berlin, MA 01503
(978) 838-2074 (H)
(978) 553-6894 (W)
[email protected]
Margaret King
10 Quinton Drive
Nashua, NH 03062
(603) 881-3331 (H)
[email protected]
Bob White
8 Pollard Road
Nashua, NH 03062-3117
(603) 880-8888 (H)
(978) 749-7649 (W)
[email protected]